94 Impressions courses

PA Telephone Skills Certification Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills. You Will Learn: How to make the best first impression by using the right greetings and being charming The perfect timing when taking calls How to be organised and efficient when taking and delivering messages How to be calm and professional under pressure Benefits of Taking This Course: You will have the skills to help you in your PA role You could improve your chances of receiving a promotion You will improve your relationship with your boss and ensure a smooth office process You will avoid the potentially devastating consequences of jeopardising important company relationships

There is much more to choosing a needle for SMP than just using what someone else has recommended you use. With the right tools and education, you can make your own decisions about what needle best suits the client in front of you.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Dive deep into the world of sales with our specialised course: 'Get a Job in Sales: Your Fast Track to Career Success'. Embark on a transformative journey that begins with an enriching introduction and sweeps you through the intricacies of beliefs, mentors, and robust methods to secure a position in sales. Let this guide be your compass, navigating you through masterful interview techniques, ensuring you leave a lasting impression and effectively close interviews with panache. Learning Outcomes Understand the foundational elements and core modules of a sales career. Explore the significance of beliefs and mentorship in shaping a salesperson's journey. Master the art of applying for sales roles using strategic methods. Develop proficiency in preparing for interviews and making impactful first impressions. Learn to articulate ideas effectively and conclude interviews favourably. Why buy this Get a Job in Sales: Your Fast Track to Career Success course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Get a Job in Sales: Your Fast Track to Career Success there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Get a Job in Sales: Your Fast Track to Career Success course for? Aspiring sales enthusiasts keen to jump-start their career. Individuals looking to transition into a sales role from other industries. Graduates desiring a competitive edge in sales job applications. Sales professionals eager to refine their interview skills. Anyone keen on understanding the nuances of the sales industry. Prerequisites This Get a Job in Sales: Your Fast Track to Career Success does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Get a Job in Sales: Your Fast Track to Career Success was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Sales Executive: £18,000 - £30,000. Business Development Manager: £30,000 - £50,000. Account Manager: £25,000 - £45,000. Sales Director: £60,000 - £100,000. Territory Sales Manager: £30,000 - £55,000. Inside Sales Representative: £20,000 - £35,000 Course Curriculum Introduction Introduction to this Course 00:03:00 Overview Overview of the modules 00:02:00 Preparation Beliefs 00:08:00 Mentors 00:09:00 Applying for sales positions 00:07:00 Interviews Interview Preparation 00:04:00 First Impressions 00:05:00 Painting pictures with words 00:02:00 Closing interviews 00:04:00 Conclusion Conclusion 00:01:00

ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.

For all staff members who use the telephone as part of their normal duties.

ow would you like the folks you work with to describe you when you're not in the room? Like it or not, we all have a brand. We're all remembered and thought of based on the impressions we leave with those we share our working world with. That leaves each of us with a choice...do we want that brand to happen by chance, to hope for the best? OR. Do we want to explore our brand; define it and craft it? Do we want to get intentional about building ourselves a professional brand that is consistent and authentic.

Coming soon! The Oral Health Practitioner role complements the role of other dental professionals and fits in the dental career structure a higher level than a dental nurse but below a dental hygienist, hygienist / therapist or dentist. Working to the direction of a dentist you will take dental bacterial plaque indices and debris scores, apply fluoride varnish, take clinical photographs and take impressions.

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Course Overview Discover the technique to embrace responsibility and show the skills of a manager by taking this training on how to Become a Great Leader. Being appointed as a senior figure in a team or organisation is a privilege and a sign that people have confidence in your abilities. With this tuition, you will be able to hit the ground running and quickly show that you have the capability to inspire and direct the collective efforts of your team members.  This Leadership coaching covers all aspects of people management and organisational qualities that enable success in the workplace. Ideal for first-time managers who want to show dedication and enthusiasm in their new role, you will be taught valuable techniques incorporating psychology, cultural behaviour, and emotional intelligence. This is the perfect opportunity to make the most of your first moments as a manager and avoid negative impressions from your team. This best selling Become a Great Leader has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Become a Great Leader is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Become a Great Leader is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Become a Great Leader is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Become a Great Leader, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Become a Great Leader will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Become a Great Leader to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.