21 Educators providing Impressions courses

Learn the skills of a Crime Scene Investigator ... Explore the exciting world of the Forensic Investigator in this unforgettable interactive experience day. You will spend the day using real forensic methods and techniques to perform a range of established crime scene investigations. All investigations that you perform are "hands-on", giving you the opportunity to learn how these procedures work in real life. Your day will include: DRUG TESTING: Perform a drugs test! The suspect was carrying a small plastic bag of a white substance when arrested. He was known to police as a cocaine dealer. Was he carrying cocaine? Carry out chemical tests to establish if the white powder was cocaine? FINGERPRINTING: Learn how to lift and record fingerprints using the conventional dusting process to detect and preserve fingerprints. MICROSCOPY: Use a light microscope to forensically examine crime scene samples. Discover how to use different magnifying powers to optimise the results. FABRIC SAMPLE ANALYSIS: Compare samples collected at the crime scene and on the suspect to identify human hairs. SOIL ANALYSIS: Analyse soil samples collected from the crime scene and compare against soil recovered from the suspect's shoes. Identify which soil sample is common between both crime scene and suspect. Use chemical tests to confirm your results. TOOL MARK IDENTIFICATION: You have a known tool impression from the crime scene. Use forensic casting techniques to create clay impressions and compare with a range of tools recovered from the suspect's tool shed. Which tool did he use? BLOOD DETECTION: Blood-like stains were found at the crime scene. Before sending samples to the forensic lab we need to establish if they are blood samples. Use established forensic tests and procedures to identify blood spots and stains that may not be visible to the naked eye. DNA EXTRACTION: Perform an extraction procedure to extract DNA from samples provided. You will be able to see (and feel) actual DNA once you have completed the process! Awards a Certificate of Completion OPEN TO ALL APPLICANTS LOCATIONS THROUGHOUT THE U.K. AFTER THE COURSE … Understand the breadth of career opportunities available to you in nearly 100 specific disciplines of forensic science, including: Forensic Art Forensic Photography Wildlife Forensics Forensic Statistics Entomology Cypercrime and Cyper-IT Forensic Meteorology DNA analysis Counterfeiting & Forgery Casts & Impressions incl. tyres & shoes and many more! Appreciate the difference in roles between Forensic Scientist posts and Crime Scene Investigator posts. Understand that there are many forensic posts in niche areas that may benefit from existing transferrable skills (such as IT). Apply qualifications and skills acquired to parallel fields such as teaching. For a more detailed overview please see our "Opportunities in Forensic Science" guide. 

Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.

For all staff members who use the telephone as part of their normal duties.

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

The PROUD Principle® 1 Day workshop. An innovative and powerful Customer Service model, providing customer service excellence.

Being Prepared for CQC's New Assessment Framework Course

Being Prepared for CQC's New Assessment Framework Course