1894 Hospitality courses

The Level 3 Certificate in Hospitality, Tourism, and Food Safety Management course provides comprehensive training in hospitality management, covering various aspects of the industry such as hotel operations, front office management, food and beverage operations, customer satisfaction, marketing in travel and tourism, and e-hospitality. Participants will gain essential skills and knowledge required for a successful career in the hospitality sector. Learning Outcomes: Understand the fundamentals of hospitality management and the hotel industry. Learn the process of selection, recruitment, development, and training in the hospitality industry. Manage front office operations, housekeeping, engineering, and security operations effectively. Gain knowledge of food and beverage operations management in the hospitality sector. Implement strategies for ensuring service quality and customer satisfaction in hospitality. Explore marketing techniques in the travel and tourism business to attract and retain customers. Acquire accounting skills and understand financial aspects related to hospitality management. Learn about e-hospitality and the role of technology in the modern hospitality industry. Why buy this Level 3 Certificate in Hospitality? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 3 Certificate in Hospitality you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 3 Certificate in Hospitality does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 3 Certificate in Hospitality was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 3 Certificate in Hospitality is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 3 Certificate in Hospitality Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Level 3 Certificate in Hospitality 00:20:00 Final Exam Final Exam - Level 3 Certificate in Hospitality 00:20:00

Hospitality Management is a type of service tasked to help clients by serving and provide their needs whether it's in a restaurant, hotels, or in any venue. Managing a restaurant needs to have a hospitality management since it involves serving people the food they need and want. This two-in-one course is designed for you to learn about restaurant and hospitality management. If you want to become part of food service industry and learn hospitality management, then this course will be perfect for you. Course Highlights Extended Diploma in Restaurant and Hospitality Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Restaurant and Hospitality Management into 54 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Restaurant and Hospitality Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Restaurant and Hospitality Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Restaurant and Hospitality Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Updated Version - Extended Diploma in Restaurant and Hospitality Management Introduction to Hospitality Management 00:21:00 An Overview of Hotel Industry 00:15:00 The Process of Selection and Recruitment in Hospitality Industry 00:18:00 The Process of Development and Training in Hospitality Industry 00:21:00 Management of Front Office Operations 00:16:00 Management of Housekeeping, Engineering and Security Operations 00:24:00 Management of Food and Beverage Operations 00:17:00 Management of Service Quality in Hospitality Industry 00:17:00 Marketing in Travel and Tourism Business 00:21:00 Accounting in Hospitality Industry 00:23:00 Customer Satisfaction 00:20:00 E-Hospitality and Technology 00:19:00 Old Version - Extended Diploma in Restaurant and Hospitality Management Starting a Restaurant Are you ready for the challenge? FREE 00:15:00 How to decide on a concept FREE 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:00:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:15:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 01:00:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 01:00:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 01:00:00 Hospitality Brands 00:15:00 Accommodation 01:00:00 Food Service 01:00:00 Successful Quality Management 01:00:00 Mock Exam Mock Exam- Extended Diploma in Restaurant and Hospitality Management 00:30:00 Final Exam Final Exam- Extended Diploma in Restaurant and Hospitality Management 00:30:00

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🌟 Unlock the Secrets to Hospitality Brilliance for Airbnb Success! 🌟 Are you ready to elevate your Airbnb hosting game and set new standards in hospitality excellence? Welcome to 'Hospitality Brilliance for Airbnb' - the ultimate online course designed to empower hosts like you to achieve unparalleled success in the world of short-term rentals!   🏡 Transform Your Space into a 5-Star Haven: Learn the insider secrets to curating a welcoming ambiance that guests can't resist. From decor tips to space optimization, discover how to create an unforgettable experience for your guests from the moment they step in.   🔑 Master the Art of Guest Experience: Craft exceptional guest experiences that garner rave reviews! Delve into communication strategies, anticipate guest needs, and exceed expectations every step of the way to ensure unforgettable stays.   💡 Marketing Magic for Maximum Bookings: Unlock the power of effective marketing! Harness social media, optimize your listing, and implement strategies to skyrocket your bookings and occupancy rates effortlessly.   📈 Boost Your Revenue & Ratings: Maximize your earnings while skyrocketing your Airbnb ratings! Gain insights into pricing strategies, guest satisfaction, and handling challenging situations with finesse.   🤝 Build a Stellar Reputation & Stand Out: Create a stellar reputation that sets you apart from the competition. Learn how to turn guests into loyal advocates who can't wait to return, spreading the word about your exceptional hosting.   🎓 What You'll Get: ️ Engaging video modules filled with actionable tips and techniques ️ Downloadable resources and templates for easy implementation ️ Exclusive access to a supportive community of like-minded hosts ️ Personalized feedback and guidance from industry experts   Join thousands of successful hosts who have transformed their Airbnb game with 'Hospitality Brilliance for Airbnb'! Ready to become a hospitality superstar and unlock the full potential of your Airbnb? Enroll now and embark on your journey to becoming a sought-after host in the realm of short-term rentals! Course Curriculum

Overview Learn how to prepare, store, handle and serve food to the highest industry hygiene and safety standards. Aimed at hospitality and catering professionals, this course will give you an in-depth understanding of all aspects of food safety management. In this Hospitality and Catering - Food Safety Level 3, you will learn how to maintain the highest levels of safety and hygiene in the workplace in compliance with UK food safety regulations. On completion, you will gain a legally recognised qualification demonstrating your skills and competence to work in any profession within the hospitality and catering industry. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Catering - Food Safety Level 3. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Catering - Food Safety Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 12 lectures • 04:25:00 total length •Module 01: Introduction to Hospitality Management: 00:24:00 •Module 02: An Overview of Hotel Industry: 00:18:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:24:00 •Module 05: Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:27:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:20:00 •Marketing in Travel and Tourism Business: 00:24:00 •Module 10: Accounting in Hospitality Industry: 00:26:00 •Module 11: Customer Satisfaction: 00:20:00 •Module 12: E-Hospitality and Technology: 00:22:00

Course Description The Hospitality Management and Restaurant Business: Part 2 course is designed to give you a deeper understanding of different aspects of the restaurant business and hospitality management. In this course, you are expected to learn about the arrival chronology, from greeting to check-in and check-out. You will be led through the procedures for the front office communications. In addition to that, the course will explain to you the role and functions of the Housekeeping department. You will also learn about the duties and responsibilities of a food and beverage manager. Doing this course will enable you to explain the importance of service quality in the hospitality sector. If all these sound good, enrol today and start learning!  Learning outcome  Learn about the arrival chronology Understand the procedures for the front office communications Know the role and functions of the Housekeeping department Explore the duties and responsibilities of a food and beverage manager Explain the importance of service quality in the hospitality sector How Much Do Restaurant Managers Earn? Senior - £32,000(Appx.) Average - £29,000(Appx.) Starting - £26,000(Appx.) Requirement Our Hospitality Management and Restaurant Business: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Hospitality Management and Restaurant Business: Part 2 Module 01: Management of Front Office Operations 00:16:00 Module 02: Management of Housekeeping, Engineering and Security Operations 00:24:00 Module 03: Management of Food and Beverage Operations 00:17:00 Module 04: Management of Service Quality in Hospitality Industry 00:17:00 Module 05: Creating an Online Ordering System 00:32:00 Module 06: Restructuring Management 00:24:00 Assignment Assignment - Hospitality Management and Restaurant Business: Part 2 00:00:00

Hospitality & Catering Management DIploma for Professional Chef Excel in the fast-paced world of hospitality and catering with the Hospitality & Catering Management Diploma for Professional Chefs. This comprehensive course will provide you with in-depth understanding and practical skills needed to succeed in various managerial roles within the industry. Learning Outcomes: Comprehend the structure and functions of the hospitality industry. Gain a deep understanding of the legal aspects that govern the hospitality sector. Master communication strategies tailored for the hospitality industry. Acquire actionable insights into effective hospitality marketing. Learn the multifaceted role of a Chef Manager in hospitality. Understand the operational intricacies of chef and catering management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Hospitality & Catering Management DIploma for Professional Chef: Hospitality Industry: Delve into the foundational elements of the hospitality sector, including its various segments and operational nuances. Legal Issues in Hospitality: Equip yourself with critical knowledge of legal obligations, licenses, and regulations that impact the hospitality industry. Communication in Hospitality Industry: Sharpen your communication skills to effectively coordinate between teams, manage customers, and handle suppliers. Hospitality Marketing: Learn how to create compelling marketing strategies that resonate with your target audience and yield high ROI. Role of a Chef Manager: Grasp the multifaceted responsibilities of a Chef Manager, including team leadership, budgeting, and quality control. Chef and Catering Management: Explore how to run an efficient kitchen, manage inventory, and deliver high-quality service without compromising on profitability.

Are you tired of your unexciting, uneventful and dreary job? If you're looking for a career change, this Hotel Management: Learn Revenue and Hospitality Management course is perfect for you! We teach hospitality skills to help you become a valuable member of any hotel team. You'll learn the ins and outs of revenue and hospitality management - it's perfect for any aspiring hotelier. What makes Hotel Management the best course to learn revenue and hospitality management? With the hotel industry evolving and changing, Hotel Management provides a comprehensive understanding of this rapidly growing and challenging industry. Enroling in this course means that you can become a valuable member of any hospitality team with the skills needed to manage the associated revenue. Benefits include - gaining access to resources across the industry - learning what it takes to work in a duty station that involves revenue management - and understanding why these roles are so important, hence setting you up to succeed!! Join now to learn more about how we can help take your hospitality career to the next level! Enroll today before we sell out again! Learning Outcomes: Learn everything there is to know about UK hospitality regulations. Recognise all of your options for a career in the hospitality industry. Be able to assist and develop quality control procedures in the hospitality industry. Design innovative approaches to venue and event promotion. Discover the management techniques for a whole hospitality team. What will Make You Stand Out? On completion of this Hotel Management: Learn Revenue and Hospitality Management online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Hotel Management: Learn Revenue and Hospitality Management Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of Hotel Industry Module 4: The Process of Selection and Recruitment in Hospitality Industry Module 5: The Process of Development and Training in Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in the Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicators in Hospitality Revenue Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in the UK Module 14. Career Prospects in the Hospitality Industry Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Hotel Management: Learn Revenue and Hospitality Management course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Hotel Management: Learn Revenue and Hospitality Management course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Hotel Management: Learn Revenue and Hospitality Management course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Level 4 Diploma in Hospitality and Tourism Management Level 4 Hospitality Management course is a comprehensive online course that will provide you with a complete understanding of the Hospitality management sector and your key roles within it. This position of a hospitality manager requires a service-minded professional attitude. Enrol in our Level 4 Hospitality Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your professional development. Our Level 4 Hospitality Management course will help you arm yourself with the qualities you need to work towards your dream job in hospitality management. This Level 4 Diploma in Travel & Tourism is designed for anyone who wants to turn a lifelong passion for travel into a rewarding career. Through this Level 4 Diploma in Travel & Tourism course you will learn every aspect of the modern travel and tourism industry, Airlines, Airports and International Aviation, Tour Operations Management, the significance of successful distribution in tourism, human resource management in tourism, managing the countryside for tourism, information and communication technologies for tourism and much more. There has never been a better time to start or advance a career in the Level 4 Diploma in Hospitality and Tourism Management industry, so enrol in this Level 4 Diploma in Hospitality and Tourism Management today and become a part of this interesting industry. Main Course: Course 01: Level 4 Hospitality Management Course 02: Level 4 Travel & Tourism Management ***Other Benefits of Level 4 Diploma in Hospitality and Tourism Management Course *** Free 2 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 4 Diploma in Hospitality and Tourism Management Course] Level 4 Diploma in Hospitality and Tourism Management Course Curriculum Of Level 4 Hospitality Management Module 01: An Overview of the Hospitality Industry Module 02: Travel and Tourism Module 03: Forces Affecting Growth and Change in the Hospitality Industry Module 04: Understanding Marketing Management in Hospitality & Tourism Module 05: Understanding the Management of Food and Beverage Operations Module 06: Understanding Accounting in Hospitality Module 07: Restaurant Operations Module 08: Balance Sheet and the P&L Statement Course Curriculum Of Level 4 Diploma in Travel & Tourism Module 01: An Overview of Travel & Tourism Module 02: The Accommodation Sector: Managing for Quality Module 03: Airlines, Airports and International Aviation Module 04: Tour Operations Management Module 05: Managing Tourism Distribution Module 06: Human Resource Management in Tourism Module 07: Marketing Management for Tourism Module 08: Strategy for Tourism Module 09: Managing Finance for Tourism Module 10: The Law and Tourism Module 11: Managing Urban Tourism Module 12: Managing the Countryside for Tourism: A Governance Perspective Module 13: Site and Visitor Management at Natural Attractions Module 14: Information and Communication Technologies for Tourism Module 15: Destination Marketing and Technology Module 16: Tourism and the Environment Assessment Method of Level 4 Diploma in Hospitality and Tourism Management After completing each module of the Level 4 Diploma in Hospitality and Tourism Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 4 Diploma in Hospitality and Tourism Management After completing the MCQ/Assignment assessment for this Level 4 Diploma in Hospitality and Tourism Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 4 Diploma in Hospitality and Tourism Management Our entirely Level 4 Hospitality and Tourism Management programme offers vital teachings and industry insights to both beginners to the sector and current employees. Whether you want to get your first job in hospitality or advance to a higher level of leadership. Requirements Level 4 Diploma in Hospitality and Tourism Management There are no specific requirements for this Level 4 Hospitality and Tourism Management Course because it does not require any advanced knowledge or skills. Career path Level 4 Diploma in Hospitality and Tourism Management Candidates who finished our Level 4 Diploma in Hospitality and Tourism Management may pursue a wide range of vocations, including: Director of Maintenance Director of Marketing Director of Operations Director of Sales Travel agent Tour guide Holiday representative Accommodation booker Concierge manager Information clerk Tour and travel guide Certificates Certificate of completion Digital certificate - Included

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Hotel Management with Hotel Receptionist and Hospitality Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Hotel Management with Hotel Receptionist and Hospitality Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Hotel Management with Hotel Receptionist and Hospitality Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Hotel Management with Hotel Receptionist and Hospitality Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Hotel Management with Hotel Receptionist and Hospitality Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hotel Management with Hotel Receptionist and Hospitality Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Hotel Management with Hotel Receptionist and Hospitality Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Hotel Management with Hotel Receptionist and Hospitality Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management with Hotel Receptionist and Hospitality Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Management with Hotel Receptionist and Hospitality Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction to Hotel Management Hotel Business Administration 00:15:00 Type of Hotels 00:15:00 Hotel Administration Structure 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 01:00:00 Hospitality Brands 00:15:00 Accommodation 01:00:00 Food Service 01:00:00 Successful Quality Management 01:00:00 Housekeeping, Engineering & Security Housekeeping 00:15:00 Engineering Department 00:15:00 Security Departments 00:15:00 Human Resource Management Human Resource Management 01:00:00 Roles of HRM 00:15:00 Quality Management Quality Management 00:15:00 Marketing Marketing 00:45:00 Market Strategy in Hotel Industry 00:30:00 Interdepartmental Communications Skills Interdepartmental Communications 00:15:00 Communication Skills 00:45:00 Hotel Receptionist An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:40:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:25:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00