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75 Hospitality courses delivered Live Online

Customer Service Excellence

By Elite Forums UK

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Food Hygiene Awareness

By Prima Cura Training

The Food Hygiene Regulations 2006 are considered to be the most important food safety and hygiene regulations in the UK. These regulations go one step further than the Food Safety Act 1990 as they specify that ALL food businesses have a legal obligation to make sure that food they prepare and serve to the public is safe and hygienic.

Food Hygiene Awareness
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Food Hygiene Level 2

By Prima Cura Training

This is a full day session that will aim to provide a more in-depth understanding of Food Hygiene. It meets UK and EU legal requirements for food handlers & matches RSPH and CIEH level 2 syllabus

Food Hygiene Level 2
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Food Hygiene Awareness

By Prima Cura Training

This course will provide all staff with an awareness of food hygiene. It also covers the recommended yearly refresher in Food Hygiene.

Food Hygiene Awareness
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Dysphagia Awareness

By Prima Cura Training

This course provides attendees with the knowledge required to assess and care for service users with dysphagia.

Dysphagia Awareness
Delivered in person or OnlineFlexible Dates
Price on Enquiry
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Educators matching "Hospitality"

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Laura Anne Hospitality Consultant

laura anne hospitality consultant

0.0(4)

Hawarden

Laura Anne - Hospitality Consultancy Whether you're looking to increase revenue, improve employee performance or save costs, our services are designed specifically to benefit the unique needs of hospitality businesses. What is a hospitality consultant? A person appointed to improve the performance of a business that provides food, beverage and/or accommodation or assistance with events. Who is Laura Anne Harvey? Laura has more than 15 years experience backed by relevant qualifications, first-hand knowledge and a long-standing appointment as Operations & Marketing Director with an international restaurant management group. How can we help? Our consultancy supports directors with key decisions, operations, marketing strategy, business development and profitability, alongside coaching and mentoring. We come highly recommended in developing the personal skill set in hospitality organisations, and the business as a whole. We offer in person or online hospitality training and are an accredited CPD Member, and a member of the institute of Hospitality (IOH). Why choose Laura Anne Hospitality Consultant? The delivery of outstanding results for hospitality business owners, together with a vast network of complementary businesses to ensure comprehensive, bespoke solutions. Where is Laura Anne based? Our office is in North Wales (on the boarder of Chester). However we are a UK-wide hospitality consultancy that’s always excited to speak to a new business, wherever they may be.