Navigate the multifaceted domain of IT support with our 'IT Support Technician' course, a pathway to mastering the essentials of technology support in diverse environments. This curriculum embarks on a comprehensive journey, beginning with the foundational aspects of software, including operating systems and application management. As you move through the modules, you'll encounter a blend of technical knowledge and practical application, from understanding the intricacies of software licensing to mastering hardware devices and peripherals. This course is meticulously structured to equip you with not just the theoretical aspects of IT support, but also the hands-on skills required for effective troubleshooting and problem-solving in real-world scenarios.
Progressing further, the course delves into the critical areas of security, including risk management, cybersecurity, and data protection. You'll gain insights into managing various threats and vulnerabilities, alongside learning the importance of robust security protocols. The course also encompasses essential knowledge in networking, covering topics from OSI layers to wireless security, preparing you for the complex nature of modern networks. Concluding with modules on basic IT literacy, the program ensures you are well-versed in healthcare IT, server management, and effective communication within IT roles. By the end of this course, you'll have a thorough understanding of the diverse components that make up IT support, ready to tackle challenges and advance your career in this dynamic field.
Learning Outcomes
Develop a comprehensive understanding of software systems and operating system configurations.
Master the skills in hardware setup, peripheral management, and troubleshooting.
Acquire in-depth knowledge of network infrastructure and wireless security.
Learn to manage IT risks and implement robust cybersecurity measures.
Gain expertise in healthcare IT and the implementation of EMR/EHR systems.
Why choose this IT Support Technician course?
Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
Unlock career resources for CV improvement, interview readiness, and job success.
Who is this IT Support Technician course for?
Aspiring IT support technicians and helpdesk professionals.
Individuals seeking to transition into IT roles or enhance their tech skills.
Professionals in healthcare IT looking to deepen their understanding of EMR systems.
Small business owners or managers responsible for their IT infrastructure.
Students pursuing a career in network or systems administration.
Career path
IT Support Technician: £20,000 - £35,000
Network Administrator: £25,000 - £40,000
Systems Administrator: £27,000 - £45,000
Cybersecurity Analyst: £30,000 - £55,000
Healthcare IT Specialist: £26,000 - £42,000
Helpdesk Manager: £28,000 - £48,000
Prerequisites
This IT Support Technician does not require you to have any prior qualifications or experience. You can just enrol and start learning.This IT Support Technician was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Certification
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
Course Curriculum
Software:
What is an Operating System 00:48:00
Configuring the Operating System 00:06:00
What is an Application 00:10:00
Using Control Panel 00:18:00
Software and Concepts 00:11:00
Licensing 00:06:00
Using Software 00:07:00
Software Tools 00:10:00
Software 00:14:00
Hardware, Devices, and Peripherals 00:05:00
Hardware:
Storage 00:12:00
Connectivity Devices 00:05:00
Network Components 00:09:00
Identify the Importance of Risk Management 00:11:00
Assess Risk 00:13:00
Mitigate Risk 00:24:00
Integrate Documentation into Risk Management 00:15:00
Classify Threats and Threat Profiles 00:08:00
Perform Ongoing Threat Research 00:13:00
Resources that Aid in Research of Threats 00:03:00
Implement Threat Modeling 00:10:00
Assess the Impact of Reconnaissance Incidents 00:11:00
Performing Reconnaissance on a Network 00:07:00
Examining Reconnaissance Incidents 00:08:00
Assess the Impact of Social Engineering 00:11:00
Assessing the impact of Social Engineering 00:08:00
Assessing the Impact of Phishing 00:03:00
Types of Wireless Attacks 00:30:00
Intrusion Monitoring 00:08:00
Wireless Security Risks 00:22:00
Authentication Attacks 00:21:00
Rogue Devices 00:04:00
Public Hotspots 00:07:00
Wireless Security Monitoring 00:21:00
Device Tracking 00:18:00
WLAN Security Infrastructure 00:38:00
Management Protocols 00:23:00
Other RADIUS Solutions 00:16:00
Security:
Recover from a Security Incident 00:10:00
Introduction 00:30:00
Child Safety Online 01:00:00
Secure Payment Sites 01:00:00
Online Banking 00:30:00
How To Keep Your Password Safe 00:30:00
How I Got Pharmed 01:00:00
Virus Protection 01:00:00
Self Maintenance 00:30:00
Personal Information Online 01:00:00
Is The Internet Safe? 00:30:00
Importance of Cyber Security 00:30:00
Spyware Can Destroy 00:30:00
How Does Spyware Spread? 01:00:00
How To Remove Spyware 01:00:00
Common Scams 01:00:00
Anti Spyware Program 01:00:00
The Anti Anti-Spyware Programs 00:30:00
Research And Learn More 00:30:00
Choosing The Best Anti Spyware Tool 01:00:00
Computer Security And Spyware 01:00:00
The Programs To Avoid 00:15:00
Is It Legal? 00:30:00
Checklist Of Protection 00:15:00
The Information Security Cycle 00:37:00
Information Security Controls 00:36:00
Authentication Methods 00:09:00
Cryptography Fundamentals 00:56:00
Security Policy Fundamentals 00:11:00
Social Engineering 00:32:00
Malware 00:25:00
Software-Based Threats 00:22:00
Based Threats 00:39:00
Wireless Threats and Vulnerabilities 00:43:00
Physical Threats and Vulnerabilities 00:09:00
Manage Data Security 00:47:00
Manage Application Security 00:55:00
Manage Device and Host Security 01:08:00
Manage Mobile Security 00:10:00
A Risk Analysis 00:17:00
Implement Vulnerability Assessment Tools and Techniques 00:05:00
Scan for Vulnerabilities 00:27:00
Mitigation and Deterrent Techniques 00:19:00
Respond to Security Incidents 00:23:00
Hardware and Peripherals 00:07:00
Networking:
OSI Layers 00:44:00
LANs and WANs 00:14:00
Network Types 00:07:00
Transmissions 00:36:00
Cables 00:41:00
Fiber Optics 00:17:00
Converters and Connectors 00:27:00
Wireless Security 00:15:00
Authentication.prproj 00:21:00
Wireless Security Threats 00:30:00
TACACS 00:10:00
Keys 00:26:00
RADIUS 00:07:00
VPN Technologies 00:16:00
Tunneling Protocols.prproj 00:05:00
Acceptable Use 01:00:00
Common Problems 00:32:00
Troubleshooting 00:28:00
Network Technician Tools 00:50:00
Physical and Logical Issues 00:19:00
Open or Closed Ports 00:09:00
ARP Issues 00:13:00
Basic IT Literacy:
Core Concepts in Healthcare IT 00:06:00
EMR EHR Issues 00:05:00
Regulations, Standards, and Stakeholders 00:14:00
HIPAA Controls and Compliance 00:08:00
Roles and Responsibilities 00:10:00
Manage Communication and Ethics Issues 00:15:00
Legal Best Practices, Requirements, and Documentation 00:09:00
Medical Document Imaging 00:04:00
Sanitation Management 00:02:00
Computing Essentials 00:05:00
Networking 00:33:00
Manage Servers and Software 00:27:00
Hardware Support 00:14:00
Set Up a Workstation 00:08:00
Troubleshoot Basic IT Issues 00:15:00
Troubleshoot Medical IT Issues 00:20:00
Implementation of an EMR EHR System 00:34:00
Change Control 00:08:00
Manage Physical and Logical Security 00:36:00
Implement Security Best Practices and Threat Mitigation Techniques 00:13:00
Manage Remote Access 00:06:00
Manage Wireless Security 00:15:00
Perform Backups and Disaster Recovery 00:16:00