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1037 Heights courses

Mastering Workplace Communication through Active Listening

By Compete High

🌟 Unlock Success in the Workplace with Mastering Workplace Communication through Active Listening! 🌟   Are you looking to propel your career to new heights? Enhance your professional relationships? Elevate your communication skills to stand out in today's competitive workplace? Welcome to our transformative online course: 'Mastering Workplace Communication through Active Listening.' In this comprehensive program, you will embark on a journey that goes beyond traditional communication methods. Active listening is the cornerstone of effective communication, and this course is designed to equip you with the essential skills to become a master communicator.   🚀 What You'll Gain: Enhanced Communication Proficiency: Learn the art of active listening, enabling you to understand others deeply, fostering trust and cooperation. Improved Interpersonal Relationships: Build stronger connections with colleagues, supervisors, and clients, leading to more productive and harmonious collaborations. Conflict Resolution Expertise: Acquire conflict resolution strategies by listening actively, diffusing tensions, and reaching mutually beneficial resolutions. Career Advancement Opportunities: Stand out in your professional sphere by showcasing superior communication skills, leading to promotions and recognition. Boosted Team Performance: Foster a positive work environment by cultivating listening skills, resulting in increased team productivity and efficiency. 🔑 Course Highlights: Engaging Modules: Dive into interactive modules filled with practical exercises, real-life scenarios, and quizzes to reinforce your learning. Expert-Led Instruction: Learn from industry experts who will guide you through proven techniques and strategies for effective communication. Accessible Anytime, Anywhere: Enjoy the convenience of learning at your own pace, fitting lessons seamlessly into your busy schedule. Peer Interaction: Engage with a community of like-minded individuals, sharing experiences and insights to enhance your learning journey.   🎓 Who Should Enroll: Professionals seeking to excel in their careers by mastering communication skills. Team leaders, managers, and supervisors aiming to create cohesive and productive work environments. Individuals aspiring to build stronger personal and professional relationships through effective communication.   🌟 Enroll Now and Empower Your Communication Skills Today! 🌟 Invest in yourself and your future success by enrolling in 'Mastering Workplace Communication through Active Listening.' Join countless professionals who have transformed their careers through effective communication. Don't miss this opportunity to unlock your full potential in the workplace! Sign up now to gain immediate access and start your journey toward becoming a master communicator! Course Curriculum INTRODUCTION Promo Video - Listening Skills The Ultimate Workplace Soft Skills 00:00 LISTENING TACTICS & STRATEGIES Quick Wins - The Cell Phone Secret to Good Listening Skills 00:00 Stacking the Listening Environment in Your Favor 00:00 The Telephone Listening Trap Will Never Catch You Again 00:00 Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:00 Setting Just One Agenda Item Listening 00:00 It Is Incredibly Easy to See How Well You Are Listening - Test 00:00 It's Even Easier to Listen When You Do This 00:00 Technology Will Eat Your Brain Unless You Do This 00:00 Using Your Most Effective Body Language Tool 00:00 The Best Listening Body Language From the Neck Down 00:00 Reading the Speaker's Body 00:00 Connecting At the Emotional Level with Your Colleague To Hear All 00:00 Mastering the Art of NOT Interrupting 00:00 Asking for Clarification Is A Great Form of Listening 00:00 Engaging in Conversation at Just the Right Time 00:00 Strong Listening Creates Strong Reactions From You 00:00 Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:00 Using The Magic of Pen and Paper Tools to Your Advantage 00:00 Summarizing the Conversation Is Great for You and Your Colleague 00:00 The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time! 00:00 CONCLUSION Conclusion - Your New Reputation As a Great Listener! 00:00

Mastering Workplace Communication through Active Listening
Delivered Online On Demand1 hour 3 minutes
£25

Coaching & Mentoring - Level 5

By The Teachers Training

Elevate your coaching and mentoring skills with our Level 5 course. Gain advanced techniques to empower individuals, foster growth, and drive professional development. Enrol now to become a proficient coach and mentor, guiding others to success in their personal and professional lives.

Coaching & Mentoring - Level 5
Delivered Online On Demand4 hours
£15

English Grammar Level 3

By The Teachers Training

Refine your English grammar skills with our Level 3 course. Dive deeper into grammar rules and sentence structures to enhance your writing and communication abilities. Enrol now and take your language proficiency to the next level!

English Grammar Level 3
Delivered Online On Demand4 hours
£15

English Grammar Level 3

By The Teachers Training

English Grammar Level 3 Course - Overview Ready to take your language skills to the next level and become a maestro of English grammar? Your search stops here! Our in-depth course, English Grammar Level 3, is expertly formulated to raise your understanding of the English language to new heights. The course focuses on abstract, object, agent, concrete, affected, and subject nouns. Plus, you will understand the role of nouns and how they shape sentences. You will explore dynamic verb chains, events, auxiliaries, and states here. Besides, you will learn how verbs drive the narrative of your sentences. Moreover, this English Grammar Level 3 course will help you to build a strong foundation in basic sentence structure and craft compelling sentences that captivate your readers. You will also learn the secrets of clauses and how they add depth and complexity to your writing. Pronunciation is a significant factor in English grammar. So, this course will teach you the nuances of possessive, personal, relative, and reflexive pronouns. You can make sentence property with a good idea of how prepositions work. Therefore, this English Grammar Level 3 course will educate you about why you should never end a sentence with a preposition and master the art of prepositions always having an object. Furthermore, you will become familiar with the five essential determiner types - articles, demonstratives, possessives, quantifiers, and interrogatives - to make your writing more precise. Adjectives play a significant role in sentence structure. Thus, this English Grammar Level 3 course discusses pound adjectives and will give you a clear idea about the various types, such as colour, size, temperature, shape, and time. Enrol in the English Grammar Level 3 course to sharpen your language skills without further delay.  Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Unit 01: Introduction Module 01: Introduction 00:05:00 Unit 02: The core components Module 01: Understanding nouns 00:07:00 Module 02: Understanding verbs 00:15:00 Unit 03: Basic sentence structure Module 01: Understanding how nouns and verbs work together part 1 00:15:00 Module 02: Understanding how nouns and verbs work together part 2 00:12:00 Module 03: Extra lecture: Nouns and Verbs Working Together Part 3 00:09:00 Module 04: Understanding clauses Part 1 00:14:00 Module 05: Understanding clauses Part 2 00:14:00 Module 06: Understanding the object 00:14:00 Module 07: Understanding pronouns part 1 00:16:00 Module 08: Understanding pronouns part 2 00:21:00 Module 09: Understanding conjunctions 00:17:00 Module 10: Understanding prepositions 00:14:00 Module 11: Understanding determiners 00:13:00 Module 12: Understanding adjectives 00:14:00 Module 13: Understanding adverbials 00:10:00 Module 14: Last words 00:06:00

English Grammar Level 3
Delivered Online On Demand3 hours 36 minutes
£27.99

Diploma in Renewable Energy: Solar - Level 7 (QLS Endorsed)

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Diploma in Renewable Energy: Solar - Level 7 (QLS Endorsed)
Delivered Online On Demand12 hours
£15

Banking

By Compete High

🏦 Unlock the Secrets of Banking: Enroll in Our Banking Text Course Today! 🌟 Are you ready to navigate the intricate world of banking with confidence and expertise? Look no further! Our comprehensive Banking Text Course is designed to provide you with essential knowledge and insights into the dynamic realm of finance. Whether you're a banking professional seeking to enhance your skills or an individual eager to understand the fundamentals of banking, this course is your gateway to success.   🔍 Why Choose Our Banking Text Course? Comprehensive Coverage: Dive into the core concepts of banking, from financial institutions and services to banking regulations and risk management. Accessible Learning: Access course materials anytime, anywhere, making learning convenient and flexible to fit your busy schedule. Expert Insights: Benefit from the wisdom and expertise of industry professionals who bring real-world experience to the virtual classroom. Practical Applications: Gain practical knowledge and skills that you can immediately apply in your personal and professional life.   📚 What Will You Learn? Explore the role of banks in the economy and the financial system. Understand different types of banking services, including retail banking, commercial banking, and investment banking. Gain insights into banking regulations, compliance requirements, and risk management practices. Learn about financial products and services offered by banks, such as loans, mortgages, and credit cards. Explore emerging trends and technologies shaping the future of banking, including digital banking and fintech innovations.   👨‍🎓 Who is this for? Banking professionals looking to enhance their knowledge and skills. Students pursuing a career in finance or banking. Entrepreneurs and business owners seeking to understand banking fundamentals. Individuals interested in personal finance and financial literacy.   🚀 Career Path Upon completing our Banking Text Course, you'll be equipped with valuable knowledge and skills that can open doors to a wide range of career opportunities in the finance and banking industry. Whether you aspire to work as a bank teller, financial analyst, investment banker, or even start your own fintech company, this course will provide you with a solid foundation to pursue your goals.   📌 FAQs (Frequently Asked Questions) Q: Is this course suitable for beginners with no prior knowledge of banking? A: Absolutely! Our Banking Text Course is designed to cater to learners of all levels, from beginners to seasoned professionals. We provide clear explanations and comprehensive coverage of essential banking concepts to ensure that everyone can grasp the fundamentals. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your pace of learning and the amount of time you dedicate to studying. On average, learners typically complete the course within a few weeks to a few months. Q: Can I access the course materials on my mobile device? A: Yes, our platform is mobile-friendly, allowing you to access course materials conveniently from your smartphone or tablet. Whether you're on the go or relaxing at home, you can continue your learning journey seamlessly. Q: Will I receive a certificate upon completing the course? A: Yes, upon successfully completing the course and passing any assessments or quizzes, you'll receive a certificate of completion to showcase your newfound knowledge and skills. Q: Is there any support available if I have questions or need assistance during the course? A: Absolutely! Our dedicated support team is here to assist you every step of the way. If you have any questions or encounter any challenges during the course, simply reach out to our support team, and we'll be happy to help.   🌐 Ready to Dive into the World of Banking? Don't miss out on this opportunity to unlock the secrets of banking and take your knowledge and skills to new heights. Enroll now in our Banking Text Course and embark on a transformative journey towards financial expertise and success. Your future in banking starts here! 🚀📈💼 Course Curriculum Module 1 Introduction to Banking Introduction to Banking 00:00 Module 2 Banking Operations and Services Banking Operations and Services 00:00 Module 3 Bank Financial Statements and Analysis Bank Financial Statements and Analysis 00:00 Module 4 Banking Risks and Risk Management Banking Risks and Risk Management. 00:00 Module 5 Investment Banking Investment Banking 00:00 Module 6 Retail Banking Retail Banking 00:00

Banking
Delivered Online On Demand6 hours
£25

Change Management Training

By Compete High

Unlock the Power of Change Management Training 🚀 Welcome to the world of Change Management Training, where transformation meets success! Are you ready to harness the winds of change and navigate your organization towards unparalleled growth and adaptability? Look no further, because our comprehensive Change Management Training course is your compass in the dynamic landscape of modern business.   Why Change Management Training Matters Change is the only constant in today's fast-paced world. From technological advancements to market disruptions, organizations face a myriad of changes that can either propel them forward or leave them struggling to keep up. Change Management Training equips you with the tools, strategies, and mindset needed to not only survive but thrive in the face of change. By understanding the principles of change management, you'll learn how to effectively lead teams through transitions, mitigate resistance, and foster a culture of agility and innovation within your organization. From project managers to executives, mastering the art of change management is the key to driving sustainable growth and staying ahead of the curve.   Benefits of Change Management Training ✅ Enhanced Leadership Skills: Discover how to inspire and motivate teams during times of uncertainty, guiding them towards common goals and objectives. ✅ Increased Adaptability: Learn how to embrace change as an opportunity for growth, turning challenges into stepping stones towards success. ✅ Improved Communication: Master the art of clear and concise communication, ensuring all stakeholders are informed and engaged throughout the change process. ✅ Reduced Resistance: Identify and address resistance to change proactively, minimizing disruptions and maximizing acceptance among team members. ✅ Strategic Alignment: Align change initiatives with organizational objectives, ensuring that every transformation contributes to long-term success.   Who is this for? Change Management Training is designed for professionals at all levels who are looking to enhance their leadership skills, drive organizational change, and thrive in today's rapidly evolving business environment. Whether you're a seasoned executive or a budding entrepreneur, this course provides invaluable insights and practical strategies to help you navigate the complexities of change with confidence and clarity.   Career Path Upon completing our Change Management Training course, you'll be equipped with a versatile skill set that opens doors to a wide range of career opportunities across industries. From change management consultants to transformational leaders within organizations, the possibilities are endless. Take your career to new heights as you become a catalyst for positive change and innovation in your workplace.   FAQs Q: Is this course suitable for beginners? A: Absolutely! Our Change Management Training course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Whether you're new to change management or looking to expand your existing knowledge, our comprehensive curriculum has something for everyone. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. Typically, participants can expect to complete the training within a few weeks, with the flexibility to study at their own convenience. Q: Will I receive a certificate upon completion? A: Yes, upon successfully completing the Change Management Training course, you will receive a certificate of achievement to showcase your newfound skills and expertise. Q: Can I access course materials after completion? A: Absolutely! Once you've completed the course, you'll have continued access to all course materials and resources to review at your leisure. Q: Is there ongoing support available during the course? A: Yes, our dedicated support team is here to assist you every step of the way. Whether you have questions about course content or need technical assistance, we're just a click away.   Join Us on the Journey Are you ready to embrace change and unlock your full potential? Enroll in our Change Management Training course today and embark on a transformative journey towards success. Embrace the future with confidence, and let change be your greatest ally in the pursuit of excellence. Together, we'll redefine what's possible and shape a brighter tomorrow, one transformation at a time. Course Curriculum Module 1_ Introduction to Change Management. Introduction to Change Management. 00:00 Module 2_ Understanding Organizational Change. Understanding Organizational Change. 00:00 Module 3_ Stakeholder Management. Stakeholder Management. 00:00 Module 4_ Change Management Planning. Change Management Planning. 00:00 Module 5_ Managing Resistance to Change. Managing Resistance to Change. 00:00

Change Management Training
Delivered Online On Demand5 hours
£25

Barista Mastery Training

By Online Training Academy

Are you ready to transition from being a coffee enthusiast to becoming a master barista? In today's competitive landscape, barista skills are not just desirable-they're indispensable. With the coffee industry booming and the demand for skilled baristas skyrocketing, now is the time to step into your full potential. Crafted by industry experts, this comprehensive course bundle is meticulously designed to elevate your proficiency in every facet of barista skills. From mastering Coffee Beans to honing techniques on The Espresso Machine, and from perfecting Milk Frothing to mastering Latte Art, each module equips you with indispensable skills required to thrive as a professional barista. Throughout this immersive learning experience, you'll discover the art of creating classic coffees, adeptly manage coffee equipment, and cultivate techniques that ensure exceptional customer service. Barista in the UK can earn between £17,000 and £25,000 per year, with skilled professionals making up to £30,000. Get ready to seize the opportunity and brew your career towards unprecedented heights. Are you prepared to embark on this empowering journey? Key Features: CPD Certified Barista Training Course Free Certificate from Reed CIQ Approved Barista Training Course Developed by Specialist Lifetime Access Course Curriculum Module 01 : Introduction to Barista Module 02 : Know Your Coffee Beans Module 03 : The Espresso Machine Module 04 : Grinding, Dosing and Tamping Module 05 : Milk Frothing Module 06 : The Classic Coffees Module 07 : Mastering Latte Art Module 08 : Working as a Professional Barista Learning Outcomes: Uncover the essence of diverse coffee beans for exquisite blends. Master the intricacies of the espresso machine for optimum brews. Perfect the art of grinding, dosing, and tamping techniques. Elevate your coffee creations through expert milk frothing skills. Concoct classic coffee recipes, creating an array of delightful brews. Achieve mastery in the delicate yet captivating skill of latte artistry. CPD 10 CPD hours / points Accredited by CPD Quality Standards Barista Mastery 1:35:48 1: Module 01 : Introduction to Barista Preview 08:47 2: Module 02 : Know Your Coffee Beans 13:48 3: Module 03 : The Espresso Machine 17:26 4: Module 04 : Grinding, Dosing and Tamping 08:16 5: Module 05 : Milk Frothing 07:35 6: Module 06 : The Classic Coffees 16:43 7: Module 07 : Mastering Latte Art 11:41 8: Module 08 : Working as a Professional Barista 11:32 Who is this course for? This Barista Mastery Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Barista Mastery Training. Moreover, this course is ideal for: Coffee enthusiasts eager to delve into the art of brewing. Aspiring baristas seeking to refine their coffee craftsmanship. Individuals keen on exploring the nuances of coffee culture. Those looking to add a touch of artistry to their caffeine rituals. Anyone passionate about elevating their coffee-making expertise. Requirements There are no requirements needed to enrol into this Barista Mastery Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Barista Mastery Training course. Career path After finishing this Barista Mastery Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Barista are: Barista - £16K to £25K/year. Caf�� Manager - £20K to £30K/year. Coffee Roaster - £22K to £30K/year. Coffee Shop Owner - £25K to £50K/year. Latte Art Specialist - £18K to £28K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Barista Mastery Training
Delivered Online On Demand1 hour 36 minutes
£12

Essential Financial Advisor Skills Training

By Online Training Academy

Are you ready to elevate your career and become a trusted financial advisor? Step into a world where your skills, knowledge, and confidence soar to new heights with our Financial Advisor Skills Training course. Designed for aspiring financial advisors, this comprehensive course offers you the keys to success in the fast-paced financial industry. According to Prospects a Corporate Lawyer can earn from £30,000 to £60,000 in a year depending on qualification, experience, location and other factors. Are you ready to transform your career and become a sought-after financial advisor? Enrol in our Financial Advisor Skills Training course today and take on a journey to professional excellence. Key Features of Essential Financial Advisor Skills Training: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum of Essential Financial Advisor Skills Training: Module 1: Fundamentals of Finance Module 2: Vital Skills for Financial Advisors Module 3: Financial Planning Module 4: Private Wealth Management and Crafting Personal Financial Statements Module 5: Evaluation and Management of Financial Risks Module 6: Planning for Investments Module 7: Strategies for Divorce Planning Module 8: Utilising Google Analytics for Financial Advisors Learning Outcomes of Essential Financial Advisor Skills Training: Apply foundational finance principles in real-world scenarios for effective financial analysis. Demonstrate essential interpersonal skills crucial for successful financial advisory relationships. Develop comprehensive financial plans aligning with clients' individual goals and needs. Create and interpret personal financial statements for effective wealth management strategies. Evaluate and mitigate financial risks through strategic planning and risk management. Formulate investment plans using sound strategies for optimal financial growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Essential Financial Advisor Skills Training 2:50:00 1: Module 1: Fundamentals of Finance 18:00 2: Module 2: Vital Skills for Financial Advisors 23:00 3: Module 3: Financial Planning 30:00 4: Module 4: Private Wealth Management and Crafting Personal Financial Statements 16:00 5: Module 5: Evaluation and Management of Financial Risks 23:00 6: Module 6: Planning for Investments 20:00 7: Module 7: Strategies for Divorce Planning 21:00 8: Module 8: Utilising Google Analytics for Financial Advisors 18:00 9: CPD Certificate - Free 01:00 Who is this course for? This Financial Advisor Skills Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Financial Advisor Skills Training. Moreover, this course is ideal for: Professionals aspiring to excel in financial advisory roles. Finance graduates seeking specialized skills for advisory career opportunities. Individuals transitioning to financial advisory roles for career advancement. Established financial advisors aiming to enhance their skill set. Professionals from related fields interested in financial advisory expertise. Requirements There are no requirements needed to enrol into this Financial Advisor Skills Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Financial Advisor Skills Training course. Career path After finishing this Financial Advisor Skills Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Financial Advisor Skills are: Financial Advisor Wealth Manager Investment Consultant Risk Analyst Financial Planner Divorce Financial Analyst Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Essential Financial Advisor Skills Training
Delivered Online On Demand2 hours 48 minutes
£12

Phone-Based Customer Service Training

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand3 minutes
£12