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QLS Endorsed Diploma! Free 3 QLS Certificate + Free 5 CPD Course & Assessments> 550 CPD Points > Lifetime Access

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your career and become a trusted financial advisor? Step into a world where your skills, knowledge, and confidence soar to new heights with our Financial Advisor Skills Training course. Designed for aspiring financial advisors, this comprehensive course offers you the keys to success in the fast-paced financial industry. According to Prospects a Corporate Lawyer can earn from £30,000 to £60,000 in a year depending on qualification, experience, location and other factors. Are you ready to transform your career and become a sought-after financial advisor? Enrol in our Financial Advisor Skills Training course today and take on a journey to professional excellence. Key Features of Essential Financial Advisor Skills Training: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum of Essential Financial Advisor Skills Training: Module 1: Fundamentals of Finance Module 2: Vital Skills for Financial Advisors Module 3: Financial Planning Module 4: Private Wealth Management and Crafting Personal Financial Statements Module 5: Evaluation and Management of Financial Risks Module 6: Planning for Investments Module 7: Strategies for Divorce Planning Module 8: Utilising Google Analytics for Financial Advisors Learning Outcomes of Essential Financial Advisor Skills Training: Apply foundational finance principles in real-world scenarios for effective financial analysis. Demonstrate essential interpersonal skills crucial for successful financial advisory relationships. Develop comprehensive financial plans aligning with clients' individual goals and needs. Create and interpret personal financial statements for effective wealth management strategies. Evaluate and mitigate financial risks through strategic planning and risk management. Formulate investment plans using sound strategies for optimal financial growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Advisor Skills Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Financial Advisor Skills Training. Moreover, this course is ideal for: Professionals aspiring to excel in financial advisory roles. Finance graduates seeking specialized skills for advisory career opportunities. Individuals transitioning to financial advisory roles for career advancement. Established financial advisors aiming to enhance their skill set. Professionals from related fields interested in financial advisory expertise. Requirements There are no requirements needed to enrol into this Financial Advisor Skills Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Financial Advisor Skills Training course. Career path After finishing this Financial Advisor Skills Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Financial Advisor Skills are: Financial Advisor Wealth Manager Investment Consultant Risk Analyst Financial Planner Divorce Financial Analyst Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Corporate Self Confidence Training Confident employees make great role models in the corporate world. So, unlock the power of self-confidence in business success and thrive in your career by taking this course.  Self-confidence is essential for workers to improve outcomes, job satisfaction, and working relationships. This Corporate Self Confidence Training will teach you how to increase your self-confidence at work and reach new heights in your professional spheres. Training with us, you'll discover the characteristics of high self-confidence and low self-esteem. You'll understand how self-confidence helps leaders accomplish high goals and navigate challenges in the workplace. Again, you'll learn to identify your strengths and accept your weaknesses for personal growth. The course will also teach you how to effectively communicate at work and build respectful relationships. Course Preview Learning Outcomes Learn how to develop self-confidence to boost your career growth Identify the common barriers to confidence and learn how to overcome them Understand the importance of self-confidence in leadership Know how to communicate with confidence Find a detailed guide on improving your physical confidence Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Corporate Self Confidence Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Corporate Self Confidence Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certification After completing and passing the Corporate Self Confidence Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Corporate Self Confidence Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Team Leader Corporate Trainer Business Development Manager Communications Specialist Executive Manager Module 01: What Is Confidence What Is Confidence 00:12:00 Module 02: Why Corporate Self-Confidence Why Corporate Self-Confidence 00:18:00 Module 03: Confidence Assessment Confidence Assessment 00:08:00 Module 04: Confidently Overcoming Sticking Points Confidently Overcoming Sticking Points 00:06:00 Module 05: Building Self-Confidence Building Respectful Relationships 00:07:00 Module 06: Physical Confidence Physical Confidence 00:09:00 Module 07: Communicating Confidently at Work Communicating Confidently at Work 00:09:00 Module 08: Demonstrating Confidence in the Workplace Demonstrating Confidence in the Workplace 00:14:00 Module 09: Building Respectful Relationships Building Respectful Relationships 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Construction Management (UK) CPDQS Accredited Bundle Course offers a thorough pathway to mastering key areas essential for successful construction project oversight. Designed to cover everything from foundational management principles to specialised technical disciplines, this bundle ensures a well-rounded grasp of construction processes, safety protocols, and regulatory frameworks. Whether your focus is site management, environmental engineering, or health and safety, this collection of courses delivers essential knowledge in a clear and accessible format. Each course within the bundle addresses vital topics such as CDM regulations, electrical and gas engineering, risk assessment, and emergency first aid, among others. Ideal for professionals aiming to enhance their understanding of construction management without the constraints of physical attendance, this bundle combines technical insight with management strategies. Additionally, it prepares learners for recognised certifications like the CSCS Green Card, positioning them confidently within the UK construction sector. This online programme is tailored for ease of learning while maintaining rigorous standards, making it a smart choice for ongoing professional development. Key Features of Construction Management (UK) Bundle CPD Accredited Construction Management (UK) Course Instant PDF certificate Fully online, interactive Construction Management (UK)course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Construction Management (UK) Bundle course to excel! To become successful in your profession, you must have a specific set of Construction Management (UK) skills to succeed in today's competitive world. In this in-depth Construction Management (UK)training course, you will develop the most in-demand Construction Management (UK) skills to kickstart your career, as well as upgrade your existing knowledge & skills. Construction Management (UK) Curriculum Course 01: Construction Management Level 3 Course 02: CDM Regulations Course 03: Electrical Engineering for Electrical Substations Course 04: Gas Engineering Course 05: Environmental Engineering Course 06: Site Safety Plus Course 07: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 08: Emergency First Aid at Work (EFAW) Course 09: Risk Assessment Course 10: Construction Project Management Course 11: Site Management Course 12: Plumbing Course 13: Noise and Hearing Protection Course 14: Abrasive Wheels Course 15: Purchasing and Procurement Diploma Course 16: Operations and Supply Chain Management Course 17: Asbestos Surveying Course 18: COSHH Awareness Course 19: Health and Safety in the Workplace Level 2 Course 20: Working at Heights and Confined Space Accreditation This Construction Management (UK) bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Construction Management (UK) course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Construction Management (UK) basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Construction Management (UK) Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Health and safety is an essential consideration across all industries, ensuring the wellbeing of employees and the public alike. This Level 2 and 3 bundle offers a thorough grounding in key health and safety principles, tailored for those seeking to enhance their understanding without the need for physical attendance. From managing hazards in construction environments to essential topics such as asbestos surveying and emergency first aid, this bundle covers a wide spectrum of vital knowledge designed to build confidence in identifying and addressing safety concerns effectively. Beyond the fundamentals, this course package extends to specialised areas including drug awareness, child health and safety, and environmental health, alongside critical skills like CPR and noise protection. Whether you work in construction, health and social care, or supervisory roles, these online courses provide accessible learning designed to meet professional development needs. The CPDQS accreditation adds a layer of recognition, helping learners demonstrate their commitment to maintaining safe environments. Perfectly suited for those who wish to study flexibly, this bundle supports career growth with clear, focused content that keeps safety at its core. Key Features of Health and Safety Bundle CPD Accredited Health and Safety Course Instant PDF certificate Fully online, interactive Health and Safetycourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Health and Safety Bundle course to excel! To become successful in your profession, you must have a specific set of Health and Safety skills to succeed in today's competitive world. In this in-depth Health and Safetytraining course, you will develop the most in-demand Health and Safety skills to kickstart your career, as well as upgrade your existing knowledge & skills. Health and Safety Curriculum Course 01: Health and Safety Level 2 Course 02: Health and Safety Level 3 Course 03: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 04: Asbestos Surveying Course 05: COSHH Awareness Course 06: Noise and Hearing Protection Course 07: Working at Heights and Confined Space Course 08: Emergency First Aid at Work (EFAW) Course 09: Health & Social Care Course 10: Drugs Awareness Course 11: Safe Handling of Medicines Course 12: Medication Course 13: Child Health and Safety Course 14: Level 5 Cleaning Supervisor Professional Certificate Course 15: Fire Extinguisher Course 16: Ambulance Care Assistant Course 17: Personal Hygiene Course Course 18: CPR (Cardiopulmonary Resuscitation) Training Course 19: Environmental Health Course 20: Basic Life Support Accreditation This Health and Safety bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Health and Safety course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health and Safety basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Health and Safety Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Construction Management Accredited Career Bundle Course offers a broad spectrum of knowledge essential for anyone aiming to excel in the construction industry. Covering everything from fundamental site safety and personal protective equipment to advanced project and site management techniques, this collection of courses is designed to provide a thorough understanding of construction processes and leadership. Whether you’re interested in health and safety protocols or leadership and communication skills, this bundle brings together key subjects to support career growth in a highly competitive field. Each module is carefully designed to deliver clear, accessible content that addresses critical topics such as risk assessment, emergency first aid, asbestos awareness, and property development. With a focus on enhancing your expertise through detailed study of important regulations and management principles, this course package ensures you gain valuable insights to confidently navigate construction challenges. Ideal for professionals seeking to refine their knowledge or broaden their skill set, this bundle provides a well-rounded foundation without the need for physical attendance. This Construction Management Diploma training bundle is ideal for anyone looking to start a career in the field of the construction industry, which includes the following related professions: Site Supervisor Site Manager Construction Consultant Construction Manager Construction Coordinator Construction Supervisor Key Features of Construction Management Career Bundle CPD Accredited Construction Management Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This course provides participants with a well-rounded understanding of construction management. It encompasses various aspects, including regulatory compliance, safety measures such as Personal Protective Equipment (PPE) and working at heights, and essential skills like project planning and risk assessment. Suitable for both experienced professionals and newcomers, this comprehensive program equips individuals with the knowledge and skills necessary for successful construction management. Course 01: Construction Management Course 02: PPE - Personal Protective Equipment Course 03: CDM - Construction Design and Management Course 04: Site Safety Management Course 05: Health & Safety Level 3 At Work Course 06: Emergency First Aid at Work Course 07: Risk Assessment Course 08: Construction Project Management Course 09: Site Management Course 10: Asbestos Awareness & Safety Course 11: Property Development Diploma Course 12: Working at Height Course 13: Working at Confined Space Course 14: COSHH (Control of Substances Hazardous to Health) Course 15: Noise Awareness Course 16: Abrasive Wheels Course 17: Leadership Skills Course 18: Communication Skills Course 19: Effective Delegation Course 20: Anger Management & Conflict Resolution Accreditation This Construction Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Construction Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Requirements No prior degree or experience is required to enrol in this course. Career path This Construction Management Course will help you to explore avariety of career paths in the related industry, including: Construction Manager Site Manager Project Manager Quantity Surveyor Estimator Health and Safety Manager Contracts Manager Planning Engineer Site Supervisor Building Control Officer Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Health and Safety in a Construction Environment Overview Imagine towering structures rising from the earth, each a testament to human ingenuity and collaboration. But behind this awe-inspiring process lies a meticulous dance with potential hazards. Every construction site is a dynamic world, demanding unwavering vigilance and a deep understanding of safety protocols. Are you ready to step into this crucial role, safeguarding yourself and others while contributing to the nation's infrastructure? The 'Health and Safety in a Construction Environment' course equips you with the knowledge and skills to excel in this dynamic field. Through ten engaging modules, you'll delve into the core principles of construction safety, from hazard identification and risk assessment to mastering specific protocols like working at heights and handling heavy machinery. You'll gain insights into respiratory risks, fire and electrical safety, chemical hazards, and essential hygiene practices. By the course's end, you'll be prepared to confidently navigate construction environments, ensuring your own well-being and contributing to a safer worksite for everyone. Why You Should Choose Health and Safety in a Construction Environment Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Health and Safety in a Construction Environment is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Health and Safety in a Construction Environment is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Health and Safety in a Construction Environment Module 01: Introduction to the Health and Safety Protocols at a Construction Site Introduction to the Health and Safety Protocols at a Construction Site 00:42:00 Module 02: Hazards, Risks, Assessment and Controls Hazards, Risks, Assessment and Controls 00:28:00 Module 03: Slips, Trips, Falls and Working at Height Slips, Trips, Falls and Working at Height 01:00:00 Module 04: Manual Handling Manual Handling 00:32:00 Module 05: Plant and Machinery Plant and Machinery 01:04:00 Module 06: Respiratory Risks Respiratory Risks 00:20:00 Module 07: Fire, Electricity and Gas Safety Fire, Electricity and Gas Safety 00:35:00 Module 08: Chemical Hazard and Worksite Hygiene Chemical Hazard and Worksite Hygiene 00:37:00 Module 09: Vehicles, PPE and General Safety Vehicles, PPE and General Safety 00:50:00 Module 10: CSCS Green Card CSCS Green Card 00:06:00

Welcome to the Sales and Negotiation Skills Masterclass, where we equip you with the necessary skills to drive your sales career to greater heights. This course is designed to give you the tools and techniques to excel in sales and negotiation. Our course will guide you through the pre-suppositional sales process, SMART management of emotions, and prospecting by networking, phone, and online. You will also learn the art of objection handling, closing the sale, and selling season tickets. With a focus on personality types and body language, we teach you how to read your prospects and negotiate successfully. Join us and become a skilled sales consultant in demand in today's competitive market. Learning Outcomes: Apply the pre-suppositional sales process to identify the prospect's worldviews. Manage emotions using the SMART process to overcome obstacles in sales. Utilise various prospecting techniques such as networking, phone, and online to generate leads. Read body language and understand personality types to establish connections with prospects. Master negotiation techniques to handle objections and close sales effectively. Sell season tickets using persuasive language and build long-term customer relationships. Course Curriculum: Introduction To The Sales And Negotiation Skills Masterclass Prepare The Train Driver - Self Development For The Sales Consultant Pre-suppositional Sales - Pre-Suppositions And Worldviews The SMART Process - Learn How To Manage Emotions The Coaches - Getting Ready For Passengers The Train Route - Planning Your Sales Route Selling Tickets - Understanding How Prospecting Works Prospecting By Networking Prospecting By Phone Online Prospecting Making Friends - Friendliness And Personality Types Body Language - How To Read Your Prospect Listening Station - Questioning And Listening Negotiation Station - How To Negotiate Successfully Objection Handling - How To Handle Objections To The Sale Closing The Sale Selling Season Tickets How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Sales Consultant: £25,000 - £60,000 per year Account Manager: £25,000 - £50,000 per year Business Development Manager: £25,000 - £60,000 per year Sales Manager: £30,000 - £80,000 per year Customer Success Manager: £25,000 - £45,000 per year Sales Executive: £20,000 - £40,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.