18768 Health courses

Duration 2 Days 12 CPD hours This course is intended for System administrators tasked with maintaining a vRealize Operations cluster Overview By the end of the course, you should be able to meet the following objectives: Identify the vRealize Operations components affected in typical troubleshooting scenarios List the environmental and operational factors that can generate problems in vRealize Operations Use self-monitoring tools to assess and troubleshoot operational issues in vRealize Operations Access CLI-based tools to assess and troubleshoot operational issues in vRealize Operations Use the vRealize Operations API tool to retrieve cluster data and perform actions Retrieve and review log files associated with specific vRealize Operations components Use available tools to troubleshoot problem scenarios in vRealize Operations Identify the best practices to ensure a vRealize Operations instance remains in a healthy state Locate resources to help you troubleshoot vRealize Operations This two-day course gives VMware vRealize© Operations? administrators the skills to perform basic troubleshooting tasks. The course also gives administrators the skills to ensure that their vRealize Operations instance meets its use-case objectives of continuous performance optimization, app-aware intelligent remediation, and integrated compliance. Course Introduction Introduction and course logistics Course objectives Running a vRealize Operations Instance Identify the components of a vRealize Operations cluster Identify common problems that affect vRealize Operations List the environmental and operational factors that can affect vRealize Operations Identify the affected components vRealize Operations Troubleshooting Tools Use vRealize Operations self-monitoring tools to troubleshoot problems Use CLI tools to troubleshoot vRealize Operations problems Identify the log files used by individual vRealize Operations components Run commands to analyze vRealize Operations log files Use the vRealize Operations API tool vRealize Operations Troubleshooting Scenarios Use relevant tools to troubleshoot problem scenarios Maintaining vRealize Operations Use best practices to ensure the vRealize Operations cluster remains in a healthy state Back up and restore vRealize Operations Identify vRealize Operations troubleshooting resources Additional course details: Nexus Humans Troubleshooting VMware vRealize Operations [V8.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Troubleshooting VMware vRealize Operations [V8.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 5 Days 30 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives: Configure and manage a VMware Tools Repository Configure vSphere Replication and recover replicated VMs Manage VM resource usage with resource pools Configure and manage vSphere networking and storage for a large and sophisticated enterprise Configure vCenter High Availability Use host profiles to manage VMware ESXi host compliance Use the vSphere Client to manage certificates Monitor the vCenter, ESXi, and VMs performance in the vSphere client Secure vCenter, ESXi, and VMs in your vSphere environment Use VMware vSphere Trust Authority to secure the infrastructure for encrypted VMs Use Identity Federation to configure the vCenter to use external identity sources This five-day course teaches you advanced skills for configuring and maintaining a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you configure and optimize the VMware vSphere 8 features that build a foundation for a truly scalable infrastructure. You also discuss when and where these features have the greatest effect. Attend this course to deepen your understanding of vSphere and learn how its advanced features and controls can benefit your organization. Course Introduction Introductions and course logistics Course objectives Virtual Machine Operations Recognize the role of a VMware Tools Repository Configure a VMware Tools Repository Recognize the backup and restore solution for VMs Identify the components in the vSphere Replication architecture Deploy and configure vSphere Replication Recover replicated VMs vSphere Cluster Operations Create and manage resource pools in a cluster Describe how scalable shares work Describe the function of the vCLS Recognize operations that might disrupt the healthy functioning of vCLS VMs Network Operations Configure and manage vSphere distributed switches Describe how VMware vSphere Network I/O Control enhances performance Explain distributed switch features such as port mirroring and NetFlow Define vSphere Distributed Services Engine Describe the use cases and benefits of vSphere Distributed Services Engine Storage Operations Discuss vSphere support for NVMe and iSER technologies Describe the architecture and requirements of vSAN configuration Describe storage policy-based management Recognize components in the vSphere Virtual Volumes architecture Configure Storage I/O Control vCenter and ESXi Operations Create a vCenter backup schedule Recognize the importance of vCenter High Availability Explain how vCenter High Availability works Use host profiles to manage ESXi configuration compliance Use the vSphere client to manage vSphere certificates vSphere Monitoring Monitor the key factors that can affect a virtual machine's performance Describe the factors that influence vCenter performance Use vCenter tools to monitor resource use Create custom alarms in vCenter Describe the benefits and capabilities of VMware Skyline Recognize uses for Skyline Advisor Pro vSphere Security and Access Control Recognize strategies for securing vSphere components, such as vCenter, ESXi hosts, and virtual machines Describe vSphere support for security standards and protocols Describe identity federation and recognize its use cases Configure identity federation to allow vCenter to use an external identity provider vSphere Trusted Environments and VM Encryption Configure ESXi Host Access and Authentication Describe virtual machine security features Describe the components of a VM encryption architecture Create, manage, and migrate encrypted VMs List VM encryption events and alarms Describe the benefits and use cases of vSphere Trust Authority Configure vSphere Trust Authority

Duration 3 Days 18 CPD hours This course is intended for This course is designed for network and software engineers who hold the following job roles: Network engineer Systems engineer Wireless engineer Consulting systems engineer Technical solutions architect Network administrator Wireless design engineer Network manager Site reliability engineer Deployment engineer Sales engineer Account manager Overview After taking this course, you should be able to: Leverage the tools and APIs to automate Cisco ACI powered data centers. Demonstrate workflows (configuration, verification, healthchecking, monitoring) using Python, Ansible, and Postman. Leverage the various models and APIs of the Cisco Nexus OS platform to perform day 0 operations, improve troubleshooting methodologies with custom tools, augment the CLI using scripts, and integrate various workflows using Ansible and Python. Describe the paradigm shift of Model Driven Telemetry and understand the building blocks of a working solution. Describe how the Cisco Data Center compute solutions can be managed and automated using API centric tooling, by using the Python SDK, PowerTool, and Ansible modules to implement various workflows on Cisco UCS, Cisco IMC, Cisco UCS Manager, Cisco UCS Director, and Cisco Intersight. The Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.1 course teaches you how to implement Cisco© Data Center automated solutions including programming concepts, orchestration, and automation tools. Through a combination of lessons and hands-on practice, you will manage the tools and learn the benefits of programmability and automation in the Cisco-powered Data Center. You will examine Cisco Application Centric Infrastructure (Cisco ACI©), Software-Defined Networking (SDN) for data center and cloud networks, Cisco Nexus© (Cisco NX-OS) platforms for device-centric automation, and Cisco Unified Computing System (Cisco UCS©) for Data Center compute. You will study their current ecosystem of Application Programming Interfaces (APIs), software development toolkits, and relevant workflows along with open industry standards, tools, and APIs, such as Python, Ansible, Git, JavaScript Object Notation (JSON), Yaml Ain't Markup Language (YAML), Network Configuration Protocol (NETCONF), Representational State Transfer Configuration Protocol (RESTCONF), and Yet Another Generation (YANG).This course prepares you for the 300-635 Automating Cisco Data Center Solutions (DCAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Data Center Solutions (DCAUI) because it provides crucial foundational knowledge essential to success. This course also earns you 24 Continuing Education (CE) credits towards recertification. Course Outline Describing the Cisco ACI Policy Model Describing the Cisco APIC REST API Using Python to Interact with the ACI REST API Using Ansible to Automate Cisco ACI Introducing Cisco NX-OS Programmability Describing Day-Zero Provisioning with Cisco NX-OS Implementing On-Box Programmability and Automation with Cisco NX-OS Implementing Off-Box Programmability and Automation with Cisco NX-OS Automating Cisco UCS Using Developer Tools Implementing Workflows Using Cisco UCS Director Describing Cisco DCNM Describing Cisco Intersight Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This introductory-level course is great for experienced technical professionals working in a wide range of industries, such as software development, data science, marketing and advertising, finance, healthcare, and more, who are looking to use the latest AI and machine learning techniques in their day to day. The hands-on labs in this course use Python, so you should have some familiarity with Python scripting basics. Overview Working in an interactive learning environment, led by our engaging OpenAI expert you'll: Understand the capabilities and products offered by OpenAI and how to access them through the OpenAI API. set up an OpenAI environment on Azure, including creating an Azure virtual machine and configuring the environment to connect to Azure resources. Gain hands-on experience building a GPT-3 based chatbot on Azure and implement advanced natural language processing capabilities. Use the OpenAI API to access GPT-3 and generate high-quality text Learn how to use Whisper to improve the quality of text generation. Understand the capabilities of DALL-E and use it to generate images for unique and engaging visuals. Geared for technical professionals, Quick Start to Azure AI Basics for Technical Users is a fun, fast paced course designed to quickly get you up to speed with OpenAI?s powerful tools and functionality, and to provide hands-on experience in setting up an OpenAI environment on Azure. Guided by our AI expert, you?ll explore the capabilities of OpenAI's GPT-3, Whisper and DALL-E, and build a chatbot on Azure. It will provide you with the knowledge and resources to continue your journey in AI and machine learning and have a good understanding of the potential of OpenAI and Azure for your projects. First, you?ll dive into the world of OpenAI, learning about its products and the capabilities they offer. You'll also discover how Azure's offerings for AI and machine learning can complement OpenAI's tools and resources, providing you with a powerful combination for your projects. And don't worry if you're new to Azure, we'll walk you through the process of setting up an account and creating a resource group. As you progress through the course, you'll get the chance to work with OpenAI's GPT-3, one of the most advanced large language models available today. You'll learn how to use the OpenAI API to access GPT-3 and discover how to use it to generate high-quality text quickly and easily. And that's not all, you'll also learn how to build a GPT-3 based chatbot on Azure, giving you the opportunity to implement advanced natural language processing capabilities in your chatbot projects. The course will also cover OpenAI Whisper, an OpenAI tool that can improve the quality of text generation, allowing you to create more coherent and natural language content. And you will learn about OpenAI DALL-E, an OpenAI tool that can generate images, giving you the ability to create unique and engaging visuals to enhance your content and projects. Introduction to OpenAI and Azure Explore OpenAI and its products, as well as Azure's offerings for AI and Machine Learning, allowing you to understand the tools and resources available to you for your AI projects. Explore OpenAI and its products Explore Azure and its offerings for AI and Machine Learning Get Hands-On: Setting up an OpenAI environment on Azure Walk through the process of setting up an OpenAI environment on Azure, giving you the hands-on experience needed to start building your own projects using OpenAI and Azure. Create an Azure virtual machine and installing the OpenAI SDK Configure the OpenAI environment and connecting to Azure resources Explore OpenAI GPT-3 Learn about GPT-3, one of OpenAI's most powerful language models, and how to use it to generate high quality text, giving you the ability to create natural language content quickly and easily. Review GPT-3 and its capabilities Use the OpenAI API to access GPT-3 Get Hands-on: Building a GPT-3 based chatbot on Azure Learn how to build a GPT-3 based chatbot on Azure, giving you the opportunity to learn how to implement advanced natural language processing capabilities in your chatbot projects. Setup an Azure Function and creating a chatbot Integrate GPT-3 with the chatbot OpenAI Whisper Explore Whisper, an OpenAI tool that can improve the quality of text generation, allowing you to create more coherent and natural language content. Explore Whisper and its capabilities Use Whisper to improve the quality of text generation OpenAI DALL-E Explore DALL-E, an OpenAI tool that can generate images, giving you the ability to create unique and engaging visuals to enhance your content and projects. Explore DALL-E and its capabilities Use the OpenAI API to access DALL-E What?s Next: Keep Going! Other ways OpenAI can impact your day to day Explore great places to check for expanded tools and add-ons for Azure OpenAI Where to go for help and support Quick Look at Generative AI and its Business Implications Understanding Generative AI Generative AI in Business Ethical considerations of Generative AI

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Install and configure ESXi hosts Deploy and configure vCenter Use the vSphere Client to create the vCenter inventory and assign roles to vCenter users Configure vCenter High Availability Create and configure virtual networks using vSphere standard switches and distributed switches Create and configure datastores using storage technologies supported by vSphere Use the vSphere Client to create virtual machines, templates, clones, and snapshots Configure and manage a VMware Tools Repository Create content libraries for managing templates and deploying virtual machines Manage virtual machine resource use Migrate virtual machines with vSphere vMotion and vSphere Storage vMotion Create and configure a vSphere cluster that is enabled with vSphere High Availability and vSphere Distributed Resource Scheduler Manage the life cycle of vSphere to keep vCenter, ESXi hosts, and virtual machines up to date Configure and manage vSphere networking and storage for a large and sophisticated enterprise Use host profiles to manage VMware ESXi host compliance Monitor the vCenter, ESXi, and VMs performance in the vSphere client This five-day, extended hour course takes you from introductory to advanced VMware vSphere© 8 management skills. Building on the installation and configuration content from our best-selling course, you will also develop advanced skills needed to manage and maintain a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you will install, configure, and manage vSphere 7. You will explore the features that build a foundation for a truly scalable infrastructure and discuss when and where these features have the greatest effect. This course prepares you to administer a vSphere infrastructure for an organization of any size using vSphere 8, which includes VMware ESXi? 8 and VMware vCenter Server© 8. Course Introduction Introductions and course logistics Course objectives vSphere and Virtualization Overview Explain basic virtualization concepts Describe how vSphere fits in the software-defined data center and the cloud infrastructure Recognize the user interfaces for accessing vSphere Explain how vSphere interacts with CPUs, memory, networks, storage, and GPUs Install an ESXi host vCenter Management Recognize ESXi hosts communication with vCenter Deploy vCenter Server Appliance Configure vCenter settings Use the vSphere Client to add and manage license keys Create and organize vCenter inventory objects Recognize the rules for applying vCenter permissions View vSphere tasks and events Create a vCenter backup schedule Recognize the importance of vCenter High Availability Explain how vCenter High Availability works Deploying Virtual Machines Create and provision VMs Explain the importance of VMware Tools Identify the files that make up a VM Recognize the components of a VM Navigate the vSphere Client and examine VM settings and options Modify VMs by dynamically increasing resources Create VM templates and deploy VMs from them Clone VMs Create customization specifications for guest operating systems Create local, published, and subscribed content libraries Deploy VMs from content libraries Manage multiple versions of VM templates in content libraries Configure and Manage vSphere Networking Configure and view standard switch configurations Configure and view distributed switch configurations Recognize the difference between standard switches and distributed switches Explain how to set networking policies on standard and distributed switches Configure and Manage vSphere Storage Recognize vSphere storage technologies Identify types of vSphere datastores Describe Fibre Channel components and addressing Describe iSCSI components and addressing Configure iSCSI storage on ESXi Create and manage VMFS datastores Configure and manage NFS datastores Discuss vSphere support for NVMe and iSER technologies Managing Virtual Machines Recognize the types of VM migrations that you can perform within a vCenter instance and across vCenter instances Migrate VMs using vSphere vMotion Describe the role of Enhanced vMotion Compatibility in migrations Migrate VMs using vSphere Storage vMotion Take a snapshot of a VM Manage, consolidate, and delete snapshots Describe CPU and memory concepts in relation to a virtualized environment Describe how VMs compete for resources Define CPU and memory shares, reservations, and limits Recognize the role of a VMware Tools Repository Configure a VMware Tools Repository Recognize the backup and restore solution for VMs vSphere Monitoring Monitor the key factors that can affect a virtual machine's performance Describe the factors that influence vCenter performance Use vCenter tools to monitor resource use Create custom alarms in vCenter Describe the benefits and capabilities of VMware Skyline Recognize uses for Skyline Advisor Pro Deploying and Configuring vSphere Cluster Use Cluster Quickstart to enable vSphere cluster services and configure the cluster View information about a vSphere cluster Explain how vSphere DRS determines VM placement on hosts in the cluster Recognize use cases for vSphere DRS settings Monitor a vSphere DRS cluster Describe how vSphere HA responds to different types of failures Identify options for configuring network redundancy in a vSphere HA cluster Recognize the use cases for various vSphere HA settings Configure a cluster enabled for vSphere DRS and vSphere HA Recognize when to use vSphere Fault Tolerance Describe the function of the vCLS Recognize operations that might disrupt the healthy functioning of vCLS VMs ESXi Operations Use host profiles to manage ESXi configuration compliance Recognize the benefits of using configuration profiles Managing the vSphere Lifecycle Generate vCenter interoperability reports Recognize features of vSphere Lifecycle Manager Describe ESXi images and image depots Enable vSphere Lifecycle Manager in a vSphere cluster Validate ESXi host compliance against a cluster image and remediate ESXi hosts using vSphere Lifecycle Manager Describe vSphere Lifecycle Manager automatic recommendations Use vSphere Lifecycle Manager to upgrade VMware Tools and VM hardware Network Operations Configure and manage vSphere distributed switches Describe how VMware vSphere Network I/O Control enhances performance Define vSphere Distributed Services Engine Describe the use cases and benefits of vSphere Distributed Services Engine Storage Operations Describe the architecture and requirements of vSAN configuration Describe storage policy-based management Recognize components in the vSphere Virtual Volumes architecture Configure Storage I/O Control

Introduction to Diabetes (2-Day Course) - Norfolk ICB OnlyThis course is for those from the Norfolk ICB only using the unique booking code. Applicants not using this code nor Identifying themselves as Norfolk ICB employees will not be able to attend.Course Description:These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered.Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance.These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes. 2 Day Introduction to diabetes management in primary care (This is intended to provide an overview the programme may change slightly) DAY ONE 09.15 Coffee and registration 09.30 Introduction and course objectives 09.45 Setting the scene - screening, diagnosis, prediabetes, patho-physiology and symptoms, remission in Type 2 diabetes 10.45 Coffee 11.00 Type 1 Vs Type 2 Diabetes 11.20 Metabolic Syndrome and Diagnostic Criteria 11.45 Diabetes Prevention Programme 12.15 Managing Diabetes in Primary Care and Supporting Lifestyle 12.30 Lunch 13.30 Pharmacological Management of Type 2 Diabetes 14.30 Methods for Monitoring Glucose 14.45 Diabetic Emergencies (hypos, HHS and DKA) 15.15 Sick Day Rules 15.30 Action plan, evaluation, and resources 15.45 Close DAY TWO 09.15 Coffee and registration 09.30 Review progress since Day 1 09.45 Macrovascular Complications 10.15 Modifiable Risk Factors leading to CVD 11.00 Coffee 11.20 Cholesterol & Hypertension Management 12.00 Microvascular Complications 12.30 Lunch 13.30 Diabetes and Emotional Wellbeing 14.30 Case Studies 15.30 Q&A, Evaluations 15.45 CloseKey Learning Outcomes for Both Days:Upon completing this course, participants will be able to:1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes.2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes.3. Describe approaches that support achieving remission in Type 2 diabetes.4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness.5. Discuss the modes of action of commonly used non-insulin medications.6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them.7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia.8. Discuss DVLA guidance concerning driving and diabetes.9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods.10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services.11. Describe the process of routine foot review and factors influencing diabetic foot risk status.12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring.13. Explain the key components and processes of an annual diabetes review and a self-management plan.Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Understand the Mental Toughness model and look at how to improve your mental toughness with the 4c’s. Course overview Duration: 1 day (6.5 hours) Mental toughness is the ability to resist, manage and overcome doubts, worries, concerns and circumstances that prevent you from succeeding, or excelling at a task or towards an objective or a performance outcome that you set out to achieve. Our one day programme can help you to achieve this by using tools and techniques to help you perform under pressure and ensure your wellbeing. Objectives  By the end of the course you will to: Identify the causes of stress and how to prevent them Assess your mental toughness using the MTQ48 measure Use tools and techniques to develop your mental toughness Content Understanding Stress, Pressure and Challenge The causes of stress How stress can manifest itself Threat response The Stress performance curve Stress, challenge and pressure Positive stress Mental Toughness, Stress Management and Resilience Defining stress management, resilience and mental toughness How they differ and how they affect each other Mental Toughness Understanding mental toughness The importance of mental toughness The benefits of developing your mental toughness The 4 Cs of Mental Toughness How we approach Challenge Control our emotions Develop Confidence Create Commitment MTQ48 Profile Understanding your MTQ48 profile Looking at your mental toughness Areas for development Developing Mental Toughness Managing physical energy to deal with stress Developing healthy habits for managing stress Multitasking and the ability to focus Identifying unhelpful thought patterns Positive and pragmatic thinking approaches Managing your approach to change and challenge Ways of developing mental toughness

Gain practical skills in influencing and decision-making, perfect for anyone working in team-based or project-focused environments, with interactive, hands-on learning. Course overview Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to use influencing and decision making techniques. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and decision making models and techniques. The course is aimed at anyone who interacts with others on a regular basis, especially those in project management disciplines, multi disciplinary, matrix type organisations where healthy debate and challenge are key to achieving optimum resolutions. Objectives By the end of the course you will be able to: Utilise a variety of new techniques to enhance your influencing skills Recognise the impact of non-verbal communication and use it to enhance influencing behaviours Use language skills necessary to get your message across in an influential way Apply different techniques for dealing with aggression Understand VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use Perception, Bias, Decision Making and Judgement Understand personal preferences and approaches to Decision Making Speed read others approach to decision making Apply Mindsets, Skillsets and Toolsets for decision making Content What is influencing? Sources of power Influencing skills Choosing the right approach Developing Skills Communication skills – the language of influence Different influencing techniques and when to use them Having the confidence to challenge Dealing with confrontation and challenges in a confident manner The Decision Lifecycle – Personal Preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to Decision Making Understand the impact of Perception, Bias and judgement in decision making Speed reading others approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making - VUCA The Cynefin Framework – decision making in complex situations Understanding which business context, you operate in – simple, complicated, complex or chaotic Understanding how to decide in complexity Practical Practical exercises Case studies Personal action planning