Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan
ð§ Unlock the Power of Safety: Hand & Power Tool Safety Training Course! ð¨ Are you ready to revolutionize the way you handle hand and power tools? Welcome to the ultimate safety training experience designed to empower you with the knowledge and skills needed to work confidently and safely with a wide range of tools. Whether you're a seasoned professional or just starting your journey in the workshop, our comprehensive course is your key to unlocking a world of safety and efficiency. ï¸ Why Hand & Power Tool Safety Matters In the fast-paced world of construction, manufacturing, and DIY projects, hand and power tools are indispensable assets. However, without proper safety training, these tools can pose significant risks to users, leading to accidents, injuries, and even fatalities. By investing in hand and power tool safety training, you're not just protecting yourself - you're safeguarding your colleagues, your projects, and your future. ð ï¸ Benefits of Taking Our Course â Enhanced Safety: Learn essential safety practices and protocols to prevent accidents and injuries while using hand and power tools. â Increased Efficiency: Master efficient techniques for using tools safely and effectively, boosting productivity and minimizing downtime. â Confidence Building: Gain the confidence to tackle any task with the assurance that you have the skills and knowledge to handle tools safely. â Industry Recognition: Earn a certification that demonstrates your commitment to safety and professionalism, enhancing your credibility in the workplace. â Peace of Mind: Enjoy peace of mind knowing that you have the skills and know-how to protect yourself and others from potential hazards. ð Who is this for? ð·âï¸ Construction Workers: Whether you're working on a skyscraper or a residential home, safety should always be your top priority. Our course equips construction workers with the essential skills to navigate the hazards of the job site safely. ð ï¸ Maintenance Technicians: From repairing machinery to performing routine maintenance tasks, maintenance technicians rely on hand and power tools every day. Our course ensures they have the knowledge and skills to do their job safely. ð¨âð§ DIY Enthusiasts: Even DIY projects around the house can pose risks if proper safety precautions aren't followed. Our course is perfect for DIY enthusiasts looking to protect themselves and their loved ones while tackling home improvement projects. ð Career Path ð© Construction Industry: In the construction industry, safety is paramount. By completing our Hand & Power Tool Safety Training Course, you'll position yourself as a safety-conscious professional, opening doors to new opportunities and advancement. ð§ Manufacturing Sector: Manufacturing facilities rely on skilled workers who prioritize safety. With our certification in hand, you'll stand out as a safety-conscious candidate in the competitive manufacturing sector. ð ï¸ Maintenance and Repair: From automotive repair shops to industrial maintenance departments, safety is a top priority. Our course equips maintenance technicians with the safety skills needed to excel in their field and advance their careers. ð FAQs â Q: Is this course suitable for beginners? A: Absolutely! Our course is designed to cater to individuals of all skill levels, from beginners to seasoned professionals. We start with the basics and gradually progress to more advanced topics, ensuring that everyone can benefit from the training. â Q: How long does the course take to complete? A: The duration of the course may vary depending on your pace and schedule. On average, most students complete the course within a few weeks, but you're free to progress at your own pace and revisit modules as needed. â Q: Is the certification recognized in the industry? A: Yes, our certification is widely recognized in the industry and demonstrates your commitment to safety and professionalism. Many employers value candidates who have completed accredited safety training courses like ours. â Q: Are there any prerequisites for enrolling in the course? A: There are no specific prerequisites for enrolling in the course. However, a basic understanding of hand and power tools and a willingness to prioritize safety are beneficial. â Q: How can I access the course materials? A: Once you enroll in the course, you'll gain access to our online learning platform, where you'll find all the course materials, including videos, tutorials, quizzes, and downloadable resources. You can access the platform anytime, anywhere, using a computer or mobile device with internet access. ð Don't Leave Safety to Chance - Enroll Today! Don't take chances with your safety or the safety of those around you. Invest in your future by enrolling in our Hand & Power Tool Safety Training Course today and unlock a world of safety, efficiency, and professionalism. Your tools are your allies - let us help you harness their power safely! ðð§â¨ Course Curriculum Module 1 Introduction to Hand and Power Tool Safety Introduction to Hand and Power Tool Safety 00:00 Module 2 Hand Tool Safety Hand Tool Safety 00:00 Module 3 Power Tool Safety Power Tool Safety 00:00 Module 4 Pneumatic Tool Safety Pneumatic Tool Safety 00:00 Module 5 Electrical Tool Safety Electrical Tool Safety 00:00 Module 6 Personal Protective Equipment (PPE) Personal Protective Equipment (PPE) 00:00
Unleash Financial Mastery with 'Financial Management with Xero' Course! ð°ð Are you ready to take control of your finances and elevate your financial management skills to new heights? Look no further than our comprehensive 'Financial Management with Xero' course! ð Why Choose 'Financial Management with Xero'? ð Unlock the Power of Xero: Dive into the world of Xero, the leading cloud-based accounting software trusted by millions worldwide. Learn how to harness its robust features and functionalities to streamline your financial processes with ease. ð Gain Financial Clarity: Master the art of financial management, from budgeting and forecasting to cash flow management and financial analysis. Acquire the skills needed to make informed financial decisions that drive growth and success. ð¼ Enhance Career Opportunities: Stand out in today's competitive job market with in-demand financial management skills. Whether you're an aspiring accountant, small business owner, or finance professional, this course equips you with the expertise employers crave. ð§ Practical Hands-On Learning: Dive into real-world case studies, practical exercises, and interactive simulations to reinforce theoretical concepts and apply them to real-life scenarios. Gain practical experience that sets you apart from the competition. ð¨âð« Expert-Led Instruction: Learn from industry experts and seasoned financial professionals who bring years of experience and insights to the table. Benefit from their expertise as they guide you through every step of your financial management journey. Who is this for? ð©âð¼ Business Owners: Whether you're running a small startup or managing a growing enterprise, mastering financial management with Xero is essential for driving profitability and sustainable growth. ð Students: Aspiring accountants, finance majors, and business students looking to enhance their financial acumen and gain a competitive edge in their future careers will find immense value in this course. ð¼ Finance Professionals: From financial analysts and controllers to CFOs and accounting professionals, anyone looking to advance their career and excel in the field of finance will benefit from mastering Xero and financial management principles. Career Path ð Accountant: Unlock exciting opportunities as a certified accountant equipped with Xero expertise, offering financial management services to businesses of all sizes. ð¼ Financial Analyst: Dive into the world of financial analysis and reporting, leveraging your Xero skills to provide valuable insights and recommendations that drive business growth. ð Finance Manager: Lead financial strategy and decision-making processes as a finance manager, utilizing your Xero proficiency to optimize financial performance and drive profitability. ð Small Business Owner: Take your business to new heights with a solid understanding of financial management and Xero, empowering you to make informed decisions that fuel success and growth. FAQ Q: Is prior experience required to enroll in this course? A: No prior experience is necessary. This course is designed to accommodate learners of all levels, from beginners to advanced users. Q: How long does it take to complete the course? A: The duration of the course varies depending on individual learning pace and commitment level. However, most learners typically complete the course within [insert estimated duration]. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of the course requirements, you will receive a certificate of completion, showcasing your mastery of financial management with Xero. Q: Is this course accredited? A: While this course may not be accredited by a specific governing body, it provides valuable skills and knowledge that are highly sought after in the finance industry. Q: Can I access the course materials on any device? A: Yes, the course materials are accessible on any device with an internet connection, allowing you to learn anytime, anywhere. Q: Is there ongoing support available during the course? A: Yes, our dedicated support team is available to assist you throughout your learning journey, addressing any questions or concerns you may have along the way. Q: Will I have access to updated course materials? A: Yes, as part of your enrollment, you will have access to updated course materials to ensure you stay informed of the latest industry trends and developments. Enroll Now and Empower Your Financial Future! Don't miss out on this incredible opportunity to master financial management with Xero and take your career to new heights. Enroll now in our 'Financial Management with Xero' course and unlock the door to financial success and prosperity! ðð¼ð Course Curriculum Module 1 Introduction to Financial Management and Xero Introduction to Financial Management and Xero 00:00 Module 2 Financial Data Entry and Recording with Xero Financial Data Entry and Recording with Xero 00:00 Module 3 Streamlining Financial Workflows and Efficiency with Xero Streamlining Financial Workflows and Efficiency with Xero 00:00 Module 4 Advanced Financial Management and Compliance in Xero Advanced Financial Management and Compliance in Xero 00:00 Module 5 Integration Strategies and Continuous Improvement with Xero Integration Strategies and Continuous Improvement with Xero 00:00 Module 6 Cash Flow Management and Financial Planning with Xero Cash Flow Management and Financial Planning with Xero 00:00
ð Unlock the Power of Data with Our Machine Learning Course! ð¤ Are you ready to dive into the revolutionary world of Machine Learning? Welcome to our comprehensive course designed to equip you with the skills and knowledge needed to harness the potential of data-driven decision-making. ð Machine Learning has rapidly emerged as one of the most transformative technologies of the 21st century. From powering intelligent virtual assistants to revolutionizing healthcare diagnostics, its applications are boundless. With our expertly crafted course, you'll embark on a journey that will demystify the complexities of Machine Learning and empower you to leverage its capabilities for diverse purposes. ð¡ Why Machine Learning? In today's data-driven world, organizations across industries are seeking professionals who can extract actionable insights from vast amounts of data. Machine Learning offers the tools and techniques necessary to analyze complex datasets, identify patterns, and make predictions with unprecedented accuracy. By mastering Machine Learning, you'll gain a competitive edge in the job market and position yourself as a valuable asset to any organization. ð What You'll Learn: Our Machine Learning course covers a wide array of topics, including: Fundamentals of Machine Learning algorithms Supervised, unsupervised, and reinforcement learning techniques Data preprocessing and feature engineering Model evaluation and validation Deep learning and neural networks Practical applications and case studies With hands-on projects and real-world examples, you'll not only understand the theory behind Machine Learning but also gain practical experience in implementing algorithms and solving complex problems. Whether you're a beginner or an experienced data professional, our course is tailored to accommodate learners of all levels. ð Who is this for? Our Machine Learning course is ideal for: Aspiring data scientists and analysts Software engineers looking to transition into Machine Learning roles Business professionals seeking to leverage data for strategic decision-making Students and academics interested in exploring the forefront of technology No matter your background or experience level, our course provides a solid foundation in Machine Learning principles and techniques, setting you on the path to success in this rapidly evolving field. ð Career Path: By mastering Machine Learning, you'll open doors to a myriad of exciting career opportunities, including: Data Scientist Machine Learning Engineer AI Researcher Business Intelligence Analyst Data Engineer With the demand for Machine Learning professionals on the rise, employers are actively seeking individuals with the skills and expertise to drive innovation and deliver impactful solutions. Whether you're looking to advance your current career or embark on a new professional journey, our course will equip you with the tools and knowledge needed to thrive in today's competitive job market. ð¼ FAQ: Q: Is prior programming experience required to enroll in the course? A: While prior programming experience can be beneficial, our course is designed to accommodate learners of all backgrounds. We provide comprehensive tutorials and resources to help you grasp the fundamentals of programming and get started with Machine Learning. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace and level of commitment. On average, most learners complete the course within 3 to 6 months. However, you have the flexibility to study at your own pace and revisit materials as needed. Q: Are there any prerequisites for enrolling in the course? A: While there are no strict prerequisites, familiarity with basic mathematics, statistics, and programming concepts can be advantageous. We provide supplementary materials and support to help you build the necessary foundation for success in the course. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successfully completing the course requirements, you'll receive a certificate of completion that validates your proficiency in Machine Learning concepts and techniques. This certificate can enhance your credentials and demonstrate your expertise to potential employers. Q: How does the course structure accommodate working professionals? A: Our course offers flexible scheduling options, allowing you to balance your studies with your professional and personal commitments. With on-demand access to course materials and resources, you can learn at your own convenience and progress at a pace that suits your lifestyle. Don't miss out on the opportunity to unlock your full potential with our Machine Learning course! Enroll today and embark on a transformative journey that will shape the future of your career. ð⨠Course Curriculum Module 1_ Introduction to Machine Learning Introduction to Machine Learning 00:00 Module 2_ Linear Regression Linear Regression 00:00 Module 3_ Logistic Regression Logistic Regression 00:00 Module 4_ Decision Trees and Random Forests Decision Trees and Random Forests 00:00 Module 5_ Support Vector Machines (SVMs) Support Vector Machines (SVMs) 00:00 Module 6_ k-Nearest Neighbors (k-NN) k-Nearest Neighbors (k-NN) 00:00 Module 7_ Naive Bayes Naive Bayes 00:00 Module 8_ Clustering Clustering 00:00 Module 9_ Dimensionality Reduction Dimensionality Reduction 00:00 Module 10_ Neural Networks Neural Networks 00:00
Step into effective leadership with the Team Leader Online Training course. Uncover the core principles of team dynamics, management, and leadership. From building high-performance teams to managing conflicts and virtual teams, this comprehensive course equips aspiring and existing team leaders with the skills to lead with confidence. Learning Outcomes: Define the essence of a team and its pivotal role in achieving organizational objectives. Grasp the nuances between management and leadership and their implications in team dynamics. Master the art of constructing high-performing teams, fostering collaboration and productivity. Harness motivational strategies to inspire team members and enhance overall engagement. Develop talent management skills, ensuring optimal team composition and skill alignment. Cultivate stress management and mental health awareness for a resilient and thriving team. Implement succession planning to ensure seamless leadership continuity. Enhance communication, negotiation, and conflict resolution skills for effective team leadership. Why buy this Team Leader Online Training Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Team Leader Online Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Team Leader Online Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring Team Leaders and Supervisors. Current Team Leaders Seeking Skill Augmentation. Professionals Transitioning into Leadership Roles. Individuals Keen on Developing Proficiency in Team Management. Prerequisites This Team Leader Online Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Leader/Supervisor - $50,000 to $80,000/year. Operations Manager - $60,000 to $100,000/year. Project Manager - $70,000 to $120,000/year. Leadership Development Coach - $60,000 to $100,000/year. Human Resources Manager - $70,000 to $110,000/year. Course Curriculum Module 01: Defining Team Defining Team 00:28:00 Module 02: Understanding Management and Leadership Understanding Management and Leadership 00:39:00 Module 03: Building High Performing Teams Building High Performing Teams 00:28:00 Module 04: Motivating Team Members Motivating Team Members 00:37:00 Module 05: Talent Management Talent Management 00:39:00 Module 06: Stress Management and Mental Health Stress Management and Mental Health 00:23:00 Module 07: Succession Planning Succession Planning 00:31:00 Module 08: Communication Skills Communication Skills 00:42:00 Module 09: Negotiation Techniques Negotiation Techniques 00:19:00 Module 10: Managing Change Managing Change 00:21:00 Module 11: Managing Time Managing Time 00:28:00 Module 12: Managing Conflict Managing Conflict 00:31:00 Module 13: Risk Management Process Risk Management Process 00:14:00 Module 14: Managing Virtual Teams Managing Virtual Teams 00:17:00 Assignment Assignment - Team Leader Online Training Course FREE 00:00:00
Dive into the intricate world of Phlebotomy, a realm where science meets human care. Unfurl the tapestry of this vital medical procedure, from understanding the essence of our life force-blood to the complexities of extracting it safely. The course commences with a robust introduction, setting a solid foundation and gradually unravelling the mysteries of blood circulation, its diverse functions and rich composition. Harness the power of knowledge as you acquaint yourself with an arsenal of phlebotomy tools. Master the art of routine venipuncture and learn to navigate the occasional challenges that may arise. But that's just the tip of the iceberg-your journey with dermal punctures beckons, alongside specialised blood collection techniques that cater to unique requirements. And in an era where safety stands paramount, the curriculum culminates by arming you with the best practices in infection control and comprehensive risk management strategies. But why stop at understanding? With an emphasis on quality assessment and management, our curriculum ensures you're not just learning the ropes but are well-prepared to weave excellence into your future endeavours. With each exploration, you're one step closer to making a palpable difference in healthcare, underlining phlebotomists' invaluable role in patient care and diagnostics. Learning Outcomes: Gain a foundational understanding of phlebotomy and its importance in healthcare. Learn about blood circulation, its functions, and the composition of blood components. Acquire proficiency in handling phlebotomy equipment and performing routine venipuncture. Understand potential complications and pre-examination variables associated with venipuncture. Develop skills in dermal puncture techniques and its application. Explore quality assessment and management techniques in the context of phlebotomy. Learn about special blood collection procedures for specific medical requirements. Master infection control measures and risk management in phlebotomy practice. Why buy this Phlebotomy? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Phlebotomy you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Phlebotomy course is ideal for Aspiring phlebotomists seeking to build a strong foundation in blood collection techniques. Healthcare professionals, such as nurses and medical assistants, wanting to enhance their skills. Medical laboratory assistants and technicians looking to expand their knowledge in phlebotomy. Students pursuing careers in the medical field who want to learn a critical skill. Prerequisites This Phlebotomy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Phlebotomist - Average Salary: £20,000 - £25,000 per year. Medical Laboratory Assistant - Average Salary: £18,000 - £22,000 per year. Medical Assistant - Average Salary: £18,000 - £24,000 per year. Healthcare Assistant - Average Salary: £16,000 - £22,000 per year. Medical Technologist - Average Salary: £25,000 - £35,000 per year. Course Curriculum Phlebotomy Module 01: Introduction to Phlebotomy 00:18:00 Module 02: Blood Circulation, Function, and Composition 00:28:00 Module 03: Phlebotomy Equipment 00:17:00 Module 04: Routine Venipuncture 00:25:00 Module 05: Venipuncture Complications and Pre-Examination Variables 00:27:00 Module 06: Dermal Puncture 00:15:00 Module 07: Quality Assessment and Management in Phlebotomy 00:20:00 Module 08: Special Blood Collection Procedure 00:16:00 Module 09: Infection Control and Risk Management 00:20:00 Mock Exam Mock Exam - Phlebotomy 00:20:00 Final Exam Final Exam - Phlebotomy 00:20:00
Overview In the dynamic world of business, a proficient Admin Support Assistant can serve as the backbone of operational efficiency. Our course, 'Admin Support Assistant', is crafted with utmost care to polish your skills, turning you into a sought-after administrative virtuoso. Embark on a journey through eleven comprehensive modules, each one unravelling the intricacies of roles such as a Personal Assistant and the nuances of pivotal skills like Time Management and Business Writing. By the culmination of this course, not only will you be adept in the art of effective communication through body language, but also harness the power of tools like Excel and PowerPoint to enhance your productivity. Choosing our course is your ticket to unlocking a world of opportunities. As the world transitions to a digital age, the demand for skilful Administrative Support Assistants who can navigate both conventional and contemporary tasks is on the rise. From understanding Telephone Etiquette to getting familiar with Excel and PowerPoint basics, every module is your stepping stone to administrative mastery. Learning Outcomes Comprehend the essential roles and responsibilities associated with administrative support and personal assisting. Acquire proficiency in streamlined Administrative Management techniques. Establish robust organisational methodologies for efficient task management. Enhance professional communication through impeccable Telephone Etiquette. Elevate written correspondence through advanced Business Writing strategies. Prioritise and allocate tasks effectively with honed Time Management abilities. Enhance interpersonal connections and understandings by interpreting body language cues and applying effective communication strategies. Why buy this Admin Support Assistant course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Admin Support Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Admin Support Assistant course for? Novices keen on forging a path in the domain of administrative functions. Existing administrative personnel with aspirations to broaden their expertise. Business owners desiring a deeper grasp on administrative procedures for optimised operations. Individuals on the job hunt, seeking an advantage in the corporate arena. Sector-shifters focusing on transitioning into administrative and support roles. Prerequisites This Admin Support Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Operations Coordinator: £24,000 - £36,000 Per Annum Receptionist (proficient in Telephone Etiquette): £18,000 - £26,000 Per Annum Business Communications Specialist: £30,000 - £45,000 Per Annum Workshop Facilitator (focusing on Body Language and Effective Communication): £27,000 - £39,000 Per Annum Meeting & Events Planner: £22,000 - £35,000 Per Annum Course Curriculum Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 01:00:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00 Mock Exam Mock Exam - Admin Support Assistant 00:20:00 Final Exam Final Exam - Admin Support Assistant 00:20:00