11856 Guide courses

Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you! Learning Objectives Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you have the correct knowledge for the start of any project. We will help you understand the basic project management terminology and how to set the project up for success. Know the meaning of words in project management like life cycle, milestone, project charter, SOW and scope. Human capital will be an important component for the project success and this course will help you with guidelines to choose the core project team and set the rules and guidelines for the team. Learning Objectives Summarize decisions to be made in the project definition phase, Identify stakeholders, Explain how to choose the core project team, Apply six criteria for defining effective project goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Security Guard Training - CPD Accredited Career Bundle Step into the world of private security with confidence through our Security Guard Training - CPD Accredited Career Bundle. This course has been designed for individuals looking to build a solid foundation in security services, offering essential knowledge on everything from legal responsibilities to incident management. Whether you're completely new or looking to refresh your understanding, this bundle is packed with engaging content that simplifies complex subjects and helps you feel prepared for every situation a modern security guard may face. Built with flexibility in mind, this online course allows you to study at your own pace from anywhere, anytime—no need to step foot in a classroom. You’ll gain vital theoretical understanding tailored to today’s security environments, with modules that cover conflict resolution, patrol techniques, emergency procedures, and more. If you're aiming for a professional edge in the private security sector, this course is your reliable starting point. Key Features of this Bundle CPD Accredited Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This Security Guard course ensures that all information provided is current and up-to-date, recognising the evolving nature of security in modern times compared to the past. The scope of security guards has expanded, and the standards have been elevated, necessitating the need for security guards to stay abreast of the latest policies and practices. In addition, the Security Guard course covers the expectations and guidelines set by specific organisations and companies, enabling learners to align with and adhere to these trending policies. Security Guard Training Bundle Course 01: Security Guard Course 02: Working Within the Private Security Industry Course 03: Fire Marshal Level 3 Course 04: Emergency First Aid At Work Course 05: Health and Safety Course 06: Security Management Diploma Accreditation These bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Security Guard Training course is for anyone looking to kickstart a career in this field, including the following professions: Security Guard Security Officer Door Supervisor Security Manager Risk Manager Requirements No prior degree or experience is required to enrol in this course. Career path This Security Guard Course will help you to explore avariety of career paths in the related industry, including: Security Guard Security Manager Close Protection Officer Event Security Officer Retail Security Officer Mobile Patrol Officer Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The QA Level 2 Award in Fire Safety (RQF) qualification is ideal for businesses that have assigned personnel with specific fire safety responsibilities such as fire wardens or fire marshals in the workplace.

Customise your own reusable gift bag with this festive embroidery workshop from Hoop & Fred.

Flash Sale! 8-in-1 Diploma Training | 1 Free PDF Certificate | CPD Certified | New & Updated | Expert Support

The aim of this course is to equip learners with the knowledge and skills to conduct effective marketing research, while the second aim is to develop their ability to critically evaluate research findings and make informed decisions based on them. After the successful completion of the course, you will be able to learn about the following, Marketing Research. Types of Marketing Research. Marketing Research Methods. Importance of Market Research. The Key Aspects of Market Research. Marketing Research Process. Marketing Research Principles & Ethics. Marketing Research Examples. This course aims to provide learners with a comprehensive understanding of marketing research, including the different types and methods, the importance of market research, the key aspects involved in the research process, and the principles and ethics that should be followed. It also aims to provide practical examples that showcase the use of marketing research in real-world situations. This course aims to provide learners with a comprehensive understanding of marketing research, including the different types and methods, the importance of market research, the key aspects involved in the research process, and the principles and ethics that should be followed. It also aims to provide practical examples that showcase the use of marketing research in real-world situations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Marketing Research Process Self-paced pre-recorded learning content on this topic. Understanding Marketing Research Process Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Market Research Analyst Marketing Research Coordinator Research Manager Consumer Insights Analyst Marketing Data Analyst Market Intelligence Manager Customer Insights Manager Marketing Strategist Brand Manager Product Development Manager. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: Understanding buyer behavior and effective promotional strategies. Analyzing e-consumer behavior in the digital realm. Implementing digital technologies to enhance customer experience. Harnessing algorithms and Artificial Intelligence for effective utilization. Excelling in online complaint handling and post-purchase management. Implementing integrated marketing communications and relationship marketing strategies. Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Communication Self-paced pre-recorded learning content on this topic. Managing Customer Experience Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Experience Communication Manager Customer Journey Communication Specialist Experience Design and Communications Lead Customer Relations Communications Coordinator Brand Experience Manager Customer Engagement Strategist Digital Customer Experience Manager Customer Experience Communications Analyst User Experience Communication Consultant Customer Insight and Engagement Officer   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The aim of this course is to help the learner appreciate the value of investment analysis and how important it is for people who want to reach their financial objectives. After the successful completion of the course, you will be able to learn about the following; Understand the difference between direct and indirect investments and the advantages and disadvantages of each in terms of risk and return. Learn the key measures of return and risk used in investment analysis, including expected return, standard deviation, and Sharpe ratio, and how to calculate them. Explore the determinants of the required rate of return, including risk-free rate, market risk premium, and beta, and understand how these factors affect investment decisions. Gain a solid understanding of correlation and coefficient of determination, and how they are used to measure the strength and direction of the relationship between two assets. Dive into the concept of returns, including the different types of returns such as capital gains, dividends, and interest, and how they impact investment analysis and decision-making. Discover the effect of diversification on investment risk, and how to construct a diversified portfolio that balances risk and return. Investment analysis is critical for individuals seeking to achieve their financial goals. Whether you are a seasoned investor or just starting out, understanding investment analysis principles can help you make informed decisions and achieve optimal returns on your investments. This course will provide a comprehensive introduction to investment analysis, covering everything from the basics of investment vehicles to the intricacies of portfolio construction and risk management. By the end of this course, you will have a solid foundation in the principles and practices of investment analysis, enabling you to confidently navigate the world of finance and achieve your financial objectives. Join us on this exciting journey to master the art of investment analysis and take control of your financial future! The aim of this course is to make the learner understand the importance of investment analysis which is critical for individuals seeking to achieve their financial goals. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Investment Analysis Self-paced pre-recorded learning content on this topic. Introduction to Investment Analysis Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Investment Analyst Portfolio Manager Financial Advisor Financial Planner Trader Wealth Manager Investment Banker Asset Manager Risk Manager Hedge Fund Manager Private Equity Investor Corporate Finance Manager Entrepreneur Regulator Policy Analyst Business Executive Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description A spirited yoga practise to boost your energy, uplift your soul, and leave you feeling lit up from the inside out! Move better, breath better, and feel better for LIFE! This is an invigorating and energising mixed-ability yoga class designed to challenge you physically, make you sweat, and leave you with that blissed out post-yoga feeling! Options given to suit all levels of yoga experience - both beginner's and advanced students will find something to work on, from down-dog to handstands! Get strong, retrain habits, and get moving! Every class contains structured flowing movements interwoven with guided breath work. Challenge your strength, mobility, and fitness. Classes always end with svanasana - mindfulness-based guided relaxation, meditation, and massage to leave you feeling calm, grounded, and blissful. Carry that feeling over into your life, as you enjoy more energy, feeling more centred, and finding more strength and balance both on and off the mat. - Fantastic stress relief! - Improve your posture - Great mobility, strength, and balance training - Learn to move with confidence and prowess - Boost your energy! - Increase body-awareness, coordination, and mental focus - Feel more awake, more powerful, and more alive! Taught at the Hub on the Green - a beautiful calm and clean setting in the heart of Bournville. What style of yoga is it? Not all yoga is created equal! Roo teaches a modern style of yoga that has been developed by a physiotherapist and neurologist, providing movement education for both your body and your brain. This innovative method provides a smarter, safer, and more effective approach to yoga and movement. Working from the ground up with intelligent sequencing and emotional awareness, this movement practise is designed to retrain your habits, correct postural imbalances, and teach you how to hold yourself and move through space - so that you can stand tall, move with confidence, and feel empowered for LIFE! Come and feel the difference! First time? Use code TRYFOR5 to get your first drop-in class for only £5 🙂 Discounts for yoga teachers - get in touch to find out more! Option to drop-in (£11 per class) or book a 6 week block (£54). These are 6 consecutive classes, starting from the week you book them on. When there is a break (for example, over the summer), your 6 week block will be "paused" for the duration of the break, and start again when classes resume. There will be no refunds given for any classes missed within your block. Mats and yoga blocks are provided. Spaces are limited - pre-booking is strongly advised! Any remaining spaces will be allocated to walk-ins on the day on a first-come-first-served basis. If the room is full, I'm really sorry but you will be unable to join the class. So make sure you book! :D See you on the mat! Roo x