11240 Guide courses

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. What You'll Learn STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money from Each Customer! $$$ SAVE a Fortune in Advertising Dollars! $$$ Get MORE Referrals! $$$ Solve Problems FAST! Retain Existing Customers! Learn How to Create an Outstanding Customer Service Experience Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! How to Handle Difficult Customers like a PRO! ... and MUCH More!!! Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons 1 full-length 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning the ways of minimizing loss due to average or poor customer service Understanding how to handle difficult customers Learning to create an excellent customer service experience Avoiding the mistakes and errors in customer service Gaining knowledge of handling customers for retention Who Is This Course For? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. Requirements Basic / Simple Computer Skills Basic English Career Path With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

🌟 Unlock a New Level of Productivity and Serenity with 'Mastering Order: A Guide to Streamlining Your Life' 🌟 Are you tired of feeling overwhelmed by the chaos around you? Do you dream of a more organized, efficient, and fulfilling life? Look no further! Introducing our transformative online course: 'Mastering Order.'   🔍 Module 1: Introduction Embark on a journey of self-discovery as we lay the foundation for mastering order in your life. Learn the key principles that will set the stage for a streamlined and organized existence. 🗂️ Module 2: Understanding The Clutter Effect Delve into the psychology of clutter and chaos. Uncover the hidden impact of disorganization on your mental well-being and productivity. Gain insights that will empower you to break free from the clutter cycle. 🧹 Module 3: How To Reduce The Mess Equip yourself with practical strategies to declutter your physical and mental space. From sorting and purging to creating efficient systems, discover the secrets to maintaining a tidy environment. 🚀 Module 4: End Workplace Clutter & Boost Productivity Transform your professional space into a productivity powerhouse. Learn proven techniques to eliminate workplace clutter, enhance focus, and skyrocket your efficiency. 🏢 Module 5: Guide To An Organized Workplace Master the art of organization in your workplace. From optimizing your digital workspace to creating effective filing systems, you'll become the office productivity guru. 🏡 Module 6: Organizing The Home Turn your home into a haven of order and tranquility. Explore practical methods to declutter every room, creating a harmonious living space that supports your well-being. 📆 Module 7: Is Your Life Disorganized? Take a holistic look at your life and identify areas that may be causing unnecessary stress. Gain valuable insights into the connection between organization and overall life satisfaction. 📚 Module 8: A Guide To Organizing Your Life Uncover the secrets to organizing your time, priorities, and goals. Learn effective planning techniques to bring balance and harmony to your daily routine. 👫 Module 9: Do I Need To Reorganize My Friendships? Explore the impact of relationships on your overall well-being. Discover how to evaluate and cultivate meaningful connections, ensuring your social circle aligns with your goals and values.   🎓 Why Choose 'Mastering Order'? Expert-led curriculum designed for real-world impact. Practical strategies applicable to both personal and professional spheres. Accessible from the comfort of your own home, at your own pace. Join a community of like-minded individuals on the path to a more organized life.   🌈 Transform your life, one module at a time! Enroll in 'Mastering Order' now and embrace the freedom that comes with a clutter-free, organized existence. Your journey to a streamlined life begins here. 🌟 Course Curriculum

Are you someone new to Marketing? Have you ever heard of Niche Marketing? Or are you interested in learning about it? If yes, then this beginner course is for you. Description: Marketing is a very fast-paced factor in businesses, especially in Online Marketing since there are always constant changes in trends and updates. This course will help you target a broad range of market to be able to market your products and services effectively. You will be able to know the benefits of Micro Niche and Niche Marketing. Through this course, you will know about the Micro Niche Websites and how it should be operated. You will learn how to use keywords and backlinks for Micro Niche Websites. Also, you will learn about the types of Micro Niche Software and how does internet micro niche marketing software work. Lastly, you know why it is not a good idea to target a single keyword. Who is the course for? Marketers or any business people who want to learn about Niche Market People who have an interest in marketing and niche market Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Beginner's Guide to Micro Niches would be beneficial for the following careers: Businessmen Entrepreneurs Marketers Marketing Assistants Sales Specialists. The Beginner's Guide to Micro Niches Introduction 00:30:00 What is Niche Market? 00:30:00 Benefits of Micro Niche and Niche Marketing 00:30:00 Difference Between Niche Marketing And Mass Marketing 00:30:00 Micro Niche Marketing 00:30:00 How to build Quality Micro Niche Websites to Earn More 00:30:00 Using Keywords 00:03:00 Using Backlinks 00:15:00 How can you Make Money out of Micro Niche Websites? 01:00:00 How Can you Promote Your Brand Through Micro Niche Marketing 01:00:00 Types of Micro Niche Software 00:30:00 Micro Niche Finder 00:30:00 Benefits of Using Micro Niche Finder 00:30:00 Why is it a Bad Idea to target a Single Keyword 00:30:00 Conclusion 00:15:00 Mock Test Mock Exam - The Beginner's Guide to Micro Niches 00:20:00 Final Exam Final Exam - The Beginner's Guide to Micro Niches 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Computer operation can be difficult if you have no idea how to do it. However, it only takes a complete beginner course on the computer to learn how. You need to learn the basics, operation systems and how healthy computing works which this course provides. If you think you are ready to start your journey in learning all about the computer, then you don't have to wait for. Start learning now and understand why the computer is considered as a necessity in this modern age. Who is the course for? Beginner to advanced level users can benefit from the lessons we provide People who have an interest in learning about computer and computer maintenance Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Beginners Guide to Computers is a very useful qualification to possess, and will be very helpful to have especially for these careers: Computer Maintenance Staff IT Department Manager Computer Engineer Computer Specialist Computer Technician. Computer Fundamentals Basic Terms 00:15:00 Types of Computers 00:15:00 Anatomy of a PC 00:30:00 How a PC Works 00:15:00 CPU and Memory 00:30:00 Input Devices 00:15:00 Output Devices 00:15:00 Secondary Storage Devices 00:30:00 The Basics 00:15:00 Operating Systems and Applications 00:30:00 How is Software Built 00:15:00 Types of Software 00:15:00 Legal Issues 00:15:00 Computer Essentials Introduction 00:15:00 Understanding The Components Of A PC 01:30:00 Do You Need To Upgrade Your PC? 01:00:00 Essential Softwares You Must Have On Your PC 01:00:00 Installing And Organizing Your PC 01:00:00 Troubleshooting Guidelines 01:00:00 How To Speak To A Technician 00:30:00 Summary 00:30:00 Operating Systems Introduction 00:15:00 What is an Operating System? 00:30:00 History of Operating System 00:30:00 What an Operating System Does 01:00:00 Microsoft Windows 00:15:00 MAC OS 01:00:00 UNIX 00:30:00 LINUX 00:30:00 GNU 00:30:00 Other Operating Systems999 01:00:00 Installing an Operating System 00:30:00 Defining The Processes 01:00:00 Conclusion 00:15:00 Healthy Computing Introduction 01:00:00 Body Position 01:00:00 Monitors 01:00:00 Keyboards 01:00:00 Mouse or Pointer 02:00:00 Document Holders and Desk 01:00:00 Chairs 02:00:00 Telephones 00:30:00 What Have We Learned 01:00:00 Work Process and Recognition 01:00:00 Lighting 01:00:00 Ventilation 00:30:00 Awkward Postures 02:00:00 Musculoskeletal Disorders (MSD) 02:00:00 4 Steps to Setting Up The Computer Workstation 01:00:00 Exercises and Breaks 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam-Beginners Guide to Computers 00:30:00 Final Exam Final Exam-Beginners Guide to Computers 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🌟 Unlock the Power of CPanel with 'CPanel Kickoff: A Beginner's Guide'! 🌟   Are you ready to take the driver's seat in managing your website's backend effortlessly? Dive into the world of website control and administration with our comprehensive online course: 'CPanel Kickoff: A Beginner's Guide.'   🚀 Supercharge Your Website Management Skills: Master the fundamentals of CPanel - the industry-leading web hosting control panel - in no time! Whether you're a budding entrepreneur, a small business owner, or an aspiring web developer, this course is tailored to equip you with the essential skills to navigate and leverage CPanel effectively.   🔑 What You'll Gain: Step-by-step tutorials guiding you through CPanel's interface and functionalities. Learn to manage domains, databases, emails, and files seamlessly. Understand security features and implement best practices to safeguard your website. Troubleshooting techniques to resolve common issues efficiently.   🎓 Why Choose 'CPanel Kickoff'? Beginner-friendly approach: No prior technical expertise required! Practical demonstrations and real-life examples for a hands-on learning experience. Accessible anytime, anywhere: Learn at your own pace with lifetime access to course materials. Expert guidance and support from seasoned professionals in the field.   🌐 Launch Your Website Management Journey Now! Whether you're starting your first website or aiming to enhance your technical prowess, 'CPanel Kickoff: A Beginner's Guide' is your gateway to mastering CPanel's powerful features. Join our community of learners and take control of your online presence today! Enroll now and harness the full potential of CPanel to propel your digital endeavors to new heights. Don't miss this opportunity! Enroll in 'CPanel Kickoff' and embark on your journey towards website management mastery! 👉 Enroll Now and Start Your CPanel Adventure! 👈 Course Curriculum Basic Overview 00:00 Files Section 00:00 File Section File Manager 00:00 Backup 00:00 FTP Accounts 00:00 Domain Section 00:00 Site Publisher - Domain Section 00:00 Sub Domains 00:00 E-Mail Section 00:00 E-Mail Accounts 00:00 E-Mail Section Forwarders 00:00 Spam Monitoring 00:00 Metrics Section 00:00 Security Section - Hotlink Protection 00:00 Ip Blocker - Security Section 00:00 Site Software - Software Section 00:00 Advanced Section 00:00 Preferences Section 00:00 Introduction To Fantastico 00:00 Conclusion 00:00 Advanced Overview 00:00 Create A WordPress Website 00:00 Ad Management Applications 00:00 Analytics Apps 00:00 Calendar Applications 00:00 Live Chat Websites 00:00 OS Ticket 00:00 Ecom and Shopping Carts 00:00 Project Management 00:00 Learning Management System 00:00 Create an Online Forum 00:00 Image Galleries Photoblog 00:00 Wiki - Media Wiki 00:00 Audio App Podcast Generator 00:00 Video Apps Clipbucket 00:00 Gaming Apps - Cloud Realms 00:00 Guestbook Apps - Advanced Guestbook 00:00 RSS Apps - Feed on Feeds 00:00 CRM - Citrus CRM 00:00 Conclusion 00:00

Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen attentively to fully understand the other person. Remember, there is no point in asking a question if you do not intend to listen carefully to the answer! The Communication: The Ultimate Guide to Questioning & Listening is designed to help you think about how you communicate verbally. The course includes information on the processes involved and the steps you can take to help ensure that verbal or spoken messages are received as intended. Through this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognize and respond to both positive and negative question responses. What you'll learn Answer - 'what is questioning?' Understands and can apply what questions can do Unpick why we ask questions Examine what active listening is Undertake an active listening exercise Appreciate the role of body language Recognize the main body language cues and signs as they relate to questions & answers Use, understand and appreciate 12 question types recognize, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications Appreciate and respond appropriately to possible question responses Appreciate the role of emotional intelligence Download a series of 'Top Ten Questions' Requirements Some method of jotting down thoughts, notes and quiz answers The 8th question type video (Socratic) has a supporting document Introduction to The Ultimate Guide to Questioning Course Introduction FREE 00:05:00 The Fundamentals - What & Why What is questioning? 00:02:00 What can questions do? 00:10:00 Why do we ask questions? 00:04:00 Active listening Are you listening? 00:09:00 Active Listening Exercise 00:09:00 Body language Body language 00:13:00 The 12 Different Types of Questions Introduction to the 12 question types 00:03:00 Closed questions 00:03:00 Tag or tail questions 00:02:00 Open questions 00:02:00 Imagine questions 00:02:00 Funnel questions 00:02:00 Probing questions 00:06:00 Recall & process questions 00:02:00 Socratic questions - 6 types 00:04:00 Leading Questions 00:02:00 Loaded questions 00:02:00 Rhetorical questions 00:01:00 Empathetic questions 00:03:00 How can people respond to questions? 8 possible question responses 00:06:00 Summary Summary of Ultimate Guide To Questioning 00:04:00 Course Certification

Dive into the heart of programming with our course, 'C++ Development: The Complete Coding Guide,' where coding becomes an art and a language in itself. From setting up your development environment to exploring advanced concepts like classes and file I/O, this course is your gateway to mastering the intricate world of C++. Each section unfolds a new layer, unraveling the mystery behind operators, functions, and the mighty preprocessor. It's not just about learning syntax; it's about crafting elegant and efficient code that speaks the language of innovation. Join us on this coding adventure, where your journey from a novice to a C++ maestro awaits! Learning Outcomes Master the fundamentals of C++ programming, from setup to advanced data types. Explore the intricacies of operators, string streams, and control flow statements. Develop a deep understanding of functions and their role in code efficiency. Delve into advanced concepts like classes, file I/O, and the powerful preprocessor. Hone your coding skills with practical exercises and real-world applications. Why choose this C++ Development: The Complete Coding Guide course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this C++ Development: The Complete Coding Guide course for? Aspiring programmers eager to delve into the world of C++ development. Students pursuing computer science or related disciplines. Professionals looking to enhance their coding expertise. Tech enthusiasts curious about the inner workings of C++. Anyone seeking a dynamic skill set in the competitive world of programming. Career path Junior C++ Developer: £25,000 - £35,000 Software Engineer: £30,000 - £45,000 Senior C++ Programmer: £40,000 - £60,000 System Architect: £50,000 - £70,000 Technical Lead: £60,000 - £80,000 Chief Technology Officer (CTO): £80,000 and above Prerequisites This C++ Development: The Complete Coding Guide does not require you to have any prior qualifications or experience. You can just enrol and start learning.This C++ Development: The Complete Coding Guide was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction & Setting Up Introduction 00:04:00 What Is C++? 00:03:00 Setting up A Project 00:07:00 Section 02: Basics Console Out 00:04:00 Data Types 00:03:00 Variables 00:04:00 Console In 00:03:00 Strings 00:04:00 Constants 00:05:00 Section 03: Operators Assignment Operator 00:03:00 Arithmetic Operators 00:04:00 Compound Assignment Operator 00:03:00 Increment & Decrement Operators 00:04:00 Relation & Comparison Operators 00:06:00 Logical Operators 00:07:00 Conditional Ternary Operator 00:04:00 Comma Operator 00:03:00 Type Casting Operator 00:02:00 Bitwise Operators 00:12:00 Size of Operator 00:03:00 Operator Precedence 00:05:00 Section 04: String Streams String Streams 00:04:00 Section 05: Statements & Loops Conditional Statements 00:07:00 For Loop 00:04:00 While Loop 00:03:00 Do While Loop 00:04:00 Range-Based For Loop 00:03:00 GoTo Statement 00:04:00 Switch Statement 00:05:00 Section 06: Functions Functions 00:03:00 Function Return Statement 00:04:00 Function Arguments Passed By Value 00:05:00 Function Arguments Passed By Reference 00:05:00 Function Parameter Default Values 00:03:00 Overloaded Functions 00:04:00 Function Templates 00:04:00 Namespaces 00:06:00 Section 07: Advanced Data Types Arrays 00:03:00 Multidimensional Arrays 00:03:00 References 00:02:00 Pointers 00:04:00 Delete Operator 00:02:00 Struct 00:04:00 Type Aliasing 00:03:00 Unions 00:04:00 Enumerators 00:04:00 Section 08: Classes Introduction to Classes 00:05:00 Class Access 00:04:00 Class Constructor 00:05:00 Class Pointers 00:04:00 Overloading Operators 00:06:00 This Keyword 00:04:00 Constant Objects 00:03:00 Getters and Setters 00:05:00 Static Variables 00:04:00 Static Functions 00:06:00 Template Classes 00:05:00 Class Destructor 00:04:00 Class Copy Constructor 00:03:00 Friend Function 00:06:00 Friend Class 00:06:00 Class Inheritance 00:07:00 Multiple Class Inheritance 00:05:00 Virtual Methods 00:04:00 Abstract Base Class 00:03:00 Section 09: Errors Error Handling 00:04:00 Section 10: The Mighty Preprocessor Preprocessor Macro Definitions 00:04:00 Preprocessor Conditional Directives 00:05:00 Preprocessor Line Directive 00:04:00 Preprocessor Error Directive 00:03:00 Preprocessor Source File Inclusion 00:02:00 Section 11: File I/O Opening A File 00:06:00 Writing to a File 00:04:00 Section 12: Extras Commenting 00:04:00 Class Header and Implementation 00:09:00 Lists 00:04:00 Vectors 00:05:00 Resource Resource - C++ Development: The Complete Coding Guide 00:00:00 Assignment Assignment - C++ Development: The Complete Coding Guide 00:00:00

🚀 Elevate Your Marketing Game with 'Digital Advertising with Microsoft: A Comprehensive Guide' 🚀 Are you ready to revolutionize your digital advertising strategy and unlock the full potential of Microsoft's powerful advertising platforms? Look no further! Introducing our groundbreaking online course: 'Digital Advertising with Microsoft.' 🌐 Why Microsoft? 🌐 Microsoft is more than just a tech giant - it's a game-changer in the digital advertising landscape. With platforms like Microsoft Advertising and LinkedIn, you have access to a vast audience of engaged users ready to connect with your brand. Whether you're a seasoned marketer or a budding entrepreneur, this course is your ticket to mastering the art and science of digital advertising with Microsoft.   🚀 What You'll Gain from this Course 🚀 ✅ Comprehensive Insights: Dive deep into the intricacies of Microsoft Advertising and understand how to leverage its unique features for maximum impact. ✅ Strategic Campaign Planning: Learn the art of crafting targeted, high-converting campaigns that resonate with your audience and drive results. ✅ Optimization Techniques: Discover insider tips and tricks to optimize your ad performance, ensuring you get the most bang for your advertising buck. ✅ Mastering LinkedIn Advertising: Unleash the power of LinkedIn advertising with strategies tailored to the platform's professional audience. ✅ Data-Driven Decision-Making: Harness the potential of data analytics to make informed decisions, continuously refining your campaigns for success. ✅ Exclusive Industry Insights: Stay ahead of the curve with the latest trends, updates, and best practices in the ever-evolving world of digital advertising.   🔥 Bonuses to Supercharge Your Learning Experience 🔥 🎁 Interactive Quizzes and Assignments: Reinforce your knowledge with hands-on activities that solidify your understanding. 📈 Real-world Case Studies: Gain inspiration from successful campaigns and apply those insights to your unique business challenges. 🤝 Community Support: Connect with like-minded professionals, share experiences, and get personalized advice from our expert instructors. 🔒 Lifetime Access: Enjoy unlimited access to course materials, updates, and a dedicated community to support your ongoing success.   💡 Ready to Transform Your Digital Advertising Game? 💡   Enroll now in 'Digital Advertising with Microsoft: A Comprehensive Guide' and take the first step towards becoming a digital advertising maestro. Don't miss out on this opportunity to boost your brand's visibility, drive conversions, and elevate your marketing ROI. 🌟 Join the digital advertising revolution with Microsoft - because your success is just a click away! 🌟 Course Curriculum Digital Advertising with Microsoft: A Comprehensive Guide Microsoft Ads dashboard 00:00 Campaign home overview 00:00 How to edit campaign name and change campaign budget 00:00 Ad Campaigns 00:00 Ad Bids & Optimization 00:00 Spy on Your Competitors 00:00 Set Your Budget & Automate Extensions 00:00 Ad Extension Overview & How Tos #1 00:00 How To Add Different Types of Extensions 00:00 Microsoft Ad Editor 00:00 Reports 00:00

Facilitation Skills for Business Analysts This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating

Facilitation Skills for Business Analysts: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating