10685 Guide courses in Glasgow delivered Online

Customer Services Certification Level 3 From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team. The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law. Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them. What's Covered in the Course? Through this course, your staff will learn about: The basics of customer service, such as the terminology and the different types of customer service; What internal and external customers are and how to recognise them; The importance of how you present yourself and how to dress and behave in a way that impresses a customer; Why communication is so important in client interactions and how to communicate effectively; How to deal with a conflict to a customer's satisfaction; The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service; The best way to deal with an angry client and the best methods for controlling your emotions; How to know when a customer has crossed the line and when to stand up for yourself; How to deliver the best possible service, in order to consistently impress your company's customers. What are the Benefits of the Course? There are a range of benefits for your staff to gain, when they have successfully completed this course: Gaining a better understanding of how their customers think; Becoming a more valuable asset in their organisation; The ability to study at the time and from the place that best suits them; Upon completion of the course, they receive an industry-recognised and fully-accredited certification; Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.

This Zombie course is designed to give you the knowledge to look after yourself and others, should you find yourself injured in the midst of a Zombie Apocalypse. The course is written according to the latest Resuscitation Council Guidelines, but includes additional information for desperate measures such as being overtaken by Zombies – where there is no emergency help. The course covers key First Aid essentials for bleeding, burns, head and spinal injuries and also includes wound care following a Zombie bite, amputations, impalements, sucking chest wounds and much more. This course does not seek to replace a practical course but empowers you to learn these vital skills at a time and place to suit you. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course content: Action in an emergency Keep yourself safe Priorities of Treatment What to put in your First Aid kit Information to give the Emergency Services The Primary Survey – How to help in an Emergency Danger Response Airway Breathing Unresponsive and Breathing Recovery Position How to put someone into the Recovery position Breathing Problems Choking How to help a choking adult How to help a choking child Panic Attacks and hyperventilation Wounds and Bleeding How to treat a bleeding wound Dressings Embedded objects and impalement Shock How much blood can you afford to lose? Symptoms of Shock Treatment of Shock Internal Bleeding Amputated parts Knocked out teeth Eye injuries Nose bleeds Types of Wounds Fainting Collapsed Lung or a sucking chest wound Bites Zombie bite Animal bites Burns Breaks, Sprains and Dislocations Head Injuries Head Injuries Suspected brain injury Compression and concussion Skull Fracture Spinal Injuries Final Lesson

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Do you want to know the practical techniques of business communication? Do you want to build good communication skills for your business? This course will focus all the necessary aspects of an effective business communication. A good Communication skill is a must in business and corporate world. The course will assist you to develop good communication skill with your clients and colleagues. The course will help you how to grab the attentions a valuable client and how to communicate with them so that they may convince by your speech. The course will guide you to improve your oratory skill so that the customers will believe in you. The course will also guide you to overcome common communication obstacles. By the end of the course, you will be an expert communicator in the business field. Course Highlights Accredited Business Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Business Communication Skills Training into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 55 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Business Communication Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Business Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Business Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Communication Communication Basics FREE 00:30:00 Know Thyself and The Message FREE 00:30:00 Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 The Benefits Of Presenting Your Message In 1 Minute 00:30:00 Wrapping Up 00:15:00 Reference Books English For Business Communication 00:00:00 Communication for Business Success 00:00:00 Mock Exam Mock Exam- Accredited Business Communication Skills Training 00:20:00 Final Exam Final Exam- Accredited Business Communication Skills Training 00:20:00

Safeguarding Children: Internet Safety Course Overview Is the internet a scary place for your child? Wish you could keep them safe online without being a tech whiz? Safeguarding Children: Internet Safety Course is your guide to becoming your child's online superhero! This course breaks down internet safety for kids into clear and easy steps. You'll learn all about online privacy and how to help your child find good stuff online. We'll also cover important topics like bullying and strangers online, so you can spot the dangers and keep your child safe. The course even teaches you practical tips to make sure your child is using social media and their phone safely. Plus, you'll learn how to identify and deal with internet addiction in kids. By the end, you'll be a total internet safety pro! Safeguarding Children: Internet Safety Course is your key to giving your child a fun and safe online experience. So why wait? Become your child's internet hero today! Learning Outcomes Gain a comprehensive understanding of internet safety for children. Navigate the concept of online privacy and guide your child towards appropriate content. Recognize the signs and potential dangers of cyberbullying and internet grooming. Implement effective measures to safeguard your child on social media platforms. Identify and address potential internet addiction in children. Why You Should Choose Safeguarding Children: Internet Safety Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Safeguarding Children: Internet Safety Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Safeguarding Children: Internet Safety Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Safeguarding Children: Internet Safety Course Module 1: The Concept of Internet Safety for the children The Concept of Internet Safety for the Children 00:46:00 Module 2: The Concept of Privacy and Appropriate Online Content The Concept of Privacy and Appropriate Online Content 00:33:00 Module 3: Cyberbullying Cyberbullying 00:39:00 Module 4: Internet Grooming Internet Grooming 00:41:00 Module 5: Appropriate Measures for Safeguarding Your Child Appropriate Measures for Safeguarding Your Child 00:26:00 Module 6: Safe Use of Social Media Safe Use of Social Media 00:16:00 Module 7: Mobile Device Safety Mobile Device Safety 00:19:00 Module 8: Tools and Tips for Monitoring Child's Internet Use How To Talk To Kids About Violence 00:30:00 Module 9: Identifying, Preventing and Overcoming Internet Addiction Identifying, Preventing and Overcoming Internet Addiction 00:19:00 Assignment Assignment - Safeguarding Children: Internet Safety Course 00:00:00

Ultimate Time Management - BEST Time Management Course is a course designed for complete care of your time. Procrastination is human nature or condition. Research showed that around 95% of people are not out of the Procrastination Equation. Even it would a much higher percentage if we can identify those people who gave false feedback. In this course, you will learn the methods to save years of your life. Ultimate Time Management - BEST Time Management Course will obviously provide you with an advantage in real-life management. This skill will help you to reduce your stress, increases opportunity, make more money and will give you time to think about value addition. Course Highlights Ultimate Time Management - BEST Time Management Course is a CPD Certified course. From this course, you will learn how to save more time, how to boost productivity, methods to Get Promoted Faster. Improve Your Business through time management techniques. This course will give you the ultimate guide to Time Management. We have organised the course with specific modules focusing on the whole thing you need to know. This course is one of the trending courses in the UK. You will gain the necessary skills to perform well in this field. Specific modules in this course are designed to teach you the whole thing you need to know to become a successful professional in this sector. You can study this course at your own pace. Within a few hours, you will get an accredited certificate in this course. You can access the course easily from anywhere at any time. This course is designed for students, professionals and for those who have a keen interest to know about this topic. To design this course, we have selected a professional experienced tutor. The tutor will guide you throughout the course and will help you out with all your queries. You will get 24/7 support from our customer support team as well. What You Will Learn? What is the time-killing activities? Learn how to find out time killing objects Find out how to boost up monotonous tasks How to take advantage of wasted time? How to save time? Learn secret that help you 25% of your time back Learn how to avoid time-consuming attitudes or behaviour Discover management tips, tools & strategies Learn how to manage work-life balance using Time Management Learn the process of lowering stress Learn to Boost Productivity Make More Money Get Promoted Faster Who this course is for: Nowadays, everyone is struggling with time management. That is why they need to manage their time to be more productive. Everybody who wants to be an expert in Time Management Officials with staff to train their employees Those who want to advance his/her career Requirements To complete this time management course, you need only two things. These are as follows: Computer and Internet Access Basic English Skills Career Path You will get the skill of time management which help you to compete for those job position that requires higher productivity in less time allocation. After completing this course, you will be able to gain the necessary knowledge and skills required to succeed in this sector. All our courses are IAO accredited. So you will be able to add some qualifications to your resume. Ultimate Time Management - BEST Time Management Course Benefits Of Effective Time Management FREE 00:07:00 3 Main Concepts For Effective Time Management 00:07:00 Specific Time Management Techniques 00:12:00 Specific Time Management Techniques 00:20:00 Specific Time Management Techniques 00:11:00 Specific Time Management Techniques 00:13:00 Specific Time Management Techniques 00:15:00 Specific Time Management Techniques 00:09:00 Specific Time Management Techniques 00:09:00 Specific Time Management Techniques 00:08:00 Specific Time Management Techniques 00:15:00 Effective Time Management - Conclusion & Final Thoughts 00:10:00

This course has been developed for family, friends, school staff, college staff, carers, youth workers, children and young people wanting to be more confident supporting others with their mental health. This mental health first aid course will help you recognise warning signs of mental ill health and equip you with skills and confidence to assist a child or young person you believe to be in need of support. In addition the course will give you vital tips on achieving optimum mental health and will give you skills to develop resilience, learn new ways to cope with stress, advise on sleeping better and positive ways you can boost your wellbeing and the mental health of those you care for. This online qualification will provide you with the knowledge to spot specific warning signs that an adult, child or young person could be struggling with a mental health condition, it explains how to initiate a supportive conversation, explore healthier lifestyle choices and links to the wealth of additional support available if someone needs further help. Ideal for individuals needing additional help and guidance to support their mental well-being, for those looking to introduce positive mental health practices to their workplaces, for teachers and support staff and friends, family and colleagues wanting more information on this vital topic It is estimated that around 1 in 4 people in the UK will experience a mental health condition at some point in their lives. Around 20% of adolescents experience a mental health problem in any given year. 50% of mental health problems are established by age 14 and 75% by age 24. It is vital that more people have the skills and understanding to identify that someone may be struggling and the knowledge and resources to signpost them to professionals who can give them the help they need. The scope of this mental health first aid course is not learn to diagnose or treat mental health conditions as this should only be done by appropriately trained healthcare professionals. However, you will be guided in identifying signs someone might be struggling and we will equip you with a methodology to appropriately support them and a directory of people where you can signpost them for help. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk

The key to a confident birth experience is knowledge and education. This workshop will guide you through the process.

Women in Banking Leadership Workshop Workshop Overview: Unleash your potential - The Banking and Financial Services industry is a constantly changing sphere that calls for emerging leaders to adapt and grow in order to thrive and succeed. Often those wanting to take the next step in the field find it hard to see their full value and potential, slowing their progress in a world full of opportunities. Emerging leaders will need to understand their professional values and know how to cultivate a growth mindset to stand out and fulfil their career desires.  This interactive virtual workshop will provide emerging leaders within the field the skills to understand the strengths that they are able to bring to the corporate table to confidently unleash their potential. It will particularly benefit those who aspire to move beyond early management to broader leadership roles. Kat will guide attendees to unlock their potential through releasing self-doubt, connecting to their unique contribution and forming a confident, strategic leader that will drive an organisation to success. Our Aims for the Workshop: Navigate key challenges and change in fast-paced work-places Understand the value of embracing complexity, uncertainty and diversity Negotiate diversity and inclusion biases, enablers and blocker Topic 1 Define your leadership style What are the capabilities, attributes and skills of an influential leader? What is your unique contribution? Is this congruent with your personal brand? Align your leadership strengths and values with the expectations and culture of your organisation. Topic 2 Leading with Emotional Intelligence (EQ) Understand your EQ and its impact on the way you are perceived as a leader Leverage your EQ in the workplace both in person and online Embrace qualities of empathy and authenticity to become a better leader Topic 3 Interactive Panel Q&A Discussion: Open Q&A with Senior Female leaders within the banking sector. Please see below the panel and biographies of each panellist. Topic 4 How to be known as a strategic leader Understand the uplevel from management to leadership and how to articulate your strategy How to translate broad leadership tools and tactics into practical, personalised results Move from transactional to transformational leadership Topic 5 Strengthen your resilience and resolve What is stress and how do you “show-up” on a bad day? Bounce back from challenging situations and predicaments Effectively manage conflict and turn negativity into an opportunity Who will attend? Emerging Leaders looking to step into management roles Current Leaders looking to progress into senior management roles This workshop is open to any woman who works in the banking sector that wants to take her next step in their career; women include trans women and non-binary people who are comfortable in a female-centred group. Group Rate Discounts 2-3 people, 7% discount 4+ people, 20% discount We have two group rates which you can take advantage of depending on the size of the group you wish to book: Option 1️⃣ Groups between 2 & 3 are eligible for the 7% Discount. Please use this code at checkout: GROUP 2+  Option 2️⃣ For groups of over 4+ attendees, the eligible discount is 20%. Please use this code at checkout: GROUP 4+  Where do I add the discount code?  Your Facilitator Kat Hutchings Kat coaches Executives and senior leaders in scale businesses to develop their leadership capability, build high-performing teams and create a culture that motivates and delivers. She works with them to identify their unique contribution and lead in a way that's aligned with who they are. Clients that work with Kat connect to their sense of purpose and how they contribute to the organisation. This creates a ripple effect through their team as they step into more powerful and impactful leadership. Kat coaches for insight - because a single insight can inspire action that changes everything.  Client outcomes include improved sales performance, successful delivery of change & transformation programmes and greater employee engagement & wellbeing.  Kat is an accredited Professional Executive Coach with the Association for Coaching and a Master NLP Practitioner. She has studied neuroscience, mindfulness and resilience, often bringing these insights to her coaching and training.  Combined with her experience as a leader in Financial Services, Kat’s clients find her to be commercially minded, knowledgeable and positively challenging. Her background as a corporate banker means Kat is quickly able to understand the context, including a firm’s strategy, vision and drivers. As a former Head of Coaching for the London & South East region of a FTSE 100 organisation, Kat is also well versed in leadership development programmes – their design, delivery and embedding through coaching. Outside of her coaching work, Kat spends lots of time with her husband and 2 young children. She enjoys trying different wines, talking to interesting people, having new experiences and buying flowers. THE PANEL The final panel is coming soon ⏳

Kotlin is one of the most popular and widely used Android app development programming languages, used by the world's most powerful companies, including Google, Facebook and Microsoft. The Kotlin for Android course will teach you the A-Z of Kotlin applications and how to program them. Starting from the very basics, it will guide you step-by-step through the installation procedures for Windows, Mac, and Linux, the functions of Kotlin programming and the format of coding applications in detail. This practical training course is ideal for aspiring Android developers, software engineers and anyone looking to learn how to program Kotlin applications through the guidance of an expert. Fast-track your career today and add value to your resume with a CPD-accredited Certificate. This Kotlin Programming Bundle Consists of the following Premium courses: Course 01: Kotlin Programming : Android Coding Course 02: Kotlin for Android Course 03: CSS Coding Course 04: Basic C# Coding Course 05: Advanced Diploma in Android App Development Course 06: Ionic & Angular JS: Principles Of Mobile and Web Development Course 07: Swift: Mac and iOS Development Course 08: Cocos2d-x v3 JavaScript: Game Development Course 09: Python Programming for Everybody Course 10: JavaScript Foundations for Everyone Course 11: Android Studio Admob Integration: Start Showing Ads in Your Mobile App Today! Course 12: Flutter & Dart Development for Building iOS and Android Apps Course 13: Bash Scripting, Linux and Shell Programming Course 14: Affiliate Marketing & Passive Income Key features of this Kotlin Programming course: This Kotlin Programming bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Kotlin Programming is entirely online 24/7 Learner support The Kotlin Programming bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Kotlin Programming expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Kotlin Programming from any place in your own time without travelling for classes. Enrol now in Kotlin Programming to advance your career, and use the premium study materials from Apex Learning. The Kotlin Programming bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Kotlin Programmingexpertise and essential knowledge, which will assist you in reaching your goal. Certification after completion of Kotlin Programming: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Kotlin Programming bundle. Requirements Our Kotlin Programming course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Kotlin Programming expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Kotlin Programming : Android Coding) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Kotlin Programming : Android Coding) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.