Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.
Is learning to draw or paint on your bucket list? On this short course, learn to draw and paint a floral 5x7 greeting card using watercolour paints. This is a great way to begin your painting journey with step by step video instruction in this self guided virtual class. Class includes: -Drawing a floral composition -Using pen/ink for drawing -Using watercolour paints -Creating a greeting card
Learn the strategies of publicity for your business, non-profits, activists, solo practitioners, and entrepreneurs with the Get Local Publicity course. Publicity is mandatory if you are a businessman, an entrepreneur, or activist. If you cannot able to make your thoughts and service public, people will not able to reach you. The course practical course provides you with the essential skills related to publicity. You will master the procedures for obtaining publicity. The course covers both traditional and the new ways of publicity. You will learn how to gain publicity using the traditional ways such as using newspapers, magazines, radio, TV. The course also shows the new methods of publicity including local blogs, other social media and 'influencers'. The course presents the top seven strategies for local publicity along with the necessary tools and techniques of publicity. Lastly, the course guides you how to avoid blunder in publicity. In short, the course teaches you how to obtain publicity and how to avoid mistakes while applying strategies for publicity. What Will I Learn? Create and implement a realistic plan for local publicity Requirements No prerequisites: no software or technical knowledge needed, only an interest in getting local publicity. Suitable for any level of marketing experience. Who is the target audience? Local business owners/managers/entrepreneurs Local nonprofits Solo practitioners Grassroots activists Introduction Overview FREE 00:03:00 Getting Local Publicity Benefits of Publicity 00:04:00 The Three Basic Factors for Publicity 00:16:00 The Top Seven Strategies for Local Publicity 00:11:00 Publicity Tools and Techniques, Part 1 00:09:00 Publicity Tools and Techniques, Part 2 00:06:00 Publicity Blunders to Avoid 00:08:00 Go for It! 00:03:00 Course Certification
Azure Storage is Microsoft's cloud storage solution for modern data storage scenarios. Azure Storage offers a massively scalable object store for data objects, a file system service for the cloud, a messaging store for reliable messaging, and a NoSQL store. This Azure - Azure Storage is designed to instruct you on Azure, and specifically how it pertains to containers. In this course, you will gain a comprehensive overview of storage in Azure. The course will teach you how to work with Azure storage accounts. You will learn how to expose file shares to multiple VMs in Azure at the same time. It guides you the procedures of using Blob storage, File Storage, and Content Delivery Network. Additionally, you will know how to monitor the storage and look at Azure File Sync. You will also review CDN profile. Finally, the course teaches you how to work with Backup Vault and site Recovery. What Will I Learn? Work with Azure storage accounts Use Blob Storage Use Content Delivery Network Work with Backup Vault and Site Recovery Requirements Some prior knowledge in Azure is required, or the completion of Introduction to Azure course Introduction Introduction FREE 00:03:00 Working with Storage Azure Storage Overview 00:03:00 Working with Azure Storage Accounts 00:09:00 Storage Access 00:05:00 Using Azure Blob Storage 00:06:00 Using Azure File Storage 00:04:00 Azure File Sync 00:10:00 Monitoring Storage 00:03:00 Content Delivery Network 00:03:00 CDN Profile 00:06:00 Azure Backup Vault 00:04:00 Azure Site Recovery 00:03:00 Conclusion Course Recap 00:03:00 Course Certification
Azure Virtual Network gives you an isolated and highly-secure environment to run your virtual machines and applications. Use your private IP addresses and define subnets, access control policies, and more. Use Virtual Network to treat Azure the same as you would your own datacenter. The Azure - Networking is designed to introduce to virtual network configuration through the Microsoft Azure Portal and network configuration files. You'll also see how to use network services to configure and load balance network traffic using tools such as Azure DNS. Load Balancer, Azure Traffic Manager, and Application Gateway. And because this is about the cloud, you'll see how to connect your on-premises computers to Azure virtual networks as well as establishing connectivity between sites. The course guides you to configure a Point to Site VPN and a Site to Site VPN. On completion this course, you will look at Azure Vnet peering, and how peering between Vnets can reduce the need to build Vnet-to-Vnet VPN gateways. What Will I Learn? Create a Vnet Configure a Point to Site VPN Understand Vnet Peering Understand DNS in Azure Vnets Who is the target audience? People interested in learning Networking Basics in Azure Requirements Some prior knowledge in Azure is required, or the completion of Introduction to Azure course Introduction Introduction FREE 00:02:00 Virtual Networks Virtual Network Overview 00:02:00 IP Address Space 00:03:00 DNS in Azure Vnets 00:03:00 Creating a VNet 00:03:00 VPNs with VNets 00:04:00 Configuring a Point to Site VPN 00:12:00 Configure Site to Site VPN 00:05:00 Azure Vnet Peering 00:02:00 Conclusion Course Recap 00:04:00 Course Certification
Make a review of the videos focusing on the product's features and analyzing its pros and cons. Our Video Reviewing Course course guides you to create an effective review understanding your target audience. The contents of the course focus on how to review chose the core concepts and unique one, and scrutinize the products. It teaches you how to concise your findings in a single claim and brings another claim with effectiveness. It is better to draw a synopsis on your points with a clear, sound, and straight cuts explanation. You can revisit the product to gather more information. However, at the end of the course, you will learn how to approach with these methods effectively in your review and become fair and unbiased critic. What you'll learn You'll know how to record the perfect video review/case study You'll know the best questions to ask to the reviewer You'll know how to sell your coaching services through the use of video reviews You'll learn about the power of The Attractive Character and how it can make or break a business Requirements You should know how to use a computer at a beginner level You should have a product you've already sold and can collect reviews for Module: 01 Introduction FREE 00:02:00 The Perfect Video Review Overview 00:07:00 The 4W Perfect Testimonial 00:02:00 Recording Tips & Tricks 00:08:00 Recording The Perfect Video 00:16:00 Module: 02 Case Study Example I 00:06:00 Case Study Example II 00:03:00 Where These Videos Are Used 00:02:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Course Certification
Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)
Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)
Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)
Master the techniques of fact checking and make your blogs accurate and credible with the Fact Checking Made Easy course. Fact checking is an integral part if you want to establish your blogs. Readers will quit or the bouncing rate will be high if you fail to convince them of the information you provided is not accurate. The course helps you to identify and correct factual errors in blogs, articles, books, or other written documents. Therefore the course is designed for the blogger, author or online publisher who wants to increase the readability and creditability of their content. Throughout the course, you will learn the techniques for creating a fact-checking routine that catches errors and inconsistencies. The course also guides you where and how to check facts along with the difference between opinions that don't warrant a fact check and statements that do. Shortly, you will be able to check facts and identity by factual errors in your content by the end of the course. What Will I Learn? Be able to identify and correct factual errors in blogs, articles, books or elsewhere Requirements Interest in maintaining a good reputation No need for any special knowledge, tools, equipment or software. Who is the target audience? Bloggers aiming to build a wide and influential audience Authors (both fiction and nonfiction) who want to be taken seriously Online publishers looking for a sterling reputation Journalists and freelance writers seeking opportunities and acclaim Essentials of Fact Checking Why Fact Check? The Top 5 Reasons FREE 00:13:00 What to Check 00:06:00 Your Fact Checking Routine 00:03:00 Where to Check 00:08:00 Fact Checking Skills Getting Names Right 00:12:00 Getting Numbers Right 00:05:00 Confirming Research Results 00:12:00 Now You Try It #1 00:06:00 Now You Try It #2 00:13:00 Now You Try It #3 00:06:00 Applying Your Learning Danger Zones 00:03:00 Information Responsibility 00:05:00 Advanced Fact Checking Issues Course Conclusion 00:05:00 Course Certification