Description

Course Overview

This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement.

Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills.

Who Should Attend

This course is ideal for:

Project managers

Team leaders and supervisors

Business analysts

Community engagement officers

Policy officers

Trainers and consultants

Anyone responsible for leading meetings or workshops

No prior facilitation experience is necessary.

Learning Outcomes

By the end of the course, participants will be able to:

Understand the role and mindset of an effective facilitator

Plan and design structured facilitation sessions

Use a range of facilitation tools and techniques to encourage participation

Manage group dynamics, including difficult participants and off-topic conversations

Apply active listening, summarising and questioning techniques

Create safe, inclusive and engaging environments for diverse groups

Maintain neutrality and guide discussions to achieve desired outcomes

Course Content

1. Introduction to Facilitation

What is facilitation?

Key differences between facilitation, presentation and training

The mindset of an effective facilitator

2. Planning for Success

Clarifying session purpose and outcomes

Structuring the session: openings, transitions, closings

Selecting the right tools and approaches for your audience

3. Core Facilitation Techniques

Questioning strategies (open, probing, clarifying)

Active listening and reflection

Encouraging balanced participation

Visual facilitation basics (whiteboards, templates, sticky notes)

4. Managing Group Dynamics

Reading the room and adapting your approach

Handling dominant or disengaged participants

Dealing with conflict or resistance constructively

Techniques for decision-making and consensus-building

5. Practice and Feedback

Facilitated role-plays and group exercises

Constructive peer and trainer feedback

Personal action planning

Delivery Method

This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning.

Inclusions

Comprehensive participant workbook and toolkit

Facilitator guides and templates

Certificate of completion

Optional post-course coaching (available on request)

Course Images

Facilitation Skills

By Elite Forums

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