The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with 'personalism.' Learning Objectives Explain the Primary Effect's influence on first impressions, Apply 10 tips for great greetings, Identify how to use name tags and professional greeters when appropriate, Implement effective greeting words choices Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Unleash your creativity with our Beginner On-Demand Copper Clay Enamel Jewellery Course, where you'll learn to craft stunning, colourful pieces using torch-fired techniques. Guided by an experienced tutor, this course introduces you to the fundamentals of working with copper clay and vibrant enamel powders. Through clear, step-by-step video tutorials, you’ll discover how to shape, fire, and enamel your own unique jewellery creations, blending rich colours with the warm tones of copper. Perfect for beginners, this course provides all the skills and inspiration that you will need.