90 Gratitude courses

🌟 Unlock the Power of Artful Healing! 🌟 🎨 Welcome to the Artful Healing Certification Course! 🎨 Are you ready to embark on a transformative journey that combines the therapeutic power of art with the healing process? Introducing our Artful Healing Certification Course, where creativity meets wellness, and your passion becomes your profession.   🌈 What is Artful Healing? Artful Healing is a unique approach to wellness that harnesses the expressive power of art to promote healing, self-discovery, and personal growth. Whether you're a seasoned professional in the field of therapy or someone looking to make a positive impact in the lives of others, this course is your gateway to becoming a certified Artful Healing practitioner.   ✨ Why Choose Artful Healing Certification? Holistic Approach: Learn how to integrate art therapy techniques with traditional therapeutic practices, creating a holistic approach to healing mind, body, and soul. Proven Results: Artful Healing has been proven effective in reducing stress, anxiety, and promoting emotional well-being. Join the movement that is changing lives through creative expression. Flexible Learning: Our online course allows you to study at your own pace, from the comfort of your home. Access engaging video lectures, practical exercises, and a supportive community of like-minded individuals. Expert Instruction: Led by experienced art therapists and wellness professionals, our instructors bring a wealth of knowledge and real-world expertise to guide you on your journey. Comprehensive Curriculum: From foundational principles to advanced techniques, our comprehensive curriculum covers a range of topics including art modalities, therapeutic interventions, and ethical considerations in practice.   🚀 What You'll Gain: Certification: Become a certified Artful Healing practitioner and enhance your credentials in the field of therapy and wellness. Practical Skills: Acquire hands-on experience in facilitating artful healing sessions, developing personalized interventions, and creating a safe space for clients to explore their emotions. Community Connection: Join a supportive community of fellow learners, share experiences, and collaborate on projects that promote the widespread adoption of artful healing. Business Insights: Learn how to market your artful healing practice, attract clients, and build a successful career in the growing field of expressive arts therapy.   🌟 Enroll Now and Ignite Your Passion for Healing Through Art! 🌟 Don't miss this opportunity to gain the skills and certification needed to make a lasting impact on the lives of others. Join the Artful Healing Certification Course today and embark on a journey of transformation, empowerment, and creative healing!   🎓 Enroll Now and Unleash the Healing Power of Art! 🎨✨ Course Curriculum Module 01 Programme Overview - Art Therapy 00:00 Introduction to Art Therapy 00:00 The Psychology of Color 00:00 The Psychology of Art Therapy 00:00 Zentangles - Step-by-Step Guide 00:00 Module 02 Mandalas - Step-by-Step Guide 00:00 Zendalas - Step-by-Step Guide 00:00 Doodle Art - Step-by-Step Guide 00:00 Scribble Drawing - Step-by-Step Guide 00:00 Stippling - Step-by-Step Guide 00:00 Module 03 Comic Strip - Step-by-Step Guide 00:00 Line Art - Step-by-Step Guide 00:00 Color Wheel - Step-by-Step Guide 00:00 Emotion Wheel (Painting Emotions) - Step-by-Step Guide 00:00 Gratitude Tree - Step-by-Step Guide 00:00 Module 04 Vision Board - Step-by-Step Guide 00:00 Mind Mapping - Step-by-Step Guide 00:00 Self-Body State - Step-by-Step Guide 00:00 Meditative Painting - Step-by-Step Guide 00:00 Art Journal - Step-by-Step Guide 00:00 Module 05 Self-Soothing Image Folder - Step-by-Step Guide 00:00 Healing Postcard - Step-by-Step Guide 00:00 Affirmation Cards - Step-by-Step Guide 00:00 A Letter to Your Younger Self - Step-by-Step Guide 00:00 Box of Forgiveness - Step-by-Step Guide 00:00 Paint a Mirror or Window - Step-by-Step Guide 00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:04:00 Establish Your Niche Market 00:04:00 Personal Care/Cosmetic Industry 00:04:00 Health and wellness Industry 00:04:00 Consumer Goods 00:05:00 Technology Industry 00:04:00 Virtual Reality 00:02:00 Optimize Your Social Media Platform 00:03:00 How the Entertainment Industry Benefits from Social Media 00:03:00 How Real Estate is Influenced by Social Media 00:04:00 How Marketing is Influenced by Social Media 00:03:00 How Restaurants are Influenced by Social Media 00:05:00 How Education is Influenced by Social Media 00:03:00 Ways to Find Your Target Audience 00:03:00 Conduct Market Research 00:03:00 Understand Purchase Path and Pain Points 00:03:00 Know your Existing Customers 00:04:00 Employ Multi-segment (differentiated) Marketing 00:03:00 Don't Cast a Net with a Broad Reach 00:03:00 Create Relevant Valuable Content 00:03:00 Be Authoritative 00:03:00 Be Informative and Comprehensive 00:04:00 Be Readable 00:03:00 Have a Point of View 00:03:00 Give Satisfaction 00:04:00 Types of Content to Post on Consistent Basis 00:03:00 Content to Entertain1 00:03:00 Content to Educate 00:03:00 Content to Inspire 00:03:00 Content to Convert 00:03:00 Be Authentic 00:03:00 Authentic Photos 00:02:00 Cultivate an Attitude of Genuine Pleasure in other People's Pleasure 00:03:00 Be Clear About What You're Using Social Media For 00:04:00 Pair Self-Promotion with Expressing Gratitude to Others 00:04:00 Keep a Balance Between Personal Sharing and Sharing Things that are Interesting, 00:03:00 Review 00:03:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00

Overview Everybody will die one day. However, a little time and care can help the dying person live each day to the fullest. This End of Life Care Training for Carers will provide a comprehensive guide to end-of-life caregiving.  At this End of Life Care Training for Carers, you'll learn how to reach out to terminally ill patients with Care, support and gratitude. The course will introduce you to the various services provided in the end stage of life and discuss the steps of advanced care planning. You'll learn about the neurological symptoms of end-of-life and understand how to provide physical support to people with a terminal illness.  Furthermore, you'll discover the communication methods for dealing with dying patients and the aspects of holistic care assessment. Finally, you'll find a comprehensive guide to after-death care. Course Preview Learning Outcomes Understand what is expected during end-of-life care Know what advanced care planning in end-of-life care is Learn about the physical aspects of end-of-life care Develop a solid understanding of spiritual and psychosocial care Determine the importance of communication in palliative care Discover the challenges in end-of-life care Identify the legal aspects of end-of-life care Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From This Course? Care planning Communication Psychological care Physical care Who Should Take End of Life Care Training for Carers? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This End of Life Care Training for Carers is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ The End of Life Care Training for Carers provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Hospice Personnel Palliative Care Assistant Healthcare specialist Rapid Personalised Care Service (RPCS) Carer Social or Community Care Worker Module 01: Introduction to End of Life Care Introduction to End of Life Care 00:18:00 Module 02: Availability of Services Availability of Services 00:32:00 Module 03: Advance Care Planning Advanced Care Planning 00:24:00 Module 04: Goals of Care Goals of Care 00:12:00 Module 05: Physical Illness Physical Illness 00:33:00 Module 06: Neurological Illness Neurological Illness 00:35:00 Module 07: Quality Care at the End of Life Quality Care at the End of Life 00:12:00 Module 08: Communication During the End of Life Communication During the End of Life 00:20:00 Module 09: Palliative Care Holistic Assessment Palliative Care Holistic Assessment 00:12:00 Module 10: Spiritual and Psychosocial Care Spiritual and Psychosocial Care 00:29:00 Module 11: Care after Death Care after Death 00:15:00 Module 12: Further Support, Training and Development Further Support, Training and Development 00:19:00 Module 13: Legal Aspects Legal Aspects 00:30:00 Assignment - End of Life Care Course Assignment - End of Life Care Course 00:00:00 Order Your Certificate and transcript Order Your Certificate QLS 00:00:00

Feather Stone is a beautiful practice rooted in the shamanic energy healing tradition. It combines the power of unconditional love with the healing energies of nature. The power of unconditional love is the force of the creator, the purest energy of all. When love and compassion flow through our hearts, we become a channel for healing. Within a space of love, we can transform, release and restore energy.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them. Overview Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success. Module One: Getting Started Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Practical Illustration Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Practical Illustration Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Practical Illustration Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Practical Illustration Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Contact Distance and Personal Space Practical Illustration Module Seven: Managing Relationships With Others Building Rapport Respond, Don?t React Show Gratitude Finding Common Ground Setting Boundaries Practical Illustration Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Practical Illustration Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Practical Illustration Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Practical Illustration Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Practical Illustration Module Twelve: Wrapping Up Words from the Wise Additional course details: Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Emotional Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Discover the power of resilience and mental toughness with our comprehensive course. Learn techniques to overcome challenges, manage stress, and enhance your mental well-being

The Children's Social Behaviour Training & Management Level 2 course teaches you how to make your kids social and amicable. The three modes of management, rewarding obedience, the gentle punishment of disobedience, the difference between Commendation and Encouragement, truth and falsehood, judgment and reasoning, responding children's questions, etc. will be discussed in the course so that you can manage the social behaviour of your kids tactfully. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Children's Social Behaviour Training & Management Level 2 The Three Modes of Management 01:00:00 What Are Gentle Measures? 01:00:00 There Must be Authority 01:00:00 Gentle Punishment Of Disobedience 01:00:00 The Philosophy of Punishment Action 01:00:00 Rewarding Obedience 01:00:00 The Art of Training Delivery 01:00:00 Methods Exemplified 01:00:00 Della and The Dolls 01:00:00 The Child With The Parent 01:00:00 The Parent With The Child 01:00:00 Difference Between Commendation and Encouragement 01:00:00 Faults of Immaturity 01:00:00 Activities for kids Early Learning 01:00:00 The Role of Imagination in Children`s development 01:00:00 Truth and Falsehood 01:00:00 Judgement and Reasoning 01:00:00 Wishes and Requests 01:00:00 Children`s Questions 01:00:00 The Use of Money 01:00:00 Corporal Punishment 01:00:00 Gratitude in Children 01:00:00 Religious Training 01:00:00 CONCLUSION 00:30:00 Recommended Reading Recommended Reading: Children's Social Behaviour Training & Management Level 2 00:00:00 Mock Exam Mock Exam- Children's Social Behaviour Training & Management Level 2 00:20:00 Final Exam Final Exam- Children's Social Behaviour Training & Management Level 2 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Develop your Children's Social Behaviour in an easy and convenient way Is your child awkward when it comes to social interaction? If you are finding it hard to manage your kid in social places then consider this course as it will teach you how to manage your child better in front of everyone. Child Development: Behavioural Training and Management is a very useful course for parents looking for a solution regarding their children's behaviour. Social understandings and behaviours are closely interwoven with emotions, temperament, values, attitudes, knowledge and skills. Social capacity develops as children interact with supportive, stimulating, safe people and places. Tuning in, listening and watching closely can help adults to understand what might be giving rise to a child's behaviour. Social competence is about the ability to recognise, interpret and respond to social situations in ways that society sees as appropriate. Behaviour can also be a good indicator of mental health status. Get this course and learn new ways to bring out your child's best behaviour in public. Throughout the course you can learn in multiple units on how children management is done. Course Highlights Child Development: Behavioural Training and Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Child Development: Behavioural Training and Management into 24 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Child Development: Behavioural Training and Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Child Development: Behavioural Training and Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Child Development: Behavioural Training and Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Child Development: Behavioural Training and Management The Three Modes of Management FREE 01:00:00 What Are Gentle Measures? FREE 01:00:00 There Must be Authority 01:00:00 Gentle Punishment Of Disobedience 01:00:00 The Philosophy of Punishment Action 01:00:00 Rewarding Obedience 01:00:00 The Art of Training Delivery 01:00:00 Methods Exemplified 01:00:00 Della and The Dolls 01:00:00 The Child With The Parent 01:00:00 The Parent With The Child 01:00:00 Difference Between Commendation and Encouragement 01:00:00 Faults of Immaturity 01:00:00 Activities for kids Early Learning 01:00:00 The Role of Imagination in Children`s development 01:00:00 Truth and Falsehood 01:00:00 Judgement and Reasoning 01:00:00 Wishes and Requests 01:00:00 Children`s Questions 01:00:00 The Use of Money 01:00:00 Corporal Punishment 01:00:00 Gratitude in Children 01:00:00 Religious Training 01:00:00 CONCLUSION 00:30:00 Mock Exam Mock Exam-Child Development: Behavioural Training and Management 00:20:00 Final Exam Final Exam-Child Development: Behavioural Training and Management 00:20:00

Overview: HR and Recruitment Consultants are specialists who are both adored by companies and individuals when it comes to recruitment. They are handsomely paid both through gratitude and money for successfully recruiting a candidate. So if you want to classify yourself in this category, you may want to consider taking this HR and Recruitment Consultant Diploma course. You'll gain an in-depth understanding of the selection process, setting goals, interview preparation and questions, measuring talent and growth, avoiding bias while making offers, and many more. Along with this HR and Recruitment Consultant course, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card. Courses are included in this HR and Recruitment Consultant Diploma bundle: Course 01: HR And Recruitment Consultant Training - Level 4 Course 02: Virtual Interviewing for HR Course 03: Employment Law Level 3 Course 04: Office Administration Certificate Course 05: Contract Manager Diploma Course 06: Payroll Management Course Course 07: GDPR Course 08: Workplace Confidentiality Course 09: Leadership & Management Diploma Course 10: Performance Management Course 11: Effective Communication Skills Grow your recruitment consultancy business by enrolling today! Learning Outcomes of HR and Recruitment Consultant Diploma Bundle: Understanding the basics of recruitment, client and candidate management. Implementing effective sales strategies in the recruitment industry. Familiarity with the UK recruitment legislation and implications of non-compliance. Identifying and attracting top talent using virtual interviewing techniques. Knowledge of employment law including contracts, disciplinary procedures, and parental rights. Developing organisational, communication and business writing skills for office administration. Understanding the contract management lifecycle and principles of English contract law. Ability to manage payroll systems, including pensions, pay elements and legislation settings. Knowledge of GDPR regulations, obligations, and responsibilities for personal data protection. Creating a safe workplace environment by preventing harassment, and violence and maintaining confidentiality. Improving effective communication skills, both verbal and written, in a business context. Key Features of the HR and Recruitment Consultant Course: FREE HR and Recruitment Consultant CPD-accredited certificate Get a free student ID card with HR and Recruitment Consultant training (£10 applicable for international delivery) Lifetime access to the HR and Recruitment Consultant course materials The HR and Recruitment Consultant program comes with 24/7 tutor support Get instant access to this HR and Recruitment Consultant course Learn HR and Recruitment Consultant training from anywhere in the world The HR and Recruitment Consultant training is affordable and simple to understand The HR and Recruitment Consultant training is an entirely online Enrol in HR and Recruitment Consultant training today and start your journey towards becoming successful! Description: The curriculum of HR and Recruitment Consultant Diploma - CPD Certified Course 1: HR And Recruitment Consultant Training - Level 4 Introduction to Recruitment Importance and Implications An Overview of the Recruitment Industry The UK Recruitment Legislation Sales and Selling in the Recruitment Industry The Recruitment Process Key Performance Indicators for the Recruitment Industry Candidate Attraction for Recruitment Candidate Management Candidate Interview Processes Client Acquisition Client Strategy in the Recruitment Sector Client Management How will I get my HR and Recruitment Consultant Certificate? After successfully completing the HR and Recruitment Consultant Diploma course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Who is this course HR and Recruitment Consultant for? Those interested in pursuing a career in recruitment or HR HR professionals seeking to enhance their recruitment skills Business owners or hiring managers responsible for recruitment Graduates or career changers looking to enter the recruitment industry Individuals looking to start their own recruitment agency Those interested in understanding the recruitment process from sourcing to onboarding. Career path Recruitment Consultant: £24,000 - £40,000 per year Talent Acquisition Specialist: £30,000 - £60,000 per year Recruitment Manager: £35,000 - £70,000 per year Headhunter: £35,000 - £80,000 per year HR Business Partner: £40,000 - £70,000 per year Recruitment Marketing Manager: £35,000 - £60,000 per year Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR And Recruitment Consultant Training - Level 4) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace