3962 First Aid courses

Are you looking to elevate your professional skills to new heights? Introducing our Sports Coaching at QLS Level 5 Diploma, a QLS-endorsed course bundle that sets a new standard in online education. This prestigious endorsement by the Quality Licence Scheme (QLS) is a testament to the exceptional quality and rigour of our course content. The bundle comprises 11 CPD-accredited courses, each meticulously designed to meet the highest standards of learning. This endorsement not only highlights the excellence of our courses but also assures that your learning journey is recognised and valued in the professional world. The purpose of Sports Coaching at QLS Level 5 Diploma is to provide learners with a comprehensive, skill-enriching experience that caters to a variety of professional needs. Each course within the bundle is crafted to not only impart essential knowledge but also to enhance practical skills, ensuring that learners are well-equipped to excel in their respective fields. From gaining cutting-edge industry insights to mastering critical thinking and problem-solving techniques, this bundle is an amalgamation of learning experiences that are both enriching and empowering. Moreover, Sports Coaching at QLS Level 5 Diploma goes beyond just online learning. Upon completion of the bundle, learners will receive a free QLS Endorsed Hardcopy Certificate & 11 CPD Accredited PDF Certificate, a tangible acknowledgement of their dedication and hard work. This certificate serves as a powerful tool in showcasing your newly acquired skills and knowledge to potential employers. So, why wait? Embark on this transformative learning journey today and unlock your potential with Sports Coaching at QLS Level 5 Diploma! This premium bundle comprises the following courses, QLS Endorsed Course: Course 01: Sports Coaching at QLS Level 5 Diploma CPD QS Accredited Courses: Course 02: Sports Psychology Course 03: Sports Agent Course 04: Hydrotherapy Course 05: Sports Nutrition Course Course 06: Sports Therapy Course 07: Pain Management Course 08: Sports First Aid Course 09: Sports Medicine Fundamentals Course 10: HIIT: High Intensity Interval Training Course 11: Health And Fitness Masterclass: Beginner To Advanced Course 12: TRX Bodyweight Workout: Build Muscle And Lose Fat At Home Learning Outcomes Upon completion of the bundle, you will be able to: Acquire industry-relevant skills and up-to-date knowledge. Enhance critical thinking and problem-solving abilities. Gain a competitive edge in the job market with QLS-endorsed certification. Develop a comprehensive understanding of Sports Coaching. Master practical application of theoretical concepts. Improve career prospects with CPD-accredited courses. The Sports Coaching at QLS Level 5 Diploma offers an unparalleled learning experience endorsed by the Quality Licence Scheme (QLS). This endorsement underlines the quality and depth of the courses, ensuring that your learning is recognised globally. The bundle includes 11 CPD-accredited courses, each meticulously designed to cater to your professional development needs. Whether you're looking to gain new skills, enhance existing ones, or pursue a complete career change, this bundle provides the tools and knowledge necessary to achieve your goals. The Quality Licence Scheme (QLS) endorsement further elevates your professional credibility, signalling to potential employers your commitment to excellence and continuous learning. The benefits of this course are manifold - from enhancing your resume with a QLS-endorsed certification to developing skills directly applicable to your job, positioning you for promotions, higher salary brackets, and a broader range of career opportunities. Embark on a journey of professional transformation with Sports Coaching at QLS Level 5 Diploma today and seize the opportunity to stand out in your career. Enrol in Sports Coaching now and take the first step towards unlocking a world of potential and possibilities. Don't miss out on this chance to redefine your professional trajectory! Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Sports Coaching at QLS Level 5 Diploma' & 11 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sports Coaching at QLS Level 5 Diploma bundle is ideal for: Professionals seeking to enhance their skills and knowledge. Individuals aiming for career advancement or transition. Those seeking CPD-accredited certification for professional growth. Learners desiring a QLS-endorsed comprehensive learning experience. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Upon completing the Sports Coaching at QLS Level 5 Diploma course bundle, each offering promising prospects and competitive salary ranges. Whether you aspire to climb the corporate ladder in a managerial role, delve into the dynamic world of marketing, explore the intricacies of finance, or excel in the ever-evolving field of technology. Certificates CPD Quality Standard Certificate Digital certificate - Included Free 11 CPD Accredited PDF Certificates. QLS Endorsed Certificate Digital certificate - Included

Are you looking to elevate your professional skills to new heights? Introducing our Animal Care at QLS Level 5 Diploma, a QLS-endorsed course bundle that sets a new standard in online education. This prestigious endorsement by the Quality Licence Scheme (QLS) is a testament to the exceptional quality and rigour of our course content. The bundle comprises 11 CPD-accredited courses, each meticulously designed to meet the highest standards of learning. This endorsement not only highlights the excellence of our courses but also assures that your learning journey is recognised and valued in the professional world. The purpose of Animal Care at QLS Level 5 Diploma is to provide learners with a comprehensive, skill-enriching experience that caters to a variety of professional needs. Each course within the bundle is crafted to not only impart essential knowledge but also to enhance practical skills, ensuring that learners are well-equipped to excel in their respective fields. From gaining cutting-edge industry insights to mastering critical thinking and problem-solving techniques, this bundle is an amalgamation of learning experiences that are both enriching and empowering. Moreover, Animal Care at QLS Level 5 Diploma goes beyond just online learning. Upon completion of the bundle, learners will receive a free QLS Endorsed Hardcopy Certificate & 11 CPD Accredited PDF Certificate, a tangible acknowledgement of their dedication and hard work. This certificate serves as a powerful tool in showcasing your newly acquired skills and knowledge to potential employers. So, why wait? Embark on this transformative learning journey today and unlock your potential with Animal Care at QLS Level 5 Diploma! This premium bundle comprises the following courses, QLS Endorsed Course: Course 01: Animal Care at QLS Level 5 Diploma CPD QS Accredited Courses: Course 02: Animal Science Course 03: Animal Behaviour Counsellor Course 04: Veterinary Nursing Level 3 Course 05: Dog Care and Grooming Course 06: Dog Health Care Course 07: Dog Parasite Care Course 08: Horse Care - Equine Psychology Course 09: Dog Nutrition Course 10: Wildlife Rescue and Rehabilitation Course 11: Pet First Aid, CPR and Pet Business Diploma Course 12: Canine Communication Learning Outcomes Upon completion of the bundle, you will be able to: Acquire industry-relevant skills and up-to-date knowledge. Enhance critical thinking and problem-solving abilities. Gain a competitive edge in the job market with QLS-endorsed certification. Develop a comprehensive understanding of Animal Care. Master practical application of theoretical concepts. Improve career prospects with CPD-accredited courses. The Animal Care at QLS Level 5 Diploma offers an unparalleled learning experience endorsed by the Quality Licence Scheme (QLS). This endorsement underlines the quality and depth of the courses, ensuring that your learning is recognised globally. The bundle includes 11 CPD-accredited courses, each meticulously designed to cater to your professional development needs. Whether you're looking to gain new skills, enhance existing ones, or pursue a complete career change, this bundle provides the tools and knowledge necessary to achieve your goals. The Quality Licence Scheme (QLS) endorsement further elevates your professional credibility, signalling to potential employers your commitment to excellence and continuous learning. The benefits of this course are manifold - from enhancing your resume with a QLS-endorsed certification to developing skills directly applicable to your job, positioning you for promotions, higher salary brackets, and a broader range of career opportunities. Embark on a journey of professional transformation with Animal Care at QLS Level 5 Diploma today and seize the opportunity to stand out in your career. Enrol in Animal Care now and take the first step towards unlocking a world of potential and possibilities. Don't miss out on this chance to redefine your professional trajectory! Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Animal Care at QLS Level 5 Diploma' & 11 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Animal Care at QLS Level 5 Diploma bundle is ideal for: Professionals seeking to enhance their skills and knowledge. Individuals aiming for career advancement or transition. Those seeking CPD-accredited certification for professional growth. Learners desiring a QLS-endorsed comprehensive learning experience. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Upon completing the Animal Care at QLS Level 5 Diploma course bundle, each offering promising prospects and competitive salary ranges. Whether you aspire to climb the corporate ladder in a managerial role, delve into the dynamic world of marketing, explore the intricacies of finance, or excel in the ever-evolving field of technology. Certificates CPD Quality Standard Certificate Digital certificate - Included Free 11 CPD Accredited PDF Certificates. QLS Endorsed Certificate Hard copy certificate - Included

The course is suitable for those employees who may need more information regarding fire safety due to the nature of their roles. It is also a requirement under the Regulatory Reform (Fire Safety) Order 2005 that all key employees should receive training in what to do in the event of fire.

Does your work involve infants and young children? Or are you aspiring to work in an early years setting? If so, this Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children course should hold your attention. The purpose of this qualification is to provide you with a thorough understanding of common childhood illnesses, as well as how to provide a safe and healthy environment for infants and young children, recognise when a baby or child is ill, and manage acute and chronic health conditions in early years setting. Learning Outcomes After completing this Understanding Common Childhood Illnesses Affecting Children Bundle course, the learner will be able to: Understand how to provide a safe and healthy environment for infants and young children. Understand how to support and care for a baby or young child who is unwell in the early years setting. Understand the policies and procedures relating to the care of babies and young children who are unwell in early years setting. Gain a thorough understanding of health emergencies and specific health conditions in early years setting. Why Choose Understanding Common Childhood Illnesses Affecting Children Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Understanding Common Childhood Illnesses Affecting Children*** Course 01: Understanding Common Childhood Illnesses Affecting Children Course 02: Diploma in Special Education Needs (SEN) Course 03: Level 4 Diploma in Child Psychology Course Course 04: Level 5 Childcare Training Other Benefits of Understanding Common Childhood Illnesses Affecting Children Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Understanding Common Childhood Illnesses Affecting Children course ] Course Curriculum Of Understanding Common Childhood Illnesses Affecting Children Module 01: Understand How to Provide a Safe and Healthy Environment for Babies and Young Children Understand How Infection is Spread Understand Ways to Minimise Cross Infection When Working with Babies and Young Children Understand the Role of Policies and Procedures to Maintain a Safe and Healthy Environment for Babies and Young Children Understand the Role of Healthy Initiatives When Working with Babies, Young Children and Families Module 02: Understand Common Childhood Illnesses Understand How to Recognise When a Baby or Young Child is Unwell Understand How to Support and Care for a Baby or Young Child Who is Unwell in the Early Years Setting Understand the Policies and Procedures Relating to the Care of Babies and Young Children Who are Unwell in an Early Years Setting Module 03: Understand Health Emergencies and Specific Health Conditions in an Early Years Setting Understand accidents that may occur in an early years setting Understand serious illness in babies and young children Understand the management of acute and chronic health conditions in an early years setting Understand allergies and food intolerance ------------------------ Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Understanding Common Childhood Illnesses Affecting Children course is designed for those who wish to increase their knowledge and understanding of common childhood illnesses. Anyone who aims to progress to further qualifications and employment within the health and social care sector, particularly within an early years setting, will benefit from this course. Requirements There are no specific requirements for this Understanding Common Childhood Illnesses Affecting Children course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Understanding Common Childhood Illnesses Affecting Children course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Understanding Common Childhood Illnesses Affecting Children course will improve your CV and employability. After completing this course, you will have a competitive advantage when entering the relevant job field. Certificates Certificate of completion Digital certificate - Included

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

CPD Certified Diploma| Job Focused 17-in-1 Premium Bundle| +Gifts: 1 Free PDF | Learner Support

The 'Golf Cart Safety & Operations' course is meticulously designed to address the growing need for enhanced safety and operational proficiency in the world of golf cart driving. Central to our curriculum is the emphasis on 'Golf Cart Safety', ensuring that participants not only understand the mechanics and nuances of driving these vehicles but also prioritize the well-being of passengers, pedestrians, and the environment. Through a blend of theoretical knowledge and practical exercises, attendees will be equipped with the skills to navigate golf courses and other terrains with confidence and care. Whether you're a beginner or an experienced driver, this course promises to refine your approach, making safety an integral part of your golf cart experience.   Learning Outcomes: Understand the fundamentals of golf cart safety. Master the basics of operating a golf cart safely. Enhance passenger safety and effective communication. Implement golf cart etiquette and risk management practices. Perform maintenance and pre-use inspections to ensure cart reliability. Respond to emergencies and provide basic first aid when needed.   Why buy this Golf Cart Safety & Operations?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Golf Cart Safety & Operations you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this Golf Cart Safety & Operations course for? This Golf Cart Safety & Operations course is ideal for Golf course staff and maintenance personnel. Golf club managers and operations staff. Golf enthusiasts interested in safe cart operation. Event and tournament organizers involving golf cart use.   Prerequisites This Golf Cart Safety & Operations was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Golf Course Maintenance Staff: £16,000 - £25,000 per year. Golf Club Manager: £25,000 - £45,000 per year. Golf Event Coordinator: £20,000 - £35,000 per year. Golf Course Safety Officer: £18,000 - £30,000 per year. Golf Cart Technician: £20,000 - £35,000 per year. This Credit Control and Compliance Training course equips participants with essential knowledge and skills in credit management and compliance. Covering a wide range of modules, from risk assessment to financial analysis, it provides a comprehensive understanding of credit control processes and tools. Graduates of this course will be well-prepared to manage credit effectively, assess risks, and ensure compliance with industry regulations.   Learning Outcomes: Understand the fundamentals of credit control. Master credit management techniques for efficient debt handling. Conduct risk assessments and implement credit scoring systems. Develop effective debt management strategies. Enhance customer communication skills in credit-related contexts. Ensure compliance with credit control regulations and standards. Analyze financial data to make informed credit decisions. Utilize credit control tools and modern technologies for efficiency.   Why buy this Credit Control and Compliance Training?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Golf Cart Safety & Operations you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this Credit Control and Compliance Training course for? Finance professionals and credit managers. Individuals aspiring to work in credit management and compliance roles. Small business owners and entrepreneurs. Anyone seeking to enhance their financial management skills.   Prerequisites This Golf Cart Safety & Operations was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path Credit Manager: £30,000 - £60,000 per year. Financial Analyst: £25,000 - £50,000 per year. Compliance Officer: £30,000 - £60,000 per year. Small Business Owner: Income varies based on business success. Finance Consultant: £25,000 - £70,000 per year.

This Level 3 SENCO Course is designed for those interested in or who are currently in a SENCO role in the early years setting. This Level 3 SENCO Course qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this Course is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this Level 3 SENCO Course, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Level 3 SENCO Course Bundle Course*** Course 01: Level 3 SENCO Course Course 02: Level 2 Award in Babysitting Course 03: Advanced Diploma in Child Care Course 04: Child Protection and Risk Assessment Course 05: Level 2 Certificate in Behaviour that Challenges in Children Course 06: Level 3 Certificate in Understanding Autism Course 07: Level 4 Child Care and Development Course ***Other Benefits of this Bundle Course*** Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Level 3 SENCO Course*** Detailed course curriculum of the Level 3 SENCO Course: Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- ***Level 2 Award in Babysitting Course Curriculum Module 01: Accident Prevention and Fire Safety When Babysitting Module 02: Caring for Young Children in a Babysitting Environment Module 03: Craft Activities with Young Children Module 04: Respecting and Valuing Children ------------------------- ***Advanced Diploma in Child Care*** Course Curriculum Module 01: An Overview of Early Childhood Education Module 02: Empowering Children to Learn in the Early Years Module 03: The Process of Caring for Child's Development Module 04: Developing Socially and Emotionally Module 05: Aspects That Influence the Development Process Module 06: Stages of Language Development Module 07: The Process of Moral Development Module 08: Personality Development of Children Module 09: Problems During Infancy and Childhood Period Module 10: Adolescence's Problems Explained Module 11: Safeguarding Children ------------------------- ***Child Protection and Risk Assessment Course Curriculum Module 01: Introduction to Child Protection Module 02: Laws & Guidance Module 03: Understanding Child Abuse Module 04: Understanding Risk & Risk Assessment Module 05: Responding to Disclosure Module 06: What Should You Do Next to Referral Module 07: Record Keeping ------------------------- ***Level 2 Certificate in Behaviour that Challenges in Children Course Curriculum Module 1: Understand Behaviour That Challenges Module 2: Understand How to Support Positive Behaviour Module 3: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges Module 4: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges ------------------------- ***Level 3 Certificate in Understanding Autism Course Curriculum Module 1: Autism in Context Module 2: Positive Behavioural Support for Individuals with Autism Module 3: Understand Support and Management of Transitions for Individuals with Autism Module 4: Therapeutic Interventions and Support Available for Individuals with Autism and Co-occurring Conditions Module 5: Communication and Social Interaction with Individuals with Autism Module 6: Safeguarding and Resilience in Autism ------------------------- ***Level 4 Child Care and Development Course Course Curriculum Module 01: Few Basic Things to Keep in Mind Module 02: Caring for newborn Babies Module 03: Feeding Module 04: Nutrition and Health Module 05: Health Concerns Module 06: First Aid and Emergency Module 07: Raising Mentally Healthy Children Module 08: Sex Education Module 09: Common Developmental and Behavioral Challenges ------------------------- Assessment Method After completing each module of the Level 3 SENCO Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 3 SENCO Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 3 SENCO Course is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. This course is also suitable for childminders. Requirements There are no specific requirements for this Level 3 SENCO Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 3 SENCO Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 3 SENCO Course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

You can start your baby’s swimming journey as soon as you feel ready to visit a warm swimming pool. We have had babies taking their first swim at only four weeks old. The sooner you start swimming lessons for your baby the better their understanding and confidence in the water will be. Your baby’s first experience in a structured swimming lesson is a wonderful and gentle introduction to water sensory techniques. We will teach you how to be comfortable and confident holding, moving, floating and playing with your baby in the pool.

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?