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Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Ms Excel: Excel PowerQuery and PowerPivot mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Ms Excel: Excel PowerQuery and PowerPivot bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Ms Excel: Excel PowerQuery and PowerPivot bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Ms Excel: Excel PowerQuery and PowerPivot Bundle consists of the following premium courses: Course 01: Microsoft Excel Level 3 Course 02: New Functions in Microsoft Excel 2021 Course 03: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 04: Microsoft Excel: Excel Sheet Comparison with VBA Course 05: Microsoft Excel: Master Power Query in 120 Minutes! Course 06: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 07: Excel Pivot Tables Course 08: Data Analysis in Microsoft Excel Complete Training Course 09: Excel Must know Formulas and Functions Course 10: Excel spreadsheet for Beginner Course 11: Excel Data Analysis Course 12: Excel Vlookup, Xlookup, Match and Index Course 13: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 14: MS Word Diploma Course 15: Proofreading & Copyediting Course 16: PowerPoint Diploma Course 17: PowerBI Formulas Course 18: Outlook Tips and tricks Course 19: Excel PowerQuery and PowerPivot Course 20: Complete Microsoft Power BI 2021 Course 21: The Complete Microsoft Outlook Masterclass Course 22: Microsoft Access Complete Course (Beginner, Intermediate, Advanced) Course 23: Microsoft Access Tables and Queries Course 24: Microsoft Access Databases Forms and Reports Course 25: Microsoft Teams Course 26: Planning & Control Using Microsoft Project 2013, 2016 & 2019 Course 27: Data Protection and Data Security Level 2 Course 28: Office Skills and Administration Management Diploma Course 29: Touch Typing Essentials Course 30: Document Control Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Ms Excel: Excel PowerQuery and PowerPivot mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Ms Excel: Excel PowerQuery and PowerPivot to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Ms Excel: Excel PowerQuery and PowerPivot bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Ms Excel: Excel PowerQuery and PowerPivot bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Microsoft Excel Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Hone your accountancy skills with professional accountancy tuition from Hone Financial. Delivered online, courses can be tailor made to suit your pace and your requirements

This comprehensive Solidity course is designed for individuals seeking to expand their understanding of Ethereum, blockchain, and smart contract development. Whether you are an aspiring blockchain developer or an Ethereum enthusiast, this course covers all the essential topics including Solidity programming, DApp development, cryptocurrency, and more.

The Level 5 Diploma in Forex Trading is an invitation to individuals who are eager to become experts in the fascinating field of Forex Trading inside the fast-paced world of financial markets. Picture yourself navigating the intricate tapestry of global currencies, deciphering market structures, and unraveling the secrets of money management. This transformative course is your passport to an immersive exploration of major currencies, diverse foreign exchange markets, and the nuanced interplay between fundamental and technical analyses. As you delve into the labyrinth of Forex Trading, you'll develop a keen awareness of pitfalls and risks, honing your skills in managing and mitigating them. The course goes beyond the surface, delving deep into the psychology of trading, empowering you to navigate the unpredictable currents with finesse. Immerse yourself in this intellectual voyage, where every module is a stepping stone toward mastering the art of Forex Trading. Level 5 Diploma in Forex Trading Course Learning Outcomes: Analyse and interpret major currencies with precision. Comprehend the intricacies of market structures and their impact on trading. Navigate and categorize various types of foreign exchange markets. Implement effective money management strategies in Forex Trading. Apply fundamental analysis techniques to make informed trading decisions. Master the art of technical analysis for predicting market trends. Level 5 Diploma in Forex Trading Introduction to Forex Trading Major Currencies and Market Structure Kinds of Foreign Exchange Market Money Management Fundamental Analysis Technical Analysis Pitfalls and Risks Managing Risk Trading Psychology Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Forex Trading Forex Trader Currency Analyst Financial Analyst Risk Manager Market Research Analyst Investment Consultant Requirements Level 5 Diploma in Forex Trading To enrol in this Level 5 Diploma in Forex Trading, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Forex Trading Forex Trader: £40,000 to £100,000 per year Financial Analyst (Forex Focus): £35,000 to £80,000 per year Risk Analyst (Forex): £35,000 to £75,000 per year Forex Account Manager: £45,000 to £90,000 per year Forex Educator/Trainer: £30,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Incredible Things Originate from a Little Bundle Special Price Cut Offer Are you looking to enhance your Investment Banking Analyst skills? If yes, then you have come to the right place. Our comprehensive courses on Investment Banking Analyst will assist you in producing the best possible outcome by mastering the Investment Banking Analyst skills. Get 6 CPD Accredited Courses for only £41! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Course 01: Investment Banking Course 02: Business Analysis Course 03: Capital Budgeting & Investment Decision Rules Course 04: Making Budget & Forecast Course 05: Financial Reporting Course 06: Financial Modelling for Decision Making and Business plan The Investment Banking Analyst bundle is for those who want to be successful. In the Investment Banking Analyst bundle, you will learn the essential knowledge needed to become well versed in Investment Banking Analyst. Our Investment Banking Analyst bundle starts with the basics of Investment Banking Analyst and gradually progresses towards advanced topics. Therefore, each lesson of this Investment Banking Analyst course is intuitive and easy to understand. Why would you choose the Investment Banking Analyst course from Compliance Central: Lifetime access to Investment Banking Analyst courses materials Full tutor support is available from Monday to Friday with the Investment Banking Analyst course Learn Investment Banking Analyst skills at your own pace from the comfort of your home Gain a complete understanding of Investment Banking Analyst course Accessible, informative Investment Banking Analyst learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Investment Banking Analyst bundle Investment Banking Analyst Curriculum Breakdown of the Investment Banking Analyst Bundle Investment Banking Module 01: Introduction to Investment Banking Module 02: Structure and Side of Investment Banking Module 03: Valuation Methods in Investment Banking Module 04: Leveraged Buyout (LBO) Module 05: Initial Public Offering (IPO) Module 06: Merger and Acquisition Module 07: Ethics in Investment Banking Business Analysis Module 01: Introduction to Business Analysis Module 02: Business Environment Module 03: Business Processes Module 04: Business Analysis Planning and Monitoring Module 05: Strategic Analysis and Product Scope Module 06: Solution Evaluation Module 07: Investigation Techniques Module 08: Ratio Analysis Module 09: Stakeholder Analysis and Management Module 10: Process Improvement with Gap Analysis Module 11: Documenting and Managing Requirements Module 12: Business Development and Succession Planning Module 13: Planning & Forecasting Operations Module 14: Business Writing Skills Capital Budgeting & Investment Decision Rules Section 01: Introduction Section 02: NPV Method Section 03: Payback Period Method Section 04: Internal Rate of Return (IRR) Section 05: Evaluating Projects in Different Lives Section 06: Conclusion Making Budget & Forecast Unit 01: Introduction Unit 02: Detail Budget Requirement Unit 03: Process of Making Budget Financial Reporting Module 01: Financial Reporting Module 02: The Cash Flow Statement Module 03: Credit Analysis Module 04: The Balance Sheet AND MORE..... Financial Modelling for Decision Making and Business plan Section 01: Introduction Section 02: Case Study: Restaurant - Basic Model for Selecting Initial Idea Section 03: Business Plan and 3 Financial Statement Models CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Investment Banking Analyst bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Investment Banking Analyst. It is also great for professionals who are already working in Investment Banking Analyst and want to get promoted at work. Requirements To enrol in this Investment Banking Analyst course, all you need is a basic understanding of the English Language and an internet connection. Career path The Investment Banking Analyst bundle will enhance your knowledge and improve your confidence. Investment Banking Associate: £70,000 to £120,000 per year Financial Analyst: £35,000 to £60,000 per year Equity Research Analyst: £45,000 to £75,000 per year Portfolio Manager: £60,000 to £100,000 per year Risk Analyst: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificate for Free Hard copy certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Certification After successfully completing the course, you will be able to get the UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. The PDF Certificate + Transcript is available at £6.99 (Special Offer - 50% OFF). In addition, you can get a hard copy of your certificate for £12 (Shipping cost inside the UK is free, and outside the UK is £9.99).

Forex Trading Diploma Course Overview The Forex Trading Diploma is a complete, beginner-friendly course that takes you step by step through the essential principles of forex trading. Whether you’re starting from scratch or looking to refine your existing knowledge, this course equips you with the practical tools and strategies to navigate the dynamic world of currency markets. Guided by expert instruction and real-life trading scenarios, you'll gain an in-depth understanding of market analysis, economic news interpretation, broker selection, risk management, and trade execution. The course is designed not just to inform but to empower you with skills that are highly relevant in today’s fast-paced financial landscape. Study at your convenience with fully online materials and earn a recognised CPD-accredited certificate to validate your expertise—ideal for boosting your CV or launching a new career in trading. Extra Included: Free Accredited Certificate Included Lifetime Access Free Student ID Card Learning Outcome Open and configure a trading account with a suitable broker Understand the impact of economic news and how to trade it Identify strong vs weak currencies and apply it to strategy Use professional tools like ForexFactory, FXPro, and News Impact DataFlash Create a trading plan and manage trade execution effectively Apply risk management and calculate accurate trade sizes Build ongoing trading discipline with mentorship and weekly analysis Why Choose This Forex Trading Diploma Course? This course delivers a complete, hands-on introduction to forex trading, with a strong focus on real-world application. You'll learn how professionals read the markets, manage trades, and control risk—without getting lost in jargon. With live demonstrations, powerful resources, and ongoing support options, you'll gain both the mindset and methods needed to trade confidently. Who Is This Forex Trading Diploma Course For This course is ideal for aspiring traders, beginners who want to explore forex markets, entrepreneurs diversifying income streams, and anyone interested in building an additional skillset in financial markets. Entry Requirements No prior trading experience or financial background is required. Just a willingness to learn and access to a computer with internet. Accredited Certification After successfully completing the course, you can get a UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. For the PDF certificate, you’ll need to pay £9.99. You can get the hard copy for 15.99, which will reach your doorstep by post.

Course Overview Forex Swing Trading is all about profiting from price swings in the market. To do this effectively, a swing trader must have excellent knowledge of how the Forex market works, and the risks involved, to identify opportunities to make a profit.  In this Forex Swing Trading course, you will explore the fundamentals of swing trading to make smart financial decisions and become a top trader in no time. It covers the basic mechanisms of Forex, risk management best practice, mistakes to avoid, and much more. Through video guidance and step-by-step instruction, you will be able to make a solid risk management plan that will give you an edge in the market to make huge financial gains in a short space of time. Whether you are completely new to Forex trading or want to upgrade your skills, this course will equip you with the skills you need to master the market and be at the top of your game. This best selling Forex Swing Trading has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Forex Swing Trading is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Forex Swing Trading is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Forex Swing Trading is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Forex Swing Trading, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Forex Swing Trading will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Forex Swing Trading to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.