Description

Description:

Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service.

Who is the course for?

Professionals, employees or businessmen who want to improve the administration and customer service department of their company.

People who want to know how administrative management and customer service work.

Entry Requirement:

This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the qualification.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;

Tutorial videos/materials from the industry leading experts;

Study in a user-friendly, advanced online learning platform;

Efficient exam systems for the assessment and instant result;

The UK & internationally recognised accredited qualification;

Access to course content on mobile, tablet or desktop from anywhere anytime;

The benefit of career advancement opportunities;

24/7 student support via email.

Career Path:

The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers:

Accounting Technician

Admin Assistant

Bid Writer

Bookkeeper

Civil Service Administrative Officer

Customer Service Provider

Data Entry Clerk

Finance Officer

Hotel Receptionist

Legal Secretary

Payroll Administrator

Liaison Officers

Supervisor

Typist.

Admin Support
	Module One - Getting Started	00:30:00
	Module Two - Getting Organized (I)	01:00:00
	Module Three - Getting Organized (II)	01:00:00
	Module Four - Managing Time	01:00:00
	Module Five - Getting It All Done On Time	01:00:00
	Module Six - Special Tasks	01:00:00
	Module Seven - Verbal Communication Skills	01:00:00
	Module Eight - Non-Verbal Communication Skills	01:00:00
	Module Nine - Empowering Yourself	01:00:00
	Module Ten - The Team of Two	01:00:00
	Module Eleven - Taking Care of Yourself	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Administrative Management
	Module One - Getting Started	00:30:00
	Module Two - Why Your Office Needs Administrative Procedures	01:00:00
	Module Three - Gathering the Right Tools	01:00:00
	Module Four - Identifying Procedures to Include	01:00:00
	Module Five - Top Five Procedures to Record	01:00:00
	Module Six - What to Include in Your Binder (I)	01:00:00
	Module Seven - What to Include in Your Binder (II)	01:00:00
	Module Eight - Organizing Your Binder	01:00:00
	Module Nine - What Not to Include in the Procedure Guide	01:00:00
	Module Ten - Share Office Procedure Guide	01:00:00
	Module Eleven - Successfully Executing the Guide	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Organisational Skills
	Module One - Getting Started	00:30:00
	Module Two - Remove the Clutter	01:00:00
	Module Three - Prioritize	01:00:00
	Module Four - Scheduling Your Time	01:00:00
	Module Five - To Do Lists	01:00:00
	Module Six - Paper and Paperless Storage	01:00:00
	Module Seven - Organization in Your Work Area	01:00:00
	Module Eight - Tools to Fight Procrastination	01:00:00
	Module Nine - Organizing Your Inbox	01:00:00
	Module Ten - Avoid the Causes of Disorganization	01:00:00
	Module Eleven - Discipline is the Key to Stay Organized	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Customer Relations and Dealings
	Module One - Getting Started	00:30:00
	Module Two - The Right Attitude Starts with You	01:00:00
	Module Three - Stress Management (Internal Stressors)	01:00:00
	Module Four - Stress Management (External Stressors)	00:30:00
	Module Five - Transactional Analysis	01:00:00
	Module Six - Why are Some Customers Difficult	01:00:00
	Module Seven - Dealing with the Customer Over the Phone	01:00:00
	Module Eight - Dealing with the Customer In Person	01:00:00
	Module Nine - Sensitivity in Dealing with Customers	01:00:00
	Module Ten - Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven - Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Customer Service: Telephone Etiquette
	Module One - Getting Started	00:30:00
	Module Two - Aspects of Phone Etiquette	01:00:00
	Module Three - Using Proper Phone Language	01:00:00
	Module Four - Eliminate Phone Distractions	01:00:00
	Module Five - Inbound Calls	01:00:00
	Module Six - Outbound Calls	01:00:00
	Module Seven - Handling Rude or Angry Callers	01:00:00
	Module Eight - Handling Interoffice Calls	01:00:00
	Module Nine - Handling Voicemail Messages	01:00:00
	Module Ten - Methods of Training Employees	01:00:00
	Module Eleven - Correcting Poor Telephone Etiquette	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Customer Relationship Management
	Customer Relationship Management	00:10:00
	What CRM Is and Who It Serves	00:15:00
	Checklist for Success	00:15:00
	Requirement Driven Product Selection	00:15:00
	Considerations in Tool Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	Building the Future	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Evaluating and Reviewing Your Program	00:15:00
	The Development Team	00:15:00
Microsoft Office Word
	Module One - Getting Started	00:30:00
	Module Two - Opening	01:00:00
	Module Three - Working with the Interface	01:00:00
	Module Four - Your First Document	01:00:00
	Module Five - Basic Editing Tasks	01:00:00
	Module Six - Basic Formatting Tasks	01:00:00
	Module Seven - Formatting Paragraphs	01:00:00
	Module Eight - Advanced Formatting Tasks	01:00:00
	Module Nine - Working with Styles	01:00:00
	Module Ten - Formatting the Page	01:00:00
	Module Eleven - Sharing Your Document	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Microsoft Office Powerpoint
	Module One - Getting Started	00:30:00
	Module Two - Opening PowerPoint	01:00:00
	Module Three - Working with the Interface	01:00:00
	Module Four - Your First Presentation	01:00:00
	Module Five - Working with Text	01:00:00
	Module Six - Formatting Text and Paragraphs	01:00:00
	Module Seven - Adding Pictures	01:00:00
	Module Eight - Advanced Formatting Tasks	01:00:00
	Module Nine - Working with Transitions and Animations	01:00:00
	Module Ten - Setting Up Your Slide Show	01:00:00
	Module Eleven - Showtime!	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Microsoft Office Excel
	Module One - Getting Started	00:30:00
	Module Two - Opening Excel	01:00:00
	Module Three - Working with the Interface	01:00:00
	Module Four - Your First Worksheet	01:00:00
	Module Five - Viewing Excel Data	01:00:00
	Module Six - Building Formulas	01:00:00
	Module Seven - Using Excel Functions	01:00:00
	Module Eight - Using Quick Analysis	01:00:00
	Module Nine - Formatting Your Data	01:00:00
	Module Ten - Using Styles, Themes, and Effects	01:00:00
	Module Eleven - Printing and Sharing Your Workbook	01:00:00
	Module Twelve - Wrapping Up	01:00:00
Refer A Friend
	Refer A Friend	00:00:00
Mock Exam
	Mock Exam- Office Admin and Customer Service Course	00:30:00
Final Exam
	Final Exam- Office Admin and Customer Service Course	00:30:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Office Admin and Customer Service Diploma

By John Academy

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