426 FEEL courses in London

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

This workshop will help you improve the impact, clarity, accuracy and effectiveness of your sales proposals. It takes bid and proposal teams right through the process, from start to finish - from forming the team and gathering the information, through to writing and reviewing the proposal document, and on to presenting it to the client. The learning points shared in the programme come from the trainer's extensive real-world experience with a wide variety of businesses. As a result of attending this programme, participants will be able to: Write more clearly, more grammatically and more persuasively Structure their written communications more effectively Avoid the 'howlers' that can cost you business Impress your clients Win more business 1 Bid strategy How to combine your knowledge of the market or customer, your products and services, and your competitors, to create a quality bid New insights into your comparative advantages and competitive position in the marketplace Understanding more about how your client views you and other suppliers A plan of attack to build on your strengths and attack the weaknesses of your competition Dealing with RFP/ITT situations 2 Teamwork How a bid or proposal team needs to prioritise and manage preparation time Co-ordinating input from team members Agreeing responsibilities 3 The importance and role of a well-written sales proposal Why bother? - the value of the sales proposal to you and to the customer What the customer wants and needs to make a decision in your favour Understanding and delivering on customer expectations Review and discussion of different proposals - with real-life examples 4 The best way to structure your sales proposals A section-by-section, page-by-page review of best practice in structuring great sales proposals How to improve the way you match your proposal to the customer's objectives and requirements Plan your sales documents systematically - to make them easy to read and more persuasive How to make your proposal look like the 'least risky' option 5 Making your proposal a compelling and persuasive proposition Choosing the right words that sell effectively Selecting the right content and information for your document or proposal Using an option matrix to summarise complex choices and increase final order value How to write an executive summary 6 Well-written and error-free Developing your writing style for maximum impact Expressing the content (ie, selling points) clearly, concisely and correctly Proof-reading and editing work effectively, using formal marks and techniques Improving visual layout, format and appearance Keeping it customer-focused 7 Presenting to the client - overview Presentation options Understanding the client's objectives - as well as your own The proposal review meeting - logistics Managing to the next step Designing and delivering a compelling presentation Isolating objections and concerns Follow-up and follow-through 8 Positioning your final proposal Finalising your bid - presenting the right 'best few' USPs, features and benefits and making them relevant and real to the customer Smart ways to position price and be a strong player - without being the cheapest How to differentiate yourselves by how you present, as well as what you present How to design and deliver a successful bid presentation 9 Bid presentation practice session with structured feedback Participants work in small groups or pairs to prepare and later present a sample section from a real life bid or proposal presentation The trainer will provide assistance and input During group review and discussions, input from others will be encouraged and many best practice ideas summarised 10 Managing the end game How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns How to read the situation to plan the next step Identifying negotiation tactics - and how to deal with them Planning for a negotiation and how to get the customer feel they have the 'best deal' 11 Workshop summary and close

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Remote working is on the increase. However, managing a remote team is not always the same as managing a traditional, single-site office-based team.

Angelic Reiki London

Accredited 1 Day Practitioner Diploma Service Description Accredited 1 Day Practitioner Diploma Course in Pregnancy and Postnatal Massage Pregnancy/Postnatal massage is a little different from a normal Swedish massage and it's performed in side-lying position. Most women who are requesting a massage during pregnancy will do so for a reason. It may be that they are feeling stressed and anxious, or they may be experiencing some of the many discomforts associated with pregnancy. Massage during pregnancy can offer a range of wonderful benefits. Not only can it help a woman to relax, but massage can also help support her body and her mind during a time of major physiological and emotional changes. As well as providing benefits throughout pregnancy, massage can also provide valuable support to a woman and her partner throughout labour and birth. Massage can be enjoyed throughout pregnancy from 14 weeks on, but especially during the second and third trimesters, massage can help support a woman as her body undergoes the various stresses and strains that can develop throughout the latter stages of pregnancy. This course is insurable and accredited by ABT and therapists can offer this therapy either in pregnancy or postnatal as well as to any clients that are unable to lie in supine/prone position. **Prerequisite: Must hold a Level 3 Body Massage and A&P Qualification (or the equivalent). If unsure, please do email us prior to booking so that we can check your qualifications meet the required standard.

Join Dr Andrew Morrice for a deep dive into what the latest mind-body research tells us about the impact of sleep, the microbiome, nutrition, culinary practices and more on our mental and physical health, and recovery … Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Sleep and sound nutrition are widely recognised to be essential to mental health – this day gives you an opportunity to learn about these two areas in depth, including the role of the Microbiome. A greater understanding of these two areas can be vital in freeing ourselves from the ‘mind-only mindset’ to help us quickly and effectively resolve many of our difficulties in life. Sleep has always been integral to the human givens approach and this course is a chance to catch up on recent advances in understanding and evidence as to which approaches best help with poor sleep. We will explore how sleep allows for the physical recuperation, learning and emotional regulation that are key to improving many mental health problems. The role of food and the microbiome in mental health is seldom part of managing the immediate challenges we face, yet is so important in preventing difficulties, or maintaining recovery, that it is an area in which we can benefit from feeling greater confidence when guiding and advising our clients (or ourselves!). Throughout the day, tutor and GP Andrew Morrice draws on the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years, using the Human Givens model), to take us on a deep dive into two of the key interfaces between mind and body: sleep and food, and their effects on our health. Andrew is a most inspiring teacher who is passionate about his subject. Furthermore, his experience as a doctor was invaluable...PSYCHOTHERAPIST / COUNSELLOR What will you learn The structure of sleep – and the functions of the different stages of sleep, including Non-REM and Slow Wave/Deep sleep The fundamental conditions required to promote healthy sleep The challenges of assessing sleep properly both for ourselves and others The complex relationships between sleep disturbances and depression, anxiety, pain syndromes and fatigue states, plus Simple organising ideas for navigating all this complexity What we can do to help resolve sleep difficulties so that we can wake feeling refreshed and emotionally prepared for the next day The fundamental science of the Microbiome – and its links to inflammation, mental health and physical health The eating patterns that worsen or help in mental and emotional health How and why processed foods undermine and confuse our innate guidance systems An understanding of the many other factors impinging on our ability to ‘forage’ well in the modern ‘food environment’ The basis on which foods or eating can become addictive, and how this can point to ways to address these difficulties Why we should consider the implications of the fasting state for our work How Human Givens tools can help clarify many of the confusions around food How to spot diet cults, tribes, and misleading claims Eating patterns we can confidently recommend to support health and wellbeing A review of how depression can be seen as a mind-body state rather than a ‘mental health disorder’ You will also have time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Microbiome and Diet – Finding our Food: how did this get so complicated and confusing? 10.45am Discussion over tea/coffee 11.15am Understanding Processing, Addiction and Tribalism 12.45pm Lunch (included) 1.30pm Getting a good night's sleep 2.45pm Discussion over tea/coffee 3.00pm Sleep, depression and inflammation 4.00pm Day ends Who is this course suitable for? The Mind-Body Connection In Depth series is open to anyone interested in deepening their understanding of mental and physical health. If you previously attended Andrew Morrice’s Mind-Body Connection course, and would like to spend more time on practical applications, the microbiome, the interface between diet and mental health and to thoroughly review the topic of sleep – this course is for you. Please note: you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Movement, Emotion and Calm’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.