Name: Customer Service
Price: 450 GBP
Availability: InStock

Bath

Aberdeen

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Mangates

Customer Service Essentials 1 Day Training in Aberdeen

Boost Customer Satisfaction: Join us 1 Day Training in Bath

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Bath

Building Better Careers with Soft Skills: 1-Day Workshop in Bath

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

The Cybersecurity Overview course enables you to understand various terms in cyberspace, such as cyber risks, threats, vulnerabilities, risk management, and so on. It reviews the impact of several cybercrimes committed over the past few years citing relevant real life case studies and examples.

The course emphasizes the importance of cybersecurity and provides guidance to senior top management as well as employees on the steps to adopt cybersecurity for an organization. Along with understanding the cybersecurity lifecycle, the course identifies industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.

Course Outline:

CyberCrimes: Concept, Impact and Examples

Basic terminologies
Definition of cybercrimes
What is Crimeware?
Cybercrimes: Main actors and their motives
Why do cybercrimes occur?
When, and where, and how do cybercrimes occur?
Who are targeted by cybercrimes?
How do cybercrimes occur? Anatomy of cyberattacks
Elements involved in a typical cybercrime breach
Consequences of cybercrimes
Real life impacts of cybercrimes with case studies

Cybersecurity in focus

Cybersecurity definition
Benefits of Cybersecurity
CyberSecurity considerations for management
What the Board-of-Directors needs to ask and consider
Cybersecurity lifecycle
Cybersecurity frameworks
NIST Cybersecurity Framework (CSF)
ISO 27001 Cybersecurity Framework
ISO 27032 Cybersecurity Framework
COBIT 5
Cybersecurity best practices and tips for employers and employees
Cybersecurity vs. Cyber Resilience

Appendix A - Cybercrimes and Cybersecurity: Basic Terminologies
Learning Objectives:
Understand cyber risks, threats, vulnerabilities, and risk management.
Understand the impact of cybercrimes with relevant real life case studies/examples.
Understand what is cybersecurity and its relationship with IT Security.
Understand what boards of organizations need to ask and consider for adopting or strengthening cybersecurity in their organizations.
Understand the cybersecurity strategy lifecycle.
Identify industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.
Understand why cybersecurity is not enough today and the necessity of adopting cyber resilience.
Course Agenda:
Day 1
CyberCrimes - Concept, Impact, and Examples
Cybersecurity in focus
Target Audience:
Cybersecurity Overview course is related to the Cybersecurity Foundation course and 
is developed to help business leaders and IT professionals understand and plan 
the adoption of NIST CyberSecurity Framework. For example:

CEO, CIO, CISO and other top management executives
Relevant administrators and IT managers
All employees and individuals of an organization, especially those that are working in the cloud or cyberspace environment

Cyber Security Overview 1 Day Training in Bath

 London

<div style="color: rgb(102, 109, 112); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 109, 112);"><div style="color: rgb(102, 109, 112); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 109, 112);">This is the Alan d signature course. This Intermediate Hairdressing Course is aimed at hairdressers returning to the industry or experienced stylists who feel &lsquo;bogged down&rsquo; with their everyday routine. It aims to help you polish up your skills and give some much needed inspiration. It&rsquo;s also ideal for newly qualified hairdressers that don&rsquo;t feel confident on the salon floor. Choose training on cutting, styling &amp;/or colouring.Courses begin weekly throughout the year.The Alan d Hairdresser Refresher certification is awarded on completion of the course.This course can be taken at both our London and Ipswich Hairdressing Schools.</div><div style="color: var(--color-content-border); box-sizing: border-box;" fr-original-style=" color: var(--color-content-border);"> </div><div style="color: rgb(102, 109, 112); box-sizing: border-box;" fr-original-style=" color: rgb(102, 109, 112);"><h3 style="color: var(--color-content-heading); box-sizing: border-box;" fr-original-style=" color: var(--color-content-heading);">Course Price:</h3>&pound;990 inc VAT</div><div style="color: var(--color-content-border); box-sizing: border-box;" fr-original-style=" color: var(--color-content-border);"> </div><div style="color: rgb(102, 109, 112); box-sizing: border-box;" fr-original-style=" color: rgb(102, 109, 112);"><h3 style="color: var(--color-content-heading); box-sizing: border-box;" fr-original-style=" color: var(--color-content-heading);">Intermediate Hairdressing Course Dates</h3>Weekly on request</div><div style="color: rgb(102, 109, 112); box-sizing: border-box;" fr-original-style=" color: rgb(102, 109, 112);"> </div><div style="color: rgb(102, 109, 112); box-sizing: border-box;" fr-original-style=" color: rgb(102, 109, 112);"><h3 style="color: var(--color-content-heading); box-sizing: border-box;" fr-original-style=" color: var(--color-content-heading);">Our Hairdressing Academies</h3>Our Refresher/Confidence Builder Course can be taken at both our London and Ipswich Hairdressing Schools.Situated in the heart of London, our Hairdressing School in Barbican, adjacent to Farringdon Elizabeth Line, Barbican exit, is the ideal place for newly qualified Hairdressers to build their confidence on the salon floor or experienced stylists looking for inspiration. Learn in a realistic salon environment, with training from some of the best Hairdressing trainers in the industry.Our Ipswich Hairdressing School also provides a realistic working environment and is ideal for newly qualified Hairdressers &amp; experienced Stylists in East Anglia looking to improve their confidence and skillset. As Suffolk&rsquo;s leading Hairdressing and Barbering School, expect to use only salon quality products, styling and cutting tools during your training.<a href="https://aland.co.uk/london-hair-dressing-and-barbering-training-centre/" style="color: rgb(255, 255, 255) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 255, 255) !important;">VIEW OUR LONDON ACADEMY</a><a href="https://aland.co.uk/ipswich-hair-dressing-and-barbering-training-centre/" style="color: rgb(255, 255, 255) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 255, 255) !important;">VIEW OUR IPSWICH ACADEMY</a></div><div style="color: rgb(102, 109, 112); box-sizing: border-box;" fr-original-style=" color: rgb(102, 109, 112);"> </div><div style="color: rgb(102, 109, 112); box-sizing: border-box;" fr-original-style=" color: rgb(102, 109, 112);"><h3 style="color: var(--color-content-heading); box-sizing: border-box;" fr-original-style=" color: var(--color-content-heading);">FAQs</h3>How much Hairdressing experience do I need to take your Hairdressing Refresher/Confidence Builder Course? This&nbsp;<a href="https://aland.co.uk/intermediate-hairdressing-courses/" style="color: var(--color-content-link); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--color-content-link);">Intermediate Course</a>&nbsp;is ideal for hairdressers returning to the industry who would like to brush up on their skills and learn the latest techniques. It&rsquo;s also ideal for experienced hairstylists looking for inspiration or newly qualified hairdressers who want to build their confidence. Spoken English is essential.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">What type of training can I expect on the Hairdressing Refresher/Confidence Builder Course? This course is mostly practical with some relevant theory. Expect to cut, colour and style hair on both dummy heads and live models.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Is the Alan d Refresher Course certification industry recognised? Yes, all Alan d certificates are industry recognised and are a great addition to your CV.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Do you have a more bespoke Hairdressing Course? Our&nbsp;<a href="https://aland.co.uk/hairdressing-bootcamp/" style="color: var(--color-content-link); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--color-content-link);">#ONTHEFLOOR</a>&nbsp;course is our bespoke Hairdressing Bootcamp Course where you decide what you learn. Aimed at newly qualified or experienced Hairdressers, this course allows you to brush up on specific skills.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Do you have any Advanced Hairdressing Courses I could take after this? We offer our a&nbsp;<a href="https://aland.co.uk/nvq-level-3-hairdressing-course/" style="color: var(--color-content-link); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--color-content-link);">Level 3 NVQ Diploma in Hairdressing Course</a>&nbsp;which is ideal for experienced hairstylists looking to expand their skillset.</div></div><div style="color: rgb(102, 109, 112); box-sizing: border-box;" fr-original-style=" color: rgb(102, 109, 112);"> </div>

This is the Alan d signature course. This Intermediate Hairdressing Course is aimed at hairdressers returning to the industry or experienced stylists who feel ‘bogged down’ with their everyday routine. It aims to help you polish up your skills and give some much needed inspiration. It’s also ideal for newly qualified hairdressers that don’t feel confident on the salon floor. Choose training on cutting, styling &/or colouring.
Courses begin weekly throughout the year.
The Alan d Hairdresser Refresher certification is awarded on completion of the course.
This course can be taken at both our London and Ipswich Hairdressing Schools.
Course Price:
£990 inc VAT
Intermediate Hairdressing Course Dates
Weekly on request
Our Hairdressing Academies
Our Refresher/Confidence Builder Course can be taken at both our London and Ipswich Hairdressing Schools.
Situated in the heart of London, our Hairdressing School in Barbican, adjacent to Farringdon Elizabeth Line, Barbican exit, is the ideal place for newly qualified Hairdressers to build their confidence on the salon floor or experienced stylists looking for inspiration. Learn in a realistic salon environment, with training from some of the best Hairdressing trainers in the industry.
Our Ipswich Hairdressing School also provides a realistic working environment and is ideal for newly qualified Hairdressers & experienced Stylists in East Anglia looking to improve their confidence and skillset. As Suffolk’s leading Hairdressing and Barbering School, expect to use only salon quality products, styling and cutting tools during your training.
VIEW OUR LONDON ACADEMYVIEW OUR IPSWICH ACADEMY
FAQs
How much Hairdressing experience do I need to take your Hairdressing Refresher/Confidence Builder Course?
This Intermediate Course is ideal for hairdressers returning to the industry who would like to brush up on their skills and learn the latest techniques. It’s also ideal for experienced hairstylists looking for inspiration or newly qualified hairdressers who want to build their confidence. Spoken English is essential.



What type of training can I expect on the Hairdressing Refresher/Confidence Builder Course?
This course is mostly practical with some relevant theory. Expect to cut, colour and style hair on both dummy heads and live models.



Is the Alan d Refresher Course certification industry recognised?
Yes, all Alan d certificates are industry recognised and are a great addition to your CV.



Do you have a more bespoke Hairdressing Course?
Our #ONTHEFLOOR course is our bespoke Hairdressing Bootcamp Course where you decide what you learn. Aimed at newly qualified or experienced Hairdressers, this course allows you to brush up on specific skills.



Do you have any Advanced Hairdressing Courses I could take after this?
We offer our a Level 3 NVQ Diploma in Hairdressing Course which is ideal for experienced hairstylists looking to expand their skillset.

Alan d Hairdressing Education

Beauty Therapist

Hairdressing

Trainers Course

Hair Stylist

Choose what you want to learn in this fast-track hairdressing course. Aimed at those who’ve left college with a hairdressing qualification but don’t feel confident enough on the salon floor or those needing to brush up on a specific skill. Our training concentrates on cutting, colouring, styling and barbering.

The Refresher/Confidence Builder

1 Day

Bristol

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Every day, managers solve difficult problems, turn organizations around, and achieve astonishing performance. To be successful, every organization needs good managers.
This Essential Management Skills training is suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow while giving existing managers the chance to review their current skills and build on their performance.

Course Contents:

Develop the managers in your business and increase organizational performance
The nature of management is to motivate and coordinate others to cope with diverse and far-reaching challenges. Managers set up the conditions that help other people perform well. In the past, many managers exercised tight control over employees. But the field of management is undergoing a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision. These management skills training course materials will provide managers with the tools and techniques to perform effectively in the modern business world. Helping them to inspire their team and set engaging targets to increase their chances of ensuring success.

Why is taking this Essential Management Skills training course a good idea?

Well, just imagine if you were better able to:

Understand their management style and use it to effectively react to team requirements.
Apply goals, strategy, objectives and tasks to help prioritize and meet departmental outcomes.
Concentrate on the important aspects of their work by delegating non-essential tasks.
Provide employees with timely performance feedback and achieve smart conversations.
Manage innovative meetings and communicate important business requirements.
Motivate and inspire employees to ensure business success.
Ultimately, this training will help managers to engage and enthuse their team, becoming better able to adapt their approach to suit the demands of the role and achieve results.

This management skills training is designed to give leaders and managers the essential skills they need to not only improve their own skills but also drive the performance improvement of the people in their teams. The overall aim is to improve their ability to engage and motivate those around them and to increase business success through effective management techniques.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, building an understanding of the five key tasks of managers and what is required to achieve them.

Icebreaker – Developing an understanding of what participants expect to get out of the training course and their expectations.

Management as a Product – Understanding the purpose of management and how it can be improved by considering it as a product in its own right.

Assessing Your Personal Management Style – Completing a questionnaire to define the management style of participants, helping to identify with their approach and noting any shortfalls. Identifying when it might be best to adapt their style to suit an alternative approach.

Setting Goals, Strategies, Objectives, Tasks and KPIs – Deciding the hierarchy of the different elements and creating their own workplace examples.

Prioritising – Using guidance from the Pareto Principle to help understand different priorities and how tasks should be approached.

Delegating – Establishing a structured approach to delegating and following a case study that helps the participants apply this to a real-life scenario. Includes examples of a delegation log and RACI for use back in the workplace.

Giving Performance Feedback – Defining performance feedback and understanding how to engage in smart conversations that get results. Includes a chance to role-play expected approaches using workplace simulations.

Managing Meetings – Learning the seven steps to successful workplace meetings.

Having Innovative Meetings – Applying Gamification techniques to help make 
meetings more engaging and motivate attendees to change behaviors, develop skills or solve problems. Includes two key interactive activities that can be applied to workplace meetings
.
Creating Engagement – Establishing the elements that help create engagement for teams and how these can be used at work.

Motivation – A review of the different approaches to motivation and how best to include motivation techniques in your everyday working style. Use of a TEDTalks video to look at a different approach to motivation. Includes two case studies to help embed the learning and highlight how learned techniques are best used in the real world.

Summary – A look at actions and how to move into a ‘future state’ of learning to ensure management skills are further developed.

This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Essential Management Skills training you will be able to:

Use a framework for effective management
Set goals, objectives, strategy and KPIs
Prioritize and organize your work effectively
Create employee engagement
Motivate and monitor your staff

Certification:

Once after the training, you receive a course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Essential Management Skills.

Essential Management Skills 1 Day Workshop in Bristol

Essential Management Skills 1 Day Workshop in Bromley

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Anyone who manages or leads people in  a remote or virtual environment would benefit from the training provided by this Managing a Virtual Team training course materials. The course would suit people managing teams that work from home, on the road, at various locations or any other situation where the team is not based in the same place from day to day.

Course Contents:

Managing Virtual Teams has become a hot topic over the last few years. People are now much more likely to work from home, from their car, at alternative locations, or even on the other side of the world, which means managers might rarely see them.

Consequently, managers that are asked to lead these virtual teams not only face the usual leadership dilemmas, they also have to be able to adapt to these challenges in an environment where the rules have changed.

Managing virtual teams requires a different approach. It means developing new skills, communication methodologies and techniques to get the best out of teams and improve organisational and personal performance.

Perhaps you’ve always had virtual teams and you want to make your managers more effective. Or you want to refocus existing teams by developing your management team skills. Whatever your need, Trainer Bubble provides you with a comprehensive training course on managing a virtual team that will make your life easy.

Why is taking a virtual team training course a good idea?

Well, just imagine if you were better able to:

Inspire your virtual teams, bringing out the best in each and every individual.
Overcome the barriers and isolation that working remotely can cause.
Develop a virtual team that works collaboratively and with the interests of the organisation at heart.
Increase their teams performance through clear goal setting and communication.
Improve the effective use of technology within the organisation.
Develop trusting relationships that ensure the team works towards common goals.
Keep their teams happy and reduce staff turnaround.

Ultimately this training allows you to nurture a virtual team that is more motivated, inspired and productive. You need to know that your managers can effectively lead remote workers and now you have the training to do it.

This training will provide you with the tools and techniques to overcome the challenges of a virtual manager. They will be provided with practical tips to help you lead effectively, communicate successfully and consequently increase the performance of your virtual or remote team.

Course Topics:

What is a Virtual Team? – Providing the scope and broad definitions of various situations that constitute managing a virtual or remote team.

Benefits and Challenges – Identifying the benefits and challenges that face a manager of a virtual team and suggesting the mindset that a virtual manager needs to develop.

Competencies and Skills – Establishing the competencies and skills of a virtual manager and acknowledging where there may be development opportunities.

Virtual Team Case Study, Part One – The first part of a case study that follows Steve on his virtual team management journey. What challenges and opportunities are there for Steve with his new team?

Building a Virtual Team – What does a virtual team require from their manager to be a success and what ground rules should be set?

Virtual Team Case Study, Part Two – How should Steve set up his initial meeting with his team? What should be included and how should he approach this?

Working on Trust – What traits build trust in a virtual team and how can the participants demonstrate this with their teams?

Using Technology Effectively – Reviewing the tools available to the virtual manager and knowing which tool is better to use for each situation.

Virtual Team Case Study, Part Three – How can Steve resolve the challenges that he is facing with his virtual team? What should he do and how could he have avoided them in the first place?

Communication Skills – What is the best practice of communication with a virtual team and how can we ensure our communication approach is effective?

Feedback Skills – Understanding the purpose and guiding principles of feedback and developing an approach to feedback preparation.

Virtual Team Case Study, Part Four – What can Steve do to resolve the problem of a poorly performing virtual employee? How could he have avoided the problem in the first place?

Managing Performance from a Distance – How to monitor virtual work, set goals and provide effective reviews without micromanaging or losing control of the team.

Session Recap – An activity review of the core elements of the training course ready to feed into the personal action plan.

Course Feature:

At the end of this managing a virtual team training, you will be able to:

Understand and develop the skills required to effectively manage a virtual team
Build engagement and trust with members of their virtual team
Effectively use technology and tools to support communication within the team
Improve their communication and feedback approach with your virtual team
Track progress and performance management of team members to achieve success

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anyone who is interested in learning Managing Virtual Team Skills.

Managing a Virtual Team Skills 1 Day Training in Bristol

Managing a Virtual Team 1 Day Training in Bristol

Managing a Virtual Team Skills 1 Day Training in Bath

Managing a Virtual Team 1 Day Training in Bath

Essential Management Skills 1 Day Workshop in Bath

Loughborough

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			Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
			<div> 2 x 3 Hour Sessions</div>
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			Want to run this event in-house? Enquire about running this event in-house 
			
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			Interested in attending? Have a suggestion about running this event near you? Register your interest now
			
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		<h3>Description</h3>
		<h4>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive. </h4>
<h4>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers. </h4>

	
		<h3>Modules/Lessons</h3>
		<h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers feel important</li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
The programme is made up of 2 x 3-hour virtual modules or 1 day in person
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what you say and do - bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
2 x 3 Hour Sessions £450.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.

Modules/Lessons

Programme Outcome
Customers feel engaged & informed throughout the whole journey
Customers feel important
Reduces complaints
Increases compliments
Help you win more business
Increases recommendations and profitable customer conversations
Improves external perception of your business
Makes it a better place to work
Colleagues feel important and even more confident in their roles
Great Customer Service drives great Customer Experience
Duration
The programme is made up of 2 x 3-hour virtual modules or 1 day in person
Programme content
Introduction and Welcome - We are all part of the same journey - what does this mean to you
What do we mean by Customer service and how this links to the customers experience?
In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset
Its not what you say, it is what you say and do - bringing Customer Service to life by 'Being It'
The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal & external customers
Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey
Being on the front foot - what does this mean and how can we demonstrate this to our customers
Engaging with our customers, when, how often, why & about what
Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.
Follow up coach to support the business in implementing this important skill as required


Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service

General Admission

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONKate Barker has worked in publishing for over twenty years as an agent, commissioning editor and ghostwriter. Before setting up her own company, Kate Barker Literary Agency, she spent ten years at Penguin, where she was an Editorial Director for Viking, acquiring fiction and non-fiction. She has also worked for Orion, Curtis Brown and for digital publisher Bookouture.She is looking for commercial and reading group fiction for adults and would love to find an unputdownable thriller like Rosamund Lupton&#39;s Three Hours, a funny, heartbreaking contemporary novel like Queenie by Candice Carty-Williams or a romantic comedy with a unique premise like The Flatshare by Beth O&#39;Leary. She also loves historical fiction and series crime.Kate would like you to submit a covering letter, one page synopsis and the first three chapters (Max 5,000 words) of your completed manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Kate is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Monday 23 September 2024

LOOKING FOR: ADULT FICTION, SCIENCE FICTION / FANTASY

After several years spent within publishing houses Bookouture, Canelo, Avon, One More Chapter and Head of Zeus, Hannah Todd became a Literary Agent at the Madeleine Milburn Literary, TV & Film Agency, before joining Janklow & Nesbit in January 2025. Her clients include Kirsty Greenwood, Charlie Gallagher and Leah Mercer.

Hannah is keen to see commercial fiction across the board, but with a particular focus on romance, Science Fiction/Fantasy & mystery novels. She is drawn to books with exemplary characterisation, voice and strength of feeling. But don't let your characterisation overshadow the need for impeccable plot and if you can make her laugh or cry then you're onto a winner! 

Across the full light-dark spectrum Hannah especially loves SFF that features an unlikely band of heroes, like the Six of Crows series by Leigh Bardugo, Scott Lynch's Gentleman Bastard series, Becky Chambers' The Long Way to a Small Angry Planet, T. Kingfisher's Nettle and Bone,and  the cosy themes/settings offered by Heather Fawcett and TJ Klune.

Hannah's advice is make sure you have a clear USP and hook: If you are sending your reader to a magical academy, or if we're riding dragons or waving wands, that's great! But what makes your book feel different and fresh? An excellent voice is key, but what else makes your take on these tropes stand out? An example of a phenomenal book that has turned the magical academy trope on its head, with layers of excellent world building, a unique magic system and plot twists galore is The Will of the Many by James Islington. If you have something crafted this beautifully then Hannah wants to see it!

Romantasy of varying spice levels, accessible to both romance and fantasy readers, is on Hannah's wishlist. And you can whisk her away with contemporary romance novels, romcoms, sweeping love stories that redefine the genre. Romcoms with great disability rep and LGBTQIA+ stories that focus on the joy of falling in love are high on Hannah's agenda. She particularly loves Emily Henry, Laura Wood and Abby Jiminez. Think more Nicholas Sparks than Sally Rooney, and Bonnie Garmus rather than Gabrielle Zevin. In this space, she is a big fan of Emma Donoghue, Bonnie Garmus and Jojo Moyes.

Meet with Hannah to discuss your crime and high-concept thrillers with an unsettling ‘it-could-happen-to-me’ feeling, coupled with a twist that's unseen until its delivery. The book she most wants to find in this space is something like Three Hours by Rosamund Lupton in both its themes (real-world emotional suspense) and its execution. A mystery series that feels like a real 'romp' is something she loves to escape with too. 

With regards to all genres, Hannah is particularly interested in voices from underrepresented backgrounds: such as writers of colour, indigenous communities, the LGBTQIA+ community, and those with disabilities.

Hannah does not the right agent to give advice on:
Re-imaginings of the classics
Books that feature characters putting on Shakespeare plays!
Historical fiction
Children's, middle-grade and YA 

Hannah would like you to submit a covering letter, one page synopsis and the first 5,000 words of your completed manuscript in a single word document.

(In addition to the paid sessions, Hannah is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Tuesday 8th July 2025

I Am In Print

BOOKINGS CLOSED! 16th July Hannah Todd #Agent121. Looking for: ADULT FICTION

An Accredited CPD-Certified Training Seminar for Employers, HR Managers, and Team Leaders

“1 in 4 women and 1 in 7 men will experience domestic abuse in their lifetime.”
 (Source: Office for National Statistics)

Domestic abuse is a workplace issue—whether it occurs inside or outside the home. This session provides a valuable introduction for employees in developing and embedding policies that protect staff, promote wellbeing, and fulfill legal and ethical responsibilities. 

Workplaces play a vital role in recognising, responding to, and supporting employees affected by domestic abuse. Having an effective Domestic Abuse Policy and Procedures will ensure your workplace is ‘A Safe Space to Work.’
 
What You'll Gain

By attending this 1 hour live Teams Session, you will:

Learn the main components of an effective workplace domestic abuse policy

Learn how to embed procedures that support impacted employees safely and sensitively

Clarify the legal, health and safeguarding responsibilities of employers

Explore how to respond appropriately to disclosures of domestic abuse

Learn the next steps for implementation within the workplace

Why Attend?

This seminar is ideal for organisations developing internal domestic abuse policies and procedures. The session offers practical steps to align with best practice, legal requirements, and trauma-informed approaches—supporting both compliance and compassion.

By the end of the session, attendees will feel confident in:
Drafting or refining a domestic abuse policy
Creating a safe environment in which to disclose
Building internal response plan that includes HR, line managers and support services

Additional Benefits
CPD credits awarded
Printable handouts and policy templates provided
Certificates of attendance available on request
Free Domestic Abuse Policy 

Workshop Host
Julie Johns MBE
Format: Live Teams Session
Duration: 1 hour
Cost: For this date only £25 per person (normally £35 per person)

Safe Space Consultancy

Introducing Domestic Abuse Policies & Procedures

This event is designed to be an annual update to your clinical coaching role. We will provide you with the latest news, and any changes and be on hand to answer any of your coaching queries. The main part of the evening will be led by Ruth Wootton, founder of Momentwn Consulting. Ruth will be talking about how to adapt your coaching to encourage independent learners.&nbsp;Learners are becoming more reliant on information being provided for them and then feeling lost when they move from student to RVN. We would like to help you encourage these learners to become independent during their training so that they can research and find our information themselves ready for their professional careers.Attendance is free if you are an Abbeydale primary centre or if you have an Abbeydale student. If you are new to Abbeydale you are more than welcome to attend, we will invoice you &pound;50 for your space. &nbsp; More about Ruth:Ruth has over two decades of experience in a variety of senior leadership roles and 10 years of coaching and leadership development.&nbsp;Ruth is an ILM Level 7 qualified Executive Coach and Leadership Mentor, Career Coach, Member of the Association for Coaching, accredited Resilience at Work&reg; Practitioner and also holds an ILM Level 7 Award in Strategic Leadership.

This event is designed to be an annual update to your clinical coaching role. We will provide you with the latest news, and any changes and be on hand to answer any of your coaching queries. The main part of the evening will be led by our Internal Quality Assurarers, Hil Varlow and Juliet Whatley.
Hil and Juliet will be focussing on some of the queries and issues they see when reviewing the Central Skills Log; these include preparing students for nursing consultations, intruding quality assurance into the student's role within the practice, the difference between care plans and care bundles plus the use of expert witnesses. 
Attendance is free if you are an Abbeydale primary centre or if you have an Abbeydale student. If you are new to Abbeydale you are more than welcome to attend, we will invoice you £50 for your space. 





Samantha Morgan-Hourd

Veterinary

Veterinary Medicine

Animal Care

Pets & Animal Care

Clinical Coach Standardisation Event July 2025

Why Video is Essential For Business
This interactive workshop is your key to mastering the art of creating impactful and high-quality video content tailored for your business needs.

What You Will Learn:
Get hands-on with the key skills for impactful video production:
Video Dynamics: Understand what makes visuals engaging and effective.
Essential Equipment: Choose the right equipment for your needs.
Planning Perfection: Set the stage for a smooth and successful shoot.
Framing Fundamentals: Compose shots that tell a story.
Audio & its Importance: Capture clear and professional sound.
Lighting Mastery: Master techniques for beautiful visuals.
On-Camera Confidence: Deliver your message with poise and presence.
Directing for Impact: Get the best performances from others.
Cutaway Creativity: Enhance your storytelling with strategic cuts.
Shoot Savvy: Plan efficient and productive filming sessions.
Who Should Take This Workshop?
This workshop is ideal for business owners, entrepreneurs, and marketing professionals who want to incorporate video into their marketing strategies but lack prior video experience.
Workshop Prerequisites:
A basic understanding of computers and the internet
A willingness to learn and practice new skills
Workshop Format:
This workshop is delivered online on Zoom.
Workshop Duration:
This workshop has been broken down into three sessions and runs over three weeks. Each session is run on a Friday from 12 to 2 PM so there is no information overload. You will receive a recording of each session on completion so that you can review the work at your leisure.
Don't miss out on this opportunity to empower your business with the power of creating videos. Enrol in our ‘Creating Videos With Your Phone’ workshop today and start creating captivating videos that drive engagement, boost conversions, and elevate your business to new heights of success.
If you would like to find out more about creating and using video in your business then feel free to book a 121 with us.
You might also want to consider joining our 'Video Creators Club' which has everything that you need to get started using video in your business.

Clockwork Eye Video

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Ten live dialogues between Prof Ernesto Spinelli and International Existential Therapists followed by an &nbsp;Experiential Study Group.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">A phenomenological approach to re-view psychopathology:We aim to explore the lived experiences of irregular perceptions of reality with an open mind. Each Saturday includes a live dialogue between Prof Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by B&aacute;rbara Godoy.This series of ten Dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients&#39; often painful, confounding, and deeply unsettling life experiences. TIMES AND DATES 202525 Jan.&nbsp;&ldquo;Knots&rdquo;&nbsp;with&nbsp;Prof. Ernesto Spinelli2 Feb.&nbsp;&ldquo;Healing&rdquo;&nbsp;with&nbsp;Dr. Michael Guy Thompson22 Mar.&nbsp;&ldquo;Difference&rdquo;&nbsp;with&nbsp;Dr. Todd DuBose12 Apr.&nbsp;&ldquo;Polarization&rdquo;&nbsp;with&nbsp;Prof. Kirk Schneider3 May&nbsp;&ldquo;Character&rdquo;&nbsp;with&nbsp;Prof. Robert Romanyshyn21 Jun.&nbsp;&ldquo;Opening&rdquo;&nbsp;with&nbsp;Dr. Yaqui Martinez19 Jul.&nbsp;&ldquo;Meaning&rdquo;&nbsp;with&nbsp;Dr. Jan Resnick25 Oct.&nbsp;&ldquo;Invention&rdquo;&nbsp;with&nbsp;Dr. Betty Cannon15 Nov. &ldquo;Hallucination&rdquo;&nbsp;with&nbsp;Prof. Simon du Plock13 Dec.&nbsp;&ldquo;Hysteria&rdquo;&nbsp;with&nbsp;B&aacute;rbara Godoy Full course (including dialogues): &pound;1260 (2 pm to 5 pm &ndash; UK time) Only Dialogues: &pound;630 (2 pm to 3 pm &ndash; UK time) Venue:&nbsp;Online Zoom Read the full <a href="https://www.therapyharleystreet.co.uk/2025-experiential-study-group-in-sanity-who-is-sane" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Programme here &gt;</a>Course Organised by: <img src="https://images.cademy.co.uk/d34b3e28-5501-46b2-9009-97ed10d2e273/376c7e35-cd6e-46a0-9b64-dee8373e64c4/original.png" style="width: 613px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 613px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Ten live dialogues between Prof Ernesto Spinelli and International Existential Therapists followed by an Experiential Study Group.



A phenomenological approach to re-view psychopathology:
We aim to explore the lived experiences of irregular perceptions of reality with an open mind. Each Saturday includes a live dialogue between Prof Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy.
This series of ten Dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients' often painful, confounding, and deeply unsettling life experiences.


TIMES AND DATES 2025
25 Jan. “Knots” with Prof. Ernesto Spinelli
2 Feb. “Healing” with Dr. Michael Guy Thompson
22 Mar. “Difference” with Dr. Todd DuBose
12 Apr. “Polarization” with Prof. Kirk Schneider
3 May “Character” with Prof. Robert Romanyshyn
21 Jun. “Opening” with Dr. Yaqui Martinez
19 Jul. “Meaning” with Dr. Jan Resnick
25 Oct. “Invention” with Dr. Betty Cannon
15 Nov. “Hallucination” with Prof. Simon du Plock
13 Dec. “Hysteria” with Bárbara Godoy


Full course (including dialogues):
£1260 (2 pm to 5 pm – UK time)

Only Dialogues:
£630 (2 pm to 3 pm – UK time)


Venue: Online Zoom


Read the full Programme here >
Course Organised by:






Therapy Harley Street

Existential Dialogues 2025: “In-Sanity, Who is Sane?” with Prof E. Spinelli

Full Course

Only Dialogues

“Meaning-Fullness” critiques traditional psychiatric diagnosis, advocating for an existential/phenomenological approach to mental health.
We aim to explore the lived experiences on irregular perceptions of reality with an open mind. Each Saturday includes: a live dialogue between Prof. Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy.
This series of ten dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients often painful, confounding, and deeply unsettling life experiences.


Meaning- between Prof. Ernesto Spinelli and Dr. Jan Resnick
“Meaning-Fullness aims to develop an alternative approach to traditional psychiatric diagnosis of psychopathology through an understanding of the existential vacuum and a phenomenology of language and the body. There is a growing epidemic of mental un-wellness even though there has never been so many psychiatrists and psychologists available. This contradiction demonstrates how a bio-medical approach is far too limited at best and a radical mistake, at worst. Through the use of theory, philosophical discussion and case studies, Meaning-Fullness seeks to elaborate how mental disturbance and emotional suffering, traumatic and dissociative experience, emptiness and meaninglessness, can be understood differently and then worked with in psychotherapy. When an existential/phenomenological perspective informs the therapeutic relationship, terms like treatment, healing, cure, recovery, growth and development, can be seen in a different light from the standard narratives and take on a wholly different meaning.”
Dr. Jan Resnick.


Dr. Jan Resnick is a senior psychotherapist, supervisor, and author. He has a PhD in Psychology (Psychoanalysis). As founder and Director of Training, he ran a Nationally Recognized and Accredited Registered Training Organisation called The Churchill Clinic for 18 years which became the largest such organisation in Australia for conferring post-graduate qualifications for training Psychoanalytic Psychotherapists. He was the Founding President of the Psychotherapists & Counsellors Association of Western Australia where he later received an Outstanding Achievement Award after serving 10 years on the Management Committee. He was an Editorial Advisory Board Member of the national journal Psychotherapy in Australia for 20 years and currently, an Advisory Board member of Blue Knot Foundation (formerly ASCA – Adult Survivors of Child Abuse). He is accredited by the Royal Australian New Zealand College of Psychiatrists to supervise psychiatry registrars in psychotherapy and has taught in the Advanced Psychotherapy Training Program. He has presented at many conferences including last year in
Valencia, Spain for the International Association for Relational Psychotherapy and Psychoanalysis, also for the Mental Health Practitioners Network of Australia, and 3 times for the RANZCP Psychotherapy Section bi-national conference. He runs a supervision group for Psychiatrists practicing psychotherapy for the past 15 years and supervises Developmental Paediatricians at the State Child Development Centre in West Perth. He has presided over 4 mental health charities and has over 100 publications including two books. His book based on his clinical work as a couples’ therapist is How Two Love, Making your Relationship Work and Last. His latest book published by Karnac Books (Oxford) is called Meaning-Fullness, Developmental Psychotherapy and the Pursuit of Mental Health, an existential/phenomenological and relational approach based on his clinical work over more than 47 years.


Prof. Ernesto Spinelli was Chair of the Society for Existential Analysis between 1993 and 1999 and is a Life Member of the Society. His writings, lectures and seminars focus on the application of existential phenomenology to the arenas of therapy, supervision, psychology, and executive coaching. He is a Fellow of the British Psychological Society (BPS) as well as an APECS accredited executive coach and coaching supervisor. In 2000, he was the Recipient of BPS Division of Counselling Psychology Award for Outstanding Contribution to the Profession. And in 2019, Ernesto received the BPS Award for Distinguished Contribution to Practice. His most recent book, Practising Existential Therapy: The Relational World 2nd edition (Sage, 2015) has been widely praised as a major contribution to the advancement of existential theory and practice. Living up to the existential dictum that life is absurd, Ernesto is also the author of an on-going series of Private Eye novels.


Date and Time: Saturday 19 July from 2 pm to 3 pm – (UK time)
Individual Dialogue Fee: £70
Venue: Online Zoom
FULL PROGRAMME 2025:
25 January “Knots” with Prof. Ernesto Spinelli and Bárbara Godoy
22 February “Healing” with Dr. Michael Guy Thompson and Prof. Ernesto Spinelli
22 March “Difference” with Prof. Tod DuBose and Prof. Ernesto Spinelli
12 April “Polarisation” with Prof. Kirk Schneider and Prof. Ernesto Spinelli
3 May “Character” with Prof. Robert Romanyshyn and Prof. Ernesto Spinelli
21 June “Opening” with Dr. Yaqui Martinez and Prof. Ernesto Spinelli
19 July “Meaning” with Dr. Jan Resnick and Prof. Ernesto Spinelli
25 October “Invention” with Dr. Betty Cannon and Prof. Ernesto Spinelli
15 November “Hallucination” with Prof. Simon du Plock and Prof. Ernesto Spinelli
13 December “Hysteria” with Bárbara Godoy and Prof. Ernesto Spinelli


Read the full programme here >
Course Organised by:


Existential Dialogue 2025: "Meaning" with Dr. Jan Resnick

Awarding Body:&nbsp;Open College Network (OCN Credit4Learning)Award Level:&nbsp;Level Three (Advanced)Minimum Age:&nbsp;18Entry requirements:&nbsp;None. English Level 2 desirable.Training Locations:&nbsp;E-learning - complete this course in the comfort of your own home or at work<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Course Overview:It takes a very special person to care for those at the end of their life&rsquo;s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.This course can also be combined with our&nbsp;Healthcare Practice (Fundamental Care Skills) Course&nbsp;which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Is this course for me?This course is suitable for you if:-- You are a healthcare professional or healthcare student and looking at focussing on this area of work -- You are a healthcare professional looking to add a specialised qualification to your C.V. -- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures -- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course. Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme. (Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">What does this course cover?Topics covered include:M01: Introduction and Course Overview M02: Caring for people at the end of their life M03: Palliative Care M04: What is person-centred care? M05: Equality, Diversity and Rights M06: Planning Ahead M07: End of Life Strategies and Guidelines M08: Communication M09: Nutrition, Hydration and Mouth Care M10: Symptom Control M11: Identifying the Dying Phase of Life M12: The bereavement process M13: Working within the Multidisciplinary TeamDownload a certificate as soon as completed.This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.Download a&nbsp;<a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);"></a><a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" target="_blank" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);">Course Itinerary</a> <hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 18
Entry requirements: None. English Level 2 desirable.
Training Locations: E-learning - complete this course in the comfort of your own home or at work



Course Overview:
It takes a very special person to care for those at the end of their life’s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.
This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.
In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.
If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.
This course can also be combined with our Healthcare Practice (Fundamental Care Skills) Course which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).
Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.



Is this course for me?
This course is suitable for you if:
-- You are a healthcare professional or healthcare student and looking at focussing on this area of work
-- You are a healthcare professional looking to add a specialised qualification to your C.V.
-- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures
-- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course.

Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
M01: Introduction and Course Overview
M02: Caring for people at the end of their life
M03: Palliative Care
M04: What is person-centred care?
M05: Equality, Diversity and Rights
M06: Planning Ahead
M07: End of Life Strategies and Guidelines
M08: Communication
M09: Nutrition, Hydration and Mouth Care
M10: Symptom Control
M11: Identifying the Dying Phase of Life
M12: The bereavement process
M13: Working within the Multidisciplinary Team
Download a certificate as soon as completed.
This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.
Download a Course Itinerary






Geopace Training

General Nursing

Care Worker

Allied Health

Healthcare Assistant

Allied Health Professions (AHP)

Care

Nursing

Medicine & Nursing

End Of Life Care

Assisting patients at the end of their life's journey ...

    Nationally Recognised Qualifications

    Accredited OCN Credit4Learning - Level 3

    Accredited CPD (The CPD Certification Service)​

    Expand your horizons to include this specialised area of caring

    Comprehensively covers end of life and terminal patient care skills

    Includes support and reference material to download and keep

    No previous experience or qualification needed

    Download a certificate on completion of your online course

End of Life (Palliative Care) Course (GPT203)

This isn’t a course. It’s a consecration. 
A sacred spiral for women in midlife who feel the shift — and are ready to rise.

There comes a moment when the roles you've played no longer fit.  
When the masks feel heavy. When the rhythm you’ve lived by begins to falter.

Not because you’ve failed. But because you’re becoming, something powerful, sovereign, and beautifully indefinable.

You’re not losing yourself. You’re rediscovering the fire that never truly went out.

 🔮 What is Hearth of Hera?

Hearth of Hera is a 7-week live, online spiral for women in midlife who know they’re no longer who they were — but aren’t yet sure who they’re becoming.

It’s not about self-improvement.  
It’s not a coaching programme or a checklist.  
It’s a return — to voice, sovereignty, magic, and self-remembrance.

If you’ve felt the call, your place is already waiting.

🌿 This journey is for you if:

*   You’re in midlife or standing at a powerful threshold moment
    
*   You’ve outgrown old identities, rules, or rhythms that no longer serve
    
*   You want sacred space that honours your depth, sensitivity, and magic
    
*   You’re ready to reclaim your voice — spiritually, creatively, unapologetically
    
*   You crave gentle ritual, beautiful structure, and a pace that honours your energy
    
*   You long for sisterhood without pressure or performance
    
*   You’re tired of trying to be “enough” and just want to be true

No application. No performance.  
Just resonance — and your readiness to return to yourself.

🔥 What You Receive

*   🕯 7 live weekly Zoom circles (Mondays at 6pm BST – replays available)
    
*   🌀 A growing 7-card tarot spread — one new card drawn and explored each week
    
*   📝 Creative prompts and voicework exercises
    
*   🔥 Weekly rituals to support your unfolding (simple and flexible — no pressure)
    
*   🌙 Optional journal and embodiment practices you can explore at your own pace
    
*   📱 A private Telegram group for connection, sharing, and gentle sisterhood
    
Whether you attend live or follow the replays, you’ll be fully held.

✨ The Spiral Path: Your 7-Week Journey

Each week brings a new threshold — a deepening into voice, truth, and sovereignty:

1.  Root the Flame — anchor into belonging and inner ground
    
2.  Ignite the Flow — awaken creative, emotional, and energetic movement
    
3.  Sing the Soul — speak your truth and reclaim the myth you live
    
4.  Name the Boundaries — honour your yes, your no, your sacred edge
    
5.  Clarify the Vision — attune to desire, direction, and knowing
    
6.  Burn the Falsehoods — release what no longer fits or serves
    
7.  Rise to Be Seen — stand whole, witnessed, and unshaken
    
This is not a linear curriculum.  
It is a spiral of becoming — rooted in rhythm, ritual, and resonance.

We begin 7/7.
Come.  
Sit by the hearth.  
Your fire is waiting.

Neptune's Daughter Ltd

Hearth of Hera: A 7-Week Sacred Spiral for Women in Midlife

This accredited seminar provides an introduction for employers, HR managers and supervisors to learn how domestic abuse can impact in the workplace.<div style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Did you know&hellip;. Domestic Abuse costs UK businesses &pound;14 billion per year. (Home Office &ndash; July 2021)This training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact in the business as well as the next steps to support your staff and protect your business.By attending this event you will gain an&bull; Increased understanding of domestic abuse&bull; Increased understanding of the legal and safety implications for employers&bull; Next steps on how your workplace can become accredited as a &lsquo;Safe Space to Work&rsquo;This on-line training workshop will introduce the social, health and legal context, employers&rsquo; responsibilities and awareness of the economic impact of domestic abuse. By the end of the session attendees will feel confident in taking the next steps to ensure their workplace is a Safe Space.This training workshop will provide the first step towards understanding a many layered and complex subject.CPD credits are awarded with this workshop.Attendees will receive handouts and a certificate (if required).This event is hosted by Julie Johns MBE. The workshop will be delivered as a 1 hour live Zoom event and is being offered at &pound;30 per person. </div>

Creating a Safe Workplace: Understanding the Impact of Domestic Abuse

Workshop Host: Julie Johns MBE
 Format: Live Zoom session
 Duration: 1 hour
 Cost: £35 per person

An Accredited CPD-Certified Training Seminar for Employers, HR Managers, and Team Leaders
Did you know domestic abuse costs UK businesses an estimated £14 billion per year?
 (Source: Home Office, July 2021)

This accredited online seminar is designed to equip employers, HR professionals, supervisors, and team leaders with essential knowledge about how domestic abuse can affect the workplace.
What You’ll Gain
By attending this 1-hour live Zoom workshop, you will:
Develop a deeper understanding of domestic abuse and its many forms 
Learn about the legal, social, and safety responsibilities for employers 
Discover the economic impact domestic abuse can have on your organisation 
Identify practical next steps to make your workplace a certified ‘Safe Space to Work’
Why Attend?
This engaging, introductory session explores the health, legal, and business implications of domestic abuse, providing a solid foundation for those new to the topic. By the end of the seminar, attendees will feel empowered and informed to begin creating a safer, more supportive workplace culture.
Additional Benefits
Accredited CPD credits awarded 
Attendee handouts provided 
Certificate of attendance available on request 

Group bookings available.  Please contact julie@safespaceconsultancy.org with your request and to discuss fee.

Safeguarding

Domestic Abuse

Workplace Health & Safety

Mental Health At Work

Health & Safety At Work

Domestic Violence

Continuous Professional Development (CPD)

This 1 hour on-line training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact on an employee and the business as well as the next steps to support your staff and protect your business.

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