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Course Information This one day course is designed to provide you with comprehensive guidance and practical help for when designing and implementing audit programmes. Using the guidance of ISO 19011 with reference to PV, GCP, GMP and GLP audit programmes, you will explore audit programme design, operation, review and improvement. The course will work through why audits are important and understanding the drivers behind a good audit programme. It will discuss how to identify and assess the risks in your organisation, linking them with organisational goals, using these risks as a basis for the design of a risk-based audit programme during facilitated practical workshops. Delegates will have the opportunity to consider and discuss common issues and constraints that may shape their audit programmes. By the end of the course you will have: A clear understanding of the role of audit programmes in managing compliance and of the drivers and risks behind audit programmes An understanding of the roles and responsibilities of management and personnel An appreciation of resourcing implications and auditor attributes A good insight into the practicalities and activities required for design of risk based audit programmes A comparison of your circumstances, challenges, common issues and ways to approach managing audit programmes with other delegates on the course. Tutors Tutors will be comprised of (click the photos for biographies): Louise Handy Director, Handy Consulting Ltd Programme Please note timings may be subject to alteration. Day 1 08:50 Registration 09:00 Welcome and Introduction 09:15 Why do we Need to Audit? Exploring risk and regulation, responsibility and performance. 09:45 Discussion - Programmes, Needs, Commonalities Understanding the needs of delegates' own organisation and comparing common themes and threats. 10:00 Establishing an Audit Programme Design, objectives, risk and resources. This session discusses the consideration when designing audit programmes. 10:30 Break 10:45 Risk Management Considerations, guidance and methods for assessing and controlling risk. 11:00 Workshop 1 - Risks, Prioritisation and Control Looking at specific risks, assessing and evaluating to feed into audit programme management. 12:00 Workshop 1 - Feedback 12:30 Lunch 13:30 Putting it into Practice Resources, practicalities and challenges - the realities of auditing, including selection of auditors, ensuring practice will meet expectations and the reasons to note audit results. 13:45 Workshop 2- Designing Audit Programmes Designing audit programmes using output from risk assessment process. Challenges and flexibility. 15:00 Break 15:15 Workshop 2 - Feedback 15:30 Monitoring, Reviewing and Improving Why or when should existing processes change, understanding the implications of change or inaction and exploring how to improve the audit programme. 16:15 Panel Session This final session will address any outstanding issues raised by delegates. 16:30 Close of Course Extra Information Remote Course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device< Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking You will need a stable internet connection, a microphone and a webcam. CPD Points 7 Points   Development Level Develop

Course Objectives At the end of this course you will be able to: Identify the common objects of an Access database Design and build the structure of a database Input and maintain data Design user-friendly data entry forms Search the database using queries Generate reports from your data 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Introducing Microsoft Access The Access interface Database terminology Access database objects Fields and records Properties Designing a database Planning and designing a table Creating fields Setting common field properties Defining key fields Working with table data Entering and editing data Sorting and filtering table records Deleting records Relationships Why use table relationships? Relationship types Referential Integrity Working with table subdatasheets Querying a database Creating simple Select Queries Specifying query criteria Sorting query results Adding calculated fields Designing Forms Creating simple forms for data entry Designing custom forms Working with form sections Creating sub forms Designing Reports Creating basic list reports Working with grouping and sorting in a report Adding totals to a report Who is this course for? Who is this course for? This course is intended for the user that wants to explore the creation of a relational database. It will focus on the structuring of the database itself and the creation of the basic functional elements of a database in order to manage data. Certificates Certificates Certificate of completion Digital certificate - Included

Course Objectives At the end of this course you will be able to: Collaborate on documents Add reference marks and notes Make long documents easier to use Secure a document Work with forms '1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Collaborating on Documents Modify User Information Share a Document Compare Document Changes Review a Document Merge Document Changes Review Tracked Changes Coauthor Documents Adding Reference Marks and Notes Add Captions Add Cross-References Add Bookmarks Add Hyperlinks Insert Footnotes and Endnotes Add Citations and a Bibliography Simplifying and Managing Long Documents Insert Blank and Cover Pages Insert an Index Insert a Table of Contents Insert an Ancillary Table Manage Outlines Create a Master Document Securing a Document Suppress Information Set Formatting and Editing Restrictions Add a Digital Signature to a Document Restrict Document Access Forms Create Forms Manipulate Forms Who is this course for? Who is this course for? This course is designed for users who would like to create and work with lengthy and well structured documents, collaborate with others on documents, and create forms in Microsoft Word Requirements Requirements Preferably, delegates should have attended the Word Intermediate course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills Certificates Certificates Certificate of completion Digital certificate - Included

Description Performance Management Diploma Performance Management is an essential skill for professionals in today's fast-paced, competitive world. The Performance Management Diploma is a comprehensive online course that provides a thorough understanding of the techniques and tools needed to effectively manage, evaluate, and improve employee performance. The course begins with an introduction to Performance Management, detailing its significance in the modern workplace. As participants progress through the course, they will learn about the importance of Performance Management and how it plays a pivotal role in achieving organizational goals. This diploma offers practical insights into setting realistic and measurable performance objectives, a crucial step in the performance management process. The Performance Management Diploma covers a wide range of performance evaluation methods, including both traditional and contemporary techniques. This allows participants to understand and assess the strengths and weaknesses of different methods, empowering them to select the most suitable approach for their organization. Furthermore, participants will gain valuable insights into the art of providing constructive feedback and coaching to employees, a vital skill for any manager or supervisor. They will also learn how to develop effective performance improvement plans, tailored to the needs of individual employees, helping them to achieve their full potential. Performance Metrics and Key Performance Indicators (KPIs) are important elements of the performance management process, allowing organizations to track and measure their progress towards their objectives. The Performance Management Diploma offers an in-depth exploration of these crucial tools, enabling participants to identify and monitor the most relevant performance indicators for their organization. In addition to these key topics, participants will gain an understanding of Performance Appraisal and how it fits into the overall performance management process. This diploma course also delves into Performance Management Systems, exploring how technology can be used to enhance the performance management process, streamline workflows, and improve data accuracy. Finally, participants will learn about the importance of continuous improvement, and how organizations can implement it to achieve sustained growth and success. By completing the Performance Management Diploma, participants will have a comprehensive understanding of the entire performance management process, from setting performance objectives to evaluating performance and providing feedback, and developing performance improvement plans. They will also be well-equipped with the skills and knowledge needed to implement effective Performance Management Systems and drive continuous improvement in their organization. Overall, the Performance Management Diploma is an invaluable resource for professionals looking to enhance their skills and knowledge in performance management. Whether you are a manager, supervisor, or HR professional, this course will provide you with the tools and insights needed to effectively manage and improve employee performance, ultimately contributing to the success of your organization. What you will learn 1:Introduction to Performance Management 2:The Importance of Performance Management 3:Setting Performance Objectives 4:Performance Evaluation Methods 5:Feedback and Coaching 6:Performance Improvement Plans 7:Performance Metrics and KPIs 8:Performance Appraisal 9:Performance Management Systems 10:Continuous Improvement Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Performance management involves setting clear expectations, providing regular feedback, and evaluating employee performance to align individual goals with organizational objectives. Tips for improving poor performance may include setting specific, measurable goals, offering additional training or resources, providing constructive feedback and support, and recognizing and rewarding improvements. By implementing these strategies, organizations can cultivate a culture of continuous improvement, boost employee engagement, and achieve better overall performance outcomes. Learning Objectives The following are some of the key outcomes in this course: Understand what performance management is Discover the steps that are involved in the performance management cycle Discover the benefits of Performance Improvement and why the cycle is an ongoing process that's critical to success Target Audience Managers, Team Leaders, Young Professionals

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Unlock a brighter future by boosting your confidence, assertiveness, and communication skills. Master the art of expressing yourself, handling criticism, and dealing with conflicts.

This interactive programme will use the topic of equity, diversity, and inclusion to illustrate the problem of unconscious bias and the practical solutions to overcome it. The programme will provide the opportunity for self-reflection, open discussion, and training on some of the softer skills to maximise objectivity in the workplace.

Description Would You Like To Become More Assertive, Confident & Have Better Communication Skills? WHAT YOU WILL LEARN IN THIS COURSE Learn Highly Effective Techniques To Deal With Any Conflict In Your Personal & Professional Life  Communicate With Assertiveness & Confidence Reduce negative emotions & Discomfort When Communicating With People  Speak Up, Share Your Ideas & Opinions In A Persuasive, Calm & Positive Way How To React & Defend Yourself When You Are Criticized  How To Receive Negative Feedback  Learn to Say NO When You Are Asked Unreasonable Requests Without Looking Selfish Provide Feedback To Others While Looking Good & Friendly Express What You Want & Your Rights With Integrity, Honesty & Respect For Others How To Deal With Confrontation, Challenging Situations & Difficult People What you'll learn Deal With Conflicts Communicate With Confidence And Charisma Have An Assertive Body Language Speak Up, Share Your Ideas & Opinion Express What You Want And Your Rights Provide Helpful Feedback To Others Receive Negative Feedback React & Defend Yourself When Criticized Learn To Say No Reduce Negative Emotions Reduce Discomfort When Talking To People Requirements  A willingness to apply the assertiveness and communication skills techniques Who is the target audience? People who would like to develop better communication skills People who would like to learn how to deal with conflicts People who would like to communicate with confidence and charisma People who would like to become more assertive Double Your Assertiveness, Confidence & Communication Skills What You Will Learn FREE 00:03:00 What Is Assertiveness Part 1 00:04:00 What Is Assertiveness Part 2 00:05:00 Your Rights And Beliefs 00:07:00 Assertive Body Language 00:07:00 Assertiveness Feedback Cards 00:03:00 Express Yourself: Speak Up, Share Your Ideas & Opinions, Express W 00:16:00 Provide Helpful Feedback To Others 00:07:00 Receive Negative Feedback, React & Defend Yourself When Criticized 00:10:00 Learn To Say No 00:06:00 Deal With Conflicts, Deal With Confrontation, Challenging Situations 00:11:00 Reduce Negative Emotions & Discomfort When Talking To People 00:09:00

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.