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Duration 2 Days 12 CPD hours This course is intended for This course is geared toward development, engineering, and operations staff. Students in this class should have some familiarity and comfort with the following: 1. Writing code (of just about any flavor) in a text editor 2. Working on the command line 3. Basic system administration ? installing packages, configuring those packages, starting service Overview Get started with Chef by taking Chef Essentials. It?s a two-day instructor-led course that covers all the basics. You?ll learn what it means to turn infrastructure into code so that you can automate the configuration, deployment and management of your servers. You?ll also learn about Chef Architecture and the set of tools included in the Chef Development Kit (ChefDK). Each of the core units includes hands-on exercises that will give you confidence in your new skills. At the end of the course, you?ll come away with a repo and the skills to start automating your own infrastructure. You?ll learn what it means to turn infrastructure into code so that you can automate the configuration, deployment and management of your Windows servers. IntroductionResourcesCookbooksOhaiTemplatesLabWorkstation installationSigning up for Managed ChefThe Chef serverCommunity cookbooksManaging multiple nodesRolesSearchEnvironmentsFurther resources

Duration 1 Days 6 CPD hours This course is intended for Security operations personnel, including analysts and incident responders Overview By the end of the course, you should be able to meet the following objectives: Utilize Carbon Black EDR throughout an incident Implement a baseline configuration for Carbon Black EDR Determine if an alert is a true or false positive Fully scope out an attack from moment of compromise Describe Carbon Black EDR capabilities available to respond to an incident Create addition detection controls to increase security This course teaches you how to use the VMware Carbon Black© EDR? product during incident response. Using the SANS PICERL framework, you will configure the server and perform an investigation on a possible incident. This course provides guidance on using Carbon Black EDR capabilities throughout an incident with an in-depth, hands-on, scenariobased lab. Course Introduction Introductions and course logistics Course objectives VMware Carbon Black EDR & Incident Response Framework identification and process Preparation Implement the Carbon Black EDR instance according to organizational requirements Identification Use initial detection mechanisms Process alerts Proactive threat hunting Incident determination Containment Incident scoping Artifact collection Investigation Eradication Hash banning Removing artifacts Continuous monitoring Recovery Rebuilding endpoints Getting to a more secure state Lessons Learned Tuning Carbon Black EDR Incident close out

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone currently working on Agile-based projects or having experience with other forms of project management experience and want to add Agile PM skills and knowledge to their portfolio. Anyone with any experience in project-based work, either from the customer or supplier side can benefit from this course, including but not limited to: project manager, team leaders and managers or project employees. Overview AgilePM ™ certification is the result of collaboration between APMG-International and the DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest existing Agile method and the only Agile method aimed at managing Agile projects. It Has evolved over the years into a Project Framework, and AgilePM is a subset tailored to the Agile project manager. Students will be explained how the model is set up, how the different project activities and project roles are connected and how AgilePM handles project management. This course provides preparation for the Foundation exam of APMG. Training Day 1 - AgilePM Foundation Topics What is Agile? Choosing an appropriate Agile approach philosophy, principles and project variables preparing for success The DSDM Process Training Day 2 - AgilePM Foundation Topics The People ? DSDM Roles and Responsibilities The DSDM Products Key practices ? prioritization and timeboxes Training Day 3 - AgilePM Foundation Topics Planning and control throughout the lifecycle Other practices: facilitated workshops, modeling and iterative development

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview Upon completion, Certified Information Systems Risk Manager students will be prepared to pass the CISRM exam.  Certified Information Systems Risk Manager, CISRM, course is made for IT and IS professionals who are involved with all aspects of risk management. Requests for this particular area of certification is growing fast in the employment sector. Recent high-profile breaches in both the public and private sectors have increased awareness for the need for Risk Management professionals. Mile2?s CISRM certification exam will test your knowledge in all areas of risk management. If you would like some training and test preparation before taking the Certified Information System Risk Manager Exam we offer the CISRM course as both a live class and a self-study combo. First, you will learn to assess a system, then implement risk controls. Finally, you will be able to monitor and maintain risk procedures. With this training, you will be able to identify risks associated with specific industries. After course completion, you will be able to design, implement, monitor and maintain risk-based, efficient and effective IS controls. Knowledge of all of these areas will be required to pass the CISRM exam. Course Outline The Big Picture Domain 1 ? Risk Identification Assessment and Evaluation Domain 2 ? Risk Response Domain 3 ? Risk Monitoring Domain 4 ? IS Control Design and Implementation

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems

Duration 1 Days 6 CPD hours This course is intended for This course is designed for sales representatives who are managing their sales territories, with the goal of converting sales leads into sales opportunities and sales opportunities into closed sales. You may be selling products or services, or you may or may not be familiar with other CRM systems and may be new to Salesforce CRM. Overview In this course, students will create and manage records in the trial version of Salesforce© Sales Cloud© Lightning Enterprise Edition.Students will:- Create a basic Salesforce Sales Cloud environment and navigate the interface.- Optimize lead qualification.- Manage accounts and contacts.- Manage the opportunity pipeline.- Use Salesforce email.- Work with reports and dashboards. This course will give students the knowledge and skills they need to use Salesforce© in the real world?ultimately enabling them to meet and exceed their sales targets. Getting Started with Salesforce Set Up a Trial Version of Salesforce Sales Cloud Enterprise Edition Navigate the Salesforce LE Interface Navigate in the Salesforce Classic Interface Optimizing Lead Qualification View Leads Manage Leads Work Leads Convert Leads Managing Accounts and Contacts Manage Accounts Manage Contacts Managing the Opportunity Pipeline Manage Opportunities Work Opportunities Close Opportunities Using Salesforce Email Use Salesforce Email in Salesforce Classic Use Salesforce Email in Salesforce LE Working with Reports and Dashboards View Reports and Dashboards Create and Edit Reports and Dashboards

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Network administrators Network engineers Network managers System engineers Overview After taking this course, you should be able to: Describe the Cisco ThousandEyes solution and its high-level use cases Identify different types of ThousandEyes agents and supported tests Describe different Enterprise Agent deployment options, requirements, and procedures for agent deployment Describe different ThousandEyes test types Compare Thousand Eyes web layer tests Describe the role of an Endpoint Agent Deploy and Configure an Endpoint Agent Utilize ThousandEyes when performing the root cause analysis Discuss the challenges that ThousandEyes Internet Insights can address Describe the role and configuration of default and custom alerts Distinguish between usability of dashboards and reports Utilize ThousandEyes to monitor solutions end-to-end Describe how to perform system administration The Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT) v1.0 course is designed to introduce you to and familiarize you with Cisco© ThousandEyes. Through a combination of lectures and hands-on experience, you will learn to implement and configure the Cisco ThousandEyes solution. You will also learn to install and configure the Cisco ThousandEyes agents with different test types. This solution will also enable you to perform root cause analysis when troubleshooting. Course Outline Introducing Cisco ThousandEyes Introducing Cisco ThousandEyes Agents and Tests Deploying Enterprise Agents Describing ThousandEyes Routing, Network DNS, and Voice Tests Describing Cisco ThousandEyes Web Tests Introducing Endpoint Agents Deploying Endpoint Agents Troubleshooting with Cisco ThousandEyes Using Internet Insights Configuring Alerts Customizing Dashboards and Reports Monitoring Solutions Administrating the System

Duration 2 Days 12 CPD hours This course is intended for This course is ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users. Overview Organizations are increasingly integrating Mac computers into Windows or other standards-based network environments. This course gives both users and the IT professionals who support them the skills necessary to make integration easy. This two day Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers. Directory Services Connect a Mac to an Active Directory server Share Files Connect to file servers. Turn on personal file sharing. Configure Collaborative Services Manage Internet Accounts preferences. Connect to an Exchange Server. Connect Mail to non-Windows servers. Add accounts in Mail, Contacts, and Calendars. Secure a Mac Built-In Security features. Create strong passwords. Use two-factor authentication. Set a firmware password. Lock a Mac screen. Create user accounts. Disable automatic login. Protect start-up disk files. Ensure that the apps you download are safe. Provide network security. Printing Connect to a local printer. Connect to, share, and print from network printers. Move and Back Up Content Move content. Back up content. Run Windows on a Mac Run Windows natively or virtually. Microsoft Office for macOS. Cross-platform apps. Cross-platform files. Troubleshooting How to best troubleshoot macOS. Questions & Answers

Duration 1 Days 6 CPD hours Companies are increasingly integrating Mac computers into Windows or other standards-based network environments. This Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers. This course is also ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users Directory Services Connecting a Mac to a Directory Server Using Network Account File Sharing Connecting to File Servers Turning on Personal File Sharing Email, Contacts, and Calendars Managing Internet Accounts Preferences Connecting to an Exchange Server Connecting Mail to Non-Windows Servers Adding Accounts in Mail, Contacts, and Calendars Security Built-in Security Features Creating Strong Passwords Using Two-factor Authentication Setting a Firmware Password Locking a Mac Screen Creating User Accounts Disabling Automatic Login Protecting Start-up Disk Files Ensuring that the Apps you Download are Safe Providing Network Security Printing Connecting to a Local Printer Setting up a Wireless Printer Sharing your Printer Setting up a Printer Shared by a Mac and a PC via SMB or CIFS Setting up an IP Printer Specifying Printer Features Printing from a Network Printer Instant Messaging iMessage Jabber Configuring Messages Adding Accounts Chatting on a local network with Bonjour Moving and Backing Up Content Moving Content Backing up Data with Time Machine Running Windows on a Mac Running Windows Natively or Virtually Using Office Using Cross-platform Apps Using Cross-platform Files