794 Etiquette courses

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Beauty therapy is not just about making people look good, it's about making them feel good. According to the UK's National Hair and Beauty Federation, the beauty industry is worth a staggering £30 billion annually, with a workforce of over 300,000 professionals. Learn years of industry experience from the comfort of your own home with this beauty therapy training course, and take steps to become a fully certified professional beauty therapist. This course is the complete beginner's guide to working in the beauty industry, designed to help you develop the skills you need to fast-track your career. Courses Are Included in This Package: Course 01: Beauty Therapy at QLS Level 7 Course 02: Beauty Skincare Treatment This Advanced Diploma in Beauty Therapy at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS. Learning Outcomes of Beauty Therapy Bundle: Master advanced skincare techniques to enhance client satisfaction and retention. Acquire comprehensive makeup artistry skills for diverse client needs. Gain expertise in acne treatments, elevating client trust and outcomes. Develop an in-depth understanding of nutrition's impact on skin health. Learn to tailor beauty therapies based on individual client profiles. Equip with skills for success in various beauty therapy settings. Why Prefer This Bundle? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the course Get a free student ID card! with our bundle Course Get instant access to the bundle course. Learn from anywhere in the world This is an affordable and simple-to-understand Lifetime access to the course materials Beauty Therapy & Skincare comes with 24/7 tutor support Become the best of the best and unleash your potential with Beauty Therapy & Skincare with us. Beauty Therapy & Skincare To give you the most convenient and comprehensive learning experience possible, the Beauty Therapy course has been divided into several in-depth sections *** Beauty Therapy Course Curriculum *** Section 01: Makeup Brushes Your Kit Etiquette On Set How to Use Color Correctors Film & Television Artistry Tattoo Covering Tips On Natural Makeup Tips On Glamour Makeup How-To Tips for Teenage Makeup and much more... Section 02: Skin Care Skin Care and Tanning Facials Hair Removal Options Dermaplaning Esthetician Tools and much more... Things To Know As a Professional Aromatherapy and Essential Oils Detox Your Deodorant Dry Brushing Face Masks Find Your Perfect Color and much more... Assessment Process After completing this Beauty Therapy online course module, you will be given immediate access to a specially designed MCQ test & Passing score is 60% After passing the Advanced Diploma in Beauty Therapy at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in starting a career in the beauty industry is encouraged to enrol in this course. Beauty enthusiasts looking to turn their passion into a profession Beauty professionals seeking to expand their offerings and enhance their skills Aspiring hairdressers, makeup artists, and nail technicians Salon owners or managers looking to train their staff Students or recent graduates seeking a career in the beauty industry Level 2 NVQ Diploma in Beauty Therapy General (RQF) Level 3 NVQ Diploma in Beauty Therapy General (RQF) Level 3 NVQ Diploma in Beauty Therapy Massage (RQF) Requirements The Beauty Therapy & Skincare program does not require any prior knowledge; everyone may participate! Career path This Beauty Therapy & Skincare bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Beauty Consultant Makeup Artist Skincare Specialist Nutrition Advisor Salon Manager Freelance Therapist Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard copy Certificate Hard copy certificate - £29 Advanced Diploma in Beauty Therapy at QLS Level 7 Hard copy certificate - £139

Course Overview Communication is a crucial life skill that can open doors to many opportunities in our personal and professional lives. It is essential for conducting business, forming personal relationships and expressing ourselves.  In this Winning Communication Skills for Telephone, Conference Calls course, you will explore the secrets to effective communication. It will teach you techniques, tips and strategies that will help you to become an excellent communicator, as well as teach you best practices for talking with clients, and on the phone. You will learn the art of listening, body language etiquette in the workplace, and much more. It will equip you with the communication skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships. Learn the art of effective communication and enrol in this best-selling course today. This best selling Winning Communication Skills for Telephone, Conference Calls has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Winning Communication Skills for Telephone, Conference Calls is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Winning Communication Skills for Telephone, Conference Calls is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Winning Communication Skills for Telephone, Conference Calls is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Winning Communication Skills for Telephone, Conference Calls, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Winning Communication Skills for Telephone, Conference Calls will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Winning Communication Skills for Telephone, Conference Calls to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Through this Administrative Assistant Training Course course, learn the required knowledge and training to manage office administration. This course includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills and much more. This course is a complete guide for you with all required skills of a professional administrator. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Administrative Assistant Training Course Module 1: Introduction to Admin Support Assistant 00:17:00 Module 2: Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company 00:34:00 Module 4: Business Etiquette 00:19:00 Module 5: Mail Services and Shipping 00:34:00 Module 6: Travel Arrangements 00:25:00 Module 7: Organising Meeting and Conferences 00:25:00 Module 8: Diary Management and Note taking 00:21:00 Module 9: Time Management 00:35:00 Module 10: Record Keeping and Filing Systems 00:30:00 Module 11: Business Writing Skills 00:42:00 Module 12: Organisational Skills 00:25:00 Module 13: Communication Skills 00:27:00 Module 14: Customer Service 00:18:00 Module 15: Effective Planning and Scheduling 00:48:00 Module 16: Invoicing/Petty Cash 00:27:00 Mock Exam Mock Exam - Administrative Assistant Training 00:20:00 Final Exam Final Exam - Administrative Assistant Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment. Overview In this course, you will build upon your knowledge of the Microsoft Office desktop application suite to work productively in the cloud-based Microsoft Office 365 environment. You will: Sign in, navigate, and identify components of the Office 365 environment. Create, edit, and share documents with team members using the Office Online apps, SharePoint, OneDrive for Business, and Teams Collaborate using Teams. Configure Teams. This course introduces several productivity apps including SharePoint, OneDrive and Teams that can be used in combination by teams for communication and collaboration. Outline for Teams About What is Microsoft Teams? Overview How to Access Microsoft Teams Etiquette for using teams Integration Capabilities SharePoint OneDrive Interface Storage ? OneDrive & SharePoint Permissions & Access Owner, Member & Guest Communication and Collaboration Team Conversations Private conversations Mentions Inviting people Search Settings and Customization Use the search tool to find specific messages, files or people Working with Files Create new files Upload files Attaching or sharing Files Edit and Collaborate on files Open files in SharePoint OneDrive for personal files Administration (Champions) Add members to a Team Access administrator settings Meetings and calls Initiate a meeting on demand Schedule a meeting and invite attendees Meetings and Outlook Introduction to SharePoint What is SharePoint Understanding your permissions Logging into SharePoint Working with SharePoint sites Working with SharePoint sites Navigate, browse and search in a site Follow a site Working with documents Navigate a library Open and edit a document Upload or create a document in a library Share a file Set alerts for files Use checkout and check-in Team collaboration Versioning Getting Started (OneDrive Outline) Sign in, access and navigate Working with files and folders Upload files Organize files and folders Rename. Copy and download files Delete and recover files Search Use OneDrive with Office Save an office file online to OneDrive Use OneDrive with desktop office Versioning Share files Co-authoring

Description Every one of us, from our childhood, is involved with some volunteer activities like a class party, cultural programs of institute, birthday and marriage-day party, and many other programs. Now, you want to start these activities professionally but you have no ideas about where you have to start. Don't worry. Look at the Professional Event Management Diploma course. It may assist you to mitigate your problems. The Professional Event Management Diploma course is designed in such a way that will provide you with some methods to know the key issues of event management. It enriches your decoration sense, etiquette, and choice of other considering the situation and demand of the people. The course directs you how to make a proper plan and to execute it attractively. The course will also help you to prepare a budget however the program is big or small. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Event Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Event Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:05:00 Why Vision 00:02:00 Concept 00:01:00 Goals 00:02:00 Innovation 00:02:00 Pitching 00:03:00 Feasibility 00:02:00 What Event Scope and Budget 00:02:00 Customers 00:02:00 Marketing Plan and Pricing 00:03:00 Communications Plan 00:03:00 Project Management Approach 00:03:00 Stakeholders 00:02:00 When When 00:04:00 Where Choosing a Venue 00:02:00 Spaces within a Venue 00:03:00 Accessibility and Community Impacts 00:02:00 How Event Plan 00:03:00 Planning Environment 00:02:00 Safety 00:02:00 Risk Management 00:02:00 Emergency Management 00:03:00 Checklists 00:02:00 Stakeholder Management 00:02:00 Communications 00:05:00 On the Day 00:02:00 Who Dot Planning 00:02:00 Recruitment 00:04:00 Event Suppliers 00:01:00 Roles and Responsibilities 00:02:00 Customers and Stakeholders 00:05:00 How Well Real Time Monitoring 00:02:00 Contingency Plan 00:02:00 Measuring Success and Process Review 00:03:00 Continual Improvement and Knowledge Transfer 00:02:00 All About You Characteristics of Great Event Managers 00:02:00 Organisation 00:02:00 Being Successful 00:02:00 Your Wellbeing 00:03:00 The Last Word The Last Word 00:03:00 Resources Resources - Professional Event Management Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In today's interconnected world, the ability to conduct efficient remote video meetings is indispensable. Our course, 'Remote Video Meeting,' ushers you into the realm of virtual communication, starting from a simple welcome, easing into the basics, and then delving deeply into advanced strategies. As you manoeuvre through the curriculum, you'll grasp how to handle situations during the meeting and walk away armed with bonus tips, wrapping up your journey fully equipped to master virtual collaborations. Learning Outcomes Understand the fundamentals and etiquette of remote video communication. Acquire techniques for effective virtual engagement and participation. Navigate through challenges that arise during video meetings. Apply bonus strategies to enhance communication and ensure meeting productivity. Consolidate knowledge and best practices for future remote video interactions. Why buy this Remote Video Meeting course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Remote Video Meeting there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Remote Video Meeting course for? Professionals transitioning to remote or hybrid work environments. Team leaders aiming to streamline virtual team interactions. Students or educators wanting to optimise online classroom sessions. Businesses seeking to connect seamlessly with global clients. Individuals looking to improve their virtual communication acumen. Prerequisites This Remote Video Meeting does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Remote Video Meeting was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Remote Team Coordinator: £30,000 - £45,000 Virtual Event Manager: £35,000 - £50,000 Online Communication Consultant: £40,000 - £60,000 Digital Collaboration Specialist: £45,000 - £65,000 E-Learning Developer: £30,000 - £47,000 Virtual Sales Representative: £28,000 - £52,000 Course Curriculum Section 01: Welcome Jennifer Flaa Bio 00:01:00 Welcome 00:02:00 Before We Begin 00:01:00 Section 02: Quick Start Dos 00:01:00 Don'ts 00:01:00 Behind the Scene 00:01:00 Top 3 Mistakes You Are Making in Video Meeting 00:01:00 Section 03: Deep Dive The Reasons for Dos and Don'ts 00:01:00 What Should I Wear on Video? 00:01:00 What's Behind You 00:01:00 Pulling Focus Away from You 00:01:00 Glare in Your Glasses 00:01:00 Practice Tips 00:01:00 Section 04: During the Video Meeting How to Start and End Your Video Meeting 00:01:00 Distractions 00:02:00 #1 Why to Bore Your Viewer 00:01:00 Section 05: Bonus Tips 4 Tips 00:01:00 Your Eyes Communicate Too 00:02:00 Water 00:01:00 Video Meeting Checklist 00:01:00 Section 06: Wrap Up Jenn's Thought 00:01:00 Assignment Assignment - Remote Video Meeting 00:00:00

The 'Veterinary Receptionist' course is designed to equip participants with the essential skills and knowledge needed to excel as receptionists in a veterinary environment. Through a series of comprehensive modules, participants will learn various aspects of reception management, effective communication, organization, and customer service to create a positive and efficient experience for both clients and patients in veterinary clinics. Learning Outcomes: Develop effective telephone etiquette and business communication skills for interacting with clients and scheduling appointments. Learn to professionally represent the veterinary practice and convey a positive image. Gain proficiency in managing mail services, shipping, and organizing travel arrangements. Acquire skills in efficiently organizing meetings and conferences. Master time management techniques for juggling multiple tasks and responsibilities. Understand the importance of accurate record keeping and filing systems in a veterinary setting. Enhance business writing skills to effectively communicate with clients and colleagues. Learn organizational skills to maintain an efficient and organized front desk. Why buy this Veterinary Receptionist? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Veterinary Receptionist there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Veterinary Receptionist does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Individuals aspiring to become skilled veterinary receptionists. Current veterinary receptionists seeking to enhance their competencies. Administrative professionals interested in working in a veterinary clinic. Those looking to provide exceptional customer service in a healthcare setting. Prerequisites This Veterinary Receptionist was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Veterinary Receptionist - Median salary of $25,000 - $35,000 per year. Veterinary Administrative Assistant - Median salary of $28,000 - $40,000 per year. Medical Office Coordinator - Median salary of $30,000 - $45,000 per year. Customer Service Representative - Median salary of $28,000 - $40,000 per year. Administrative Support Specialist - Median salary of $30,000 - $45,000 per year. Course Curriculum Veterinary Receptionist Module 1: Introduction to Reception and Receptionist 00:11:00 Module 2: Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company 00:34:00 Module 4: Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences 00:25:00 Module 7: Time Management 00:35:00 Module 8: Record Keeping and Filing Systems 00:28:00 Module 9: Business Writing Skills 00:40:00 Module 10: Organisational Skills 00:25:00 Module 11: Communication Skills 00:25:00 Module 12: Customer Service 00:16:00 Module 13: Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash 00:27:00 Module 15: Business Environment 00:19:00 Assignment Assignment - Veterinary Receptionist 00:00:00

Overview This course is designed to equip individuals with the necessary skills to excel as a Personal Assistant (PA) while developing essential professional skills. Participants will explore various aspects of PA responsibilities, including business telephone etiquette, representing the company, travel arrangements, and organizing meetings. The course covers time management, record-keeping, and effective communication skills. Additionally, it provides insights into customer service, planning, and scheduling, enhancing participants' organizational abilities. Learning Outcomes: Gain a comprehensive understanding of the role and responsibilities of a Personal Assistant. Develop effective business telephone communication skills. Learn how to represent your employer and company professionally. Master the art of arranging travel and coordinating meetings and conferences. Acquire time management techniques to enhance productivity. Develop organizational skills for efficient record-keeping and filing. Enhance written communication through business writing skills. Cultivate excellent planning and scheduling abilities. Why buy this PA - Personal Assistant? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the PA - Personal Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This PA - Personal Assistant course is ideal for Aspiring Personal Assistants looking to enhance their skills. Administrative professionals aiming to specialize in PA roles. Individuals transitioning to a PA career from related fields. Office managers or coordinators seeking to broaden their skillset Prerequisites This PA - Personal Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Personal Assistant (Entry Level) - Average Salary: £20,000 - £30,000 per year. Executive Personal Assistant - Average Salary: £25,000 - £35,000 per year. Senior Personal Assistant - Average Salary: £30,000 - £40,000 per year. Office Manager - Average Salary: £25,000 - £35,000 per year. Project Coordinator - Average Salary: £25,000 - £35,000 per year. Course Curriculum PA - Personal Assistant and Professional Skills Development Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10 :Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Mock Exam Mock Exam - Level 1 Help Desk Training 00:20:00 Final Exam Final Exam - Level 1 Help Desk Training 00:20:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Are you looking to improve your current abilities or make a career move? Our unique Service Helpdesk & Technical Support course might help you get there! Expand your expertise with high-quality training - study the Service Helpdesk & Technical Support course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Service Helpdesk & Technical Support online training course. This Diploma in Service Helpdesk & Technical Support at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! The Service Helpdesk & Technical Support course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Service Helpdesk & Technical Support course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Service Helpdesk & Technical Support training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Service Helpdesk & Technical Support Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Service Helpdesk & Technical Support course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Service Helpdesk & Technical Support course: Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Service Helpdesk & Technical Support at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Service Helpdesk & Technical Support course. This course is open to everybody. Requirements Service Helpdesk & Technical Support You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are ready to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Diploma in Service Helpdesk & Technical Support at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Service Helpdesk & Technical Support at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer's journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner's guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes Of This Training Learn how to handle complaints professionally and with confidence Develop the essential communication skills to deal with all types of customers Know how to provide excellent customer service over the phone Understand the steps to successful stress management for the workplace Identify what your customers want and expect from your service Take your career to the next level with an accredited proficiency Progression: After completing this course you can progress towards- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma in Customer Service (RQF) Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training applies to anyone who is looking to kickstart their career in a customer-facing role Requirements The Customer Service program does not require any prior knowledge This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. Certificates CPD Accredited Certificate Digital certificate - £10 Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.