9462 ET courses

Description: Soft skills are those set of specific personality traits that makes an employee compatible to work with. This Soft Skills Training will try to discuss 10 of such skills. With this course you will better understand the importance of developing a set of soft skills. You will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your career. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Soft Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Soft Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: What are Soft Skills? 00:15:00 Module Three: Communication 00:15:00 Module Four: Teamwork 00:15:00 Module Five: Problem-Solving 00:15:00 Module Six: Time Management 00:15:00 Module Seven: Attitude and Work Ethic 00:15:00 Module Eight: Adaptability/Flexibility 00:15:00 Module Nine: Self-Confidence (Owning It) 00:15:00 Module Ten: Ability to Learn from 00:15:00 Module Eleven: Networking 00:15:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Soft Skills Training 00:20:00 Final Exam Final Exam- Soft Skills Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Supervisors are an integral part of the economy. You have the ability to galvanize the people to increase their productivity. To gain the technical skills and knowledge to perform supervision, Supervisor Skills Training Course is perfect for you. In this course, you will learn about the ways of prioritizing, planning and managing their time. You will also learn about their primary leadership style, developing flexibility, finding ways to meet the needs of employees through communication, disrupt conflicts and make it a positive thing, etc. This skills of communication and coaching will help you to become successful. Learning Outcomes: Routes to give a priority, strategy, and learn how to manage their time Get knowledge of recognizing their basic leadership methods Know how to improvise some adaptability so as to implement other leadership features Means to encounter the requirements of employees as well as your colleagues by dint of communication and coaching. Paths to transform conflict an effective mean for creative, well-cycled solutions to the problems you are dealing with. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Supervisor Skills Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Supervisor Skills Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What's Your Type? How About Mine? 00:45:00 Understanding Leadership 00:45:00 Manage Your Time and Your Energy 00:45:00 Employee Development Models 00:30:00 Dealing with Conflict and Difficult Issues 00:15:00 What Successful Leaders Do 00:15:00 Mock Exam Mock Exam- Supervisor Skills Training Course 00:20:00 Final Exam Final Exam- Supervisor Skills Training Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Becoming a funeral director is not a career for everyone, but for those who are passionate about helping people through their most difficult times, it can be the perfect choice. This Funeral Service Management Level 2 will provide you with the practical and professional skills you need to be successful careers in this challenging yet rewarding industry. This Funeral Service Management Level 2 is designed to prepare you for the business of funeral service. Instruction includes courses in business management, public health, the social, behavioral, and natural sciences as well as the legal, technical, and regulatory aspects of funeral service. The course will prepare you for positions as Funeral Directors and Managers. The course will teach you how to carry out all the procedures necessary for the successful arrangement and direction of a funeral, as well as the administrative tasks related to funeral management. In addition, you will learn about psychological, social and cultural behaviours related to death and dying and develop the interpersonal skills needed for dealing with the bereaved. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Funeral Service Management Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Funeral Service Management Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Basic Concepts of Funeral Arrangement 00:30:00 General Funeral Etiquette 00:30:00 Funeral Homes 00:30:00 Marketing and Business Advice for Funeral Service 00:30:00 Module: 02 The Funeral Director 00:15:00 Bereavement and Grief 00:30:00 Catholic Funerals 00:30:00 Church of England Funerals 00:20:00 Assessment Assignment - Funeral Service Management Level 2 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: A staff retreat is important to maintain harmony in an office environment. It usually takes longer than two hours of staff meetings to get the work done. This Staff Retreating Certificate Course will help you change your approach towards your colleagues and help bolster your communication with them. In this course, you will learn about importance of discussing experiences in staff retreats, know the reasons, develop and present staff retreats relevant activities, evaluation questionnaire, checklist, etc. You will be able to garner knowledge which will help you increase productivity, efficiency and sales. Learning Outcomes: Analyse experience with staff retreats Get information for what staff retreats are operated Realise the chief staff retreat undertakings categories Improve as well as present retreat activities Figure out the critical components for success of a staff retreat Formulate a planning Learn how to apply the keys to running checklist for a staff retreat Enhance an assessment questionnaire Identify post-retreat activities that would assert the consistent success of your staff retreats Turn your top three take home ideas into reality for producing successful staff retreats Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Staff Retreating Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Staff Retreating Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Staff Retreats 00:15:00 Types of Undertakings at a Staff Retreat 00:15:00 Designing a Staff Retreat 00:45:00 Running the Retreat 00:30:00 Post-Retreat 00:15:00 Mock Exam Mock Exam- Staff Retreating Certificate Course 00:20:00 Final Exam Final Exam- Staff Retreating Certificate Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description Cryptocurrency is a digital or virtual currency created to operate as a medium of exchange. Cryptocurrency emerged in the digital era with components of mathematical theory and computer science to convert a system to secure communications, information and money online. It is not unknown that cryptocurrencies exploded onto the display with the invention of the Blockchain technology and the first cryptocurrency was Bitcoin created in 2009. The actual aim of this Cryptocurrency Diploma is to shed light on the possibility to make money by investing in cryptocurrencies. Through this course, you will explore every detail about cryptocurrency as well as fund money on cryptocurrency without losing a single penny. Grab the opportunity to educate yourself about cryptocurrency and become financially independent in the coming future. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: This course does not involve any type of assessment. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. [/vc_column_text][/vc_column][/vc_row] Introduction Introduction FREE 00:09:00 Cryptocurrency Basics Understanding How Cryptocurrencies Work 00:15:00 Cryptocurrencies as an Investment 00:08:00 Analyzing the Intrinsic Value of Cryptocurrency 00:06:00 Cryptocurrencies versus other Investments Cryptocurrency versus Stocks 00:05:00 Cryptocurrency versus Real Estate 00:05:00 Cryptocurrency versus Gold 00:04:00 Bitcoin versus Ethereum 00:05:00 Other Cryptocurrencies 00:06:00 The Psychology of Cryptocurrencies A New Technology-'This Time it's Different' 00:07:00 The Cryptocurrency Bubble versus the Great Tulip and Dot Com Bubbles 00:07:00 The Psychology of Cryptocurrency as an Investment 00:06:00 Relative versus Absolute Return on Investment 00:07:00 The Absolute BEST Way to Get Rich: Proven, Tested, Timeless 00:11:00 Conclusion Conclusion 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Through Kindle publishing, you will be able to see published digital texts, stories, etc. Since Amazon is an outstanding online commercial centre, it is important to give a wide assortment of items, especially electronic books to consumers. Publishing Kindle eBooks might take you a long time to master but starting with the basics will help you step up your career. With proper skills in training and education, you will be able to learn the basics and how to publish eBook on Amazon. You will be taught Kindle Publishing Strategies in this course that would help the sales and promotions of your album. Who is the course for? EBook writers and publishers who are into Amazon Kindle publishing. People who have an interest in being profitable through Amazon Kindle Publishing. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Kindle Publishing will be very beneficial and helpful, especially to the following careers: Blogger Content Creator Editor Publisher Writer. Module 1: Kindle Publishing Basics First Lesson 01:00:00 Second Lesson 01:00:00 Third Lesson 02:00:00 Fourth Lesson 01:00:00 Final Lesson 01:00:00 Module 2: Publishing eBook on Amazon The Treasures of Amazon Kindle 00:45:00 Finding the Magic Words 00:45:00 Creating the Magic Formula 01:00:00 Unlocking the Secret Sequence 00:45:00 Unveiling the Wonders of Your Work 00:30:00 How Much Are Your Secrets Worth 00:30:00 Other Types of Marketing 00:45:00 Module 3: Kindle Publishing Strategies Step 1-6 00:30:00 Step 7-14 02:00:00 Additional Supporting Material Amazon Kindle Publishing Guidelines 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Do you long for transforming your thoughts and plan a reality? Are you inspired to create innovative products but you don't know where and how to start? Or would you just like to get into outsourcing to become more efficient? If yes, then the Diploma in Outsourcing is perfect for you! Description: In this course, you will develop an understanding of the common characteristics of being an outsourcer. You will gain a good knowledge of the development process and the planning process involved in outsourcing. You will also have a good understanding of the business ecosystem and knowledge of successful business models. Moreover, this is your opportunity to utilise your creativeness with recently gained specialised skills to figure out how to create innovative and useful products. Who is the course for? Professionals who want to learn about outsourcing. Beginners who have an interest in learning how to become effective through outsourcing. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Outsourcing will be very beneficial and helpful to individuals who are interested in designing and creating products who also want to venture into new business. Diploma in Outsourcing WHY WOULD YOU OUTSOURCE? 00:15:00 DECIDING WHAT TO OUTSOURCE 00:30:00 FINDING CONTENT WRITERS 00:30:00 GRAPHIC DESIGNERS, WEBSITE DESIGNERS, ETC 00:30:00 CODERS AND PROGRAMMERS 01:00:00 VIRTUAL ASSISTANTS AND CUSTOMER SERVICE 00:30:00 OUTSOURCING SEO & PROMOTION 00:15:00 FREELANCE SITES AND HOW THEY WORK 01:00:00 OUTSOURCING ISSUES 00:30:00 Mock Exam Mock Exam-Diploma in Outsourcing 00:20:00 Final Exam Final Exam-Diploma in Outsourcing 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Crochet is the wonderful production of creativity and dedication. Master the astonishing crochet pattern and create a wonderful floral wreath for decorating your home or for a gift for your friends. Crochet uses yarn and crochet hook to produce excellent fabric and other designs out of cotton. The course first familiarizes you with the essential crochet tools such as crochet yarn, different types of crochet hooks, wool wash, wool needles, yarn bobbins, knit blockers, etc. You will know the mandatory and less important tools and materials. Then, you will learn three types of crochet flower pattern - puff flower, Hibiscus flower and Irish flower. You will also know to make Irish flower leaf. Next, the course will show you to make two kinds of pistils: corkscrew and Irish lace round button. Finally, using the above knowledge, you will know how to make a Floral Wreath. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Floral Wreath Design for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Floral Wreath Design for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Let`s Prepare! Introduction FREE 00:03:00 Materials and Tools 00:02:00 What Will We Crochet? 00:03:00 Flowers, Pistils and Leaves Puff Flower - How to Crochet 00:10:00 Puff Flower - Pattern Reading 00:02:00 Hibiscus Flower - How to Crochet 00:12:00 Hibiscus Flower - Pattern Reading 00:16:00 Irish Lace Rose - How to Crochet 00:02:00 Irish Lace Rose - Pattern Reading 00:05:00 Corkscrew Spiral - How to Crochet 00:01:00 Corkscrew Spiral - Pattern Reading 00:06:00 Irish Lace Button or Pistil - How to Make 00:07:00 Irish Lace Leaf - How to Crochet 00:02:00 Assembling the Wreath Irish Lace Leaf - Pattern Reading 00:12:00 Wreath Base 00:03:00 Assembling 00:02:00 Thank you! 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Did you know that the number of vegans in the UK quadrupled between 2014 and 2018? Vegetable and plant-based diets are associated with weight loss, longevity and healthy living. There are more vegans and vegetarians nowadays than ever, and there are so many options when it comes to healthy eating. If you're interested in becoming a nutritionist or want to follow a vegan diet, this Vegetarian and Vegan Nutritionist course will help you to make these lifestyle changes. Vegetarians avoid eating meat but consume dairy items such as eggs, cheese and milk. Flexitarians occasionally consume white meat and fish, while vegans avoid eating both meat and animal-based products altogether. Throughout this Vegan nutrition course, you will learn about the health benefits of these diets and how to create healthy plant-based meal plans high in nutritional value. To help you transition to a vegan diet or a vegetarian diet, you will be introduced to meat alternatives and popular recipes to incorporate into your daily life. In the final module of this course will explore the ethicals reasons behind going meat-free, animal welfare and environmental issues regarding the meat industry and meat production. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Vegan Nutritionist Course for? Vegetarian and Vegan Nutritionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Vegetarian and Vegan Nutritionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction to Becoming Vegan or Vegetarian An Introduction to this course 'Becoming a Vegan or Vegetarian' 00:06:00 Reasons to Become a Vegan or a Vegetarian - Part 1 00:10:00 Reasons to Become a Vegan or a Vegetarian - Part 2 00:11:00 Steps to Becoming a Vegan, Vegetarian, or Flexitarian How to Make a Lasting Change - Part 1 00:06:00 How to Make a Lasting Change - Part 2 00:05:00 How to Make a Lasting Change - Part 3 00:04:00 Steps Toward a Vegan Diet 00:08:00 Diet Details 00:09:00 Beyond Diet 00:05:00 Issues & Answers 00:04:00 Summary 00:00:00 How to Become Vegan, Vegetarian, or Flexitarian- Handouts How to Become Vegan, Vegetarian, or Flexitarian- Handouts 00:00:00 Course Certification Order your Certificate 00:00:00