8736 ET courses delivered Online

Course Overview Communication is a crucial life skill that can open doors to many opportunities in our personal and professional lives. It is essential for conducting business, forming personal relationships and expressing ourselves.  In this Winning Communication Skills for Telephone, Conference Calls course, you will explore the secrets to effective communication. It will teach you techniques, tips and strategies that will help you to become an excellent communicator, as well as teach you best practices for talking with clients, and on the phone. You will learn the art of listening, body language etiquette in the workplace, and much more. It will equip you with the communication skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships. Learn the art of effective communication and enrol in this best-selling course today. This best selling Winning Communication Skills for Telephone, Conference Calls has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Winning Communication Skills for Telephone, Conference Calls is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Winning Communication Skills for Telephone, Conference Calls is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Winning Communication Skills for Telephone, Conference Calls is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Winning Communication Skills for Telephone, Conference Calls, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Winning Communication Skills for Telephone, Conference Calls will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Winning Communication Skills for Telephone, Conference Calls to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview This Sexual Harassment Awareness Training is designed to equip individuals with the knowledge and skills to recognise, address, and prevent sexual harassment in the workplace. Covering key concepts, legal frameworks, and organisational responsibilities, the course provides essential insights into maintaining a respectful and safe work environment. Participants will gain a thorough understanding of what constitutes sexual harassment, how to identify it, and how to manage such situations effectively. By completing this course, learners will be better prepared to contribute to a respectful and legally compliant workplace culture. Course Description This course delves into various aspects of sexual harassment, from definitions to workplace implications, and legal frameworks. It covers the different forms of harassment, employee rights, and employer obligations. Learners will explore how to effectively address and prevent incidents of harassment, ensuring worker protection through robust policies and procedures. The course also covers the process of dealing with incidents, including mediation and the aftermath, helping individuals recognise the importance of fostering a safe, respectful work environment. Upon completion, learners will have the skills to proactively contribute to creating a harassment-free workplace. Course Modules Module 01: What is Sexual Harassment? Module 02: Sexual Harassment in the Workplace Module 03: The Law and Sexual Harassment Module 04: Addressing Sexual Harassment Module 05: Worker Protection Module 06: Prevent Sexual Harassment at Work Module 07: Policies and Procedures Module 08: How to Deal with Sexual Harassment in the Workplace? Module 09: Mediation and the Aftermath (See full curriculum) Who is this course for? Individuals seeking to understand workplace dynamics and employee rights. Professionals aiming to enhance their knowledge of workplace law and ethical practices. Beginners with an interest in workplace relations and human resources. Any other individual interested in fostering a respectful workplace environment. Career Path HR Manager Equality and Diversity Officer Workplace Health and Safety Specialist Legal Advisor (Employment Law) Corporate Trainer or Consultant

About Course Learn Compliance and Risk analysis with this Compliance and Risk Management Training Course to enhance your organization's operation Do you want to be confident in your ability to manage compliance and risk? Are you ready to protect your organization from the many compliance issues and risks? Compliance and Risk Management Training Course by Xpert Learning will teach you how to identify, assess and mitigate compliance issues and risks. It also helps to develop a Robust Compliance and Risk Management System. Globally, businesses continue to face challenges and risks associated with dynamic economic and market environments. This has led to the adoption of more stringent standards and regulations, which are increasingly changing how organisations manage their operations. The compliance function of an organisation has never been more important, as it now needs to proactively govern everything from internal policies to employee behaviour.Learning Outcomes Achieve enhanced Compliance Management knowledge and the ability to design a compliance risk management plan considering the regulatory risks Learn about the five basic elements of compliance. Learn how to Identify different sources of risk. Understand the foundations of Compliance Risk Management CRM in an organization and how to manage the compliance risks Improve business performance by implementing systems and structures that support effective risk management This short course teaches you the skills to create a culture of ethical compliance in your organisation. Over eight modules, you'll gain an in-depth understanding of compliance risk analysis and management that can be applied to your own context. Ensure the long-term sustainability of your business by adhering to regulations, implementing policies, and developing a strategic approach to managing compliance risk. This course is designed to help you understand the key issues of compliance and risk management. You will learn how to identify, assess and mitigate compliance issues and risks and develop a robust Compliance and Risk Management System. The course is suitable for both individuals seeking an understanding of the area, as well as professionals required to maintain, alter, and improve compliance systems within their organisations. What Will You Learn? Achieve enhanced Compliance Management knowledge and the ability to design a compliance risk management plan considering the regulatory risks Learn about the five basic elements of compliance. Learn how to Identify different sources of risk. Understand the foundations of Compliance Risk Management CRM in an organization and how the compliance risks are managed Improve business performance by implementing systems and structures that support effective risk management Course Content Introduction to Compliance and Risk Management Introduction to Compliance and Risk Management Fundamentals of Compliance and Risk Management Fundamentals of Compliance and Risk Management part 1 Fundamentals of Compliance and Risk Management part 2 Elements of Compliance Elements of Compliance Compliance Management System (CMS) Compliance Management System (CMS) Compliance and Ethics Compliance and Ethics Introduction to Risk Management Introduction to Risk Management Risk Management Process Risk Management Process The Fundamentals of Operational Risk Management Conclusion A course by Xpert Learning RequirementsWillingness to learn how companies work to manage Compliance and Risks. Basic knowledge of Risk Management, Compliance and Governance Structure will help, but not mandatory. Audience Compliance Officers Risk Managers Managers and Supervisors Business Owners and Entrepreneurs Students and Graduates Auditors and Consultants Anyone Interested in Compliance and Risk Management Audience Compliance Officers Risk Managers Managers and Supervisors Business Owners and Entrepreneurs Students and Graduates Auditors and Consultants Anyone Interested in Compliance and Risk Management

Course Overview This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting. Course Description The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively. Course Modules Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Introduction to Minute Writing Module 16: Preparation for Minute Taking Module 17: The Meeting Structure Module 18: Minute Meeting, Decision and Action Module 19: Roles and Responsibility of Minute Taker Module 20: Tips for Minute Taking Module 21: Technology in Minute Taking Module 22: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their administrative skills. Professionals aiming to advance their career as a Personal Assistant. Beginners with an interest in office management and administrative roles. Anyone interested in developing organisational and communication skills. Career Path Personal Assistant Executive Assistant Administrative Assistant Office Manager Office Administrator Executive Support Specialist

Course Overview The Portuguese Language Course for Beginners is designed to introduce learners to the essentials of the Portuguese language, equipping them with the ability to communicate confidently in everyday situations. This course covers key aspects such as greetings, basic vocabulary, sentence structure, and conversational skills. Whether you are preparing for travel, work, or personal enrichment, this course provides a strong foundation for further language development. By the end of the course, learners will have gained the competence to understand and use common Portuguese expressions, engage in simple conversations, and appreciate the cultural nuances of Portuguese-speaking countries. With its clear structure and engaging approach, this course offers practical value by enhancing communication skills, boosting cultural understanding, and opening up new personal and professional opportunities. Course Description The Portuguese Language Course for Beginners offers a structured introduction to the language through a series of focused lessons. Learners will explore essential topics including basic grammar, vocabulary building, pronunciation techniques, and conversational etiquette. Each section of the course is designed to enhance comprehension and speaking abilities, fostering a gradual progression towards language confidence. Learners will also gain insights into Portuguese culture, helping them to apply their language skills in real-world contexts with sensitivity and awareness. The course combines interactive exercises, audio support, and accessible content to ensure an enriching learning experience. Upon completion, learners will have developed the linguistic tools necessary to engage in everyday Portuguese conversations, navigate simple social and professional interactions, and lay the groundwork for further language study. The course is ideal for those seeking a reliable and well-rounded entry point into Portuguese language acquisition. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 (See full curriculum) Who is this course for? Individuals seeking to communicate effectively in Portuguese during travel or relocation. Professionals aiming to expand career opportunities in Portuguese-speaking markets. Beginners with an interest in learning a new language for cultural enrichment. Students or enthusiasts looking to build foundational language skills for academic or personal growth. Career Path Translator or Interpreter (Entry-Level) Customer Service Representative in multilingual environments Travel and Tourism Assistant International Sales or Business Support Officer Language Tutor (Beginner Level) Cultural Exchange Programme Coordinator

Course Overview This comprehensive Driving Instructor course is designed to equip aspiring instructors with the theoretical knowledge and confidence needed to guide learners through the process of becoming safe, responsible drivers. Covering key concepts such as structured driver education, understanding the ADI (Approved Driving Instructor) exam framework, and addressing diverse learner needs, this course offers a solid foundation for those looking to enter the instructional field. Learners will explore communication strategies, assessment techniques, and legal considerations surrounding driving education. By the end of the course, participants will have a clear understanding of the standards and responsibilities required to support individuals in achieving driving competency and gaining their licence. Whether you're seeking a career change or aiming to formalise existing knowledge, this course ensures you’re well-prepared for professional advancement in the driver education industry. Course Description This Driving Instructor course delves into the core principles of driver education, focusing on the responsibilities and expectations placed upon instructors. Learners will explore the structure of the UK’s ADI exam system, learn how to design effective lesson plans, and understand how to assess learners across different vehicle types and driving conditions. Special attention is given to communication methods, working with clients who have impairments or disabilities, and building a learner-centred approach to instruction. The curriculum also examines legal and ethical standards relevant to the profession, offering insights into delivering consistent, compliant instruction. By understanding how to adapt sessions to various learning styles and needs, learners will develop the capability to support diverse clients in their journey towards independent driving. The course is ideal for those looking to enter the industry with confidence and clarity, supported by structured knowledge aligned with UK standards. Course Modules: Module 01: The Driving Instructor Module 02: Structured Driver Training Module 03: The ADI Exams Module 04: Communication Skills and Dealing with a New Client Module 05: Learning to Drive Module 06: Driving Large Vehicles Module 07: Assessment Items Module 08: Disabilities and Impairments (See full curriculum) Who is this course for? Individuals seeking to become certified driving instructors in the UK. Professionals aiming to transition into the driver training industry. Beginners with an interest in road safety and driver education. Career changers and retired drivers looking for flexible employment options. Career Path Approved Driving Instructor (ADI) Fleet Driver Trainer Driving School Franchise Owner Corporate Driver Education Specialist Road Safety Consultant

Course Overview The GDPR Certificate course provides an essential foundation for understanding the General Data Protection Regulation (GDPR) and its implications for businesses and individuals. This course offers a comprehensive guide to GDPR principles, legal obligations, and the responsibilities of data controllers and processors. Learners will develop a strong grasp of compliance strategies, risk management practices, and data subject rights. By completing this course, individuals will gain the knowledge needed to support GDPR compliance within organisations, enhancing both personal expertise and professional credibility. The course is designed to be accessible and engaging, making it ideal for those entering data protection roles, as well as professionals seeking to update their knowledge. Upon successful completion, learners will be better equipped to contribute to organisational governance, reduce compliance risks, and promote ethical data handling practices across various industries. Course Description This GDPR Certificate course delves deeply into the key areas of General Data Protection Regulation, offering a structured exploration of its background, core principles, and practical application. Learners will study topics such as lawful bases for processing, data subject rights, breach management, and the roles of the Information Commissioner's Office (ICO). The course also covers organisational responsibilities including data protection impact assessments (DPIAs) and record-keeping requirements. Designed to provide a professional and comprehensive learning experience, this course builds analytical skills and regulatory awareness, preparing individuals to address GDPR obligations confidently. Through detailed explanations and real-world scenarios, learners will develop the ability to interpret legislation, support compliance strategies, and foster a culture of data protection within their workplace. The course is well-suited for a wide range of learners, from complete beginners to professionals needing formalised GDPR training to enhance their career prospects. Course Modules Module 01: Introduction to GDPR Module 02: Key Terms and Definitions Module 03: Principles of Data Processing Module 04: Rights of Data Subjects Module 05: Lawful Bases for Data Processing Module 06: Roles and Responsibilities of Data Controllers and Processors Module 07: Data Protection Impact Assessments (DPIAs) Module 08: Data Breach Management and Notification Module 09: Accountability and Record Keeping Module 10: Enforcement, Penalties, and the Role of the ICO (See full curriculum) Who is this course for? Individuals seeking to understand and apply GDPR principles. Professionals aiming to ensure their organisation’s data compliance. Beginners with an interest in data protection and privacy regulations. Compliance officers, administrators, or managers looking to enhance regulatory knowledge. Business owners wishing to safeguard organisational data practices. Career Path Data Protection Officer (DPO) GDPR Compliance Specialist Information Governance Officer Legal and Compliance Consultant Risk and Compliance Analyst Data Privacy Advisor Administrative roles requiring data protection expertise

Course Overview This Criminal Law course provides an in-depth exploration of the fundamental principles and practices within criminal law. Covering key areas such as the elements of a crime, the role of law enforcement, the trial process, and various criminal offences, this course offers learners a comprehensive understanding of the subject. Learners will gain a solid foundation in criminal law, preparing them for further study or careers within the legal and law enforcement sectors. By the end of the course, participants will have developed a critical understanding of how criminal law operates in the UK, the procedures followed in law enforcement, and the nuances of different criminal offences. Course Description This course delves deeper into the various elements that make up criminal law, covering both theoretical and practical aspects. Topics include the definition and classification of crimes, the process of prosecution, the role of the police, and the broader concepts surrounding sentencing and trials. Learners will explore areas such as youth justice, white-collar crime, terrorism, cybercrime, and the workings of prisons and the probation service. Throughout, learners will acquire knowledge of the law's evolution, the principles of justice, and the importance of ethical considerations in criminal cases. The course offers a structured learning experience with a clear progression, ensuring learners build knowledge step-by-step. Course Modules: Criminal Law Module 1: Introduction to Criminal Law Criminal Law Module 2: Elements of a Crime Criminal Law Module 3: Incitement, Conspiracy and Attempt Criminal Law Module 4: Accomplice Criminal Law Module 5: Crime Prevention Criminal Law Module 6: The Police Criminal Law Module 7: Prosecution, Caution and Diversion Criminal Law Module 8: Youth Justice Criminal Law Module 9: The Trial Criminal Law Module 10: Sentencing Process Criminal Law Module 11: Homicide Criminal Law Module 12: Offences against Person Criminal Law Module 13: Sexual Offences Criminal Law Module 14: Theft Criminal Law Module 15: Blackmail, Robbery & Burglary Criminal Law Module 16: White-Collar Crime Criminal Law Module 17: Terrorism & Law Criminal Law Module 18: Property Offences Criminal Law Module 19: Cybercrime & Piracy Criminal Law Module 20: Prisons Criminal Law Module 21: Probation Service Criminal Law Module 22: War Crimes (See full curriculum) Who is this course for? Individuals seeking to understand the key principles of criminal law. Professionals aiming to expand their legal knowledge and expertise. Beginners with an interest in pursuing a career in law or criminal justice. Those interested in understanding the framework of crime and justice systems. Career Path Criminal lawyer Legal assistant or paralegal Police officer or law enforcement personnel Public prosecutor Correctional officer Compliance officer in corporate law Victim support services Researcher in criminal justice

Course Overview The Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course provides a comprehensive exploration of the theories, principles, and application of CBT. This course equips learners with the knowledge to understand the intricate relationship between thoughts, emotions, and behaviours, enabling them to foster positive change in various contexts. Designed for both aspiring practitioners and those seeking personal development, the course offers valuable techniques to address common psychological challenges, including anxiety, depression, and stress. Through structured learning modules, participants will develop a solid understanding of CBT frameworks and how they can be effectively implemented across different settings. By the end of the course, learners will have enhanced their critical thinking, problem-solving, and client support abilities, positioning them for greater confidence in professional or personal environments. Whether you are seeking to enhance your career prospects or enrich your own well-being, this course provides a rewarding foundation in the core methodologies of CBT. Course Description This professionally structured Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course delves into the foundational theories of CBT, practical strategies for cognitive restructuring, and the step-by-step CBT process. Learners will gain insights into using CBT techniques for personal growth, managing anxiety and depression, and supporting children with autism. The course offers a balanced learning experience with theoretical frameworks and real-world application models to reinforce knowledge retention. Each module is carefully designed to build progressively, ensuring learners acquire critical analytical skills, emotional intelligence, and a strong ethical understanding of client-centred practice. Participants will be able to recognise cognitive distortions, design effective intervention plans, and support behavioural change with structured methods. With its inclusive approach, the course is ideal for those pursuing a foundation in mental health support or simply looking to apply CBT principles to everyday challenges. Successful completion will strengthen learners’ ability to contribute positively within therapeutic, educational, or care settings. Course Modules Module 01: Introduction to CBT Module 02: CBT Theories and Principles Module 03: CBT Tools and Strategies Module 04: CBT Process Module 05: CBT for Personal Growth Module 06: Overcoming Anxiety and Depression Module 07: CBT for Children with Autism (See full curriculum) Who is this course for? Individuals seeking to develop a strong understanding of cognitive behavioural therapy. Professionals aiming to enhance their therapeutic or client support capabilities. Beginners with an interest in mental health and behavioural sciences. Life coaches, educators, and support workers wishing to expand their skill set. Anyone looking to apply CBT principles for personal development and emotional resilience. Career Path Cognitive Behavioural Therapy Practitioner Mental Health Support Worker Life Coach or Personal Development Coach Behavioural Support Specialist Educational Support Assistant Youth and Community Worker Well-being Consultant Counselling Assistant

Course Overview The Makeup Artist Training course offers a comprehensive introduction to makeup artistry, covering essential skills from sanitation and hygiene to advanced makeup techniques. Learners will explore colour theory, skin preparation, foundation matching, and eye makeup application, building a strong foundation for makeup artistry. This course is designed to provide students with the necessary knowledge and techniques to create a variety of looks, from natural everyday styles to glamorous evening makeup. By the end of the course, learners will be equipped with the skills to cater to different skin tones and facial features, enabling them to enter the makeup industry with confidence and expertise. Course Description This course delves deeper into the art of makeup, starting with the basics of sanitation, hygiene, and brush application. It guides learners through essential skills such as colour theory, foundation matching, and the application of concealer, highlighter, and contour. Participants will gain insights into creating diverse looks, including everyday eye makeup, smoky eyes, and makeup tailored for different skin tones and ethnicities. With a focus on client consultations and business management, this course also offers valuable insights into running a makeup artistry business. Whether aiming for a career as a professional makeup artist or refining personal makeup skills, learners will leave this course with a strong portfolio and confidence in their abilities. Course Modules Module 01: Introduction Module 02: Sanitation & Hygiene Module 03: Brushes Introduction & Application Module 04: Make Up Appointment & Preparations Module 05: Colour Theory & Colour Correcting Module 06: Skin Prep & Primers Module 07: Foundation Matching Module 08: Foundation: Different Coverages, Textures & Finishes Module 09: Foundation Application Module 10: Concealer Application Module 11: Highlight & Contour Module 12: Blush Application Module 13: Eye Make Up: Everyday Eye Makeup Look Module 14: Eyeliner Application Module 15: Mascara Application Module 16: False Lashes Module 17: Eyebrow Application Module 18: Lip Product Application Module 19: Clients Consultation & How to Manage Your Business Module 20: Apply Your Skills & Level Up: Welcome to the Master Make Up Class Section Module 21: Day to Evening Make Up Look on Dark Complexions Module 22: Glamorous Make Up Look on Asian Model Module 23: Golden Brown Half Cut Crease Eye Make Up Look on a Fair Model Module 24: Makeup on South Asian Model Module 25: Day to Evening Make Up on South European Model with Tanned Skin Module 26: Day to Evening Make Up for Wearer of Glasses Module 27: Smokey Eyeliner with Bordeaux & Rose Gold Eyeshadow Shades Module 28: NEW UPDATE: Classic Smokey Eye Makeup Look Module 29: NEW UPDATE: Roségold Eye Makeup Look (See full curriculum) Who is this course for? Individuals seeking to become professional makeup artists. Professionals aiming to expand their makeup skills. Beginners with an interest in makeup artistry. Individuals wishing to start their own makeup business. Makeup enthusiasts wanting to learn new techniques and trends. Career Path Professional Makeup Artist Bridal Makeup Artist Freelance Makeup Artist Makeup Artist for Fashion Shows Makeup Artist for Film & TV Beauty Consultant Makeup Instructor Product Specialist for Makeup Brands