17202 ESS courses in Liverpool delivered Online

Email Writing Training Course Overview This Email Writing Training course provides learners with essential skills to compose clear, professional, and impactful emails in various business contexts. It covers fundamental principles of effective email communication, including tone, structure, and etiquette. Learners will develop the ability to manage their email correspondence efficiently, ensuring messages are concise and purposeful. By mastering these techniques, participants will enhance their professional communication, improve workplace collaboration, and present themselves confidently through written digital communication. This course is designed to support career progression by equipping learners with tools to write emails that engage recipients and achieve intended outcomes. Course Description This course delves into the core elements of effective email writing, guiding learners through the art of crafting well-structured messages tailored to different audiences and purposes. Topics include understanding the essentials of email communication, managing inbox organisation, selecting appropriate writing styles, and adopting the correct tone to suit professional settings. Additional advice focuses on avoiding common pitfalls and exercising caution in sensitive or complex correspondence. Throughout the course, learners will acquire the skills needed to produce clear, respectful, and compelling emails that facilitate smooth business interactions and enhance overall communication effectiveness in the workplace. Email Writing Training Curriculum Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional email communication skills. Professionals aiming to enhance workplace correspondence and career development. Beginners with an interest in mastering business writing techniques. Administrative staff and office workers looking to boost email efficiency. Career Path Administrative Assistant Office Manager Customer Service Representative Executive Assistant Communication Coordinator Sales and Marketing Assistant

Level 2 Health and Safety in the Workplace Course Overview This Level 2 Health and Safety in the Workplace course provides essential knowledge for maintaining a safe and compliant working environment across various industries. Learners will gain a thorough understanding of key health and safety principles, legal responsibilities, risk assessment techniques, and emergency procedures. Designed to equip individuals with the confidence and awareness to identify hazards and implement control measures, this course supports improved workplace safety culture. Upon completion, learners will be able to recognise common risks, understand health and safety legislation, and contribute effectively to creating safer workspaces, making it valuable for both new starters and those seeking to enhance their professional skills. Course Description This course covers fundamental topics including workplace hazards, risk management, fire safety, manual handling, and reporting procedures. Learners will explore health and safety legislation and the roles and responsibilities of employers and employees. The content is delivered through clear explanations and structured learning, enabling learners to develop critical awareness of how to maintain safe environments. Skills gained include hazard identification, risk evaluation, and understanding of preventative strategies, all essential for fostering compliance and wellbeing at work. Suitable for a broad range of sectors, the course offers comprehensive knowledge that supports personal development and prepares learners for further progression in health and safety or related fields. Level 2 Health and Safety in the Workplace Curriculum Module 01: Level 2 Health and Safety in the Workplace Curriculum (See full curriculum) Who is this course for? Individuals seeking to improve workplace safety awareness. Professionals aiming to develop their health and safety knowledge. Beginners interested in health and safety fundamentals. Employees required to meet compliance standards in any sector. Career Path Health and Safety Assistant Workplace Safety Coordinator Facilities Manager Construction Site Worker Administrative roles with health and safety responsibilities Entry-level positions in manufacturing, retail, and office environments

Dealing With Difficult People Training Course Overview The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism. Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments. Course Description This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations. The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life. Dealing With Difficult People Training Course Curriculum Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People – Relationships Module 05: Difficult People – Solutions Module 06: Problem-Solving Module 07: Final Notes and Tips Module 08: Bonus Video – Dealing With Emotions & Anger (See full curriculum) Who is this course for? Individuals seeking to improve their interpersonal communication skills. Professionals aiming to manage challenging behaviours in the workplace. Beginners with an interest in conflict resolution or psychology. Anyone looking to enhance their emotional intelligence and resilience. Career Path Human Resources Specialist Customer Service Manager Conflict Resolution Specialist Team Leader/Manager Counselling and Therapy Roles Customer Support Representative

Certified Project Manager Course Overview: The "Certified Project Manager" course is designed to equip learners with the essential knowledge and skills required for effective project management. Covering key topics such as leadership, stakeholder management, communication, and change management, this course provides a comprehensive foundation for managing projects from start to finish. It is ideal for professionals looking to enhance their project management expertise and ensure successful project delivery. By the end of this course, learners will be prepared to manage projects efficiently, aligning them with organisational goals while maintaining focus on quality, budget, and timelines. Course Description: This course offers an in-depth exploration of project management principles, including project communication, leadership, and stakeholder management. Learners will delve into project methodologies, budgeting, scheduling, and performance assessment, ensuring they can lead projects effectively within diverse environments. The curriculum also covers critical topics like change management and scope definition, preparing learners to manage projects through every stage. Through the course, learners will gain valuable insights into essential project management tools, techniques, and strategies to address challenges and optimise project outcomes. This course is structured to provide a solid foundation in project management, preparing learners for a successful career in the field. Certified Project Manager Curriculum: Module 01: Introduction & Overview Module 02: Teams & Leadership Module 03: Project Communication Module 04: Stakeholder Management Module 05: The Basics of Project Management Module 06: Scope and Requirements Module 07: Developmental Methodologies Module 08: Effective Budgets & Schedules Module 09: Project Performance Module 10: Change Management (See full curriculum) Who is this course for? Individuals seeking to develop their project management skills. Professionals aiming to advance their careers in project management. Beginners with an interest in managing projects across industries. Those seeking to understand the fundamentals of project management processes. Career Path: Project Manager Programme Manager Project Coordinator Operations Manager Team Leader Project Analyst Construction Project Manager IT Project Manager

Marketing Principles Course Overview This course on Marketing Principles provides learners with a comprehensive understanding of core marketing concepts, strategies, and the integral role marketing plays within an organisation. Through a series of well-structured modules, participants will explore key areas including marketing analysis, planning, and execution. By the end of the course, learners will have a solid foundation in creating and implementing effective marketing strategies, understanding market dynamics, and evaluating marketing performance. The course equips learners with essential marketing knowledge, ideal for enhancing career opportunities in various sectors. Course Description The Marketing Principles course delves into the essential aspects of marketing, covering areas such as situational analysis, microenvironments, and the creation of effective marketing plans. Learners will explore how organisations identify opportunities, assess industry trends, and build marketing strategies that align with business goals. Key topics include analysing market conditions, developing marketing strategies, and executing plans efficiently. Throughout the course, learners will gain a deeper understanding of marketing's role within business structures, enabling them to confidently approach marketing challenges in any industry. By the course's conclusion, participants will have acquired key skills in strategic planning and analysis. Marketing Principles Curriculum Module 01: Marketing And The Firm Module 02: Situational Marketing Analysis Module 03: Microenvironments – Industry And Market Module 04: Formulating A Marketing Plan – Building Components Module 05: Executing The Marketing Plan (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in marketing. Professionals aiming to enhance their marketing knowledge and skills. Beginners with an interest in pursuing a career in marketing. Business owners and entrepreneurs looking to improve their marketing strategy. Career Path Marketing Manager – Oversee marketing campaigns and strategies. Marketing Analyst – Research market trends and consumer behaviours. Brand Manager – Develop and manage brand strategies. Sales and Marketing Executive – Focus on product promotion and customer outreach. Digital Marketing Specialist – Utilise online platforms to promote brands and services.

Certificate in Lash and Brow Treatments Course Overview The "Certificate in Lash and Brow Treatments" offers an in-depth exploration into the techniques and skills required to perform high-quality lash and brow services. This course provides learners with comprehensive knowledge of brow lamination, tinting, and waxing, empowering them to build a solid foundation in the beauty industry. By the end of the course, learners will be equipped with the expertise to enhance their clients' lash and brow aesthetics with precision and care. Whether aiming to start a new career or add specialised skills to an existing beauty practice, this course is designed to offer a valuable skill set that meets the growing demand in the beauty market. Course Description This course covers a wide range of essential topics, including the tools and materials needed for lash and brow treatments, client consultations, and understanding contraindications to ensure safety. Learners will explore techniques such as tinting, brow lamination, and waxing, with video demonstrations of each process to provide detailed, step-by-step guidance. Additionally, bonus training on lash tinting will deepen learners' knowledge of the full range of lash and brow treatments. Throughout the course, learners will gain essential skills to perform these services with confidence and professionalism, ensuring a high standard of client satisfaction and safety. On completion, learners will receive a certificate recognising their new expertise in the beauty industry. Certificate in Lash and Brow Treatments Curriculum Module 01: Introduction Module 02: Things You Will Need for Your Treatment Module 03: Consultation and Patch Test Module 04: Contra-Indications Module 05: Tinting Module 06: Brow Lamination Video Module 07: Waxing Demo Videos Module 08: Bonus Lash Tint Training Module 09: Certificate Time (See full curriculum) Who is this course for? Individuals seeking to enhance their beauty therapy skills. Professionals aiming to specialise in lash and brow treatments. Beginners with an interest in the beauty industry. Beauty enthusiasts looking to expand their expertise. Career Path Brow Artist Lash Technician Beauty Therapist Salon Owner Beauty Consultant

Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional

Medical Gases Course Overview: The "Medical Gases" course provides essential knowledge on the safe and effective use of medical gases in healthcare settings. This course is designed to offer learners a comprehensive understanding of medical gases, including their types, applications, and safety protocols. It emphasises safe handling and storage procedures, with a focus on correct administration techniques and monitoring. Upon completion, learners will be well-equipped with the skills to manage medical gases within various healthcare environments, ensuring patient safety and regulatory compliance. Course Description: This course covers a broad range of topics, starting with an introduction to medical gases and their significance in healthcare. Learners will explore essential safety and handling guidelines, focusing on regulations and best practices for safe usage. The course delves into the different types of medical gases used in clinical settings, such as oxygen, nitrous oxide, and medical air. It also includes detailed instruction on the proper storage, transportation, and documentation of these gases, as well as techniques for their administration and monitoring in patient care. By the end of the course, learners will have gained the necessary skills to manage medical gases competently and safely in various healthcare settings. Medical Gases Curriculum Module 01: Introduction to Medical Gases Module 02: Safety and Handling Guidelines Module 03: Common Medical Gases Module 04: Storage, Transportation, and Documentation Module 05: Administration Techniques and Monitoring Module 06: Practical Skills and Simulation (See full curriculum) Who is this course for? Individuals seeking to gain knowledge in the use of medical gases. Professionals aiming to advance their healthcare skills. Beginners with an interest in the medical field or healthcare roles. Healthcare workers seeking to improve their knowledge of safety and regulatory requirements in gas management. Career Path: Medical gas technician Healthcare assistant in respiratory care Clinical support roles in hospitals and healthcare settings Medical equipment management Occupational health and safety in healthcare environments

Palliative Facilitator Course Overview This course provides an in-depth exploration of palliative and end-of-life care, equipping learners with the knowledge to support individuals facing terminal illness. Covering a wide range of topics, including illness stages, holistic assessments, and legal considerations, this course offers learners the skills necessary to address the complex needs of patients and their families. Upon completion, learners will be able to apply principles of palliative care with confidence, ensuring dignity, comfort, and respect in the end-of-life process. This course is essential for anyone looking to pursue or advance a career in healthcare or support services related to end-of-life care. Course Description This course delves deeper into the key aspects of palliative and end-of-life care, addressing both the theoretical and practical elements involved in caring for individuals with terminal conditions. Learners will study the stages of illness, conduct holistic assessments, and explore advanced care planning to enhance patient quality of life. Topics include the psychological, emotional, and social needs of patients and their families, as well as the legal aspects of end-of-life care. Through this course, learners will develop essential skills to provide compassionate, informed support to patients in their final stages, while ensuring adherence to best practices and legal requirements. Palliative Facilitator Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Further Support, Training and Development Module 06: Legal Issues (See full curriculum) Who is this course for? Individuals seeking to work in palliative and end-of-life care. Professionals aiming to enhance their career in healthcare or support services. Beginners with an interest in the field of healthcare or social services. Those interested in improving their knowledge of legal and ethical issues in end-of-life care. Career Path Palliative Care Specialist End-of-Life Care Consultant Hospice Care Worker Healthcare Administrator Social Worker in Health and Social Care Bereavement Counsellor

Nanny Care Worker Course Overview The "Nanny Care Worker" course provides learners with essential knowledge and skills to thrive in a career as a nanny. It covers a range of key areas, including child development, child safety, healthy living, and effective time management. By focusing on practical, professional caregiving skills, the course ensures that learners are prepared to provide exceptional care for children. On completion, learners will be equipped to manage daily routines, foster relationships with children, and create a safe and nurturing environment. The course also offers valuable insights into career progression within the nanny industry. Course Description This course is designed to give learners a comprehensive understanding of the core responsibilities of a nanny care worker. Topics include child development, ensuring children’s safety and health, creating structured routines, and understanding early years provision. The course explores the critical role of nutrition and healthy living in a child's upbringing, alongside essential time management skills for nannies. Learners will gain insight into the role and profile of a nanny and how to establish a successful career in this field. By the end of the course, learners will possess the skills necessary to provide high-quality care and support in a professional childcare environment. Nanny Care Worker Curriculum Module 1: Introduction to Nanny Care Workers Module 2: Understanding Child Development Module 3: Care for Children Module 4: Healthy Food, Healthy Living Module 5: Keeping Children Healthy & Safe Module 6: Early Years Provision Module 7: Establishing Relationships and Routines Module 8: Time Management for Nannies Module 9: Nanny’s Job Profile Module 10: Establishing a Nanny’s Career (See full curriculum) Who is this course for? Individuals seeking to become professional nanny care workers. Professionals aiming to expand their childcare expertise. Beginners with an interest in working with children. Those looking to enter the nanny or childcare industry. Career Path Nanny Childcare Assistant Early Years Practitioner Family Support Worker Child Development Specialist Child Protection Officer