17111 ESS courses in Bradford delivered Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Advanced Business Plan - Become an Entrepreneur Course Overview This Advanced Business Plan course equips aspiring entrepreneurs with the essential knowledge and skills to develop a comprehensive and effective business plan. Covering every critical aspect from goal setting to identifying your target audience, the course provides learners with strategic insights that enhance long-term business success. Participants will learn how to articulate clear objectives, outline core business elements, and understand the purpose and benefits of a well-crafted business plan. By the end of the course, learners will be confident in preparing a detailed and persuasive business plan that supports both short- and long-term growth, helping them lay a strong foundation for launching or scaling their entrepreneurial ventures. Course Description Delving deeper into the fundamentals of business planning, this course guides learners through the structure, content, and strategic considerations of creating a robust business plan. Topics include defining clear goals, understanding the reasons behind business plans, and recognising key components necessary for success. It also emphasises the importance of tailoring the plan to its intended audience and evaluating essential factors before commencing the planning process. Learners will develop analytical skills for assessing business viability and will be equipped to communicate their vision effectively to potential investors or stakeholders. The course adopts a structured, professional approach, preparing participants to create plans that are both comprehensive and adaptable to evolving business needs. Advanced Business Plan - Become an Entrepreneur Curriculum Module 01: Introduction Module 02: Business Plan for Entrepreneurs Achieve Your Long- and Short-Term Goals Module 03: How a Business Plan Can Help with Long Term Success Module 04: Reasons You Need a Business Plan Module 05: The Elements of a Business Plan Module 06: The Purpose of a Business Plan Module 07: Things to Consider Before Starting a Business Plan Module 08: Who Are You Writing the Business Plan For Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to launch and grow their own business ventures. Professionals aiming to enhance their entrepreneurial and strategic planning skills. Beginners with an interest in entrepreneurship and business management. Anyone preparing to attract investment or partnerships through effective business planning. Career Path Entrepreneur / Business Owner Business Development Manager Startup Consultant Strategic Planner Small Business Advisor

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager

PHP and MySQL Training Masterclass 2023 Course Overview This PHP and MySQL Training Masterclass 2023 offers a comprehensive guide to mastering dynamic web development using PHP and MySQL. Learners will explore essential programming concepts, database integration, and application building through progressive projects designed to enhance their coding capabilities. The course covers core skills such as user authentication, comment systems, ratings, and interactive applications, equipping students with the confidence to develop fully functional web solutions. By the end, participants will have the knowledge to build, customise, and manage robust web applications, boosting their employability and technical proficiency in today’s digital marketplace. Course Description This masterclass delves into key aspects of PHP programming and MySQL database management, providing learners with a structured learning experience. Starting with installation and configuration, it progresses through multiple project-based modules focusing on real-world applications such as authentication systems, comment and rating features, weather apps, and live search functionality. Each module deepens understanding of server-side scripting and database queries, enhancing problem-solving and coding fluency. Participants will gain expertise in integrating PHP scripts with MySQL databases, optimising application performance, and managing data securely. The course is designed to develop both foundational and advanced skills essential for web development careers, delivered in clear, concise UK English. PHP and MySQL Training Masterclass 2023 Curriculum Module 01: Introduction Module 02: Installation Module 03: First Project: Building an Authentication System Module 04: Second Project: Building a Comments System Module 05: Third Project: Creating a Rating System Module 06: Fourth Project: Creating a Weather App Module 07: Fifth Project: Build a Cool Like and Dislike System Module 08: Sixth Project: Building a Simple CV Builder Module 09: Seventh Project: QR Codes Generator Module 10: Eighth Project: Build a Full Live Search System (See full curriculum) Who Is This Course For? Individuals seeking to develop skills in dynamic web development. Professionals aiming to enhance their web programming career. Beginners with an interest in server-side scripting and databases. Web developers wanting to expand their expertise in PHP and MySQL. Career Path Web Developer Backend Developer PHP Developer Database Administrator Full-Stack Developer Software Engineer Digital Solutions Specialist

Particle Physics Course Overview This Particle Physics course offers a comprehensive introduction to the fundamental constituents of matter and the forces governing their interactions. Learners will explore the nature of elementary particles, the structure of the atomic nucleus, and the principles behind nuclear physics. The course also covers the technology behind particle accelerators and radiation detectors, providing insight into modern experimental methods. By completing this course, learners will gain a solid understanding of the Standard Model of particle physics and the key concepts that underpin contemporary physics research. This knowledge will equip students with the theoretical and analytical skills essential for further study or careers in physics, research, and related scientific fields. Course Description Delving deeply into the world of subatomic particles, this course covers the classification and properties of elementary particles, the composition and behaviour of atomic nuclei, and the foundational aspects of nuclear physics. Learners will study the design and function of particle accelerators and radiation detectors, essential tools in particle physics experiments. The course elaborates on the Standard Model, explaining its role in unifying particle interactions and forces. Through engaging lectures and detailed explanations, students will develop critical thinking and analytical skills necessary to understand cutting-edge physics. Suitable for those with a keen interest in physics, the course fosters a clear understanding of complex concepts and prepares learners for advanced academic or professional pathways within scientific research and technology sectors. Particle Physics Curriculum Module 01: Introduction to Particle Physics Module 02: Elementary Particles Module 03: The Nucleus Module 04: Nuclear Physics Module 05: Particle Accelerators Module 06: Radiation Detectors Module 07: The Standard Model (See full curriculum) Who is this course for? Individuals seeking to understand the fundamental principles of particle physics. Professionals aiming to develop their knowledge for careers in physics or scientific research. Beginners with an interest in the composition of matter and the universe. Students preparing for advanced study in physics or related scientific disciplines. Career Path Research Scientist in Particle or Nuclear Physics Laboratory Technician in Physics or Engineering Science Communicator or Educator specialising in Physics Technical Specialist in Particle Accelerator Facilities Analyst in High-Energy Physics or Related Industries

Domestic Violence and Abuse Awareness Diploma Course Overview This Domestic Violence and Abuse Awareness Diploma provides a comprehensive introduction to recognising, understanding, and responding to domestic violence and abuse. The course equips learners with the knowledge to identify different forms of abuse, assess risks, and understand the profound impacts on victims and children. It emphasises the importance of supporting victims effectively and navigating the relevant UK legislation. Learners will develop skills essential for safeguarding and reporting, alongside accurate record keeping. Ideal for those wishing to increase awareness or pursue careers in social care, healthcare, education, or community support, this diploma fosters confidence and competence in addressing sensitive issues with professionalism and compassion. Course Description This course delves deeply into the nature and dynamics of domestic violence and abuse, exploring its various forms and the psychological, physical, and emotional consequences for victims, including children. Learners will examine risk assessment techniques and appropriate methods for supporting victims, while gaining a clear understanding of the UK legal framework governing domestic abuse. The programme also covers essential administrative skills such as incident reporting and record keeping to ensure accountability and protection. Delivered in a structured format, the course offers a thorough learning experience designed to build expertise for those working or intending to work in sectors focused on safeguarding, welfare, and community assistance. Domestic Violence and Abuse Awareness Diploma Curriculum: Module 01: Introduction to Domestic Violence & Abuse Module 02: The Components of Domestic Violence Module 03: The Impact of Domestic Violence on Victims Module 04: The Impact of Domestic Violence and Abuse on Children Module 05: Assessing the Risks of Domestic Violence and Abuses on Children Module 06: Supporting the Victim and Reporting Incidents Module 07: Record Keeping Module 08: Domestic Violence and Abuse Legislation in the UK (See full curriculum) Who is this course for? Individuals seeking to understand domestic violence and abuse awareness. Professionals aiming to enhance their safeguarding and support skills. Beginners with an interest in social care, health, or community support. Volunteers and advocates working with vulnerable populations. Career Path Safeguarding Officer Social Care Worker Healthcare Support Worker Community Support Worker Victim Support Advisor Early Years Practitioner

Introduction to Coding With HTML, CSS, & Javascript Course Overview "Introduction to Coding With HTML, CSS, & JavaScript" is a comprehensive course designed to equip learners with the foundational knowledge of web development. The course covers the essential programming languages – HTML, CSS, and JavaScript – focusing on creating interactive and responsive websites. Learners will gain proficiency in designing websites from scratch, using HTML for structure, CSS for styling, and JavaScript for adding dynamic features. By the end of the course, learners will have a well-rounded understanding of how to create websites that are functional, visually appealing, and user-friendly, preparing them for real-world web development tasks. Course Description This course takes learners through a structured journey in web development, starting with the basics and gradually advancing to more complex topics. The modules cover HTML from beginner to expert levels, CSS fundamentals to advanced styling techniques, and an in-depth exploration of JavaScript. The course includes practical projects that reinforce key concepts, such as building a website using HTML and CSS and incorporating JavaScript to enhance interactivity. Learners will also explore essential programming topics like functions, conditional statements, data visualisation, and client-side validation. By completing this course, learners will develop a solid foundation in web development, enabling them to create fully functional websites. Introduction to Coding With HTML, CSS, & Javascript Curriculum Module 01: Getting Started Module 02: Setting up Development Environment Module 03: HTML Fundamentals Module 04: HTML Intermediate Module 05: HTML Advanced Module 06: HTML Expert Module 07: HTML Website Project Module 08: CSS Fundamentals Module 09: CSS Intermediate Module 10: CSS Advanced Module 11: CSS Expert Module 12: CSS Website Project Module 13: JavaScript Getting Started Module 14: JavaScript Fundamentals Module 15: Strings Module 16: Operators Module 17: Conditional Statements Module 18: Control Flow Statements Module 19: Functions Module 20: Data Visualisation (Google Charts) Module 21: Error Handling Module 22: Client-side Validations Module 23: Publish Your Website for Live (See full curriculum) Who is this course for? Individuals seeking to build a career in web development. Professionals aiming to expand their technical skills in web programming. Beginners with an interest in learning web development. Anyone looking to design and develop their own websites. Career Path Front-end Developer Web Developer UI/UX Designer Web Development Specialist Digital Marketing Specialist Freelance Web Developer Web Designer

Health and Safety Executive Training Course Overview: This Health and Safety Executive Training course is designed to provide learners with a comprehensive understanding of health and safety regulations and best practices in the workplace. Covering essential topics such as risk assessment, accident prevention, and industry-specific safety protocols, this course equips learners with the knowledge needed to ensure a safe working environment. It is ideal for those who want to enhance their understanding of health and safety regulations, improve their workplace practices, and contribute to safer organisational cultures. Upon completion, learners will have gained the essential skills required to manage and mitigate risks effectively in various work settings. Course Description: The Health and Safety Executive Training course covers a broad range of topics that help learners understand the key principles of health and safety in the workplace. From understanding the legal framework surrounding health and safety to conducting risk assessments and identifying common workplace hazards, this course provides learners with the expertise required to implement safety measures across industries. Key modules explore the importance of managing health and safety risks, workplace welfare, and specific hazards such as electrical, fire, and gas safety. Learners will gain a solid foundation in the laws governing health and safety and develop the skills needed to minimise risks, manage incidents, and ensure compliance. This training is beneficial for professionals at all levels seeking to improve their understanding of workplace safety and safeguard employees from harm. Health and Safety Executive Training Curriculum: Module 01: Health and Safety at Work and the Laws Module 02: Managing for Health and Safety Module 03: Risk Assessment and Common Risks Module 04: Workplace Health, Safety and Welfare Module 05: Accidents and Ill Health at Work Module 06: Electrical, Fire and Gas Safety Module 07: Safety in Different Work Settings Module 08: Work Equipment Hazards and Risk Control Module 09: Other Health and Safety Hazards at Work (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of health and safety regulations. Professionals aiming to improve workplace safety and compliance. Beginners with an interest in health and safety practices across various industries. Managers and team leaders responsible for overseeing health and safety at work. Career Path: Health and Safety Officer Risk Assessment Specialist Safety Manager Compliance Officer Workplace Safety Consultant Facilities Manager Environmental Health and Safety Professional

Microsoft Power BI Masterclass 2021 Course Overview: The "Microsoft Power BI Masterclass 2021" provides learners with the skills to become proficient in data analysis and visualization using Power BI. This comprehensive course covers the core functionalities of Power BI, from data preparation and transformation to creating impactful reports and dashboards. Learners will gain valuable insights into data modelling, visualisation, and the use of DAX for advanced calculations. By the end of the course, participants will be able to apply their knowledge to real-world projects, improving their ability to communicate data-driven insights effectively. This course is ideal for professionals and beginners who want to leverage Power BI to unlock the potential of their data. Course Description: This masterclass delves into the essential features of Microsoft Power BI, guiding learners through every stage of data analysis. Starting with project setup and data transformation in the Query Editor, the course progresses to advanced topics such as DAX functions and data storytelling. Learners will explore how to build data models, create dashboards, and employ Python in Power BI to enhance their reports. The course also covers Power BI Service for cloud-based analytics, row-level security for data protection, and integrating additional data sources. With a focus on empowering users to communicate insights clearly, the course ensures learners gain the expertise to manage data efficiently, make informed decisions, and stay up to date with evolving tools and features. Microsoft Power BI Masterclass 2021 Curriculum: Module 01: Introduction Module 02: Preparing our Project Module 03: Data Transformation - The Query Editor Module 04: Data Transformation - Advanced Module 05: Creating a Data Model Module 06: Data Visualization Module 07: Power BI & Python Module 08: Storytelling with Data Module 09: DAX - The Essentials Module 10: DAX - The CALCULATE function Module 11: Power BI Service - Power BI Cloud Module 12: Row-Level Security Module 13: More data sources Module 14: Next steps to improve & stay up to date (See full curriculum) Who is this course for? Individuals seeking to enhance their data analysis skills. Professionals aiming to advance their data visualization expertise. Beginners with an interest in data science or business analytics. Business analysts or data professionals looking to upskill in Power BI. Career Path: Data Analyst Business Intelligence Analyst Data Scientist Power BI Developer Reporting Analyst Data Visualisation Expert

Acrylic Nail Extension Course Course Overview: This Acrylic Nail Extension course is designed to equip learners with the essential skills to master acrylic nail extension techniques. From understanding nail anatomy and product chemistry to advanced nail art, this course covers everything you need to know about acrylic nails. Learners will develop proficiency in applying acrylic nail extensions, performing maintenance, and ensuring client care and safety. By the end of the course, students will have the knowledge and expertise to apply various nail techniques, making them confident in offering professional services. Whether you are a beginner or seeking to refine your skills, this course provides all the necessary knowledge to build a successful career in the beauty industry. Course Description: This comprehensive course offers a detailed exploration of acrylic nail extensions, starting with the basics of nail anatomy and product chemistry. Learners will delve into essential techniques such as applying tips, overlays, and creating nail art. With modules focusing on nail diseases, disorders, and proper maintenance, the course ensures learners can safely and professionally care for their clients' nails. The course also includes in-depth modules on client communication and salon safety, making sure that students can provide excellent customer service while following industry best practices. Upon completion, learners will have a complete understanding of acrylic nail extensions, from application to removal, and will be equipped to confidently enter the beauty industry with practical skills and a professional approach. Acrylic Nail Extension Course Curriculum: Module 01: Nail Extension Techniques: An Introduction Module 02: Nail Anatomy Module 03: Nail Diseases and Disorders Module 04: Nail Product Chemistry Simplified Module 05: Nail Extension Techniques Module 06: Acrylic Nail Extension: Part-1 (Applying Tips to the Nails) Module 07: Acrylic Nail Extension: Part-2 (Applying Overlays) Module 08: Art in Acrylic Nails: Basic to Advance Module 09: Hands-on Nail Art Training Module 10: Maintaining Artificial Nails Module 11: Acrylic Nail Removal Module 12: Health and Safety in Beauty Salon Module 13: Client Care and Communication (See full curriculum) Who is this course for? Individuals seeking to master acrylic nail extension techniques. Professionals aiming to expand their beauty industry skills. Beginners with an interest in nail care and beauty treatments. Beauty enthusiasts looking to enter the nail extension field. Career Path Nail Technician Beauty Salon Specialist Freelance Nail Artist Nail Care Educator Beauty Consultant Spa and Salon Owner