1406 ESS courses in Birmingham delivered Live Online

Dealing With Difficult People Training Course Overview The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism. Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments. Course Description This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations. The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life. Dealing With Difficult People Training Course Curriculum Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People – Relationships Module 05: Difficult People – Solutions Module 06: Problem-Solving Module 07: Final Notes and Tips Module 08: Bonus Video – Dealing With Emotions & Anger (See full curriculum) Who is this course for? Individuals seeking to improve their interpersonal communication skills. Professionals aiming to manage challenging behaviours in the workplace. Beginners with an interest in conflict resolution or psychology. Anyone looking to enhance their emotional intelligence and resilience. Career Path Human Resources Specialist Customer Service Manager Conflict Resolution Specialist Team Leader/Manager Counselling and Therapy Roles Customer Support Representative

Email Writing Training Course Overview This Email Writing Training course provides learners with essential skills to compose clear, professional, and impactful emails in various business contexts. It covers fundamental principles of effective email communication, including tone, structure, and etiquette. Learners will develop the ability to manage their email correspondence efficiently, ensuring messages are concise and purposeful. By mastering these techniques, participants will enhance their professional communication, improve workplace collaboration, and present themselves confidently through written digital communication. This course is designed to support career progression by equipping learners with tools to write emails that engage recipients and achieve intended outcomes. Course Description This course delves into the core elements of effective email writing, guiding learners through the art of crafting well-structured messages tailored to different audiences and purposes. Topics include understanding the essentials of email communication, managing inbox organisation, selecting appropriate writing styles, and adopting the correct tone to suit professional settings. Additional advice focuses on avoiding common pitfalls and exercising caution in sensitive or complex correspondence. Throughout the course, learners will acquire the skills needed to produce clear, respectful, and compelling emails that facilitate smooth business interactions and enhance overall communication effectiveness in the workplace. Email Writing Training Curriculum Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional email communication skills. Professionals aiming to enhance workplace correspondence and career development. Beginners with an interest in mastering business writing techniques. Administrative staff and office workers looking to boost email efficiency. Career Path Administrative Assistant Office Manager Customer Service Representative Executive Assistant Communication Coordinator Sales and Marketing Assistant

Javascript for Data Structures Course Overview This course, JavaScript for Data Structures, offers a comprehensive introduction to fundamental data structures using JavaScript. Learners will explore core concepts such as lists, stacks, queues, and sets, gaining a solid understanding of how data is organised and managed in programming. The course emphasises clear, logical thinking and problem-solving skills applicable to software development, data analysis, and computer science. By the end, participants will be able to implement key data structures effectively, enhancing their coding proficiency and preparing them for more advanced programming challenges or career opportunities in technology-related fields. Course Description This course delves into essential data structures within JavaScript, providing detailed coverage of lists, stacks, queues, and sets. Learners will study how these structures operate, their use cases, and how to manipulate them efficiently in code. The curriculum is designed to develop both theoretical understanding and coding ability through structured explanations and examples. Throughout the course, students will develop skills in data organisation, algorithmic thinking, and memory management principles. This knowledge is critical for writing optimised code and tackling complex computational problems in software development and data science domains. Javascript for Data Structures Curriculum Module 01: Introduction Module 02: Essential Concepts Module 03: List Data Structure Module 04: Stack Data Structure Module 05: Queue Data Structure Module 06: Set Data Structure Module 07: Final Thought (See full curriculum) Who Is This Course For? Individuals seeking to build strong foundations in data structures using JavaScript. Professionals aiming to enhance their software development skills. Beginners with an interest in programming and computer science. Students preparing for technical roles in coding or data analysis. Career Path Software Developer Front-End Developer Data Analyst Junior Programmer Computer Science Student

Freelancer Masterclass Course Overview The "Freelancer Masterclass" offers a comprehensive introduction to building a successful freelance career, focusing on key skills needed for freelancing in the copywriting field. This course equips learners with the tools to confidently start their freelance journey, from understanding the foundational principles of freelance work to mastering the skills required for copywriting. Learners will gain valuable knowledge in handling clients, improving conversion rates, and navigating the nuances of closing deals. By the end of this course, participants will be well-prepared to enter the freelancing world with the essential skills to thrive in a competitive industry. Course Description This course delves deeper into the specific skills and strategies required to succeed as a freelance copywriter. From learning how to get started, understanding the skills required, to effectively communicating with prospects, the course covers a broad spectrum of essential topics. Learners will explore various niches that use copywriters, learn how to make and close deals, and understand how to build a freelance career that stands out. Throughout the course, students will be guided on how to refine their approach to increasing conversion rates and establishing a solid client base, ensuring they are well-equipped to succeed in a dynamic freelance market. Freelancer Masterclass Curriculum Module 01: Getting Started as a Copywriter Module 02: Skills Needed by a Copywriter Module 03: Communicating With Your Prospect to Improve Conversion Rate Module 04: Making and Closing a Deal Module 05: Niches That Use Copywriters Module 06: Becoming a Freelance Copywriter Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to start a freelance career. Professionals aiming to enhance their copywriting skills. Beginners with an interest in copywriting or freelancing. Aspiring freelance copywriters or content creators. Career Path Freelance Copywriter Content Marketing Specialist Digital Marketing Copywriter Brand Strategist Freelance Content Writer

Minute Taking Course Overview: This Minute Taking Course is designed to equip learners with the essential skills needed to effectively capture, organise, and communicate meeting details. The course covers the key elements of minute-taking, from preparation to the final report, and helps learners build confidence in their ability to record decisions and actions. Upon completion, learners will have developed a comprehensive understanding of minute-taking processes, ensuring they can produce accurate, concise, and professional meeting minutes for any organisation or professional setting. Course Description: This course delves into the fundamentals of minute writing, covering everything from preparing for minute-taking to the essential roles and responsibilities of a minute taker. Learners will explore topics such as understanding meeting structures, recording decisions, and action points, and the role of technology in improving minute-taking efficiency. In addition, the course offers tips for improving minute-taking skills, along with building the confidence needed for effective participation in meetings. By the end of the course, learners will have the tools to efficiently document meetings, ensuring clarity and accuracy in every record they create. Minute Taking Course Curriculum: Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their minute-taking skills. Professionals aiming to improve their meeting documentation. Beginners with an interest in administrative support roles. Anyone involved in business meetings or organizational documentation. Career Path: Administrative Assistant Executive Assistant Meeting Coordinator Office Manager Personal Assistant Project Manager Event Coordinator

PAT Testing - Portable Appliance Testing Training Course Overview The "PAT Testing - Portable Appliance Testing Training" course is designed to equip learners with the essential knowledge and skills required to safely conduct portable appliance testing in line with current UK regulations. Participants will gain a clear understanding of the legal requirements, risk assessment techniques, and best practices for maintaining workplace safety. This course is ideal for individuals involved in electrical safety, ensuring they can carry out PAT testing confidently and competently. Upon completion, learners will be prepared to enhance workplace safety through proper appliance inspection and compliance with relevant legislation. Course Description This comprehensive course covers all key areas of portable appliance testing, including the legal provisions that guide PAT testing, risk assessment methodologies, and the appropriate tools for conducting inspections. Learners will explore different types of electrical appliances, their classification, and how to perform initial visual examinations. Additionally, the course delves into the electrical installation testing process and safety precautions necessary to mitigate risks. Participants will also learn the essential practices for recording and reporting test results. By the end of the course, learners will be equipped with the skills needed to perform thorough PAT testing and ensure compliance with industry standards. PAT Testing - Portable Appliance Testing Training Curriculum Module 01: Introduction to PAT Module 02: Relevant Statutory Provisions for PAT Module 03: Risk Assessment Module 04: Reducing and Controlling Risks Module 05: Electrical Units and Appliance Classification Module 06: Initial Visual Examination Module 07: Instruments for Testing and Equipment Inspection Module 08: Electrical Installation Testing Module 09: Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of electrical safety. Professionals aiming to ensure compliance with PAT testing regulations. Beginners with an interest in electrical safety or maintenance. Safety officers or facilities managers responsible for ensuring workplace compliance. Career Path PAT Tester Health and Safety Officer Facilities Manager Electrical Compliance Officer Maintenance Technician Workplace Safety Consultant

Logistics Management at QLS Level 5 Course Overview The "Logistics Management at QLS Level 5" course offers an in-depth exploration of the logistics industry, focusing on key aspects such as supply chain management, transport planning, and inventory control. Learners will gain a solid understanding of how logistics fits within the broader business context and its impact on organisational efficiency. The course is designed to provide both theoretical knowledge and strategic insights, ensuring that learners are equipped to optimise logistics processes in a variety of settings. Upon completion, learners will have the tools to contribute effectively to logistics and supply chain roles within diverse industries. Course Description This course delves into the complexities of logistics management, covering essential topics such as sourcing, purchasing, and procurement, as well as supplier relationship management. Students will also explore transport management, warehousing principles, and inventory planning, with a strong focus on enhancing operational efficiency. By addressing both the tactical and strategic components of logistics, learners will develop essential skills in negotiation, customer service, and distribution channels. The course is structured to provide a comprehensive understanding of logistics management within the context of modern business operations, preparing learners for roles that demand expertise in managing logistics and supply chain systems. Logistics Management at QLS Level 5 Curriculum Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics (See full curriculum) Who is this course for? Individuals seeking to advance in logistics or supply chain management. Professionals aiming to enhance their expertise in operational efficiency. Beginners with an interest in logistics and supply chain management. Those aspiring to take on leadership roles in logistics or procurement. Career Path Logistics Manager Supply Chain Coordinator Transport Planner Warehouse Operations Supervisor Procurement Manager Distribution Manager Inventory Control Specialist

Brain Injury Rehabilitation Course Overview This "Brain Injury Rehabilitation" course provides an in-depth exploration of the human brain, its functions, and the impact of brain injuries. It covers a broad range of topics, including concussion, acquired brain injuries, and injuries resulting from sports. Learners will gain a comprehensive understanding of brain injury prevention, recovery, and rehabilitation processes. Designed to equip individuals with valuable knowledge, this course is essential for anyone aiming to understand brain health, and it provides key insights into how to support individuals recovering from brain injuries. Upon completion, learners will be well-equipped to engage in roles where brain injury management and rehabilitation are crucial. Course Description The course delves into various types of brain injuries, including concussions, acquired brain injuries, and sports-related brain trauma. It provides a detailed understanding of the human brain, the causes and effects of different brain injuries, and key rehabilitation strategies. Throughout the course, learners will explore prevention techniques and rehabilitation approaches, gaining essential skills to support brain injury recovery. The learning experience is designed to be informative and insightful, ensuring that participants can apply their knowledge to improve patient care and rehabilitation outcomes in clinical or supportive environments. By the end of the course, learners will be equipped with a robust understanding of brain injury rehabilitation and how to effectively contribute to the recovery process. Brain Injury Rehabilitation Curriculum Module 01: Understanding Human Brain and Related Injuries Module 02: Overview of Brain Concussion Module 03: All About Acquired Brain Injury Module 04: Brain Injuries Due to Sports Module 05: Prevention of Injury Module 06: Recovery and Rehabilitation (See full curriculum) Who is this course for? Individuals seeking to understand brain health and rehabilitation Professionals aiming to specialise in brain injury recovery Beginners with an interest in neuroscience or healthcare Healthcare workers wishing to enhance their knowledge in rehabilitation Career Path Rehabilitation Specialist Brain Injury Support Worker Sports Medicine Professional Neurological Rehabilitation Therapist Healthcare Practitioner specialising in Brain Injury Recovery

Certificate in Lash and Brow Treatments Course Overview The "Certificate in Lash and Brow Treatments" offers an in-depth exploration into the techniques and skills required to perform high-quality lash and brow services. This course provides learners with comprehensive knowledge of brow lamination, tinting, and waxing, empowering them to build a solid foundation in the beauty industry. By the end of the course, learners will be equipped with the expertise to enhance their clients' lash and brow aesthetics with precision and care. Whether aiming to start a new career or add specialised skills to an existing beauty practice, this course is designed to offer a valuable skill set that meets the growing demand in the beauty market. Course Description This course covers a wide range of essential topics, including the tools and materials needed for lash and brow treatments, client consultations, and understanding contraindications to ensure safety. Learners will explore techniques such as tinting, brow lamination, and waxing, with video demonstrations of each process to provide detailed, step-by-step guidance. Additionally, bonus training on lash tinting will deepen learners' knowledge of the full range of lash and brow treatments. Throughout the course, learners will gain essential skills to perform these services with confidence and professionalism, ensuring a high standard of client satisfaction and safety. On completion, learners will receive a certificate recognising their new expertise in the beauty industry. Certificate in Lash and Brow Treatments Curriculum Module 01: Introduction Module 02: Things You Will Need for Your Treatment Module 03: Consultation and Patch Test Module 04: Contra-Indications Module 05: Tinting Module 06: Brow Lamination Video Module 07: Waxing Demo Videos Module 08: Bonus Lash Tint Training Module 09: Certificate Time (See full curriculum) Who is this course for? Individuals seeking to enhance their beauty therapy skills. Professionals aiming to specialise in lash and brow treatments. Beginners with an interest in the beauty industry. Beauty enthusiasts looking to expand their expertise. Career Path Brow Artist Lash Technician Beauty Therapist Salon Owner Beauty Consultant

Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional