469 ESC courses delivered Online

Overview This comprehensive course on Personal Productivity will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Personal Productivity course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Personal Productivity course. It is available to all students, of all academic backgrounds. Requirements Our Personal Productivity course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 18 lectures • 02:48:00 total length •Introduction: 00:03:00 •How to focus on the essentials: 00:10:00 •Why is our focus is scattered?: 00:15:00 •What are the essence of focus and high productivity: 00:11:00 •Exercising the power of choice: 00:06:00 •How to Discern Your Distractions: 00:11:00 •Time is always a trade-off: 00:06:00 •Explore your ways: 00:04:00 •Sometimes you need an escape: 00:12:00 •Developing an eye for the bigger picture: 00:12:00 •Life is a game: 00:05:00 •Selective, Explicit & also right: 00:12:00 •Start eliminating: 00:01:00 •Develop strong internal clarity: 00:17:00 •Uncommit to non-essentials: 00:23:00 •Setting Boundaries: 00:14:00 •A Plan to Execute: 00:06:00 •Additional Materials: 00:00:00

Overview This comprehensive course on Bodyguard Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Bodyguard Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Bodyguard Training. It is available to all students, of all academic backgrounds. Requirements Our Bodyguard Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 18 sections • 18 lectures • 08:33:00 total length •Introduction to Bodyguard Training: 00:31:00 •Personal Security: 00:19:00 •Laws and Legislation: 00:25:00 •Threat Assessment and Risk Management: 00:34:00 •Operational Planning: 00:25:00 •Behavioural Intelligence: 00:17:00 •Anti-Ambush Drills: 00:41:00 •Searching Techniques: 00:35:00 •On Foot Protection: 00:48:00 •Physical Intervention: 00:24:00 •Vehicle Escort Procedures: 00:34:00 •Route Reconnaissance: 00:27:00 •Surveillance and Basic Anti Surveillance Techniques: 00:44:00 •Firearms and Explosive Handling: 00:28:00 •Protectee Variations: 00:18:00 •Medical Emergency Assistance: 00:40:00 •How COVID-19 Affected Close Protection Services: 00:23:00 •Assignment - Bodyguard Training: 00:00:00

Unlock a world of elite protection with our 'Bodyguard Training' course. From personal security to anti-ambush drills, this comprehensive program equips you with the skills needed to safeguard lives. Whether you aspire to a career in security or seek to enhance your safety knowledge, our course is your passport to a secure future. At the heart of our 'Bodyguard Training' course lies a commitment to excellence. Our modules are meticulously designed to provide you with a hands-on understanding of the art of protection. You'll immerse yourself in the world of personal security, mastering the intricacies of on-foot protection and vehicle escort procedures. Our expert instructors will guide you through the nuances of surveillance and anti-surveillance techniques, ensuring you're well-prepared to face any security challenge. Upon completion of this course, you'll emerge not only as a certified bodyguard but as a guardian of safety and security, ready to tackle real-world situations with confidence and precision. Join us on this transformative journey, and let us empower you with the knowledge and skills needed to excel in the world of elite protection. Your future as a guardian of security begins here. Enroll today and embark on a path that leads to a safer tomorrow. Learning Outcomes: Master personal security strategies to ensure safety in any situation. Acquire critical anti-ambush skills, enhancing your ability to protect others. Hone personal search techniques to maintain security at all times. Learn the art of on-foot protection and vehicle escort procedures for VIP safety. Gain proficiency in surveillance and anti-surveillance techniques, a vital skill set in the security industry. Why buy this Bodyguard Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Bodyguard Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Bodyguard Training course for? Individuals aspiring to become professional bodyguards. Security personnel looking to advance their skillset. Law enforcement officers seeking specialized training. Business professionals concerned about personal safety. Anyone interested in understanding the world of personal security. Career path Close Protection Officer: £30,000 - £50,000 per annum Security Consultant: £25,000 - £60,000 per annum Private Investigator: £20,000 - £45,000 per annum Law Enforcement Officer: £24,000 - £50,000 per annum Risk Assessment Specialist: £30,000 - £70,000 per annum Surveillance Operator: £20,000 - £45,000 per annum Prerequisites This Bodyguard Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Bodyguard Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Bodyguard Training Introduction to Bodyguard Training 00:15:00 Module 02: Personal Security Personal Security 00:16:00 Module 03: Anti-Ambush Drills Anti-Ambush Drills 00:37:00 Module 04: Personal Search Techniques Personal Search Techniques 00:22:00 Module 05: On Foot Protection On Foot Protection 00:39:00 Module 06: Vehicle Escort Procedures Vehicle Escort Procedures 00:35:00 Module 07: Surveillance and Basic Anti Surveillance Techniques Surveillance and Basic Anti Surveillance Techniques 00:42:00

Course Overview: Electrical and fire safety are two of the most critical aspects of workplace safety. This Electrical and Fire Safety Training - Level 2 course is designed to equip you with the essential knowledge and skills to navigate the intricacies of electrical systems and mitigate the risks associated with fire hazards. With a comprehensive curriculum and expert guidance, this course will empower you to make informed decisions when it comes to safeguarding lives and property. Understanding the principles of fire safety and electrical systems is crucial for professionals in the field and beneficial for individuals seeking to enhance their safety at home or in the workplace. With this course, you'll delve into the fundamentals of fire safety, voltage, resistance, capacitance, and more.By mastering these concepts, you'll gain the confidence to implement adequate safety precautions and comply with fire safety legislation. Key Features of the Course: CPD Certificate: Upon successfully completing the course, you will receive a CPD certificate demonstrating your electrical and fire safety proficiency. 24/7 Learning Assistance: We are available around the clock to assist you with any queries or concerns you may have during your learning journey. Who is This Course For? This course is suitable for a diverse range of individuals, including: Professionals working in electrical engineering, construction, or facilities management. Safety officers and supervisors responsible for ensuring compliance with fire safety regulations. Homeowners and tenants interested in understanding electrical and fire safety measures for personal use. Students pursuing careers in engineering, architecture, or related fields. What You Will Learn: Throughout this course, you will explore various topics and modules to enhance your understanding of electrical and fire safety. The course covers: The basics of electricity, voltage, resistance, capacitance, and capacitors. You will learn how electricity works and how it can be measured and controlled. The safety precautions that you need to take when working with or around electrical equipment. You will learn to avoid common electrical hazards such as shocks, burns, fires, and explosions. The introduction to fire safety. You will learn the basic concepts of fire science, fire chemistry, fire behaviour, and fire classification. The fire safety legislation applies to your workplace or home. You will learn how to comply with the relevant laws and regulations that govern electrical and fire safety. The measures of fire safety that you need to implement in your environment. You will learn how to conduct a fire risk assessment, how to install and maintain fire detection and alarm systems, how to use firefighting equipment such as extinguishers and hoses, and how to design and maintain escape routes and exits. The fire emergency procedures that you need to follow in case of a fire outbreak. You will learn how to raise the alarm, how to evacuate safely, how to assist others in need, and how to communicate with the emergency services. Why Enrol in This Course: Enrolling in this course offers several advantages: Top-Reviewed Course: Benefit from a course with outstanding reviews and positive feedback from learners worldwide. Recently Updated Content: Stay updated with the latest industry standards and best practices in electrical and fire safety. Skills Development: Develop helpful skills that can be immediately applied in emergencies or everyday life. Requirements: To make the most of this course, a basic understanding of electrical concepts is recommended. However, no prior experience or technical background is required. Career Path: Upon completing this course, you will have gained valuable knowledge for various career opportunities. Some of the professions you can pursue in the United Kingdom, along with their average salaries, include: Electrical Engineer - £40,000 per year Fire Safety Officer - £35,000 per year Building Inspector - £30,000 per year Safety Consultant - £45,000 per year Facilities Manager - £35,000 per year Health and Safety Advisor - £32,000 per year Risk Assessment Specialist - £38,000 per year Certification: Upon completing the Electrical and Fire Safety Training - Level 2 course, you will be awarded a CPD certificate. This certification is a testament to your expertise and commitment to electrical and fire safety practices. Enrol in this course today and empower yourself with the skills to promote electrical and fire safety, protect lives, and make a positive impact in your professional and personal spheres. Course Curriculum 8 sections • 8 lectures • 05:00:00 total length •Introduction and Basics: 00:14:00 •Introduction to Fire Safety: 01:18:00 •Voltage and Resistance: 00:22:00 •Capacitance and Capacitors: 00:20:00 •Safety Precautions: 00:27:00 •Fire Safety Legislation: 01:18:00 •Measures of Fire Safety: 00:25:00 •Fire Emergency: Evacuation Procedures: 00:36:00

Are you looking to improve your current abilities or make a career move? Our unique Conflict Management course might help you get there! Expand your expertise with high-quality training - study the Conflict Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Conflict Management online training course. This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Conflict Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management course. This Conflict Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Conflict Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Conflict Management course: Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Conflict Management at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Conflict Management course. This course is open to everybody. Certificates Certificate of completion Digital certificate - £10

Overview This comprehensive course on Landing Page Design and Conversion Rate Optimisation will deepen your understanding on this topic .After successful completion of this course you can acquire the required skills in this sector. This Landing Page Design and Conversion Rate Optimisation comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Landing Page Design and Conversion Rate Optimisation . It is available to all students, of all academic backgrounds. Requirements Our Landing Page Design and Conversion Rate Optimisation is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 48 lectures • 10:47:00 total length •Download all Section One Slides (s1): 00:48:00 •Welcome to this course! Let's lay the groundwork for good landing page design: 00:13:00 •The Myth Of The Perfect Landing Page Conversion Rate: 00:12:00 •Common Business Models and Understanding Your Conversion Actions: 00:19:00 •The AIDA Sales Funnel and The Online Decision Making Process: 00:17:00 •The Awareness Stage of the Funnel: Where It All Begins: 00:18:00 •The Interest Stage of the Funnel Tell Me More: 00:14:00 •The Desire Stage of the Funnel I Want What You Sell: 00:13:00 •The Action Stage of the Funnel I'm Going to Buy What You Sell: 00:09:00 •The Fogg Behavior Model and how it Applies to Good Landing Page Design: 00:20:00 •Making Your Landing Page Design Memorable: 00:14:00 •Download all Section Two Slides (s2): 00:06:00 •The Primacy of Product and The Concept of Usability in Landing Page Design: 00:15:00 •Eschew Obfuscation: Clarity and the Quest for Fewer Question Marks: 00:11:00 •The 5 Second Usability Test in Landing Page Design (and how you can use it now): 00:13:00 •The Art and Science Behind Designing High-Converting Calls To Action (CTA's): 00:19:00 •Readability and Visual Hierarchy Landing Page Design: 00:20:00 •Respecting Web Conventions in Landing Page Design: 00:13:00 •Using Videos, Graphics and Imagery to Increase Landing Page Conversion Rates: 00:20:00 •Information Architecture and Accessibility - Landing Page Design Best Practices: 00:20:00 •Trust, Safety and Credibility (Part 1) Landing Page Design Best Practices: 00:14:00 •Trust, Safety and Credibility (Part 2) Landing Page Design Best Practices: 00:09:00 •Dedicated Landing Page Design Best Practices (Part 1): 00:15:00 •Dedicated Landing Page Design Best Practices (Part 2): 00:12:00 •Download all Section Three Slides (s3): 00:32:00 •Using Scarcity to Improve Conversion Rates on Your Landing Pages: 00:10:00 •Principles of Persuasion - Reciprocal Concessions & Reciprocity in Landing Pages: 00:12:00 •Principles of Persuasion Anchoring and Cognitive Dissonance Theory: 00:19:00 •My Favorite Landing Page Builders and Getting Started With Our Unbounce Page: 00:10:00 •Getting Familiar With the Unbounce Page Builder and Adding Our Header Section: 00:07:00 •Creating a Logo in Photoshop and Using the Unbounce Image Uploader Tool: 00:16:00 •Working With Background Imagery in Landing Pages and Developing Our Hero Section: 00:16:00 •Creating a Form, Action Block, and Finishing the Hero Section in Unbounce: 00:19:00 •Discussing Landing Page Design Changes and Creating our Primary Content Section: 00:16:00 •Finishing Page Content, Adding Icons, Footer and Working With Buttons Unbounce: 00:11:00 •Publishing Your Unbounce Landing Page on Your Custom Domain: 00:04:00 •Adding Custom CSS in Unbounce to Create Professional Drop Shadows: 00:06:00 •Making Your Landing Page Design Work Better With Custom Javascript Snippets: 00:08:00 •Mobile Site Layout in Unbounce Based on Mobile Landing Page Design Guidelines: 00:03:00 •Designing Your Form Confirmation Dialogue in Unbounce and Testing Your Live Form: 00:04:00 •Assigning A/B Testing Variants in Unbounce and Assigning Traffic Weights: 00:12:00 •Integrating Your Unbounce Form Submissions With Your Mailchimp Account: 00:09:00 •Goodbye For Now I Will Miss You Dearly: 00:03:00 •Western Computer Audit Part 1: 00:08:00 •Western Computer Audit Part 2: 00:09:00 •Western Computer Audit Part 3: 00:15:00 •Western Computer Audit Part 4: 00:14:00 •Assignment - Landing Page Design and Conversion Rate Optimisation: 00:00:00

Overview This comprehensive course on Corporate & Strategic Communication Skills for Managers will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Corporate & Strategic Communication Skills for Managers comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Corporate & Strategic Communication Skills for Managers. It is available to all students, of all academic backgrounds. Requirements Our Corporate & Strategic Communication Skills for Managers is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 87 lectures • 08:58:00 total length •Definition of Communication: 00:03:00 •Elements of Communication: 00:04:00 •Communication Styles: 00:03:00 •Steps in Communication Process: 00:01:00 •Step 1 of Communication Process: 00:02:00 •Step 1 Explained - Goal and preparation: 00:05:00 •Step 1 Explained - Practicing Positive Intent: 00:02:00 •Step 1 Explained - Understanding Assumptions: 00:06:00 •Step 2 of Communication Process: 00:04:00 •Characteristics of Clear Message: 00:04:00 •Three Different Communication Styles: 00:06:00 •Assertive Communication Style: 00:02:00 •Body Language and Signals: 00:03:00 •Third Step in Communication - Seeing Feedback: 00:04:00 •Listening Skills - Listen with Compassion: 00:04:00 •Listening Skills - Meaning of Paraphrasing: 00:02:00 •Ways to Improve Communication and Knowledge Check: 00:05:00 •Increase Effectiveness of Communication: 00:08:00 •8 Guidelines for Giving Praise and Feedback: 00:05:00 •Additional Tips for Effective Communications: 00:09:00 •Communication Requirements in Business: 00:08:00 •Skills required in corporate communication: 00:06:00 •Interactive Communications: 00:08:00 •Reason why Communication Fails: 00:03:00 •Communication Channels and Their Problems: 00:06:00 •Indications of Incompetent Communication: 00:06:00 •Other reasons for Communication failure: 00:04:00 •Strategic Communication Liner Model: 00:05:00 •Strategic Communication Adaptive Model: 00:04:00 •Strategic Communication Interpretive Model: 00:04:00 •Strategic Communication in Public Communication: 00:09:00 •Resources and Audience for Strategic Public Communication: 00:07:00 •Source of Strategic Communication: 00:05:00 •Strategic Communication - Summary of three models: 00:12:00 •Strategic Communication - Guidelines for Interpretative Models: 00:05:00 •Strategic Communication - Public Communications: 00:11:00 •Internal Communication - Orientation: 00:09:00 •Internal Communication - Moral Compansation and Benefits: 00:07:00 •Internal Communication - Organisation Change: 00:07:00 •External Communication - Issues Management: 00:06:00 •External Communication and PR: 00:05:00 •External Communication - Issue Management - Organisation Response: 00:13:00 •External Communication - Image Management and Issue Advocacy: 00:06:00 •External Communication - Risk and Crisis Communication: 00:10:00 •Case Study on Corporate Strategic Communication: 00:09:00 •What is Strategy?: 00:06:00 •What is Communication Strategy?: 00:05:00 •When Communication Strategy is required: 00:04:00 •Why Communication Strategy is required: 00:03:00 •Information we need before making strategy: 00:08:00 •Setting Goals and Identify Audience: 00:08:00 •Catagorise your Audience to help draft right message: 00:04:00 •Drafting Message to cater your audience: 00:04:00 •Channels and Timing of Communication: 00:05:00 •Resources risk and Evaluation of communication strategy: 00:04:00 •Summary of Communication Strategy: 00:03:00 •Strategic Communication Plan Template: 00:04:00 •Strategic Communication Plan: 00:04:00 •Difference between Strategic and Tactical Communication: 00:03:00 •Traditional Planning and why Refreshed Approached: 00:05:00 •Change Management - What are concerns?: 00:03:00 •Refreshed Approach to Communication Planning: 00:07:00 •Possible Problems in Communication Plan, Success measurement: 00:06:00 •Measure, Feedback and Manage Cynics: 00:03:00 •Social Aspects of Communication Strategy: 00:12:00 •Additional Planning on Social Aspects of Communication Strategy: 00:04:00 •Strategic Communication - American Airlines Case Study: 00:33:00 •How to Succeed in Group Communication: 00:10:00 •Defining Group Communication: 00:08:00 •Elements of Group Communication and Types of Group: 00:08:00 •Advantages and Disadvantages of Group Discussion: 00:08:00 •How to prepare for group Discussion: 00:07:00 •Practice for group Discussion and other aspects: 00:08:00 •Dos and Don't group Discussion: 00:08:00 •Summary of previous class: 00:05:00 •What is conflict - class discussion?: 00:07:00 •Communication in Conflict: 00:08:00 •Meaning of Positive intent in difficult situations: 00:09:00 •Positive Intent - Example: 00:05:00 •De-escalating Emotions as a method to communicate in Conflicts: 00:06:00 •Detached Responsibility method in resolving conflicts: 00:13:00 •Keys to handle Angry Peoples: 00:06:00 •Keys to deal with denial: 00:04:00 •Uncovering Hidden Agendas: 00:06:00 •Giving Negative Feedback: 00:09:00 •Receiving Negative Feedback and Exercise: 00:08:00 •Assignment - Corporate & Strategic Communication Skills for Managers: 00:00:00

Overview This comprehensive course on Learn Ethical Hacking From A-Z: Beginner To Expert will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Learn Ethical Hacking From A-Z: Beginner To Expert comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Learn Ethical Hacking From A-Z: Beginner To Expert. It is available to all students, of all academic backgrounds. Requirements Our Learn Ethical Hacking From A-Z: Beginner To Expert is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 105 lectures • 11:51:00 total length •Course Overview: 00:08:00 •About Your Instructors: 00:03:00 •Section Overview: 00:03:00 •Current Cybersecurity Market: 00:09:00 •The 3 Types of Hackers: 00:05:00 •The 4 Elements of Security: 00:04:00 •Ethical Hacker Terminology: 00:04:00 •Common Methods of Hacking: 00:08:00 •Cybersecurity & Ethical Hacking Overview: 00:03:00 •Ethical Hacking vs Penetration Testing: 00:06:00 •Job Opportunities in Cybersecurity: 00:01:00 •Who is This Course is For?: 00:01:00 •Networking Section Overview: 00:12:00 •How Data Travels Across The Internet: 00:02:00 •Understanding Ports and Protocols: 00:08:00 •Understanding IP Addresses: Public & Private: 00:02:00 •What Are Subnets?: 00:03:00 •The Average Network vs Remote Based: 00:06:00 •Hacking Lab Section Overview: 00:09:00 •Understanding Virtual Machines: 00:03:00 •Setup Your Kali Linux Machine: 00:10:00 •VN Setup & Testing Vulnerable Systems: 00:23:00 •Linux+Python+Bash+Powershell Section Overview: 00:06:00 •Linux Basics: 00:11:00 •Working With Directories & Moving Files: 00:03:00 •Installing & Updating Application Files: 00:02:00 •Linux Text Editors: 00:04:00 •Searching For Files: 00:02:00 •Bash Scripting Basics: 00:09:00 •Python Basics: 00:11:00 •Remaining Anonymous Section Overview: 00:06:00 •TOR Browser Overview: 00:06:00 •Anonsurf Overview: 00:03:00 •Changing Mac Addresses: 00:03:00 •Using a Virtual Private Network/Server (VPN, VPS): 00:04:00 •WiFi Hacking Section Overview: 00:06:00 •WiFi Hacking System Setup: 00:09:00 •WEP Hacking Attack #1: 00:09:00 •WEP Hacking Attack #2: 00:04:00 •WPA/WPA2 Hacking: 00:10:00 •Reconnaissance Section Overview: 00:04:00 •Passive Recon vs Active Recon: 00:01:00 •Recon-ng Overview: 00:15:00 •Whois Enumeration: 00:02:00 •DNS Enumeration Overview: 00:02:00 •Netcraft.com DNS Information: 00:03:00 •Google Hacking: 00:05:00 •Shodan.io Overview: 00:02:00 •Securityheaders.com (Analyze HTTPS Headers of website): 00:02:00 •Ssllabs.com/ssltest (Look for SSL issues on website): 00:02:00 •Pastebin.com (Sensitive Information): 00:01:00 •NMAP Port Scanning (Discover open ports, OS, Services, Vulnerabilities, etc.): 00:15:00 •Netcat Overview + SMB/NFSEnumeration: 00:14:00 •Nikto & Sparta Web Application Scanner: 00:06:00 •SMPT Enumeration + Nessus/Openvas Scanners: 00:05:00 •Launching Attacks Overview: 00:10:00 •Analyzing Information Gathered: 00:04:00 •Taking Advantage of Telenet: 00:06:00 •Searching & Understanding Exploits: 00:06:00 •Copy Exploits From Searchsploit: 00:03:00 •Understanding Exploits: 00:04:00 •Launching Exploits: 00:24:00 •Brute Force Attacks: 00:07:00 •How To Crack Passwords: 00:04:00 •ARP Spoofing Overview: 00:21:00 •Introduction To Cryptography: 00:14:00 •Post Exploitation Section Overview: 00:03:00 •Privilege Escalation: 00:29:00 •Transferring Files in/out of Victim, Creating Custom Malware + Evading Antivirus: 00:27:00 •Installing a Keylogger: 00:03:00 •Installing a Backdoor: 00:07:00 •Website & Web Application Hacking Overview: 00:06:00 •Web Application Scanning: 00:08:00 •Directory Buster Hacking Tool: 00:03:00 •Nikto Web App Hacking Tool: 00:03:00 •SQLmap and SQL Ninja Overview: 00:01:00 •How To Execute Brute Force Attacks: 00:13:00 •Using Command Injection: 00:03:00 •Malicious File Upload: 00:10:00 •Local & Remote File Inclusion: 00:10:00 •SQL Injection Overview: 00:19:00 •Using Cross Site Request Forgery: 00:11:00 •Cross Site Scripting Overview: 00:12:00 •Mobile Phone Hacking Section Overview: 00:11:00 •Mobile Attack Vectors: 00:02:00 •Mobile Hacking Using URLs: 00:02:00 •Jail Breaking and Rooting Considerations: 00:01:00 •Privacy Issues (Geo Location): 00:01:00 •Mobile Phone Data Security: 00:02:00 •Getting Your Name Out There Section Overview: 00:02:00 •Building A Brand: 00:09:00 •Personal Branding: 00:13:00 •Setup Your Website and Blog: 00:11:00 •Writing a Book: 00:10:00 •Starting a Podcast: 00:08:00 •Networking Overview: 00:06:00 •Making Money Section Overview: 00:02:00 •Bug Bounty Programs: 00:04:00 •How To Start Freelancing: 00:11:00 •How To Start Client Consulting: 00:09:00 •Potential Salary & Cybersecurity Roadmap: 00:10:00 •Books Recommendations: 00:03:00 •Places to Practice Hacking for Free: 00:03:00 •Resources - Learn Ethical Hacking From A-Z: Beginner To Expert: 00:00:00 •Assignment - Learn Ethical Hacking From A-Z: Beginner To Expert: 00:00:00

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00