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Explore the world of social housing management with our comprehensive course, covering tenant selection, financial management, safety protocols, community engagement, and career prospects. Dive into essential topics like offensive behavior management and the role of social workers. Discover your path in this vital sector. Enroll now!

Description Emergencies happens everyday and everywhere. Their responses require a dynamic and unique set of skills. Lives hang in the balance. Safety is the bottom-line. If an exciting and extraordinary career is what you're looking for, and if you want to contribute to society in a meaningful way, the Emergency Management Course will give you the opportunity to be the best you can be. Enter the exciting and growing field of Emergency Management. This course is a comprehensive, distance delivered course that will provide you with a fundamental understanding of the opportunities and challenges in this dynamic, rapidly growing field. Practitioners in this area need to have both theoretical knowledge and practical skills in order to effectively mitigate against the risk of harm or loss for industry, public sector, community, individuals and government. You'll tackle risk assessment theory, terrorism, mitigation/prevention, response and recovery techniques. At the end of the day, your career will be a defining part of who you are. Manage your future today. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Emergency Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Emergency Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Workbook 00:00:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:05:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Effects, Emergency Colour Codes, Recovery 00:01:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Course Certification Order Your Certificate 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training. The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts. After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning! Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Management course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:05:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

One of the most effective ways to increase customer reach is through content marketing. Gain the skills to develop a solid content strategy for your business to yield concrete outcomes with the Diploma in Content Creation Strategies Course. This Diploma in Content Creation Strategies Course outlines the methods for creating a winning content strategy for your business. The course educates you on the escape and arrival method and mind mapping techniques. In addition, it will discuss how to create meaningful connections with your audience. Finally, you'll determine the factors for targeting an attractive market to improve brand awareness and audience experiences. Upon successful completion, you will know how to create content that supports your business goals and take your business to new heights. Learning Objectives Understand what content strategy is and why your business needs it Familiarise yourself with the best content creation tools and resources Know the process of creating resonance with content and product Broaden your understanding of attractive marketing segment Learn to create contents that support your goals Be able to create meaningful content to attract target customers Who is this Course for? This Diploma in Content Creation Strategies Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of content creation tactics or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Diploma in Content Creation Strategies course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successfully completing the Diploma in Content Creation Strategies Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Copywriter Content Manager Head of Content Marketing Search Manager Social Media Executive Course Curriculum Module 01: Foundations Introduction 00:04:00 Framework 00:03:00 Message 00:10:00 Module 02: Creating Your Unique Methodology Methodology 00:05:00 Escape and Arrival Method 00:16:00 Mind Mapping Method of Creating Your System 00:05:00 Note of Warning on Methodology 00:03:00 Module 03: Creating Resonance with Content & Product Importance of Meaning 00:05:00 Using Problem Statements to Create Meaning 00:03:00 Creating Meaningful Connections 00:06:00 Module 04: Market Selection for Attractive Marketing Market 00:09:00 Markers 00:08:00 Module 05: Choosing Your Modes of Delivery 6 Modes of Delivery 00:02:00 Authoring 00:03:00 Mentoring 00:03:00 Coaching 00:04:00 Speaking 00:03:00 Training 00:05:00 Facilitating 00:04:00 Something to Note 00:06:00 Module 06: Inviting Visual & Mental Participation Introduction to Models 00:07:00 Coming Up with a Model 00:07:00 Metaphors Introduction 00:06:00 4 Classes of Metaphors 00:09:00 Sourcing for Metaphors 00:06:00 Examples & Your Course Task 00:05:00 Module 07: Creating a Content Based Movement Movement 00:08:00 Module 08: Product & Content Creation Tools Content Creation Tools 00:09:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview From major religious traditions to Christology, learn the core concepts of theology within one place with our Theology Masterclass. This course is designed to help you grasp a clear understanding of the vital aspects without stepping out of your house. The course will help you dive deep into the principles of theology. The course will introduce you to major religious traditions. You will also gain knowledge of theological methodologies. From the course, you will gain a clear understanding of the theologies of god, the divine, human nature and sin. The course will also cover detailed lessons on eschatology and comparative theology. In addition, you will explore the fundamentals of Christology and soteriology. So, if you are ready to enrich your theological knowledge, enrol now and start learning! Course Preview Learning Outcomes Understand the basic concepts of theology Enhance your knowledge of major religious traditions Familiarise yourself with theological methodologies Explore the theologies of god, the divine, human nature and sin Deepen your knowledge of eschatology and comparative theology Get introduced to the principles of Christology and soteriology Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Theology Knowledge Who Should Take This Theology Masterclass? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Theology Masterclass is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Theology Masterclass will equip you with effective skills and abilities and help you explore career paths such as  Professor Teacher Research Religious Advisor Religious Educator Module 01: Foundations of Theology Foundations of Theology 00:18:00 Module 02: Major Religious Traditions Major Religious Traditions 00:32:00 Module 03: Approaches to Theological Inquiry Approaches to Theological Inquiry 00:25:00 Module 04: Theology of God and the Divine Theology of God and the Divine 00:27:00 Module 05: Theology of Human Nature and Sin Theology of Human Nature and Sin 00:24:00 Module 06: Theology and Ethics Theology and Ethics 00:21:00 Module 07: Christology and Soteriology Christology and Soteriology 00:26:00 Module 08: Theology of the Holy Spirit and Ecclesiology Theology of the Holy Spirit and Ecclesiology 00:23:00 Module 09: Eschatology and Comparative Theology Eschatology and Comparative Theology 00:25:00 Module 10: The Future of Theology The Future of Theology 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock a world of elite protection with our 'Bodyguard Training' course. From personal security to anti-ambush drills, this comprehensive program equips you with the skills needed to safeguard lives. Whether you aspire to a career in security or seek to enhance your safety knowledge, our course is your passport to a secure future. At the heart of our 'Bodyguard Training' course lies a commitment to excellence. Our modules are meticulously designed to provide you with a hands-on understanding of the art of protection. You'll immerse yourself in the world of personal security, mastering the intricacies of on-foot protection and vehicle escort procedures. Our expert instructors will guide you through the nuances of surveillance and anti-surveillance techniques, ensuring you're well-prepared to face any security challenge. Upon completion of this course, you'll emerge not only as a certified bodyguard but as a guardian of safety and security, ready to tackle real-world situations with confidence and precision. Join us on this transformative journey, and let us empower you with the knowledge and skills needed to excel in the world of elite protection. Your future as a guardian of security begins here. Enroll today and embark on a path that leads to a safer tomorrow. Learning Outcomes: Master personal security strategies to ensure safety in any situation. Acquire critical anti-ambush skills, enhancing your ability to protect others. Hone personal search techniques to maintain security at all times. Learn the art of on-foot protection and vehicle escort procedures for VIP safety. Gain proficiency in surveillance and anti-surveillance techniques, a vital skill set in the security industry. Why buy this Bodyguard Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Bodyguard Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Bodyguard Training course for? Individuals aspiring to become professional bodyguards. Security personnel looking to advance their skillset. Law enforcement officers seeking specialized training. Business professionals concerned about personal safety. Anyone interested in understanding the world of personal security. Career path Close Protection Officer: £30,000 - £50,000 per annum Security Consultant: £25,000 - £60,000 per annum Private Investigator: £20,000 - £45,000 per annum Law Enforcement Officer: £24,000 - £50,000 per annum Risk Assessment Specialist: £30,000 - £70,000 per annum Surveillance Operator: £20,000 - £45,000 per annum Prerequisites This Bodyguard Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Bodyguard Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Bodyguard Training Introduction to Bodyguard Training 00:15:00 Module 02: Personal Security Personal Security 00:16:00 Module 03: Anti-Ambush Drills Anti-Ambush Drills 00:37:00 Module 04: Personal Search Techniques Personal Search Techniques 00:22:00 Module 05: On Foot Protection On Foot Protection 00:39:00 Module 06: Vehicle Escort Procedures Vehicle Escort Procedures 00:35:00 Module 07: Surveillance and Basic Anti Surveillance Techniques Surveillance and Basic Anti Surveillance Techniques 00:42:00

Are you looking to improve your current abilities or make a career move? Our unique Conflict Management course might help you get there! Expand your expertise with high-quality training - study the Conflict Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Conflict Management online training course. This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Conflict Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management course. This Conflict Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Conflict Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Conflict Management course: Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Conflict Management at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Conflict Management course. This course is open to everybody. Certificates Certificate of completion Digital certificate - £10

The Introduction to Theology course offers a captivating exploration of some of the most profound questions concerning belief, faith, and the human experience. Whether you are curious about the origins of religious thought or eager to dive into theological concepts, this course opens doors to understanding how religion has shaped cultures, societies, and personal worldviews. You'll examine key theological frameworks, ranging from ancient philosophies to modern interpretations, all designed to provide a clearer view of religion’s impact on history and contemporary life. Through this course, you'll gain insight into a range of theological perspectives, exploring the connections between theology, ethics, and human nature. We’ll break down complex ideas into accessible lessons that will spark your interest and broaden your understanding of the world's major religious traditions. With no prior experience required, this course invites anyone with an interest in theology to dive in, offering you a solid foundation in this fascinating field. By the end, you’ll be equipped to think critically about religion's role in shaping both personal beliefs and global communities. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Foundations of Theology Module 02: Major Religious Traditions Module 03: Approaches to Theological Inquiry Module 04: Theology of God and the Divine Module 05: Theology of Human Nature and Sin Module 06: Theology and Ethics Module 07: Christology and Soteriology Module 08: Theology of the Holy Spirit and Ecclesiology Module 09: Eschatology and Comparative Theology Module 10: The Future of Theology Learning Outcomes: Understand foundational principles shaping diverse religious traditions worldwide. Analyse theological inquiry methods for a nuanced understanding of spiritual concepts. Explore the nature of God and the divine in theological contexts. Examine the intricate relationship between human nature and the concept of sin. Grasp ethical frameworks within theological discourses for moral decision-making. Comprehend Christology, Soteriology, and their transformative roles in theological thought. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking profound insights into diverse religious traditions and beliefs. Students interested in critically analysing theological concepts and philosophical perspectives. Those exploring the interplay of ethics within theological frameworks. Individuals curious about the transformative power of Christology and Soteriology. Anyone intrigued by the intricate dynamics of the Holy Spirit and Ecclesiology. Career path Theologian Religious Studies Researcher Ecclesiastical Counselor Interfaith Dialogue Facilitator Spiritual Content Writer Comparative Religion Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00