Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.
Earth Day is coming up on April 22nd, and this year we're turning it into Earth Month! Join us throughout April for activities that support environmental protection. Let's all get involved and make a difference! We are holding a Biogen Recycle Day in the Dublin office (Citywest) on the 22nd April. Whether you're at the office or working from home, it’s easy to accumulate old or broken office equipment. That’s why we’ve dedicated April 22nd as our Recycle Day. What You Can Recycle: Paper (shredding available onsite) Ink Cartridges Small Batteries IT Accessories (e.g. mouse, keyboard, etc.) Date: April 22, 2025 Location: Dublin Office Time: 9:00 a.m. – 4:00 p.m. We’ll have different bins set up for each category, so it’s easy to drop off your items. And don’t worry if you can't make it on April 22nd – you can still bring your recyclables to the office throughout the month of April! We look forward to seeing you there as we all take a small step towards a greener future! For a list of other activities that you can participate see the Calendar of Activities above and click on the links below. Want to know your carbon footprint? Check out Carbon Calculator - ClimateHero ourIMPACT Global Culture & Inclusion - ourIMPACT Earth Day 2025: Ten Activities, Events, and Resources - Earth Day Small actions can make a big impact – Happy Earth Day! ourIMPACT Team
Course Overview Strategic thinking is essential for leaders who aim to guide their organisations toward long-term success. This course is designed to enhance the strategic thinking capabilities of managers and leaders, enabling them to foresee challenges, identify opportunities, and make informed decisions that align with their organisation's vision and goals. Participants will learn to adopt a strategic mindset, utilise strategic tools, and develop actionable strategies that drive sustainable growth. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the importance of strategic thinking and how to develop a strategic mindset. -Conduct thorough environmental scans and analyses. -Develop long-term goals, craft vision and mission statements, and evaluate strategic options. -Effectively communicate strategic plans, ensure next-level managers create actionable plans, monitor their implementation, and provide support to ensure alignment with organisational goals. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience Managers, team leaders, and executives who are responsible for strategic planning and decision-making within their organisations.
Nutrition and Health Training Courses
Roller operators must understand industry risks, controls, safety checks, PPE, and follow operational, loading, unloading, and shutdown procedures efficiently.
Slinger/Signaller ensures safe lifting operations: select equipment, conduct checks, understand load dynamics, and direct movements while promoting safety.
As digital transformation accelerates globally, online gambling is experiencing significant growth in emerging markets. These regions, driven by increasing smartphone penetration and improved internet connectivity, are becoming hotspots for betting platforms. Many industry leaders, including mostbetcasino, are capitalizing on this trend by offering accessible and localized gaming solutions. The rapid development of digital payment systems has also contributed to the expansion of online gambling. Players in regions such as Southeast Asia, Africa, and Latin America now have access to diverse transaction methods, from mobile wallets to cryptocurrency. This shift removes barriers that previously hindered participation in online betting, allowing a broader audience to engage with gambling platforms. Regulatory landscapes in emerging markets vary significantly, with some governments embracing the industry while others impose restrictions. Countries that introduce clear licensing frameworks create opportunities for operators to establish legitimate and secure platforms. On the other hand, regulatory uncertainties can slow down the expansion of digital gambling, forcing operators to navigate complex legal challenges. Technological advancements, including artificial intelligence and blockchain, have further enhanced the user experience in online gambling. AI-driven algorithms help personalize content, while blockchain ensures transparency and security in transactions. These innovations build trust among players, an essential factor for the sustained growth of the industry in developing regions. Mobile gaming plays a crucial role in the expansion of online betting. In many emerging markets, smartphones are the primary device for internet access. Betting platforms now optimize their websites and apps for mobile use, ensuring seamless experiences regardless of device specifications. The introduction of 5G technology in some areas has also improved connectivity, allowing for high-speed, uninterrupted gaming sessions. Localization strategies are key to attracting and retaining users in new markets. Gambling operators focus on adapting their platforms to meet regional preferences, such as offering language support, culturally relevant promotions, and region-specific betting options. This approach not only improves engagement but also fosters loyalty among players. One of the primary drivers of online gambling growth is the rising interest in sports betting. Many emerging markets have strong sports cultures, with football, cricket, and basketball being particularly popular. Betting platforms that integrate real-time data, live streaming, and interactive betting features provide an engaging experience for sports enthusiasts. The growing interest in live dealer games and social gambling further influences market expansion. Players in developing regions often seek interactive gaming experiences that replicate land-based casino environments. Online platforms cater to this demand by offering multiplayer options, chat functions, and live-streamed table games. Responsible gambling measures remain a priority as digital betting gains traction. Operators must implement tools to promote responsible gaming, including self-exclusion options, deposit limits, and access to support services. Ensuring ethical practices will be critical for maintaining industry credibility in new markets. As online gambling continues to evolve, mostbet az casino is among the platforms leading the charge in these regions. By leveraging technology, adapting to regulatory changes, and prioritizing user experience, the industry is set to thrive in developing economies. With further advancements on the horizon, emerging markets will play an increasingly important role in shaping the future of online betting.
Course Overview The adaptive communication course provides individuals with the ability to modify their communication style within volatile or ambiguous situations in order to effectively convey complex information and ideas. This involves understanding the perception and context of the audience and adapting language, tone, and delivery to drive evolving business outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Empathise with the perspectives and objectives of your audience -Apply active listening techniques -Adjust tone and language to suit the communication preference of your audience -Use assertive communication methods to deliver for impact Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to effectively communicate in highly volatile or ambiguous environments.
The MindGYM is a brain training App that works scientifically to develop the neuroplasticity of your mind, so you can become a creative and innovative genius, thinking quicker in super-states of creativity and creative people-solving, whilst in gamma and theta brain waves of flow state and hemispheric synchronisation. You will be able to tap into boundless energy, and develop your physical and mental capabilities. In effect, the app gives you the mind and the body, to manifest into your life of your greatest desire.
Interested in learning about personal safety and self defence? Enrol now on our FREE mini course and learn the 1st secret of self defence!