11611 Environment courses in Mayfield delivered Online

This course offers a dynamic introduction to Globalization and the Global Political Economy (GPE), exploring the intricate relationship between political actors and the global economic marketplace. Through a theoretically rich and historically grounded lens, you’ll examine the development, operations, and future trajectory of the global political economy. You’ll learn to apply diverse theoretical frameworks to critically analyze global economic processes. The course begins with an in-depth look at foundational GPE perspectives—mercantilism, liberalism, and structuralism—each built on distinct assumptions that shape our understanding of global economic events. From there, we’ll investigate the international "structures" of production, trade, finance, and knowledge, addressing critical questions: Who controls these structures, and to what end? What rules govern international trade? How do institutions like the IMF, World Bank, and multinational corporations shape global flows of goods and investment? Who benefits from controlling knowledge? The course culminates with an exploration of 21st-century global governance, highlighting the rise of new economic and political power centers and their evolving roles in the world. The course concludes with an exploration of 21st-century global governance, spotlighting the emergence of new economic and political power centers, such as BRICS, and their evolving roles in the world. We’ll also examine how the United States under Donald Trump shifted from traditional liberal internationalism toward more transactional and bilateral approaches, reshaping global relationships and challenging established norms Learning Outcomes By the end of this course, you will be able to: Analyze the major political themes in the historical evolution of the international economy. Understand debates surrounding the emergence and impacts of a globalized economy, including patterns of inequality. Evaluate key GPE theories and perspectives in both historical and contemporary contexts. Apply theoretical insights to explain the causes and effects of international trade, capital flows, monetary relations, and globalization debates. Recognize the vital role of human and environmental security in political economy studies. Demonstrate strong analytical and critical thinking skills when assessing political phenomena. Why Study Global Political Economy? Global Political Economy (GPE), also known as International Political Economy (IPE), untangles the complex interplay between global politics and economics. It’s an ideal field for anyone eager to understand how international policies, trade, finance, and institutions shape the world’s economic landscape. Whether you’re aiming for a career in policymaking, international relations, or a related field, this course equips you with essential tools to navigate the complexities of the global economic system and its profound influence on our world. Who Should Take This Course? This course is perfect for professionals, academics, and students interested in international relations, the global economy, or related disciplines. Whether your focus is policymaking, economic analysis, or global studies, you’ll gain valuable insights and analytical skills to deepen your understanding. Take the Next Step Don’t miss out—register today to secure your spot and immerse yourself in the fascinating world of globalization and political economy!

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

24 Hour Flash Deal **33-in-1 HACCP for Food Manufacturing Mega Bundle** HACCP for Food Manufacturing Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the HACCP for Food Manufacturing package online with Studyhub through our online learning platform. The HACCP for Food Manufacturing bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This HACCP for Food Manufacturing course provides complete 360-degree training on HACCP for Food Manufacturing. You'll get not one, not two, not three, but thirty-three HACCP for Food Manufacturing courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these HACCP for Food Manufacturing courses are yours for as long as you want them once you enrol in this course This HACCP for Food Manufacturing Bundle consists the following career oriented courses: Course 01: HACCP Course Course 02: Food Safety Training Certificate Course 03: Food Safety & Hygiene Certificate Level 1 Course 04: Level 1 & 2 Food Hygiene Certificate and HACCP Training Course 05: Food Hygiene Certificate Course 06: Food Hygiene Training Level 2 Course 07: Supervising Food Safety in Catering Course 08: Level 2 TACCP Training Course Course 09: Food Safety Level 3 and Hazards Control Training Course 10: Food Labelling Regulations Training Course 11: Food Microbiology Course 12: Vacuum Packing Training: Food Preservation and Safety Course 13: Comprehensive Dishwashing Training and Kitchen Hygiene Course 14: Food Handlers Certificate Course 15: Food Hygiene and Safety Audit in Catering Course 16: Catering & Cooking Basics: From Kitchen Novice to Culinary Pro Course 17: Quality Assurance Manager Course 18: Food Science Diploma Course 19: Food Technology Diploma Course 20: Food Hygiene: How to Achieve a 5 Star Food Hygiene Rating Course 21: Warehouse Management Course 22: Inventory Management Course 23: COSHH Training Course 24: Environmental Health Course 25: Catering Management Course 26: Food and Beverage Manager Course 27: Nutrition and Diet (Health Coaching and Food Hygiene) Course 28: Pest Control Course 29: CSR Policies & Supply Chain Management Course 30: Good Manufacturing Practices (GMP) Course 31: Food Hygiene and Safety - Standards & Practices Course 32: Kitchen Porter Training: Hygiene, Safety, and HACCP Principles Course 33: Cleaning, Decontamination and Waste Management In this exclusive HACCP for Food Manufacturing bundle, you really hit the jackpot. Here's what you get: Step by step HACCP for Food Manufacturing lessons One to one assistance from HACCP for Food Manufacturingprofessionals if you need it Innovative exams to test your knowledge after the HACCP for Food Manufacturingcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three HACCP for Food Manufacturing courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your HACCP for Food Manufacturing certificate and transcript on the next working day Easily learn the HACCP for Food Manufacturing skills and knowledge you want from the comfort of your home The HACCP for Food Manufacturing course has been prepared by focusing largely on HACCP for Food Manufacturing career readiness. It has been designed by our HACCP for Food Manufacturing specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The HACCP for Food Manufacturing Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This HACCP for Food Manufacturing bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This HACCP for Food Manufacturing Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into HACCP for Food Manufacturing Elementary modules, allowing our students to grasp each lesson quickly. The HACCP for Food Manufacturing course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HACCP for Food Manufacturing training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in HACCP for Food Manufacturing This course is suitable for anyone interested to further progress there career in: Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 4 Award in Food Safety Management for Catering(RQF) Level 3 Award in HACCP for Food Manufacturing (RQF) Level 2 Certificate in Nutrition and Health Principles (RQF) Level 2 Food Safety ISO 22000: Food Safety Management Systems Professional Level 3 Award in Food Safety for Manufacturing (RQF) Level 2 Award in Food Allergen Awareness and Control in Catering (RQF) Level 3 Award in Food Allergen Management in Catering (RQF) Level 4 Award in HACCP Management for Food Manufacturing (RQF) Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in HACCP for Food Manufacturing (RQF) Level 4 Award in Food Safety Management for Manufacturing (RQF) Level 3 Award in Food Safety for Retail (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety in Manufacturing (RQF) Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this HACCP for Food Manufacturing course, all you need is - A smart device A secure internet connection And a keen interest in HACCP for Food Manufacturing Career path You will be able to kickstart your HACCP for Food Manufacturing career because this course includes various courses as a bonus. This HACCP for Food Manufacturing is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore HACCP for Food Manufacturing career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Healthcare Support Worker Bundle: Your Path to Compassionate Care Welcome to our Healthcare Support Worker Bundle, where your journey to making a meaningful difference in the healthcare sector begins. This bundle comprises 25 CPD Accredited Premium courses, designed to provide you with comprehensive knowledge and skills for a rewarding career in healthcare support. Empowerment Through Education This bundle is your key to becoming a proficient healthcare support worker. You will learn the foundations of healthcare assistance, honing skills in adult and child patient care. English for Healthcare equips you with the language skills essential for effective communication in healthcare environments. Safety and Wellness at Work A strong emphasis on safety and well-being is fundamental in healthcare. Our courses on Workplace Health, Safety, and Welfare, alongside Oxygen First Aid Training and First Aid at Work, instil the vital knowledge and skills to ensure safe healthcare practices. Mental Health and Wellness In the realm of mental health, you'll delve into courses covering Autism Awareness, Asperger Syndrome Awareness, ADHD Awareness, and Bipolar Disorder. You'll also gain insights into CBT (Cognitive Behavioural Therapy) and Play Therapy, empowering you to provide comprehensive support to those in need. Childcare and Education For those looking to work with children, this bundle offers courses such as Childminder & Nursery Worker, Internet Safety for Children, and Child Immunisation Training - Level 3, ensuring you're well-equipped for roles in childcare and education. Holistic Wellness and Alternative Medicine Complementing your healthcare skills are courses in Ayurveda: Herbal Remedies & Lifestyle, which explore holistic wellness and alternative medicine approaches. Your Rewarding Healthcare Journey Starts Here Our Healthcare Support Worker Bundle is your gateway to a fulfilling career in the healthcare sector. This comprehensive collection of courses equips you with the knowledge and skills to excel as a healthcare support worker, making a positive impact on the well-being of patients and communities. Embark on your path to compassionate care. Enrol in our Healthcare Support Worker Bundle and let your journey towards a rewarding healthcare career begin. This Healthcare Support Worker Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Healthcare Assistant Course 2: Certificate in Care Certificate Preparation at QLS Level 2 Course 3: Workplace Health, Safety and Welfare Course 4: Social Work Practice Course 5: Pandemics: Risk, Impact & Mitigation Course 6: Oxygen First Aid Training Course 7: Child Immunisation Training - Level 3 Course 8: Vaccine & Vaccination Course 9: Health & Safety Training for Homeworkers Course 10: Diabetes Awareness & Care Course 11: Adult Patient Care Course 12: Occupational Therapy Diploma Level 3 Course 13: Mental Wellbeing Practitioner Course 14: Autism Awareness Course 15: Asperger Syndrome Awareness Course 16: ADHD Awareness Course 17: Dyslexia Awareness Training Course Course 18: Bipolar Disorder Course 19: CBT (Cognitive Behavioural Therapy) Course 20: Play Therapy Course 21: Journal Therapy Course 22: Childminder & Nursery Worker Course 23: Internet Safety for the children Course 24: First Aid at Work Course 25: Ayurveda: Herbal Remedies & Lifestyle 2 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1:Career Development Plan Fundamentals Course 2:CV Writing and Job Searching Learning Outcome This tailor-made Healthcare Support Worker bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Healthcare Support Worker Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Healthcare Support Worker bundle! This bundle is also ideal for professionals looking for career advancement. You can further enrol in QCF Level 2 Certificate in Healthcare Support Services QCF Level 3 Diploma in Healthcare Support Services NCFE Level 2 Certificate in Understanding the Safe Handling of Medication NCFE Level 3 Certificate in Preparing to Work in Adult Social Care NCFE Level 3 Certificate in Understanding Mental Health NCFE Level 3 Certificate in Understanding Autism NCFE Level 3 Certificate in Understanding Behaviour that Challenges NCFE Level 3 Certificate in Counselling Skills NCFE Level 3 Certificate in Understanding Specific Learning Difficulties NCFE Level 3 Certificate in Understanding End of Life Care NCFE Level 3 Certificate in Understanding Children and Young People's Mental Health NCFE Level 3 Certificate in Principles of Leadership and Management in Adult Care NCFE Level 3 Certificate in Stroke Care Management NCFE Level 3 Certificate in Understanding Nutrition and Health NCFE Level 3 Certificate in Counselling Skills and Theory NCFE Level 3 Certificate in End of Life Care NCFE Level 3 Certificate in Awareness of Mental Health Problems NCFE Level 3 Certificate in Common Childhood Illnesses NCFE Level 3 Certificate in Understanding Autism NCFE Level 3 Certificate in Supporting Teaching and Learning in Schools NCFE Level 3 Certificate in Health and Social Care NCFE Level 3 Certificate in Mental Health Awareness NCFE Level 3 Certificate in Understanding the Care and Management of Diabetes NCFE Level 3 Certificate in Autism Awareness Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Healthcare Support Worker Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields. Certificates Quality Licence Scheme Endorsed Certificate of Achievement Hard copy certificate - Included Upon successful completion of the course, you will be eligible to order QLS Endorsed Hardcopy Certificate titled 'Certificate in Care Certificate Preparation at QLS Level 2' Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.

Home Based Childcare Course Course Overview The Home-Based Childcare Course is designed for individuals who wish to work with children in a home environment, offering key insights into child development and the responsibilities of providing care in a domestic setting. This course covers essential topics such as safeguarding, communication, behaviour management, and health and safety, all tailored to ensure learners are fully equipped to provide safe and nurturing care. By the end of the course, learners will understand the requirements for setting up and maintaining a child-focused environment, making this an ideal foundation for anyone looking to start a career in home-based childcare or enhance their current skills. Course Description This course explores the important aspects of home-based childcare, from understanding child development to managing the day-to-day tasks involved in running a childcare business from home. Topics include child protection, the importance of creating a safe and stimulating environment, and effective communication strategies with both children and parents. Learners will also gain insights into legal and ethical considerations, including key legislation and best practices for ensuring the health and safety of children under their care. Through structured modules, learners will develop a comprehensive understanding of the childcare industry, enabling them to confidently support children's growth and well-being. The course materials, including engaging content and assessments, ensure a thorough and rewarding learning experience. Home Based Childcare Course Curriculum Module 01: Introduction to Home-Based Childcare Module 02: Understanding Child Development Module 03: Safeguarding and Protection Procedures Module 04: Creating a Safe and Stimulating Environment Module 05: Behaviour Management Strategies Module 06: Health, Safety, and First Aid Module 07: Legal and Ethical Considerations Module 08: Working with Parents and Families Module 09: Setting Up a Home-Based Childcare Business (See full curriculum) Who is this course for? Individuals seeking to pursue a career in home-based childcare. Professionals aiming to expand their skills in early years care. Beginners with an interest in child development and care. Parents or caregivers wanting to enhance their understanding of childcare. Career Path Home-Based Childcare Provider Early Years Educator Childcare Business Owner Child Protection Officer Family Support Worker

This unique Facilities Management offers a thorough introduction to one of the world's most in-demand specialized professions. Learn about the operations and goals of facilities management at an advanced level, gaining the skills and information you will need to pursue a fulfilling career for the rest of your life. The course content teaches numerous interconnected disciplines that create facilities management, with no prior knowledge or expertise required. This course ensures that an organization has the resources and infrastructure to fulfil its tasks successfully and efficiently, both in the public and private sectors. The Facilities Manager is in charge of everything from building maintenance and renovations to contract management, security, and sustainability. Facilities Management is a dynamic and demanding field, which can also be quite rewarding for successful candidates. To operate as a successful organization, a business model requires effective facilities management. By taking this Facilities Management course and taking the required measures, you can gain the skills needed to manage a high-performing facility. Learning Outcomes After completing this course, you will be able to: Learn everything there is to know about facility management. Establish the significance of facility management. Investigate facility management strategies. Create a long-term project planning strategy. Learn how to manage space and services. Learn the fundamentals of risk management, change management, and human resource management. Recognize the UK's facilities management rules and regulations. Why Choose Management : Facilities Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Bundle Course Course 01: Management : Facilities Management Course 02: Level 5 Negotiation Skills Course Course 03: Level 7 Diploma in Operations Management ***Other Benefits of this Bundle Course 3 PDF Certificate Free Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam Expert Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Management : Facilities Management*** Detailed course curriculum Module 01: Introduction to Facilities Management The Origins of Facilities Management (FM) Definitions of Facilities Management Functions of Facilities Managers The Facility Management Life Cycle Module 02: Developing a Strategy for Facilities Management Introduction Developing a Facilities Management Strategy Strategic Analysis of Facilities Requirements Developing Solutions Strategy Implementation Module 03: Facilities Planning Real Estate Management Space Management Design Briefing Post-occupancy Evaluations Real Estate Options Totally Serviced Workplaces Module 04: Managing Office WorkSpace Introduction Space and Service Management Design of the Workplace Workspace Remodelling to Optimise Performance Workplace Effectiveness Workplace Security Power Security Module 05: Vendor Management & Outsourcing Service Providers and Suppliers Types of Relationship What Kind of Relationship is Needed? Contractual Arrangements and Partnering Gain-sharing Continual Improvement Module 06: Managing Change Change in an Organisational Setting Communicating Change Responsibilities of Those Managing Change Resolving cultural Conflict Module 07: Managing Human Resources Appropriate Management Structure Employment Obligations Functions, Job Descriptions and Skills Performance Appraisal Module 08: Managing Risk Definition of Risk Types of Risks Impact of Risk on Organisation Principles and Aims of Risk Management Risk Management Standards Risk Control Techniques Module 09: Facilities Management Service Providers Preliminary Approach Managing Agent Managing Contractor Managed Budget Total Facilities Management Determining the Best Approach Module 10: Managing Specialist Services ICT Services Health Care Services Security and Protection Services Custodial Services Professional Services Risks, Insurance and Indemnities Module 11: Public-Private Partnerships and Facilities Management Public-private Partnerships (PPPs) Procurement and Contractual Approach Main types of Service Provided Payment Mechanisms Facilities Management and Private Sector Participation Relevance and Benefits of Private Investment and Partnership Problems with Private Investment and Partnership Module 12: Health, Safety, Environment and UK Law Sustainability and Environmental Issues Relevant Legislation General Policy Corporate Social Responsibility Organisation and Administration Workers' Rights Disability Discrimination Safety Rules and Practice ------------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------------- ***Level 7 Diploma in Operations Management*** Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Assessment Method After completing each module of the course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Management : Facilities Management This Course is perfect for - Students Fresh graduates Job Seekers Anyone interested in business analysis People who are already employed in related fields and wish to improve their knowledge and abilities. Requirements Management : Facilities Management There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path Management : Facilities Management The course could prove instrumental in taking your career to the next level. Typical job titles and roles that fall within the field of FM include the following: Asset Manager Assistant Property Manager Construction Manager Director, Physical Plant Developer Energy Manager Certificates Certificate of completion Digital certificate - Included

Embark on a journey to excellence in teaching English with our Level 3 Diploma course. Master effective teaching strategies, refine your language proficiency, and empower yourself to inspire students worldwide in their language learning journey.

Duration 3 Days 18 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner/Team Lead/Power User Developer Development Consultant Program/Project Manager Solution Architect Technology Consultant Overview This course will prepare you to: Understand the SAP Cloud Solution Understand the SAP Cloud Strategy Understand Java Development Understand development in SAP Cloud Classify and use the various Cloud Platform services Understand the various CP Services Explore the Internet of things Get an overview of SAP Cloud Platform, integration Service Understand Extensions of SAP Cloud Solutions This course will introduce and inform you about the vast potential of SAP Cloud Platform with hands-on exercises to dive into this open platform. SAP Cloud Platform, Introduction Introduce SAP Cloud Platform (SAP CP) Explain Landscape Architecture-Relevant Terms Learn about typical Use cases Explore What is in it: Product Capabilities and Services Platform Concepts Understand Basic Platform Concepts Explore Datacenters Understand Security Digital Transformation - Java Development Introduce Digital Transformation, Java Development Explore 12 Factor Microservices Use the Supported Java Development Environment Explain Supported Java Programming Models by CF Operate Java Applications on SAP Cloud Platform NEO Digital Transformation ? SAP HANA Development Understand SAP HANA Development Understand the SAP HANA XSA Development on CF Digital Transformation ? HTML5/SAPUI5/Fiori Development Introduce HTML5, SAPUI5, and Fiori Development Use SAP UI5 Use SAP Fiori Agile Business ? Extend Application Introduce Agile Business Understand the Application Frontend x-tend the Application: Backend Explore SAP Cloud Platform Data and Storage Services Enterprise Optimization ? Integration Services Introduce Enterprise Optimization, Integration Services Explore Available Integration Services Enterprise Optimization ? Process Integration Introduce SAP Cloud Platform, Integration Service Implement iFlows Enterprise Optimization ? API Explain API Management Build and Publish APIs Internet of Things Services (IoT) Explore the Internet of Things (IoT) Other Interesting Services and Features Explain SAP Cloud Platform SaaS Extensions Explore SAP Cloud Platform Business Services Explain Cloud Platform Data and Storage Understand SAP Cloud Platform Security

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

The Primary Teaching Bundle offers comprehensive training, providing the skills and knowledge needed to create engaging lessons and support young learners effectively.