11428 Environment courses in Macclesfield delivered Online

Drug and Alcohol: Drug and Alcohol Course Do you want to unlock your full potential and excel in a career in the drug and alcohol awareness field? Everything you need to get started is available in this Drug and Alcohol Course training. In our Drug and Alcohol Course training, you will get a full detailed introduction to drugs and alcohol and how to raise awareness. Also, this Drug and Alcohol Course training will describe the historical overview of drug and alcohol awareness. Moreover, this drug and alcohol awareness training is perfect for knowing the natural addiction, policy initiatives and strategies for alcohol and drug use. This Drug and Alcohol Course training will help you to understand alcohol abuse, drug addiction and its abuses. Enrol this Drug and Alcohol Course training to achieve a potential certificate and uplift your career. Learning Objectives of drug and alcohol awareness training After completing this Drug and Alcohol Course training, the learner will be able to: Learn all the basics about drug and alcohol awareness. This drug and alcohol awareness training will describe the historical overview. The nature of addiction is also explained in this drug and alcohol awareness training. You can learn the policy initiatives and strategies for alcohol and drug use with the help of this drug and alcohol awareness training. The drug and alcohol awareness training helps to understand alcohol abuse. Also, drug addiction & abuse are elaborated in the drug and alcohol awareness training. Main Course: Drug and Alcohol Awareness Training Free Courses are including with this Drug and Alcohol: Drug and Alcohol Course Course 01: Level 2 Award in Suicide Awareness Special Offers of this Drug and Alcohol: Drug and Alcohol Course This Drug and Alcohol: Drug and Alcohol Course includes a FREE PDF Certificate. Lifetime access to this Drug and Alcohol: Drug and Alcohol Course Instant access to this Drug and Alcohol: Drug and Alcohol Course Get FREE Tutor Support to this Drug and Alcohol: Drug and Alcohol Course Drug and Alcohol: Drug and Alcohol Course Our Drug and Alcohol Awareness course informs your staff about everyone's responsibilities and values at work, reducing the risk of drugs and alcohol in the workplace. The course on drug and alcohol awareness walks the student through workplace drug and alcohol testing procedures, safety obligations, and the ramifications of any positive test results. After completing this course on drug and alcohol awareness, students will have a better understanding of how these substances affect one's ability to perform at work and how they can help create a safe environment. Who is this course for? Drug and Alcohol: Drug and Alcohol Course This drug and alcohol awareness training is suitable for anyone aspiring to start a career in the drug and alcohol awareness field. Requirements Drug and Alcohol: Drug and Alcohol Course To enrol in this Drug and Alcohol: Drug and Alcohol Course, students must fulfil the following requirements. To join in our Drug and Alcohol: Drug and Alcohol Course, you must have a strong command of the English language. To successfully complete our Drug and Alcohol: Drug and Alcohol Course, you must be vivacious and self driven. To complete our Drug and Alcohol: Drug and Alcohol Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Drug and Alcohol: Drug and Alcohol Course Career path Drug and Alcohol: Drug and Alcohol Course This drug and alcohol awareness training is an excellent opportunity for you to learn multiple skills and explore various career opportunities.

Anaphylaxis Online Training Unlock your creativity with our Level 2 Anaphylaxis Training for Nurseries course! Do you want to assist those who have ABC (airway, breathing, and circulation) symptoms? Do you want to improve your understanding of and abilities to manage potentially fatal allergic reactions? The Level 2 Anaphylaxis Training for Nurseries course is now available, empowering educators to ensure students' health and safety. Look nowhere else! Our in-depth Level 2 Anaphylaxis Training for Nurseries is intended to give you the skills and knowledge you need to effectively handle an anaphylactic emergency. Our Level 2 Anaphylaxis Training for Nurseries course is ready to manage anaphylaxis in nurseries presents particular difficulties and demands. You will receive pertinent, useful training that you can put into practice right away with the help of our Level 2 Anaphylaxis Training for Nurseries course, which explicitly tackles these worries and adapts the content to the nursery environment. Recent studies show that in the UK, more than 40% of children and nearly 50% of adults have received an allergy diagnosis. Hence, the Level 2 Anaphylaxis Training for Nurseries course will prepare you so that you may properly guide others in this area. The Level 2 Anaphylaxis Training for Nurseries course is set up with a clear flow from Anaphylaxis Medication to Understanding Anaphylaxis. You will learn about Emergency Protocol, Avoidance Techniques, General Guidelines, Training, and Communication with Individuals through this Level 2 Anaphylaxis Training for Nurseries course. Don't delay further! Enrol our Level 2 Anaphylaxis Training for Nurseries course to advance your career. Main Course: Level 2 Anaphylaxis Training for Nurseries Free Courses are including with this Anaphylaxis Course Along with The Anaphylaxis Course, We Offer a free Dyslexia course Along with The Anaphylaxis Course, We Offer a free Autism Diploma Course Special Offers of this Anaphylaxis Course This Anaphylaxis Course includes a FREE PDF Certificate. Lifetime access to this Anaphylaxis Course Instant access to this Anaphylaxis Course Get FREE Tutor Support to this Anaphylaxis Course Anaphylaxis Online Training Understanding anaphylaxis, allergies, and emergency procedures is aided by taking our Level 2 Anaphylaxis Training for Nurseries course. Avoidance techniques are also covered in this Level 2 Anaphylaxis Training for Nurseries course. Following completion of the Level 2 Anaphylaxis Training for Nurseries course, you are qualified to offer both anaphylaxis medication and general advice. Due to the fact that the Level 2 Anaphylaxis Training for Nurseries course offers comprehensive instruction and a manual for appropriate nurse communication. Who is this course for? Anaphylaxis Online Training All instructors, nursery staff, healthcare professionals, and social workers should complete our Level 2 Anaphylaxis Training for Nurseries course. This Level 2 Anaphylaxis Training for Nurseries course includes: Voluntary staff Unpaid working in schools, nurseries, community and sports clubs, NHS and private hospitals Locul doctors local allied health professionals Agency nurses Healthcare assistants who work with children Requirements Anaphylaxis Online Training To enrol in this Anaphylaxis Training Course Students Need, To join in our Anaphylaxis Training Course, you must have a strong command of the English language. To successfully complete our Anaphylaxis Training Course, you must be vivacious and self driven. To complete our Anaphylaxis Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Anaphylaxis Training Course. Career path Anaphylaxis Online Training Level 2 Anaphylaxis Training for Nurseries: Anaphylaxis Training for Nurseries Online

Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Online ➽➽➽ 100 + Teaching Related Topics Unlock your potential with our Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant course! Are you considering a career as a Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant? If so, you can enrol in this Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant course because it is appropriate for anyone wishing to enhance their teaching assistant skills and includes instruction in early years, teaching, child care, and SEN teaching assistant. This Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course has no age restrictions or time restrictions. You can improve your present teaching skills and knowledge as well as advance your professional competence as a teaching assistant by enrolling in the Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant course. You will obtain a comprehensive understanding of child safeguarding, governmental standards, and more through this Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course. The Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course consists of well-designed and clearly explained modules that will aid in the establishment of a strong foundation in practitioner responsibilities. For students interested in a future as an early childhood practitioner, the Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course will offer a range of chances to demonstrate their proficiency. Enrol in our Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course if you wish to work with kids from birth to age 5 and learn about kids from 5-7 in a variety of settings. Why choose this Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Early Years Practitioner: Early Years Practitioner Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. Main Courses: Teaching Assistant Level 3 >> 12 Free Bundle Info Course 01: Level 2 Diploma for the Early Years Practitioner Course 02: Level 4 Early Years Course 03: SEN Teaching Assistant Course 04: Advanced Diploma in Child Care Course 05: Primary Teaching Diploma Course 06: EYFS Teaching Diploma Course 07: Autism Diploma Course 08: Dyslexia Course 09: ADHD Course 10: Phonics Teaching Course Course 11: Speech & Language Therapy [ Note: Free PDF certificate as soon as completing the Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course] Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course Course Curriculum of Teaching Assistant Level 3 Module 01: Schools as Organisations Module 02: Understand Child and Young Person Development Module 03: Understand How to Safeguard the Wellbeing of Children and Young People Module 04: Promote Equality, Diversity and Inclusion in Work with Children and Young People Module 05: Communication and Professional Relationships with Children, Young People and Adults Module 06: Support Children and Young People’s Health and Safety Module 07: Promote Children and Young people’s Positive Behaviour Module 08: Support Learning Activities Module 09: Facilitate the Learning and Development of Children and Young People through Mentoring Course Curriculum of Early Years Practitioner: Early Years Practitioner Course Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children’s Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children’s Transition to School Course Curriculum of Level 4 Early Years Course Module 01: Supporting the Emotional and Physical Well-being of Children Module 02: Equality, Diversity and Professional Partnerships Module 03: Health and Safety Legislation Module 04: Observations, Assessments and Planning Module 05: Safeguarding Children Module 06: The Early Years Foundation Stage Module 07: Managing in a Nursery Environment Module 08: Engaging in Professional Development Course Curriculum of SEN Teaching Assistant Course Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools Module 07: Assessment and Planning for Children with Special Educational Needs Module 08: The Wider Children’s Workforce Associated with Special Education Needs Provisions Module 09: Working with Other Professionals and Other Sources of Support and Information Course Curriculum of Advanced Diploma in Child Care Course Module 01: An Overview of Early Childhood Education Module 02: Empowering Children to Learn in the Early Years Module 03: The Process of Caring for Child’s Development Module 04: Developing Socially and Emotionally Module 05: Aspects That Influence the Development Process Module 06: Stages of Language Development Module 07: The Process of Moral Development Module 08: Personality Development of Children Module 09: Problems During Infancy and Childhood Period Module 10: Adolescence’s Problems Explained Module 11: Safeguarding Children ***And more.... Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course. Who is this course for? Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course For students who want to advance in both their personal and professional lives, we offer this Teaching Assistant Level 2 + Early Years, Teaching and Childcare & SEN Teaching Assistant course. Special Note: Our Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant Course is knowledge Based course. If You want to get qualified, you can consider following options: Level 4 Certificate for Higher Level Teaching Assistants (RQF) NCFE CACHE Level 4 Certificate for the Early Years Advanced Practitioner NCFE CACHE Level 2 Award in an Introduction to Neuroscience in Early Years Level 3 Diploma in Early Years Education and Care (Early Years Educator) (VRQ) Level 3 Diploma for the Children's Workforce (Early Years Educator) (RQF) Level 3 Diploma in Early Years Education and Care (Early Years Educator) (VRQ) Level 2 Diploma for the Early Years Practitioner (RQF) Level 3 Diploma for the Children's Workforce (Early Years Educator) (RQF) RQF Early Learning & Childcare Level 2 Diploma for the Early Years Practitioner Nursery Nurse / Teaching Assistant / Preschool Assistant / Daycare / Creche / Early Years Assistant / Childminder Level 3 Diploma in Early Years Education and Care (Early Years Educator) (VRQ) NCFE Early Learning and Childcare NCFE Supporting Teaching and Learning in Schools Level 4 Teaching Assistant Secondary Teaching QTS Exams NCFE Early Learning and Childcare/ RQF Early Learning & Childcare Requirements Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant To enrol in this Bundle Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Teaching and Child Care Course. Be energetic and self-motivated to complete our Teaching Assistant Course. Basic computer Skill is required to complete our Teaching Assistant Early Years, Teaching and Child Care Course. If you want to enrol in our Early Years, Teaching and Child Care Course, you must be at least 15 years old. Career path Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Teaching Assistant After completion of this Teaching Assistant Level 3 + Early Years, Teaching and Child Care & SEN Course, students will have access to a variety of careers in the childcare industry, including the following possibilities: Work in a pre-school with children aged 0-5 Teaching Assistant Montessori teacher

Develop the commercial awareness, financial knowledge and strategic thinking capabilities, to influence the direction of the business Course overview Duration: 2 days (13 hours) This course is aimed at managers who want to develop their commercial awareness, financial knowledge and strategic thinking capabilities, so that they can influence the direction of their business and deliver to their full potential. Day one of the course provides the skills and insights to make sense of your company’s financial position and performance. Day two helps delegates to consider the strategic thinking tools required to plot the forward course needed to maximise the potential of the business. As well as looking at how to make effective business decisions, this course gives a good grounding in finance and profitability. As a two day programme, day one provides the skills and insights to make sense of the company’s financial position and performance. Day two then considers the strategic thinking tools needed to plot the forward course needed to maximise the potential of the business. Objectives By the end of the course you will be able to: An understanding of the balance sheet, profit and loss account, cash flow and statutory and management accounts Learnt to correctly employment key financial ratios to analyse your business A practical definition of strategy analysis tools to examine the current environment and capabilities Steps to devise a mission and vision statement Recognition of the skills and resources needed to achieve the vision Generation of appropriate strategic and tactical commercial objectives Content What is Strategy Defining Strategy Strategic thinking Strategic models Commercial thinking – what is money? Where are we now STEEPLE analysis SWOT Analysis P&E forces at work Political distortions in capitalist markets Where are we trying to get to Setting the mission and vision Creating a BHAG Strategies for deflation and inflation The role of banks Commercial and investment banking Fractional reserving Securitisation How to get there Skill gap analysis Business Process Re engineering The role of creativity How to get there Getting the team on board Individual and team motivation The power of the brand Overcoming challenges Debt and deleveraging Change management Creating value Discounted Cash Flows Building the business case Asset Valuation techniques Making it happen Turning Strategic Thinking into Strategic Plans Scenario planning for an uncertain future Creating commitments and lock in Discussion and review Time will be set aside during the course for review sessions with time for questions, answers and action learning.

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Jennifer Holloway delivers keynotes, workshops and webinars for clients, both online and in person (no public courses are run). Here’s a selection of existing sessions to give you a flavour of what’s available (though new ones are being designed all the time, so if you don’t see what you need, just ask): Personal Brand – What? How? Why? An introduction to the subject of personal branding, this session explains what a personal brand is, why you already have one and how to define it so you can remain authentic at all times. Delivered as a 45-minute or 60-minute session x People Buy People – So Who Are You Selling? You want people to buy your personal brand…but what exactly is it? This session challenges people to think in a new way about what they bring to the table and what makes them tick, kicking off the process of defining their personal brand. Delivered as a 90-minute or 120-minute session x Discover Your Personal Brand When you really dig into the detail of not just what you offer but who you are, that’s when you discover your unique selling point. This session provides a step-by-step process to highlight your individuality and put it clearly into words. Delivered as a half-day or full-day session xx Deliver Your Personal Brand With Impact Every time you come into contact with people – whether online, on the phone or in person – they’re picking up clues about you. This session shares practical tips and techniques to ensure those clues create a positive impression. Delivered as a 120-minute or half-day session x Articulate Your Achievements To get the most from your personal brand you have to shine a light on the value you bring, but if you can’t communicate what that value is, you could be missing out. This session provides an easy-to-follow formula to set out your credentials in a subtle, yet very effective way. Delivered as a 60-minute or 90-minute session x How To Create A LinkedIn Profile To Be Proud Of Many of us have a LinkedIn profile, but how many of us are 100% certain it’s creating a positive impression? This session focuses on how to polish up your photo, headline and summary to get you noticed for the right reasons. Delivered as a 45-minute or 60-minute session x Networking For People Who Need Help Networking Some people are natural networkers – meeting people and building relationships with ease – but many feel less confident, unsure how to kick-start the process. This session offers easy-to-implement tips for connecting both in-person and online. Delivered as a 45-minute or 60-minute session And for those wanting an in-depth approach to developing their personal brand: Making The Most Of Your Personal Brand This programme delivers the full-monty: from learning what a personal brand is, to defining what your own brand is, to getting feedback on how others view your brand, to learning how to share your brand both in person and online. x It’s restricted to smaller groups, so every delegate gets individualised support, advice and feedback, plus it fosters an open and collaborative environment for each cohort. Delivered as blend of in-person and online learning, or entirely online

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Psychology of Older Age: Gerontology Course provides a fascinating look into the mental, emotional, and social changes that occur as we age. Gerontology, the study of ageing, is a field that is becoming increasingly relevant as the global population grows older. This course delves into the psychological aspects of ageing, exploring how older adults perceive their environment, manage relationships, and cope with changes in their health and independence. Understanding these psychological changes is key to improving care and support for older individuals in various settings, whether at home, in care homes, or in the community. Throughout the course, you’ll explore the different psychological theories related to ageing, including memory, cognition, and emotional regulation in later life. You’ll gain an understanding of the challenges faced by older adults, from the effects of isolation to dealing with the loss of independence. By the end of the course, you will have a deeper insight into the psychological well-being of older adults, preparing you to better understand and support the ageing population. Whether you’re working in healthcare, social care, or simply have an interest in gerontology, this course offers valuable knowledge that can enhance your approach to working with older individuals. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Psychology of Older Age: Gerontology Module 01 : Introduction to Gerontology Module 02 : Cognitive and Psychological Development in Older Age Module 03 : End-Of-Life Issues Module 04 : Communication During the End of Life Module 05 : Mental Health and Old Age Module 06 : Health and Wellbeing in Later Life Module 07 : Spiritual and Psychosocial Care Module 08 : Legal Aspects Learning Outcomes: Analyze cognitive development in older age for targeted interventions. Navigate end-of-life issues with sensitivity and informed decision-making. Master effective communication during the critical end-of-life phase. Evaluate mental health concerns in older adults for tailored support. Foster health, wellbeing, and quality of life in later stages. Understand legal dimensions to ensure ethical and compliant practice. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare Professionals seeking gerontology expertise. Social Workers dedicated to improving older individuals' lives. Caregivers wanting a deeper understanding of older age psychology. Counsellors focusing on the unique needs of older clients. Researchers delving into geriatric psychology and wellbeing. Students eager to explore the complexities of gerontology. Individuals aspiring to contribute positively to older individuals' lives. Legal professionals interested in gerontological legal matters. Career path Geriatric Counsellor Elder Care Coordinator Gerontological Researcher End-of-Life Consultant Healthcare Advocate for Older Adults Legal Advisor specializing in Gerontology Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Bank tellers play a vital role in the financial sector, managing cash, processing transactions, and providing essential customer service. As the face of the bank, they are responsible for ensuring smooth day-to-day operations, handling deposits, withdrawals, and account queries. This course takes you through the core functions of a bank teller’s responsibilities, helping you grasp the intricacies of everyday banking tasks. With a focus on efficiency, precision, and customer satisfaction, you’ll learn how to manage transactions swiftly while maintaining a high level of professionalism. Beyond the basics, this course explores key banking operations such as verifying customer information, balancing cash drawers, and using banking software systems. Understanding the regulatory environment and maintaining security measures are also critical aspects that will be covered. Whether you're looking to get a foothold in the banking industry or improve your existing skills, this course offers a structured approach to learning the essential processes that make a bank run smoothly. It’s designed to give you a solid foundation in banking operations, preparing you for a variety of roles within financial institutions. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to a Bank Teller Module 02 : Skills and Abilities of a Bank Teller Module 03 : Types of Bank Accounts and Opening Them Module 04 : Mathematics Calculation for Bank Tellers Module 05 : Bookkeeping Guideline and Payment Methods Module 06 : Cash Sorting in an Efficient Way Module 07 : How to Identify Counterfeit Module 08 : Function and Benefits of Currency Recyclers Module 09 : Dealing with Frauds Module 10 : Safety Precautions for ATM (Automated Teller Machine) Module 11 : Customer Services a Bank Teller Can Offer Module 12 : Rights and Obligations According to the UK Law Module 13 : Ethical Issues for a Bank Teller Learning Outcomes: Perform precise mathematical calculations for banking transactions. Recognize and combat counterfeit currency effectively. Demonstrate expertise in efficient cash sorting techniques. Understand various types of bank accounts and the process of opening them. Acquire knowledge of ethical issues and legal obligations in UK banking. Provide exceptional customer service as a bank teller. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bank tellers Individuals seeking a career in the banking sector Current bank tellers looking to enhance their skills Anyone interested in the financial industry Students pursuing studies related to finance and banking Job seekers aiming for a position in the banking sector Professionals looking to change their career path to banking Those who want to understand the inner workings of a bank. Career path Bank Teller Customer Service Representative in a Bank Financial Services Advisor Banking Operations Specialist Financial Analyst Compliance Officer in a Bank Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

If you're passionate about making a positive impact in the lives of children, the Play Therapy, Autism & ADHD Course is an excellent opportunity to expand your knowledge. This course is designed to provide in-depth insights into the therapeutic approaches for children with autism and ADHD, with a focus on the role of play therapy in addressing emotional and behavioural challenges. It will help you understand how play can be used as a tool to support children in expressing their feelings, building social skills, and managing behavioural difficulties. With clear, practical guidance, the course will equip you with essential knowledge about autism, ADHD, and how they manifest in children's behaviour. You will also explore different techniques used in play therapy to create a safe and effective environment where children can work through their challenges. Whether you're a teacher, healthcare professional, or simply someone interested in helping children, this course offers valuable insights that can be applied in many settings. By understanding the therapeutic process and the significance of play in treatment, you'll be ready to assist children in overcoming obstacles, one step at a time. Learning Outcome Upon successful completion of the modules in this Play Therapy, Autism & ADHD course, you will be able to: Comprehend the fundamentals of play therapy Recognise the advantages and applications of play therapy Apply different models and approaches in play therapy Address common issues in play therapy Implement play therapy interventions for diverse populations and contexts Key Features This Play Therapy, Autism & ADHD Course comes with: CPD Accredited Play Therapy, Autism & ADHD Course Instant e-certificate Fully online, interactive Play Therapy, Autism & ADHD course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts... Course 01: Autism Level 3 Course 02: ADHD Level 3 Enrol now in this Play Therapy, Autism & ADHD course to excel! Course Curriculum Module 01: What is Play Therapy Module 02: Advantages and Outcomes of Play Therapy Module 03: Models and Approaches of Play Therapy Module 04: The Play Settings: Therapist, Abused Child and Materials Module 05: Typical Issues in Play Therapy Module 06: Play Therapy for Sexually and Emotionally Abused Children Module 07: Play Therapy for Children Who are Homeless Module 08: Play Interventions for Disaster Mental Health Module 09: Case Studies and Recent Trends Accreditation of Play Therapy, Autism & ADHD ThisPlay Therapy, Autism & ADHD is CPD Quality Standards (CPD QS) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification of Play Therapy, Autism & ADHD Once you've successfully completed your Play Therapy, Autism & ADHD courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Play Therapy, Autism & ADHD course is suitable for: Mental health professionals Educators and school staff Healthcare professionals Child welfare workers Parents and caregivers Requirements No prior degree or experience is required to enrol in this Play Therapy, Autism & ADHD course. Career path Child Therapy School Counselor Social Worker Mental Health Counselor Child Life Specialist Clinical Psychology Family Therapy Art Therapy Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.