Duration 5 Days 30 CPD hours This course is intended for If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA© A+© Certification course is the first step in your preparation. Overview In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. You will:Identify the hardware components of personal computers and mobile digital devices.Identify the basic components and functions of operating systems.Identify networking and security fundamentals.Identify the operational procedures that should be followed by professional PC technicians.Install, configure, and troubleshoot display devices.Install and configure peripheral components.Manage system components.Manage data storage.Install and configure Microsoft Windows.Optimize and maintain Microsoft Windows.Work with other operating systems.Identify the hardware and software requirements for client environment configurations.Identify network technologies.Install and configure networking capabilities.Support mobile digital devices.Support printers and multifunction devices.Identify security threats, vulnerabilities, and controls.Implement security controls.Troubleshoot system-wide issues. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. Hardware Fundamentals Topic A: Personal Computer Components Topic B: Storage Devices Topic C: Mobile Digital Devices Topic D: Connection Interfaces Operating System Fundamentals Topic A: PC and Mobile Operating Systems Topic B: PC Operating System Tools and Utilities Networking & Security Fundamentals Topic A: Network Types Topic B: Network Components Topic C: Common Network Services Topic D: Cloud Concepts Topic E: Security Fundamentals Safety & Operational Procedures Topic A: Basic Maintenance Tools and Techniques Topic B: Personal and Electrical Safety Topic C: Environmental Safety and Materials Handling Topic D: Professionalism and Communication Topic E: Organizational Policies and Procedures Topic F: Troubleshooting Theory Supporting Display Devices Topic A: Install Display Devices Topic B: Configure Display Devices Topic C: Troubleshoot Video and Display Devices Installing & Configuring Peripheral Components Topic A: Install and Configure Input Devices Topic B: Install and Configure Output Devices Topic C: Install and Configure Input/Output Devices Topic D: Install and Configure Expansion Cards Managing System Components Topic A: Identify Motherboard Components and Features Topic B: Install and Configure CPUs and Cooling Systems Topic C: Install Power Supplies Topic D: Troubleshoot System Components Managing Data Storage Topic A: Identify RAM Types and Features Topic B: Troubleshoot RAM Issues Topic C: Install and Configure Storage Devices Topic D: Configure the System Firmware Topic E: Troubleshoot Hard Drives and RAID Arrays Installing & Configuring Microsoft Windows Topic A: Implement Client-Side Virtualization Topic B: Install Microsoft Windows Topic C: Use Microsoft Windows Topic D: Configure Microsoft Windows Topic E: Upgrade Microsoft Windows Optimizing & Maintaining Microsoft Windows Topic A: Optimize Microsoft Windows Topic B: Back Up and Restore System Data Topic C: Perform Disk Maintenance Topic D: Update Software Working with Other Operating Systems Topic A: The OS X Operating System Topic B: The Linux Operating System Customized Client Enviroments Topic A: Types of Common Business Clients Topic B: Custom Client Environments Networking Technologies Topic A: TCP/IP Properties and Characteristics Topic B: TCP/IP Topic C: Internet Connections Topic D: Ports and Protocols Topic E: Networking Tools Installing & Configuring Networking Capabilities Topic A: Configure Basic Windows Networking Topic B: Configure Network Perimeters Topic C: Using Windows Networking Features Topic D: Install and Configure SOHO Networks Supporting Mobile Digital Devices Topic A: Install and Configure Exterior Laptop Components Topic B: Install and Configure Interior Laptop Components Topic C: Other Mobile Devices Topic D: Mobile Device Accessories and Ports Topic E: Mobile Device Connectivity Topic F: Mobile Device Synchronization Topic G: Troubleshoot Mobile Device Hardware Supporting Printers & Multifunction Devices Topic A: Printer and Multifunction Technologies Topic B: Install and Configure Printers Topic C: Maintain Printers Topic D: Troubleshoot Printers Security Threats, Vulnerabilities, and Controls Topic A: Common Security Threats and Vulnerabilities Topic B: General Security Controls Topic C: Mobile Security Controls Topic D: Data Destruction and Disposal Methods Implementing Security Controls Topic A: Secure Operating Systems Topic B: Secure Workstations Topic C: Secure SOHO Networks Topic D: Secure Mobile Devices Troubleshooting System-Wide Issues Topic A: Troubleshoot PC Operating Systems Topic B: Troubleshoot Mobile Device Operating Systems and Applications Topic C: Troubleshoot Wired and Wireless Networks Topic D: Troubleshoot Common Security Issues
Business Leadership & Management Training Masterclass Step into the world of effective leadership with our Business Leadership & Management Training Masterclass. This all-in-one course teaches you how to lead teams, manage change, and build a strong work environment. You'll explore leadership models, develop personal mastery, and learn practical skills like delegation, feedback, and strategic planning. With easy-to-follow lessons and real-world tips, this course will help you grow into the confident leader every organisation needs. Course Curriculum About the Learning Organization Achieving Personal Mastery Analyzing Our Mental Models Achieving a Shared Vision Team Learning Systems Thinking Understanding Leadership Five Practices Building Trust Managing Change The Four Room Apartment Time Management Tips and Tricks Managers vs. Leaders Types of Thinking Influence Strategies Managing Relationships Strategic Planning Doing Delegation Right Criteria for Useful Feedback Feedback Techniques Mastering Your Body Language Meeting Management Pumping up a Presentation What’s Your Type? How About Mine? Understanding Leadership Manage Your Time and Your Energy Employee Development Models Dealing with Conflict and Difficult Issues What Successful Leaders Do What’s In A Word? Fundamental Elements The Four-I Model of Organizational Conversation The Conversational Leadership Framework World Cafe What is Self-Leadership? Knowing Who You Are Knowing What You Do Motivation for Optimists Using What You Know Women and the Workforce Barriers and Benefits to Women’s Leadership Social and Emotional Intelligence Self-Awareness Developing Leadership Awareness and Brand Leadership Skills Making Good Decisions Creating Your Workplace Philosophy (Learn more about this online course)
Level 4 QLS Diploma | FREE QLS Endorsed Certificate | 10 CPD Courses & Certificates | 220 CPD Points | CPD Accredited
In today’s evolving professional landscape, remote working has become an integral part of many careers. This course is designed to equip employees and managers with the essential knowledge and techniques needed to excel while working remotely. From creating an efficient home office to mastering virtual collaboration, learners will gain valuable insights into maintaining productivity and engagement outside the traditional office environment. The training emphasises smart strategies for effective communication, team interaction, and maintaining motivation, helping participants to flourish in flexible working arrangements. Whether you are new to remote working or seeking to refine your approach, this course covers vital areas such as setting up a comfortable and efficient workspace, adopting the right communication etiquette for video and audio calls, and using digital tools effectively within teams. By focusing on practical yet adaptable methods, this course supports individuals in sustaining professional growth and staying competitive, all while balancing the unique demands of remote employment. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Effective Remote Working Module 01 : Introduction to Remote Working Module 02 : Ensuring Growth As a Remote Employee Module 03 : Setting Up Remote Office Module 04 : Virtual Collaboration and Working on Teams Module 05 : Strategies for Boosting Productivity Module 06 : Effective Communication Techniques Module 07 : Etiquette for Video and Audio Calls Module 08 : Staying Motivated and Competitive Learning Outcomes: Master Remote Work Foundations Develop a deep understanding of remote work principles and best practices. Drive Growth as a Remote Employee Implement strategies to achieve professional advancement in virtual environments. Optimise Your Remote Workspace Create a productive and ergonomically sound home office setup. Excel in Virtual Collaboration Hone skills for seamless teamwork and effective collaboration in virtual spaces. Boost Productivity with Proven Strategies Implement time management and productivity techniques for peak performance. Polish Communication in Virtual Settings Enhance written and verbal communication for virtual work environments. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals transitioning to remote work. Individuals seeking to enhance virtual collaboration skills. Remote employees looking to boost productivity. Freelancers and independent contractors. Managers overseeing remote teams. Students preparing for a virtual work landscape. Entrepreneurs building virtual businesses. Anyone eager to excel in remote work scenarios. Career path Remote Team Manager Virtual Project Coordinator Freelance Consultant Online Business Owner Virtual Communication Specialist Remote Productivity Coach Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Mastering credit control is essential for maintaining healthy cash flow and ensuring the financial stability of any business. The Credit Control Mastery Bundle is designed to equip finance professionals with a robust understanding of financial management principles alongside effective debt recovery strategies. This course offers a thorough exploration of financial control—from interpreting financial statements and ratio analysis to strategic management decisions and internal cash controls. It also provides detailed insights into budgeting and forecasting, enabling participants to plan and monitor finances with confidence and accuracy. In addition, the course delves deeply into debt management, covering topics such as identifying various types of debt, creating debt management plans, and navigating debt counselling. It addresses how to deal with debt collectors and the legal framework surrounding insolvency and bankruptcy, helping learners manage debt challenges strategically and responsibly. Whether you are a financial controller, accountant, or finance manager, this bundle offers the knowledge required to enhance financial oversight and optimise debt recovery processes—all through a flexible, online format tailored to today’s dynamic business environment. Key Features of Credit Control Mastery Bundle CPD Accredited Credit Control Mastery Course Instant PDF certificate Fully online, interactive Credit Control Mastery course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Credit Control Mastery Bundle course to excel! To become successful in your profession, you must have a specific set of Credit Control Mastery skills to succeed in today's competitive world. In this in-depth Credit Control Mastery training course, you will develop the most in-demand Credit Control Mastery skills to kickstart your career, as well as upgrade your existing knowledge & skills. Credit Control Mastery Curriculum Financial Controller Training Module 01: The Concept of Financial Controller Module 02: Financial Statement Module 03: Financial Analysis Module 04: Ratio Analysis Module 05: Planning, Budgeting and Forecasting Module 06: Budgetary Control Module 07: Internal Control and Cash Module 08: Strategic Management Decision Module 09: Financial Audit Budget & Forecast Unit 01: Introduction Unit 02: Detail Budget Requirement Unit 03: Process of Making Budget Debt Management Module 01: Introduction to Debt Management Module 02: Long Term and Short Term Debt Module 03: Identifying Your Debt Module 04: Debt Management Plan Module 05: Debt Assessment Module 06: Debt Financing Module 07: Building Budget Module 08: Debt Counselling Module 09: When Is Debt Good? Module 10: Avoiding Debt Problems Module 11: How to Handle Debt Collectors Module 12: How to Get Out of Debt Module 13: Dealing with Bankruptcy and Insolvency Module 14: Laws and Regulations Accreditation This Credit Control Mastery bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Credit Control Mastery course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Credit Control Mastery basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Credit Control Mastery Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Sustainable Finance refers to any form of financial service integrating Environmental, Social and Governance (ESG) criteria into the business or investment decisions for the lasting benefit of both clients and society at large. This course offers an overview of ESG Regulations, Sustainable Finance Disclosure Regulation (SFDR) Taxonomy, and other ESG Initiatives.
Course Overview This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting. Course Description The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively. Course Modules Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Introduction to Minute Writing Module 16: Preparation for Minute Taking Module 17: The Meeting Structure Module 18: Minute Meeting, Decision and Action Module 19: Roles and Responsibility of Minute Taker Module 20: Tips for Minute Taking Module 21: Technology in Minute Taking Module 22: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their administrative skills. Professionals aiming to advance their career as a Personal Assistant. Beginners with an interest in office management and administrative roles. Anyone interested in developing organisational and communication skills. Career Path Personal Assistant Executive Assistant Administrative Assistant Office Manager Office Administrator Executive Support Specialist
Course Overview The "Store Assistant" course offers learners an in-depth understanding of the retail sector, covering essential aspects such as customer service, store management, and retail operations. By completing this course, learners will gain the skills necessary to effectively contribute to the day-to-day operations of a retail environment. The course will also equip them with knowledge of retail management practices, customer interaction strategies, and industry regulations. Learners will come away with a comprehensive understanding of the role and the ability to enhance their professional practice in a retail setting, making them well-prepared for a variety of store assistant positions. Course Description This course is designed to provide learners with essential knowledge and skills for a career as a store assistant. Topics include the roles and responsibilities of store assistants, the basics of retail management, and how to effectively manage customer relationships. Learners will explore visual merchandising, consumer behaviour, and the psychological aspects of retail, along with understanding how to interact with suppliers. Additionally, the course covers relevant retail legislation to ensure compliance in day-to-day operations. Through a structured curriculum, learners will gain insights into managing a retail store, enhancing customer experiences, and applying effective store strategies to improve business outcomes. The course is ideal for those seeking to develop a strong foundation in retail roles and prepare for a successful career in the industry. Course Modules Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail (See full curriculum) Who is this course for? Individuals seeking to start a career in retail. Professionals aiming to enhance their retail management skills. Beginners with an interest in customer service and retail operations. Anyone looking to understand retail environments and store dynamics. Career Path Store Assistant Retail Associate Retail Manager Visual Merchandiser Customer Service Representative Retail Supervisor Supply Chain Assistant
Duration 3 Days 18 CPD hours This course is intended for This is an introductory- level course appropriate for those who are developing applications using relational databases, or who are using SQL to extract and analyze data from databases and need to use the full power of SQL queries. Overview This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert practitioner, attendees will learn to: Maximize the potential of SQL to build powerful, complex and robust SQL queries Query multiple tables with inner joins, outer joins and self joins Construct recursive common table expressions Summarize data using aggregation and grouping Execute analytic functions to calculate ranks Build simple and correlated subqueries Thoroughly test SQL queries to avoid common errors Select the most efficient solution to complex SQL problems A company?s success hinges on responsible, accurate database management. Organizations rely on highly available data to complete all sorts of tasks, from creating marketing reports and invoicing customers to setting financial goals. Data professionals like analysts, developers and architects are tasked with creating, optimizing, managing and analyzing data from databases ? with little room for error. When databases aren?t built or maintained correctly, it?s easy to mishandle or lose valuable data. Our SQL Programming and Database Training Series provides students with the skills they require to develop, analyze and maintain data and in correctly structured, modern and secure databases. SQL is the cornerstone of all relational database operations. In this hands-on course, you learn to exploit the full potential of the SELECT statement to write robust queries using the best query method for your application, test your queries, and avoid common errors and pitfalls. It also teaches alternative solutions to given problems, enabling you to choose the most efficient solution in each situation. Introduction: Quick Tools Review Introduction to SQL and its development environments Using SQL*PLUS Using SQL Developer Using the SQL SELECT Statement Capabilities of the SELECT statement Arithmetic expressions and NULL values in the SELECT statement Column aliases Use of concatenation operator, literal character strings, alternative quote operator, and the DISTINCT keyword Use of the DESCRIBE command Restricting and Sorting Data Limiting the Rows Rules of precedence for operators in an expression Substitution Variables Using the DEFINE and VERIFY command Single-Row Functions Describe the differences between single row and multiple row functions Manipulate strings with character function in the SELECT and WHERE clauses Manipulate numbers with the ROUND, TRUNC and MOD functions Perform arithmetic with date data Manipulate dates with the date functions Conversion Functions and Expressions Describe implicit and explicit data type conversion Use the TO_CHAR, TO_NUMBER, and TO_DATE conversion functions Nest multiple functions Apply the NVL, NULLIF, and COALESCE functions to data Decode/Case Statements Using the Group Functions and Aggregated Data Group Functions Creating Groups of Data Having Clause Cube/Rollup Clause SQL Joins and Join Types Introduction to JOINS Types of Joins Natural join Self-join Non equijoins OUTER join Using Subqueries Introduction to Subqueries Single Row Subqueries Multiple Row Subqueries Using the SET Operators Set Operators UNION and UNION ALL operator INTERSECT operator MINUS operator Matching the SELECT statements Using Data Manipulation Language (DML) statements Data Manipulation Language Database Transactions Insert Update Delete Merge Using Data Definition Language (DDL) Data Definition Language Create Alter Drop Data Dictionary Views Introduction to Data Dictionary Describe the Data Dictionary Structure Using the Data Dictionary views Querying the Data Dictionary Views Dynamic Performance Views Creating Sequences, Synonyms, Indexes Creating sequences Creating synonyms Creating indexes Index Types Creating Views Creating Views Altering Views Replacing Views Managing Schema Objects Managing constraints Creating and using temporary tables Creating and using external tables Retrieving Data Using Subqueries Retrieving Data by Using a Subquery as Source Working with Multiple-Column subqueries Correlated Subqueries Non-Correlated Subqueries Using Subqueries to Manipulate Data Using the Check Option Subqueries in Updates and Deletes In-line Views Data Control Language (DCL) System privileges Creating a role Object privileges Revoking object privileges Manipulating Data Overview of the Explicit Default Feature Using multitable INSERTs Using the MERGE statement Tracking Changes in Data
ITIL® 4 Foundation: Virtual In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle