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Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Petroleum Engineering bundle Now Tired of browsing and searching for a Petroleum Engineering course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive Petroleum Engineering bundle that has everything you need to succeed. Also, our experts are available for answering your queries on Petroleum Engineering and help you along your learning journey. Advanced audio-visual learning modules of these Petroleum Engineering courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Petroleum Engineering, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Petroleum Engineering Bundle Consists of the following Premium courses: Course 01: Petroleum Refining Demystified Course 02: Oil and Gas Management Course 03: Oil & Gas: Markets Trading Pricing & Economic Framework Level 2 Course 04: Understand Piping & Instrumentation Diagrams P&IDs Course 05: Basic Chemistry Online Course Course 06: Ultimate Geology Course Course 07: COSHH Training and Safety - Level 2 Course 08: DSEAR Training Course 09: Gas Safety Course 10: Fire Safety | Online Course Course 11: Carbon Literacy Knowledge | Course Course 12: Environmental Law Course 13: Logistics of Crude Oil and Petroleum Products Course 14: Emergency First Aid and Incident Management at Work Key features of this Petroleum Engineering course: This Petroleum Engineering bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Our Petroleum Engineering is entirely online 24/7 Learner support The Petroleum Engineering incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Petroleum Engineering expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Petroleum Engineering from any place in your own time without travelling for classes. Enrol now in Petroleum Engineering to advance your career, and use the premium study materials from Apex Learning. The Petroleum Engineering bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Petroleum Engineering expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum of Petroleum Engineering bundle: Course 01: Petroleum Refining Demystified About the Course Overview of Crude Oil Refining Petroleum Properties Distillation and Fractionation Blending Operation Making Asphalts A Typical Refinery Operation ---------- 13 more Petroleum Engineering related courses---------- How will I get my Petroleum Engineering Certificate? After successfully completing the Petroleum Engineering course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Petroleum Engineering bundle. Requirements Our Petroleum Engineering course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Petroleum Engineering various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

This is a comprehensive course on the role emotions play in developing your ability to cope with stress and pressure. In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you manage stress more effectively. You will be able to identify what can help you and what can hinder you in your daily routines. An understanding of the moods, environments and situations that impact upon your performance, for better or worse, helps you to develop strategies to cope.

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Materials Science and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Materials Science bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Materials Science course that will enhance your skills and prepare you for the competitive job market. Also, our Materials Science experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Materials Science, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Materials Science Bundle Consists of the following Premium courses: Course 01: Basic Chemistry Online Course Course 02: Organic Chemistry Course 03: Organic Chemistry Demystified Course 04: General Inorganic Chemistry Course 05: Particle Physics Course 06: Biochemistry Course 07: Biotechnology Course 08: Biomedical Science Course 09: Diploma in Water Chemistry Course 10: Lab Analyst and Laboratory Skills Level 5 Course 11: COSHH Training and Safety - Level 2 Course 12: Gas Safety Course 13: Fire Safety | Online Course Course 14: Health, Safety & Laws at Workplace | Online Course How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Materials Science Bundle Course 01: Basic Chemistry Online Course Introduction to Basic Chemistry Understanding Matter Atom Chemical Bonding Energy Periodic Table Intermolecular Forces Gases Solution Chemical Equilibrium Kinetics and Equilibrium Acids and Bases pH and pOH Reactions Involving Acids and Bases Redox Reaction Electricity and Chemistry Inorganic Chemistry Organic Chemistry Biochemistry Nuclear Chemistry Industrial Chemistry Environmental Chemistry Laboratory Safety Chemical Hygiene Plan Course 02: Organic Chemistry Alkane series Alkene Series Alkanol Series Alkyne series Alkanals and Aldehydes Nomenclature Practices Course 03: Organic Chemistry Demystified About the Course Drawing Organic Molecules Resonance Acid-Base Reactions Geometry Nomenclature Conformations Configurations Mechanisms Substitution Reactions Elimination Reactions Substitution vs Elimination Addition Reactions Synthesis Techniques Wrapping Up and Bonus Course 04: General Inorganic Chemistry ABOUT THE COURSE Quantities and Units Atomic, Molecular and Molar Masses Formulas and Compositions Inorganic Nomenclature Chemical Equations Measurement of Gases The Ideal Gas Law Thermochemistry Atomic Structure Chemical Bonding and Molecular Structure Solids and Liquids Oxidation - Reduction Concentration of Solutions Reaction Involving Standard Solutions Properties of Solutions Thermodynamics Acids and Bases Complex Ions and Precipitates Electrochemistry Rates of Reactions Course 05: Particle Physics Introduction to Particle Physics Elementary Particles The Nucleus Nuclear Physics Particle Accelerators Radiation detectors The Standard Model Course 06: Biochemistry Introduction to Biochemistry Introduction to Cells Organic Chemistry Biomolecules Protein Biomolecules of Nucleic Acids Genetics Metabolism Course 07: Biotechnology Introduction to Biotechnology Biotechnology in the Realm of History Molecular and Cellular Biology Biotechnology Versus Molecular Biology Genetic Engineering Biotechnology in Health Sector Industrial Biotechnology Biotechnology in a Business Perspective Course 08: Biomedical Science Introduction to Biomedical Science Genetics and Biochemistry Microbiology and Cell Biology Biochemical Engineering and Enzyme Discovery Toxicology, Pharmaceuticals and Fine Chemicals Systems and Synthetic Biology Global Health Challenges Course 09: Diploma in Water Chemistry Introduction to Water Chemistry Concepts of Basic Chemistry Alkalinity of Water Hard Water and Basic Water Treatment Principles Water Treatment and Purification Chemical Processes of Water Treatment Inorganic Chemicals Volatile and Synthetic Organic Compounds Metalloid Section Metals and Heavy Metal Section Laboratory Safety Chemical Hygiene Plan Course 10: Lab Analyst and Laboratory Skills Level 5 Introduction to the Course Medical Laboratory Services Laboratory Equipments (Part-01) Laboratory Equipments (Part-02) Microscope and How to Use It Solutions Used in Clinical/Medical Laboratory Sterilisation, Disinfection and Decontamination Basic Haematology Basic Haemostasis (Coagulation) Basic Immunology and Immunohematology Urinalysis Basic Clinical Chemistry Basic Clinical Microbiology Basic Parasitology Laboratory Accidents and Safety Quality Assurance Course 11: COSHH Training and Safety - Level 2 COSHH Explained COSHH Regulations Health Problems Related to Hazardous Substances Identifying Hazardous Substances COSHH Risk Assessments Control Measures and Monitoring Implementing Control Measures Course 12: Gas Safety Gas Safety Legislation Combustion Transmission System: Pipes and Flues Ventilation Tightness Testing Meter Regulator Check Appliance Pressures and Gas Rates Emergency Isolation Controls and Valves Gas Safety Devices and Controls Gas Warning Labelling Emergency and Evacuation Procedures Chimney Standards, Inspection and Testing Gas Appliances and Safety Course 13: Fire Safety | Online Course Basics of Fire Safety Regulations and Risk Assessment Fire Safety Measures Fire Safety routes and signs Evacuation Strategies Course 14: Health, Safety & Laws at Workplace | Online Course Workplace Health and Safety Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Safety in Different Work Settings Work Equipment Hazards and Risk Control Other Health and Safety Hazards at Work CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Materials Science bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this Materials science course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Materials Science is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This Materials science course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Materials science course; it can be studied in your own time at your own pace. Career path Having this Materials science expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Animal Nutrition and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Animal Nutrition bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Animal Nutrition course that will enhance your skills and prepare you for the competitive job market. Also, our Animal Nutrition experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Animal Nutrition, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Animal Nutrition Bundle Consists of the following Premium courses: Course 01: Animal Nutrition & Diet Course 02: Dog Raw Diet Training - Level 2 Course 03: Dog Training - Natural Remedies for Health & Dog Training Course 04: Animal Behaviour and Psychology Course 05: Wildlife Rescue and Rehabilitation Course Course 06: Exotic Animal Care Course 07: Canine Communication Course 08: Feline Behaviour & Psychology Course 09: Equine Psychology Course 10: Veterinary Nursing and Medical Emergencies Course 11: Pet First Aid Course 12: Pet Business Course Course 13: Infection Prevention Training Course 14: Personal Hygiene Benefits you'll get choosing Apex Learning for this Animal Nutrition: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum Course 01: Animal Nutrition & Diet Animal Care & Welfare Animal Nutrition Basic Animal Health Course 02: Dog Raw Diet Training - Level 2 Meet Me And 'The Boys!' This Is Where It All Started. What You'll Get From This Course BARF (Bones And Raw Food) Feeding For Dogs Important - Please Read This Raw Meaty Bones (RMB) Or Prey Model Feeding For Dogs Raw Meaty Bones Feeding 3rd Suggestion - Ready Made BARF Course 03: Dog Training - Natural Remedies for Health & Dog Training Meet Me And 'The Boys' This Is Where It All Started... This Is What You'll Get From This Course Important - Please Read This The Power Of Herbs - Top 10 Herbs For Dogs Homeopathic Remedies For Dogs Aromatherapy Remedies For Dogs Bach Flowers For Dogs Additional Goodies For Dogs Natural First Aid Kit For Dogs Finding A Local Homeopathic/Holistic Vet Near You Resources Bonus Section Course 04: Animal Behaviour and Psychology Introduction to Animal Care Basic Animal Health Evolution and Ecosystem Animal Behaviour Animal Psychology Course 05: Wildlife Rescue and Rehabilitation Course Overview of Wildlife Rehabilitation Becoming a Wildlife Rehabilitator Human Safety in Wildlife Rescue Basic Animal Health Wildlife Injuries Disease Control Best Way to Interact with Animals Course 06: Exotic Animal Care Introduction to the Care and Animal Welfare of All Species Basic Animal Health Hygiene First Aid for Animals Exotic Animals and Zoonotic Diseases Learning about Horses Learning about Birds Caring Rabbits & Guinea-Pigs Care of Chipmunks, Chinchillas and Degus More about Ornamental Fish Taking Care of Amphibians Specific information on Reptiles Course 07: Canine Communication Introduction to Canine Evolution Introduction to Canine Intelligence The Importance of Socialisation Canine Communication Canine Psychology Dog Communication and Body Language Communication Between Dogs and Human Canine Emotions and Signs of Suffering The Role of a Dog Owner Essential Skills for Working With Dogs Course 08: Feline Behaviour & Psychology Domestication of Cats Communication & Stress According to Origin Sleeping & Toileting According to Origin Hunting & Drinking Water According to Origin Reproduction & Disease According to Origin Another Type of Cats - Feral Cats Understanding Feline Body Language Understanding Common Behaviour Understanding Cat Communication Types of Feline Need Do Cats Feel Love and Other Human Emotions? How Smart Are Cats? Why Do Cats Hiss? Why Do Cats Purr? Why Do Cats Rub Against Things? Why Do Cats Scratch Things? Why Do Cats Play with Their Prey? Why Do Some Cats Become Anxious or Phobic? Why Do Cats Roll on Their Backs to Greet People? Why Do Cats 'Sulk'? Why Do Cats Knead or Paddle with Their Paws? Why Does a Male Cat Bite a Female's Neck While Mating? Why Do Mother Cats Move Kittens? Why Do Some Cats Howl, Especially at Night? Cats and the Law Bringing Your New Cat Home Feeding and Controlling Obesity Managing Your Cat's Behaviour Keeping Your Cat Safe Neutering - Family Planning for Felines Pregnant Cats, Birth and Care of Young Kittens Cats Living Together How to Prevent Cat Conflicts in Multi-cat Households When to Let Go Course 09: Equine Psychology Introduction to Equine Psychology Equine Communicative Behaviour Reproduction and Stallion Behaviour Behaviour of Foals and Ponies Training Horses Horse-Human Relationships Equines Environmental and Social Behaviour Equine Locomotive Behaviour Unusual and Problematic Behaviour Course 10: Veterinary Nursing and Medical Emergencies Introduction to Veterinary Nursing Basic Care and Animal Welfare of All Species Career Prospect and Development Veterinary Nursing Legislation Collapse & Unconsciousness Cardiopulmonary Resuscitation Shock Bleeding Bandage Fractures Seizures Choking & Drowning Heat Stroke & Hypothermia Burns & Scalds Poisoning Bites and Stings Common Emergencies Managing a First Aid Scenario Pet First Aid Kit Course 11: Pet First Aid Basics of First Aid Handling Fracture and Injuries Stings, Bites and Burns Impalement Injuries, Drowning and Choking Pet First Aid for Fainting, Fever and Dehydration First Aid for Breathing Problems Diarrhoea and Vomiting Treatment for Difficult Labour and Poisoning Straining, Sunburn and Wounds Shock and Regular Check-Ups Cardiopulmonary Resuscitation (CPR) Tips for Handling Pets Course 12: Pet Business Course Introduction Legal Requirements Running Your Own Business Marketing Setting Your Prices Business Costs Forms & Record Keeping Pre-Service Visit Difficulties & Challenges Course 13: Infection Prevention Training Infection Prevention and Control Policy in the UK Principles of Prevention and Control of Infection Immunization Infections Spread by Food and Water Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Infections & Diseases Spread by Person-to-Person Contact Infections Spread by Sexual Contact Infections Spread by Blood and Body Fluids Course 14: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Animal Nutrition bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Animal Nutrition is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

=> Updated Geology Bundle Course Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive Geology bundle that has everything you need to succeed in Geology and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Geology bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Geology course that will enhance your skills and prepare you for the competitive job market. Furthermore, to help you showcase your expertise in Geology, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. Learning Outcomes of Geology Bundle: Learn the fundamentals of geology, from the solar system to the inside of the Earth. Understand the Solar System's influence on Earth's geological processes. Analyze Geologic Time and its impact on Earth's ever-changing surface. Comprehend Plate Tectonics' role in shaping continents and oceans. Explore the formation of diverse rock types: Sedimentary, Metamorphic, and Igneous. Examine the forces driving Deformation, Volcanoes, and Mass Wasting. Evaluate the crucial role of Surface Water in shaping landscapes. Apply your knowledge of geology to real-world problems, such as climate change and natural disasters. This Geology Bundle Consists of the following Premium courses: Course 01: Ultimate Geology Course Course 02: Archaeology Course 03: Gemology Course 04: Astrology Course 05: Agricultural Science Course 06: Environmental Health Course 07: Botany Course 08: Forestry Course 09: Architectural Studies Course 10: The Basics of ArcGIS for Hydrology Course 11: Sustainable Energy and Development Diploma Course 12: Diploma in Water Treatment Course 13: Environmental Law Course 14: Conservation Diploma Course How will I get my Geology Certificate? After successfully completing this Geology bundle course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Enroll today and start your journey with this Geology bundle! This Geology bundle course is an introduction to the science of geology. It will cover the fundamental concepts of geology, from the formation of Earth to the evolution of life. You will learn about the different types of rocks, minerals, and fossils, as well as the processes that shape Earth's surface. You will also explore the history of Earth and the impact of geological events on human societies. The curriculum of Geology Bundle Course 01: Ultimate Geology Course Course Promo Introduction to Geology Solar System Geologic Time Inside Earth Plate Tectonics Weathering Deserts & Winds Minerals Sedimentary Rocks Metamorphic Rocks Igneous Rock Deformation Volcanoes Mass Wasting Surface Water and 13 more courses... CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students who are interested in learning more about geology. Students who are considering a career in geology or a related field. Anyone from any background can enrol in this Geology bundle. Requirements Our Geology is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This Geology bundle course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Geology bundle course; it can be studied in your own time at your own pace. Career path This Geology course offers a wide range of career opportunities, with salaries that can vary depending on your experience and qualifications. Some of the jobs you could do with this Geology course include: Geological Technician: £20K - £30K Environmental Consultant: £25K - £40K Geoscience Researcher: £30K - £50K Petroleum Geologist: £35K - £60K Mining Engineer: £40K - £70K Certificates Certificate of completion Digital certificate - Included

Security management is no longer a niche concern reserved for top-floor offices and hush-hush meetings—today, it's a core part of any organisation’s strategy. Our CPD Accredited Security Management Career Bundle Course gives learners a broad understanding of how to manage security in modern business environments. From risk assessment to crisis response, the course explores key principles, giving you the knowledge to grasp the essentials of corporate security, information safety, and organisational protection, all from the comfort of your chosen workspace. Whether you're looking to step up within your current role or pivot towards a more security-focused path, this course is packed with relevant insights, structured guidance, and up-to-date practices that matter. Designed for professionals who prefer substance over fluff, it provides a strong knowledge base without drowning you in dry theory or cliché phrases. Study at your own pace, sharpen your expertise, and take the next logical step in your professional growth—no awkward icebreakers or dusty textbooks required. Key Features of this Career Bundle CPD Accredited Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This contemporary security management course incorporates the latest information, recognising the increased complexity and significance of security in today's world compared to previous years. The scope of security has expanded, and the standards have become more demanding, requiring security guards to stay informed about current policies. Additionally, the course covers the expectations and strategies for adhering to guidelines established by specific organisations and companies, ensuring students are up-to-date with the most relevant practices. Course 01: Security Management Diploma Course 02: Working within the Private Security Industry Course 03: Security Guard Course 04: Criminology & Profiling Diploma Course 05: Forensic Psychology Course 06: Fire Marshal Level 3 Course 07: Emergency First Aid at Work Course 08: Health and Safety Course 09: Covid-19 Awareness Accreditation These bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Security bundle is ideal for anyone looking to start a career in the field, which includes the following related professions: Security Architect Security Analyst Security Guard Security Officer Security Specialist Security Staff Requirements No prior degree or experience is required to enrol in this course. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Public Health - CPDQS Accredited Bundle Course offers a unique opportunity for individuals keen on understanding the core principles of public health without the need for any physical presence. Designed for those wishing to expand their knowledge on this essential field, the course is ideal for students and professionals looking to boost their qualifications. With flexible, online learning modules, participants can study at their own pace and delve into key topics like public health policies, epidemiology, health promotion, and environmental health. By completing the course, learners will gain a solid understanding of the fundamental components that shape public health initiatives around the world. This bundle course is accredited by CPDQS, making it a highly respected qualification within the public health sector. The course content has been expertly designed to be both engaging and informative, ensuring that participants not only absorb theoretical knowledge but also appreciate its application in various public health scenarios. Whether you're looking to enhance your career prospects or simply gain a better understanding of public health issues, this course provides a thorough educational experience without the need for in-person attendance. Get ready to elevate your career with a trusted certification that will make a lasting impact. Key Features of Public Health Bundle CPD Accredited Public Health Course Instant PDF certificate Fully online, interactive Public Healthcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Public Health Bundle course to excel! To become successful in your profession, you must have a specific set of Public Health skills to succeed in today's competitive world. In this in-depth Public Healthtraining course, you will develop the most in-demand Public Health skills to kickstart your career, as well as upgrade your existing knowledge & skills. Public Health Curriculum Course 01: Public Health Course 02: Health and Social Care Course 03: Care Planning and Record Keeping Course 04: Diabetes Awareness Course 05: Dyslexia Awareness Course 06: Maternity Care Assistant Course 07: Foster Care Training Course Course 08: End of Life Care Nursing Course 09: Basic Life Support Course 10: Understanding Autism Level 3 Course 11: Drug and Alcohol Awareness Course 12: Psychotherapy and Rehabilitation Counselling Course 13: Mental Health Nursing Course 14: Medical Law Course 15: Safe Handling of Medicines Course 16: Infection Prevention & Control: Health & Safety Consultant Course 17: Epidemic and Pandemic Disease Awareness Course 18: Personal Hygiene Course Course 19: Health and Safety Level 2 Course 20: Basic First Aid Accreditation This Public Health bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Public Health course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Public Health basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Public Health Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Level 5 Diploma in British Cleaning – QLS Endorsed Course offers an in-depth exploration into the cleaning industry, equipping you with the knowledge and skills necessary to navigate this essential sector. Whether you're aiming for management or operational roles, this course delves into the technical aspects of cleaning, offering a solid foundation for a wide range of roles in the field. From understanding cleaning standards to learning how to effectively manage resources, this course ensures you gain the insight needed for success in a variety of professional environments. Designed for individuals looking to advance in the cleaning industry, this course combines theoretical knowledge with an understanding of industry-specific regulations. You will explore cleaning procedures, safety protocols, and the importance of sustainable practices in this field. As cleaning continues to play a crucial role in both public and private sectors, the demand for skilled professionals is on the rise. This course offers the expertise to take on leadership positions or enhance your current knowledge in the industry, making it a valuable step for those looking to make an impact in this growing sector. Diploma in British Cleaning Bundle Includes: Course 01: Diploma in Cleaning at QLS Level 5 Course 02: Housecleaning Course 03: Oven Cleaning Training Course Course 04: Personal Hygiene Course Course 05: Workplace First Aid Training Course 06: Manual Handling Training Course 07: Asbestos Awareness Training Course 08: Ladder Safety Course 09: Effective Communication Training Level-3 Course 10: Supply Chain Management Course 11: Working at Height Training Course 12: Life Coaching Course 13: COSHH (Control of Substances Hazardous to Health) Training Course 14: Transport And Logistic Course 15: Facilities & Maintenance Operative Course 16: Risk Assessment Course 17: Personal Development Skills Course 18: Leadership Course 19: Time Management Skills Course 20: Advanced Health and Safety Key Features Quality Licence Scheme (QLS) endorsed Accredited by CPD Instant Cleaning e-certificate Fully online, interactive Cleaning course with audio voiceover Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchase Enrol now in this Cleaning course and start your career in the UK cleaning industry! Through this Cleaning course, you will learn how to work safely and correctly with cleaning chemicals, taking you through key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts and employment opportunities, covering key topics such as working hours, business insurance, tax and quality of service. Learning Outcome By the end of this Diploma in British Cleaning course, learners will be able to: Establish their own company, as well as hire and train their staff Create a solid service business plan and set a business budget Demonstrate an in-depth understanding of contracts and working hours Use a range of commercial cleaning products, PPE, and equipment Clean windows, dust surfaces, maintain carpets and hardwood floors Certification CPD Certified: Once you've successfully completed your cleaning course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed: After successfully completing the Estate Agent course, learners will be able to order one endorsed certificate for £109.00, titled: Diploma in Cleaning at QLS Level 5, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. Accreditation This Teaching Assistant Diploma course is Quality Licence Scheme (QLS) Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone interested in: cleaning hospital hospitality and hotel level 7 commercial cleaning British cleaning level 5 British cleaning certificate cleaning business Requirements There are no formal requirements for this bundle courses to be enrolled. Career path Domestic Cleaner Supervisor Cleaner Hotel Cleaner Office Cleaner Certificates Certificate of completion (Hardcopy) Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Certificate of completion (PDF) Digital certificate - Included QLS Certificate Hard copy certificate - Included

Retail management plays a pivotal role in the success of any business, and the Retail Management Strategies Course is designed to equip you with the knowledge and strategies necessary to navigate today’s competitive retail landscape. This course delves into the core elements that shape retail success, from efficient inventory management to understanding consumer behaviour. With a focus on strategic planning and decision-making, the course will guide you through the essential practices that drive store performance and customer satisfaction. Whether you're looking to boost your current retail knowledge or set the stage for new opportunities, this course provides the perfect foundation. Throughout the course, you'll explore key retail concepts such as sales forecasting, staff management, and how to optimise store layout for maximum profitability. We will cover the latest industry trends and introduce you to strategies that help businesses stay ahead in the constantly evolving retail sector. By the end of this course, you'll be equipped to make informed decisions that improve store performance, increase customer loyalty, and boost your retail career potential. If you’re ready to sharpen your skills and stay competitive in a fast-paced retail environment, this course will guide you every step of the way. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: An Overview of Retail Operations Module 02: Strategy Development in Retail Module 03: Procurement and Merchandising in Retail Module 04: Pricing Strategies in Retail Module 05: Supply Chain Management in Retail Operations Module 06: Importance of Consumer Behaviour Module 07: Retail Location Selection Module 08: Supplier Negotiation Skills Module 09: Essential Management and Leadership Skills Module 10: Managing Multiple Retail Channels Module 11: Brand Management in Retail Module 12: Retail Store Health & Safety Guidelines Module 13: Consumer Rights Act Learning Outcomes Develop strategic thinking for retail success. Master negotiation skills for effective supplier partnerships. Apply consumer-centric strategies in retail decision-making. Demonstrate leadership in managing diverse retail channels. Ensure retail store compliance with health and safety guidelines. Navigate the legal landscape of retail with knowledge of the Consumer Rights Act. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Retail Managers Aspiring Retail Leaders Procurement Professionals Merchandising Enthusiasts Supply Chain Management Aspirants Entrepreneurs in the Retail Sector Brand Managers Individuals Interested in Consumer Rights Career path Retail Manager Procurement Specialist Merchandising Coordinator Supply Chain Analyst Brand Manager Consumer Rights Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.