Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.
Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.
According to the Mental Health Foundation, approximately one in six adults in England reports experiencing a common mental health issue (such as anxiety or depression) in any given week. The Office for National Statistics (ONS) reported a notable increase in anxiety and depression rates among adults in the UK during the COVID-19 pandemic. Factors such as social isolation, economic uncertainties, and health concerns contributed to elevated mental health challenges. So, to dive deep into stress, anxiety, and mood disorders, and discover practical tools for mental health & wellbeing, we have brought to you this Mental Health Awareness course today. Ideal for individuals, professionals, and community leaders, this course is your gateway to fostering a mentally healthy environment. Enroll today and join us in breaking down stigmas, promoting understanding, and creating positive change. Key Features: CPD Certified Mental Health Course Free Certificate Developed by Specialist Lifetime Access No Hidden Fees About the Course Step into a world of knowledge and compassion with our Mental Health Awareness Course. From laying the foundation with Basics of Mental Health, and understanding the impact on the Work Environment, to exploring Stress and Anxiety Disorders, this Mental Health course is a comprehensive guide. In this Mental Health awareness course, you will study Mood and Personality Disorders, disorders affecting Eating and Sleeping Patterns, and learn effective approaches to address Self-Harm and Suicide. The journey concludes with powerful Tools for Mental Health & Wellbeing, empowering you to make a difference in your life and the lives of others. Course Curriculum Module 01: Basics of Mental Health Awareness Module 02: Mental Health in the Work Environment Module 03: Understanding Stress and Anxiety Disorders Module 04: Exploring Mood and Personality Disorders Module 05: Disorders Affecting Eating and Sleeping Patterns Module 06: Addressing Self-Harm and Suicide Module 07: Tools for Mental Wellbeing Learning Outcomes: Demonstrate understanding of mental health concepts and terminology. Identify workplace factors affecting mental health and well-being. Recognize symptoms and factors related to stress and anxiety disorders. Describe characteristics and signs of mood and personality disorders. Analyse the impact of eating and sleeping disorders on mental health. Evaluate strategies for promoting mental well-being in the workplace. Certification After completing this Mental Health Awareness Training - CPD Certified course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Human resources professionals Managers and supervisors Healthcare providers Educators and trainers Counsellors and support staff Note: This course is not regulated and won't provide professional qualifications. For more courses, you can look for: NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace Level 2 Award in Safeguarding and Protecting Children and Young People Level 2 Award in Safeguarding and Protecting Children and Young People (RQF) NCFE CACHE Level 2 Certificate in Understanding Children and Young People's Mental Health TQUK Level 2 Certificate in Understanding Children and Young People's Mental Health (RQF) RQF Mental Health Awareness NVQ Level 3 Mental Health FAA Level 1 in Awareness for Mental Health (RQF) Level 2 Certificate in Mental Health Awareness (RQF) Level 3 Certificate in Understanding Mental Health (RQF) Career path Mental Health Support Worker - £18K to 25K/year. Counsellor - £22K to 38K/year. Clinical Psychologist - £31K to 62K/year. Mental Health Nurse - £24K to 40K/year. Occupational Therapist - £24K to 41K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Description Marine Biology Diploma Marine biology is the study of living organisms in predominantly saline bodies of water, especially the ocean. Marine biology is different from marine ecology as the latter revolves around the interaction of organisms between themselves and the environment whereas the former focuses on the study of organisms themselves. A large percentage of all life forms on our planet survive in the ocean. The enormity of the oceanic population is still not well documented as there are many species in the ocean yet to be discovered. The ocean is a three-dimensional water body covering around 71% of the earth's entire surface. Marine life is a notable resource giving food, medicine and raw materials along with enhancement and support of tourism and other recreational activities all around the globe. Looking at the basic level it is not hard to understand that marine life plays a major role in determining the very nature of our planet. Marine organisms contribute greatly to the oxygen cycle and are very important in keeping the earth's climate regulated. Shorelines are partially affected and in a way protected by marine life forms. Certain marine organisms even play a part in creating new lands. Many marine species are of importance to humans economically and this mainly includes food fish, be it finfish or shellfish. It is now known that the well-being of marine organisms and other organisms are closely linked and that too at an elementary level. The course Marine Biology is of relevance today because the human body of knowledge regarding marine life and important natural cycles is rapidly growing. These cycles include those of matter like the carbon cycle, those of air like earth's respiratory cycle and the movement of energy between ecosystems including the ocean. New discoveries are being made every day and yet large marine areas still remain greatly unexplored. What You Will Learn 1: The Ocean as a Habitat 2: Patterns of Association 3: Phytoplankton groups 4: Marine Plants 5: Microbial Heterotrophs and Invertebrates 6: Marine vertebrates - Fishes, Reptiles, Seabirds and Marine mammals 7: Estuaries 8: Coastal Seas, Coral reef 9: The open sea 10: The Deep Sea Floor Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Feng Shui Diploma The main principle behind FengShui is that things happening around us influence all of us. The circulation of life force energy, known as Ch'i, determines everyone's life. In other words, if we arrange our life in a particular way, we can surely choose to live the life we want. Certain arrangements and order in life can bring prosperity and happiness in life. As most people believe, FengShui is not merely about organising objects in a certain way. It is to do with the lifestyle. It is about choosing a way of life that is flowing towards positivity. FengShui can be applied to everything in one's life, including home, career and relationship. This diploma course in FengShui will help the learner understand everything about this Chinese art of better living. The course gives details about different types of FengShui and the different methods of arranging objects that would bring in a lot of change in the way life revolves around one. It will help the learner understand thoroughly about maximising one's energy and the ideal place to eat, sleep and work. The course will guide the learner to understand in detail the energy patterns in one's life and how to enhance one's positive energy. Once the learner completes this course, he or she will have ample knowledge about the different spots in one's home that offers good health, wealth, love, wisdom, a good career etc and how these aspects could be used to improve one's life. There are lots of opportunities for those who complete FengShui owing to the growing interest worldwide in this Chinese art. Besides individuals, several small and big business houses consult FengShui experts before venturing into new initiatives. A FengShui practitioner will be able to assist his or her client by suggesting ways to improve their health, wealth, career and relationships. One can find employment in FengShui companies or practice on their own. What you will learn 1: PRINCIPLES OF FENG SHUI 2: THE FIVE ELEMENTS 3: THE LATER HEAVEN SEQUENCE 4: PRINCIPLES 5: THE EIGHT COMPASS POINTS 6: MEDITATION AND THE NINE PALACES 7: HOUSE DIRECTIONS 8: FENG SHUI IN THE OFFICE ENVIRONMENT Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Pet Care diploma Animals are living creatures which have equal rights like us in this world. Human beings have the habit of domesticating some of the animals. It is a system which gives mutual gains. It gives pleasure to the human beings and promises the timely fulfillment of the animals' needs. Animals have physical, emotional and sexual needs which are to be fulfilled. They are not able to communicate their needs in the ways that we do. They have their own ways of communicating their needs in a specific language. We should learn and try to interpret the possible meanings of our pets' language in order to understand their problems.Domesticating pets is not as simple as it may sound. It is the owner who should ensure that the pets are healthy and satisfied. There are different ways to train the animals to make them obey us. However, we don't have any right to bully them for not obeying.This pet care diploma course deals with caring for pets. It gives you the specific information about the common pet animals like dogs, cats, rabbits, guinea pigs, birds and fish. We should know about the normal behavior of our pets for recognizing any change in them. After learning this course you would be able to know the normal patterns of behavior in these animals, their different needs, providing an adequate living environment for them and keeping them healthy always.We should be careful while selecting a specific animal as our pet. We must have adequate knowledge about the animal before taking it to our home. Otherwise, it can make their life and ours unsatisfactory. Those who have no spare time shouldn't devote time for pets. Keeping a pet is a great responsibility. The pet care diploma course also informs you about the diseases which affect the pet and also which can spread to human beings. It will help you make a good master in all aspects. What you will learn 1.Normal dog behavior 2.Dog's way of communication 3.A dog's emotions 4.Normal cat behavior 5.Abnormal behavior in cats 6.Feline Communication 7.Cat care and health 8.Rabbits and Guinea pigs 9.Specific information on birds 10.Specific information on fish Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Building a diverse organization often means doing things differently or exploring brand-new strategies to see what starts to result in effective change. And change can sometimes come with roadblocks. Being proactive about preventing roadblocks and evaluating progress along the way can ensure that you don't get stuck or that your efforts go stale. This course identifies some of the possible roadblocks organizations face when implementing their D&I initiatives and three proven strategies to achieve D&I goals. Length: 4:14 Learning Objectives Assess personal readiness to contribute to an inclusive workplace culture, considering the importance of understanding cultural differences and fostering an environment where diverse backgrounds feel valued and respected.;Apply a practical approach to diversification by starting small, continuously improving, and learning to identify and overcome potential roadblocks in the organization's diversity initiatives.;Evaluate concerns about inclusivity in the hiring process, reflecting on questions prospective employees may ask and acquire actionable solutions to create a more inclusive work environment.
Course Overview: The importance of cleaning, decontamination and waste management in healthcare settings cannot be overstated. If you are interested in learning how to perform cleaning, decontamination and waste management tasks effectively and efficiently, or if you want to enhance your existing knowledge and skills in this area, this Cleaning, Decontamination and Waste Management course is designed for you. This course will provide you with a comprehensive overview of the principles and practices of cleaning, decontamination and waste management in care services, covering topics such as cleaning methods and equipment, decontamination and disinfection techniques, hygiene standards and procedures, environmental cleaning and sanitisation, sterilisation methods, waste management systems and policies, and health and safety responsibilities. By completing this course, you will gain solid knowledge and skills to prepare you for a successful career in cleaning, decontamination, waste management, or related fields. Enrol today and start your journey to becoming a qualified cleaner, decontamination technician, or waste management technician! Key Features of the Course: Obtain a prestigious CPD certificate upon successful completion. Enjoy the flexibility of 24/7 learning assistance, ensuring your questions are answered promptly. Access exciting and engaging learning materials that make the learning experience enjoyable and effective. Who is This Course For? This Cleaning, Decontamination and Waste Management course is ideally suited for professionals working in various sectors, including healthcare, hospitality, housekeeping, and anyone seeking to enhance their understanding of cleaning, decontamination, and waste management practices. It's also beneficial for those pursuing a career in fields requiring expertise in maintaining a hygienic and sanitised environment. What You Will Learn: In this course, you will gain valuable insights into: The essential principles and practices of cleaning in care services. Effective decontamination and disinfection techniques to ensure safety and infection control. Hygiene best practices in care services for promoting health and well-being. Environmental cleaning and sanitisation methods to create a safe living and working environment. Sterilisation techniques to maintain the highest levels of cleanliness. Understanding the significance of waste management and its impact on the environment. Health and safety responsibilities in maintaining a clean and hazard-free setting. Why Enrol in This Course: By enrolling in this Cleaning, Decontamination and Waste Management course, you will develop invaluable cleaning, decontamination, and waste management skills, making you highly sought-after in various industries. This top-reviewed course has been recently updated to meet industry standards and trends, ensuring you stay ahead of the evolving field. Requirements: There are no specific prerequisites for taking this course. All you need is a passion for maintaining clean and safe environments and a willingness to learn. Career Path: Upon completing this Cleaning, Decontamination and Waste Management course, you'll be equipped to pursue various course-related professions, such as: Healthcare Facility Cleaner - £18,000 per year. Housekeeping Supervisor - £22,000 per year. Waste Management Technician - £25,000 per year. Environmental Services Coordinator - £27,000 per year. Infection Control Assistant - £20,000 per year. Hospitality Hygiene Specialist - £24,000 per year. Facility Maintenance Manager - £30,000 per year. Certification: Upon completing the course, you will receive a CPD certificate, validating your expertise and dedication to maintaining cleanliness, decontamination, and effective waste management practices. So, don't miss this opportunity to excel in your career and contribute to a healthier and safer world. Enrol now and embark on this rewarding learning journey! Course Curriculum 7 sections • 7 lectures • 01:34:00 total length •Cleaning in Care Services: 00:14:00 •Decontamination and Disinfection: 00:15:00 •Hygiene in Care Services: 00:12:00 •Environmental Cleaning and Sanitisation: 00:15:00 •Sterilisation Techniques: 00:13:00 •Understanding Waste Management: 00:11:00 •Health & Safety Responsibilities: 00:14:00
In today’s digital age, ensuring your workstation is set up correctly is essential for maintaining both health and productivity. This course offers a structured approach to understanding the key aspects of computer workstation safety, providing guidance on how to optimise your working environment. Whether you spend long hours at a desk or simply use a computer for occasional tasks, this training will teach you the fundamentals of ergonomics, proper equipment placement, and posture management to avoid strain or injury. Our course is designed to equip individuals with the necessary knowledge to create a safe and comfortable workspace without the need for in-person instruction. It covers vital topics such as adjusting seating, screen positioning, and keyboard usage, all of which can help mitigate common issues like eye strain, back pain, and repetitive stress injuries. Delivered in an accessible online format, this training ensures you can improve your workstation safety at your own pace, promoting a healthier, more efficient working environment without the need for a classroom setting. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Computer Workstation Safety Training Module 01 :Introduction to Computer Workstation Safety Module 02 :Ergonomics in Computer Workstation Module 03 :Preventing Repetitive Strain Injuries (RSI) Module 04 :Preventing Eye Injuries Module 05 :Posture and Movement Module 06 :Stretching and Relaxation Techniques Module 07 :Digital Security Learning Outcomes: Master Ergonomic Principles Apply RSI Prevention Techniques Implement Eye Safety Measures Optimize Posture and Movement Execute Relaxation Techniques Strengthen Digital Security Awareness Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Office workers seeking to enhance workstation safety. IT professionals prioritizing digital security. Health and safety enthusiasts wanting specialised knowledge. Students aiming to bolster their employability. Managers striving for a safer work environment. Individuals concerned about long-term health impacts. Entrepreneurs focused on employee well-being. Anyone using a computer for extended periods. Career path Health and Safety Officer Ergonomics Consultant Occupational Health Specialist IT Security Analyst Office Manager Occupational Therapist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Safeguarding is a term that describes the work and processes undertaken to minimise and manage the risks involved to vulnerable children. During this training video you will hear many facts, figures and details surrounding the risk to children, the types of abuse suffered, how to recognise the signs of abuse and key safeguarding legislations put in place to minimise the abuse of children.