9651 Environment courses in Hexham delivered On Demand

Start your path to becoming a top-notch HR professional. Use the learning from this dynamic course to build a harmonious environment in the workplace. Learn Discrimination discrimination in the workplace.

Warehouse Management If you employ individuals who have responsibility for running and managing the warehouse of your company, this Level 2 Warehouse Management Certification course is a great choice, to provide them with the skills that they need, in order to do so successfully. The course provides a thorough introduction to all of the information that a warehouse manager will need, from warehouse safety to equipment, stock and managing a team. Students will come away with a comprehensive overview of what successful warehouse management looks like and how to achieve it. What's Covered in the Course? This wide-ranging course covers a wealth of useful information relating to warehouse management, such as: An overview of the functions and importance of a warehouse in a successful business and the key role that it plays; The different types of warehouse equipment, what it is used for and how technology is an increasingly important part of warehouse management; Key warehouse processes and how to design, implement and manage them, for maximum success; How to use picking processes in a warehouse; Tips on managing and controlling stock and inventory, to ensure appropriate stock flow and minimise wastage; What supply chains are and how they link to warehouse management; How to manage warehouse staff in the most effective way; The importance of health and safety in a warehouse environment and how to promote it; How efficient warehouse processes can play a part in controlling business costs and practical tips on how to effectively minimise costs. What are the Benefits of the Course? This course provides your team member with lots of great benefits, in order to help them accelerate their learning of warehouse management. These include: By supporting them to undertake this course, you are helping your team member's career progression and giving them the opportunity to achieve an industry-recognised certification in warehouse management; Their new skills in warehouse management will ensure maximum success for your business; Students can easily combine work and study, due to the flexible nature of the course and the fact that there are no time limits on completing the course; While they undertake the course, learners benefit from ongoing online support, which is available around the clock.

Teaching English as a Foreign Language (TEFL) Online Course Introduction Do you have a passion for the English language and enjoy sharing knowledge? A career in teaching may be ideal for you. Specifically, teaching English as a second language to both children and adults could be your niche. While a specialized degree in English is not mandatory for entering this field, it is recommended to have some formal training. This comprehensive course offers an overview of teaching English as a second language, with a focus on TEFL (Teaching English as a Foreign Language) training to broaden your career prospects. Starting with an exploration of common acronyms in the field, the course guides you through the essentials of teaching English to non-native speakers. Throughout the program, you will delve into various teaching methodologies and approaches applicable to ESL (English as a Second Language) classrooms. Topics covered include effective lesson planning, efficient classroom management techniques, and strategies for creating a dynamic and inclusive learning environment. The course aims to equip you with practical tools to make your lessons engaging and impactful for students of all ages.   What you will learn: The importance of using authentic materials in your lessons and how to select the most relevant ones More about the three main methods used to teach English to non-native speakers What a learner-based approach to lesson planning is and why it is important The importance of context when introducing new words or concepts to students How to successfully introduce vocabulary words to students of all ages   Benefits of taking TEFL Course: Learn about the difference between TESOL, TEFL and CELTA training Understand what kind of supportive materials you should incorporate into your lessons Learn more about what is involved in teaching English to foreign-language speakers, which can help guide career decisions for students uncertain about post-secondary training If you are a teacher, learn more about the strategies others recommend using when educating ESL students If you have an ESL student in your life, learn more about how they are learning English so you can help support them at home

Emotional well-being First Aid Emotional well-being medical aid is one of the quickest developing and most important fields of today. With emotional wellness turning into a genuine and far reaching issue, it is important that there are individuals arranged to loan some assistance and offer prompt assistance to those torment. Before, the shame identified with psychological wellness has regularly kept this sort of help from contacting individuals influenced. Albeit a lot of accentuation is put on actual wellbeing and conventional emergency treatment, this isn't generally the situation with regards to psychological wellness and emotional well-being medical aid. In this course, you get the opportunity to turn out to be knowledgeable in the various sorts of psychological maladjustments and how to both help and guide individuals who have them. Be that as it may, individuals prepared in psychological well-being medical aid are not intended to supplant emotional well-being experts. All things considered, they are intended to be the underlying help offered to individuals battling with their emotional wellness. This could incorporate crisis circumstances, individuals in emergency or individuals managing an unexpected deteriorating of their condition. What You Will Learn: What precisely the field of psychological wellness emergency treatment is What individuals prepared in psychological well-being emergency treatment can anticipate What the most well-known psychological instabilities are The most effective method to approach and respond to individuals in an emotional wellness emergency The most effective method to deal with and approach individual psychological maladjustments extraordinarily The Benefits of Taking This Course: Gain the devices to appropriately distinguish, deal with and offer help for the individuals who are battling with psychological well-being issues Have the option to help individuals from your local area, family, or working environment who are managing emotional well-being issues Get an inside and out comprehension of emotional wellness and a few individual psychological instabilities Have the option to appropriately react to a psychological wellness emergency and offer beginning help Find out about a difficult that can possibly affect everybody, also as what you can do, to be a piece of the arrangement

This Teaching Assistant diploma equips individuals with the necessary skills and knowledge to support teachers effectively in educational settings, catering to the diverse needs of students. Whether you aspire to work with children with special educational needs or in mainstream classrooms, this course provides a solid foundation for a rewarding career in education.

Teaching Assistant Level 3 Diploma Overview Have you ever thought about working with children in a school setting? Teaching assistants (TAs) play a crucial role in classrooms, supporting teachers and helping students thrive. If you're passionate about education and want to make a difference, this 'Teaching Assistant Level 3 Diploma' is your perfect starting point! This course is designed for anyone who wants to jump into the world of teaching assistants. We'll cover everything you need to know, from what TAs do to how to best help teachers and students. You'll learn key skills like communication, classroom management, and even how to support children with special needs. By the end, you'll be confident and prepared to make a positive impact in a school environment. Whether you're just starting out or looking to boost your qualifications, this diploma is a great choice for anyone who wants a rewarding career helping young learners grow and succeed! Learning Outcomes Gain a comprehensive understanding of the teaching assistant profession. Develop essential skills for supporting teachers and pupils in the classroom. Learn effective strategies for working with pupils with diverse needs. Explore best practices for creating a positive and inclusive learning environment. Understand the professional standards and expectations for teaching assistants. Why You Should Choose Teaching Assistant Level 3 Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Teaching Assistant Level 3 Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Teaching Assistant Level 3 Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Teaching Assistant Level 3 Diploma Career Development 00:16:00 Introduction to Teaching Assistant 00:16:00 Skills of A Teaching Assistant 00:20:00 Strategies for A Teaching Assistant 00:24:00 Supporting Pupils with Special Needs Part 01 00:31:00 Supporting Pupils with Special Needs Part 02 00:45:00 The Professional Standards for A Teaching Assistant 00:14:00 The Role and Responsibilities of A Teaching Assistant 00:20:00 Working in the Classroom 00:20:00 Working in the School 00:28:00

Peak Productivity Hacks is the course, which will not provide you with medical advice. But, this course is will provide secret hacks of tripling your productivity or how to reach your most productive level based on scientific research and principles. These hacks are proven secret hacks that can change your lifestyle, working productivity. This course will help you to pass the challenge easily and effectively to get a positive result from any assigned task or planned activity. All the content of this course will support you to get results fast! Tools and strategies will lose the stress that turns into a much easier one. Learning or outcome of this course increase the possibilities you want to get and within less time. This course is one of the trending courses in the UK. You will gain the necessary skills to perform well in this field. Specific modules in this course are designed to teach you the whole thing you need to know to become a successful professional in this sector. You can study this course at your own pace. Within a few hours, you will get an accredited certificate in this course. You can access the course easily from anywhere at any time. This course is designed for students, professionals and for those who have a keen interest to know about this topic. To design this course, we have selected a professional an experienced tutor. A tutor will guide you throughout the course and will help you out with all your queries. You will get 24/7 support from our customer support team as well. What you will learn? Secrets of healthy eating The appropriate exercise The use of supplements. Learn how to set up the proper mindset. You will get information about the classic 'Yo-Yo Effect' of dieting. How to beat pitfall. You will get addressed by your instructor that how to detox, which method or tricks will help you lose weight, feel better. Avoid many diseases and ailments Learn how productivity can improve your everyday life Learn how to boost productivity to boost your career Productivity can boost your profit margin Know how to create an accurate environment for boosting up productivity Learn how productivity can reduce stress Know how to improve mental health Career Path: If you complete the course, you will be able to know the strategies and secrets of Peak Productivity Hacks. You will get all the essential skills for getting more views on peak productivity which help you to get more energy to solve the problems much faster than ever. You able to generate more income by increasing your productivity. After completing this course, you will be able to gain the necessary knowledge and skills required to succeed in this sector. All our courses are IAO accredited. Then, what stopping you? Join this course today. Enrol NOW!!! Peak Productivity Hacks 01. Introduction FREE 00:02:00 02. Creating The Right Environment For Productivity 00:06:00 03. Developing A Productive Mindset 00:08:00 04. Time Management Strategies - Key To Productivity 00:07:00 05. Declutter Your Life 00:10:00 06. Routines For Greater Productivity 00:11:00 07. Recognize Whats Important 00:05:00 08. Delegate - OutSource - Great Productivity Tools 00:04:00 09. Increasing Your Productivity At Home 00:04:00 10. Conclusion - Final Thoughts 00:01:00

Deaf Awareness Training Overview 1 to 1 Live Tutor Support Included | Accredited by CPD | Interactive One Day Training Deaf Awareness Training: a powerful tool that promotes inclusion and improves access for deaf people and those with hearing loss. Deaf Awareness Training Course Description: This Deaf Awareness programme is a general introduction to deafness. Its purpose is to provide information and strategies that will enable individuals to understand a range of deaf issues and use the knowledge gained to communicate more effectively with those from the hard of hearing through to the profoundly deaf. It is designed for anyone in a work or social capacity who has the potential to come into contact with deaf people, for example, banks and retail staff, care workers, education and training bodies, emergency services, hospital and health centre staff, housing associations, legal services, public sector workers, support organisations, theatre and cinema staff, transport bodies and breakdown services, friends, family members and partners, whilst also being a valuable first step for people planning on becoming a communication professional. The programme will equip the reader with awareness skills that when applied will reduce the barriers arising from the communication difficulties between hearing and deaf people. **This course is distributed under the Lead Academy licence.** In Deaf Awareness Training you'll learn about: The importance of deaf awareness, being deaf, different experiences of deafness and hearing loss: you'll experience different perspectives of deafness to enable you to understand how it affects individuals. A history of deafness: we look back through history and consider how attitudes and policies impact on deaf people, then and now. Deaf culture and sign language: you'll gain an insight into unique communities who identify not as a group with a disability but as cultural minorities with their own languages. Equal access: we look at why equal access is important, the effectiveness of lipreading, guidance on good communication and adjustments related to deafness. Some commonly available communication aids and support - from qualified communication-support professionals to technology such as real-time speech-to-text. Accredited by CPD CPD is Recognised by Employers Areas for discussion: Understand how to remove communication barriers A personal experience; how it is to live with a hearing loss Strategies for improved communication Managing your environment and improve accessibility to your services Understand the current hearing technologies to help you understand how hearing loss impacts 11 million people who are affected in the UK Meet the Trainer Adam Linsdell Hello. My name is Adam and I am a British Sign Language Teacher. I am Deaf and have been using British Sign Language since I was a teenager. My personal experience of Deafness was my primary reason for learning BSL and why I have such a deep passion for this beautiful and expressive language. I have studied BSL to NVQ Level 6 and trained to become a teacher, enabling me to achieve my dream of teaching BSL in my local community. This opportunity has enabled me to work with the local Deaf community, building strong relationships and links. I have taught sign language throughout Cambridge, teaching at Anglia Ruskin University, Cambridge Regional College, Cambridgeshire Deaf Association and Cottenham Village College. Usually, I teach face to face but due to the COVID pandemic, my classes moved online - this has been a new experience and a great opportunity for me and my learners. Deaf Awareness Training, Winter 2021 Class starts 4th December 2021 Weekly via Zoom with face to face session Duration: 3 Hours Day & Time: Saturday Mornings, 10.00am - 01.00pm Deaf Awareness Training Full Specification Venue: Zoom Online Teacher: Adam Landsdell Who this course is for: The course is aimed at anyone who interacts with deaf people, or those with a hearing loss, who wishes to have a deeper understanding of the issues they face and Deaf culture. Progression Routes: Further courses are available which cover British Sign Language in more depth: BSL Taster (6 to 12 hours) Level 1 Award in British Sign Language BSL at Work (up to 12 hours) **This course is distributed under the Lead Academy licence.** Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Types of Deafness Statistics Differing Abilities Language Barriers Communication Tactics and Tips (Communication Professionals) Communication Support and How to Use it Modifying Documents and Plain English Use Interpreting Technology / Assistive Aids Legislation Deaf History and Deaf Culture Basic British Sign Language (BSL syntax & grammar) Gesture & Expression Obtain Your Certificate

Enhance your expertise in clinical coding, clinical psychology, medical coding, and medical law with our comprehensive diploma. Ideal for healthcare professionals, administrators, and legal consultants.

Getting Started The primary objective of the Level 7 Diploma in Health and Social Care is to impart learners with a comprehensive understanding of management principles applicable to the health and social care sector. Learners will cultivate practical management skills for a career in this field by engaging with various specialised units. These units encompass researching and executing enhancements for their employer and the broader sector.    Key Benefits This qualification prepares learners to Understand leadership theories employed in health and social care environments. Understand principles of performance management within the health and social care sector. Recognise the significance of financial information in the management of healthcare social care institutions. Considering environmental analysis, understand the formulation of strategic and business plans for healthcare organisations. Understand strategies for attaining quality in healthcare and social care services. Understand research methodologies applicable in healthcare and social care contexts.   Key Highlights This course module prepares learners for higher-level Health and Social Care management positions through personal and professional development.  We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI Level 7 Diploma in Health and Social Care can open many career pathways including, but not limited to: Senior support workers with an estimated average salary of £22,850 per annum Assistant/deputy management with an estimated average salary of £33,185 per annum Service managers with an estimated average salary of £51,867 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Entry to the qualification will be through a centre interview Learners should be aged 19 years and over. Learners must have sufficient command of the English Language (IELTS 6 or equivalent) Progression QUALIFI Level 8 in Strategic Management and Leadership University to complete a Master's degree Employment in an associated profession Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Health and Social Care Leadership Reference No : A/650/4192 Credit : 20 || TQT : 200 This unit aims to offer learners a comprehensive grasp of leadership theories and styles, enabling them to critically assess the leadership role and choose and implement suitable leadership approaches. UNIT2- Managing People in Health and Social Care Reference No : D/650/4193 Credit : 20 || TQT : 200 The objective of this unit is to empower the learner with the capability to comprehend the procedures associated with recruiting, managing, and nurturing individuals within the health and social care workplace. UNIT3- Managing Finance in the Health and Social Care Sector Reference No : F/650/4194 Credit : 20 || TQT : 200 This unit addresses the essential knowledge and comprehension required for making financially informed decisions within health and social care organisations. Studying this unit while considering the local, national, and international legal frameworks and adhering to best practices related to finance is crucial. UNIT4- Health and Social Care Strategies and Policies Reference No : H/650/4195 Credit : 20 || TQT : 200 This unit aims to delve into global health and social care policies and examine current political, social, and cultural factors influencing healthcare policy and strategy in both national and international contexts. UNIT5- Leading Change in Health and Social Care Reference No : J/650/4196 Credit : 20 || TQT : 200 This unit aims to enhance learners' comprehension of people management within organisations, encompassing aspects such as recruitment, HR processes, performance management, rewards and recognition, and training and development. UNIT6- Research Methods for Healthcare Professionals Reference No : K/650/4197 Credit : 20 || TQT : 200 This unit aims to cultivate learners' research skills, encompassing diverse research approaches, formulating research proposals, strategically planning research endeavours, data analysis and interpretation, and understanding the link between research and evidence-based practice. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.