164 Employees courses in Sheffield

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

QA Level 2 Award In Cardiopulmonary Resuscitation And Automated External Defibrillation (RQF) Full day course Gives learners the knowledge and skills to give CPR and use an AED safely Covers maintenance of AEDs (Automated External Defibrillators) Course Contents: The principles underlining basic life support The principles underlining resuscitation Different types of cardiac arrest Recovery Position CPR Choking Safe Use of an AED (Automated External Defibrillator) AED maintenance Benefits of this course: In the UK there are over 30,000 cardiac arrests a year outside of hospital But only less than one in ten survive to be discharged from hospital When someone has had a cardiac arrest, every minute makes a huge difference You can help save people's life by starting CPR as soon as possible, and use an AED (Automated External Defibrillator) to restart their heart This course helps to give you the skills and confidence to save people's lives, and make a huge difference not just to them, but also to their families and loved ones Accredited, Ofqual regulated qualification: Our Cardiopulmonary Resuscitation and Automated External Defibrillation course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your CPD & AED Certificate is a very good way to make sure you and your employees are trained in First Aid. And of course, all of our training courses are run in a fun and engaging, interactive and varied way, ensuring your employees have the skills and knowledge they need! The Ofqual Register number for this course is 603/2654/2 This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote.   If, instead, you're interested in an open/public course, please go here.

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

This QA Level 2 Award in citizenAID (RQF) course is a half-day course to teach the skills and knowledge needed in case one finds themselves in the middle of a terrorist attack. The skills are also usable in any event where there might be either multiple or severely injured people. Past attendees said:  Attended the citizen aid course this week, absolutely brilliant. Whilst we all hope that we are never involved in a major incident, the big question though would be are we prepared, what would we do? This course discusses various incidents and some are uncomfortable to think about, but if something happened most people panic, after this course you are likely to stay calm, take control and above all save lives. This course is for everyone due to the current threats in the world, However large companies especially should consider training their staff, it may save your life or someone close to you. Highly recommended, well presented and really interesting. Benefits of this course: Following several terrorist attacks that have claimed the lives of countless victims and left many in hospital with critical injuries, both in the UK and abroad, it has been clear that normal, everyday people can save each other's lives with the right levels of training This course, together with the citizenAID Phone App and a pocket guide, has been designed by both highly experienced military and civilian clinicians This course will teach you what to do during a terrorist-related, or 'simply' a serious accident, where casualties can suffer from severe trauma. It is specifically designed to help people react safely, prioritise the injured and give life-saving first aid to the casualties RUN - HIDE - TELL - TREAT Watch this short, 4 ½ minute video by the Counter Terrorism Police UK on how to stay as safe as possible during firearms and weapons attacks Whether work is causing or aggravating mental health problems, employers have a legal responsibility toward their employees Fortunately, these events are rare, but when they do happen, being prepared can save your life, and that of others Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This half-day course gives people a good awareness of mental health in the workplace Better still, of course, is to do this citizenAID course with us, which will help a lot more! Course Contents Active shooter or knife attacker scenario Shooting incident Suspect bombs Exploded bomb Casualty first look Severe bleeding Tourniquets Haemostatic Dressings Unresponsive casualty Broken Bones Burns Casualty handover Accredited, Ofqual regulated qualification Our citizenAID course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards and taught by an experienced trainer. This means that you can rest assured that your citizenAID training is of high quality. The Ofqual Register number for this course is 603/1934/3.

Performance management, Managing Performance, Employee engagement,

Leadership and Management Training; Introductory Management Training; Ipswich; Suffolk

QA Level 2 Award In Cardiopulmonary Resuscitation And Automated External Defibrillation (RQF) Full day course Gives learners the knowledge and skills to give CPR and use an AED safely Covers maintenance of AEDs (Automated External Defibrillators) Course Contents: The principles underlining basic life support The principles underlining resuscitation Different types of cardiac arrest Recovery Position CPR Choking Safe Use of an AED (Automated External Defibrillator) AED maintenance Benefits of this course: In the UK there are over 30,000 cardiac arrests a year outside of hospital But only less than one in ten survive to be discharged from hospital When someone has had a cardiac arrest, every minute makes a huge difference You can help save people's life by starting CPR as soon as possible, and use an AED (Automated External Defibrillator) to restart their heart This course helps to give you the skills and confidence to save people's lives, and make a huge difference not just to them, but also to their families and loved ones Accredited, Ofqual regulated qualification: Our Cardiopulmonary Resuscitation and Automated External Defibrillation course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your CPD & AED Certificate is a very good way to make sure you and your employees are trained in First Aid. And of course, all of our training courses are run in a fun and engaging, interactive and varied way, ensuring your employees have the skills and knowledge they need! The Ofqual Register number for this course is 603/2654/2

For anyone who has to deliver presentations who wants to become more confident and improve their speaking skills.

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.