3152 Employees courses delivered Online

Overview From emotional and physical issues of the employee to decreased company productivity, sexual harassment can have a serious impact. Thus, every organisation must provide safety to each employee, and the employees should also know their rights and duties. Our Sexual Harassment in the Workplace Training course is designed to educate both employers and employees. Through this course, you will be able to understand the definition of sexual harassment. The course will explain the different types of sexual harassment. In addition, you will be able to identify any sexual harassment. Furthermore, it will educate you on the policies and procedures and show you the strategies for handling sexual harassment in the workplace. This course is the perfect guide to creating a safe and friendly work environment. Join now! Course Preview Learning Outcomes Understand the definition of sexual harassment Learn about the different types of sexual harassment Develop the ability to identify sexual harassment in the workplace Familiarise yourself with the policies and procedures Grasp the strategies to deal with sexual harassment in the workplace Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Identifying sexual harassment Handling sexual harassment Who Should Take This Sexual Harassment in the Workplace Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Sexual Harassment in the Workplace Training Certification After completing and passing the Sexual Harassment in the Workplace Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Sexual Harassment in the Workplace Training will equip you with effective skills and abilities and help you explore career paths such as  HR executives Legal professionals Employees Module 01: What Is Sexual Harassment? What Is Sexual Harassment 00:12:00 Module 02: Types Of Sexual Harassment Types of Sexual Harassment 00:12:00 Module 03: Recognising Sexual Harassment In The Workplace Recognising Sexual Harassment in the Workplace 00:12:00 Module 04: Policies And Procedures Policies and Procedures 00:11:00 Module 05: How To Deal With Sexual Harassment In The Workplace? How to Deal with Sexual Harassment in the Workplace 00:14:00 Order Your Certificate Order Your Certificates and Transcripts 00:00:00

This Course at a Glance Understand what food hygiene and safety are and how they can be achieved Get acquainted with the keywords related to food hygiene and safety such as food poisoning, food safety hazard, contamination, cross-contamination, hazard analysis, etc. Understand how the pH level in food can relate to food poisoning by bacteria Get acquainted with the recent changes in the food industry to produce food safely and hygienically and the social awareness regarding food poisoning Understand the leading cause of food poisoning and ways to prevent it Understand the difference between food poisoning and food spoilage Learn ways of proper food preservation to eliminate the risk and hazards of food becoming contaminated Learn ways to control microbiological hazards, chemical hazards, allergen hazards, and physical hazards Understand how to implement personal hygiene tactics to ensure food safety and hygiene Understand the importance of workplace cleaning and pest control to ensure the food that you are preparing is safe for human consumption Learn how to implement the basics of a HACCP food safety management system Identify and explain the key pieces of Food Safety legislation and its application to the workplace. Level 3 Food Hygiene and Safety Course for Supervisor and Manager Overview The European Union Regulation (EC) No 852/2004 on food hygiene requires all food handlers to be appropriately trained to ensure that the food prepared, cooked, served or sold is safe for human consumption. Failing to follow food safety standards can result in fatal consequences, with consumers acquiring severe food-borne illnesses. This course is fully up to date with the latest UK and EU laws, rules, and regulations, ensuring that both employers and employees fulfil their legal obligations. Business owners, Supervisors, and Managers of any catering, retail or manufacturing industry are eligible to take this course to upskill their knowledge about proper supervision to ensure the food that is prepared, handled, or packed is done by maintaining absolute hygiene and safety. This course will equip you with the adequate knowledge and credentials to ensure you pose a high standard of personal hygiene in handling food that will boost the rating of your business. Upon successful completion of this Level 3 Food Hygiene and Safety Course for Supervisor and Manager, you will obtain a certificate indicating that they are capable of implementing an effective food safety management within your workplace, as well as supervising and training workers in the safe and hygienic handling of food. Who should take this course? This extensive Level 3 Food Hygiene and Safety Course for Supervisor and Manager is suitable for: Head Chef Supervisor of any food handling industry Manager of any food handling industry Owner of such industry Nursery manager Manager of care homes Whether you are a first-line manager or supervisor working in any retail, catering or manufacturing food industry or any small business owner looking to ensure your staff members are maintaining the standards of food hygiene and safety at your premises, this course will set you up with the appropriate skills and knowledge to respond to any kind of risks and hazards that can occur while handling food. Entry Requirements There are no academic entry requirements for this Level 3 Food Hygiene and Safety Course for Supervisor and Manager course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Level 3 Food Hygiene and Safety Course for Supervisor and Manager assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction to Food Safety Module 2: Food Poisoning, Spoilage & Preservation Module 3: Microbiology Module 4: Microbiological Hazards & Controls Module 5: Chemical Hazards, Controls & Prevention Module 6: Allergen Hazards & Controls Module 7: Physical Hazards & Controls Module 8: Personal Hygiene Module 9: Design and Use of Food Premises and Equipment Module 10: Cleaning & Disinfection Module 11: Pests & Pest Management Module 12: HACCP & FSMS Module 13: Implementation of HACCP Module 14: 7 Principles of Hazard Control Module 15: Food Safety Legislation & Enforcement Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

10 CPD UK & IPHM Accredited Courses Bundle | Recognised Certificate | MCQ based Exam and Tutor Support Included | Lifetime Access | Instant Result | Interactive Video Training Are you looking to begin your animal care and psychology career or want to develop more advanced skills in animal care and psychology? Then this animal care and psychology course will set you up with a solid foundation to become a confident animal care worker and help you to develop your expertise in animal care and psychology. This bundle course has been designed with 10 CPD UK & IPHM accredited courses to provide the ultimate learning experience for our learners to further develop their expertise in their chosen field. Gain the essentials skills and knowledge you need to propel your career forward as an animal care worker. This Bundle Package Includes: The following courses of the animal care and psychology course will set you up with a solid foundation in the animal care and psychology industry and give you the essential skills you need to succeed! Animal Care and Psychology Pet First Aid & CPR Online Training Dog Trainer Dog Training Business Natural Remedies for Dog Dog Training - Stop Dog Barking Dog Leash Training Dog Training - Stop Dog Attacks Dog and Puppy Training Dog Walking Business If you're interested in working as an animal care worker or want to learn more skills in animal care and psychology but unsure of where to start, then this animal care and psychology course will set you up with a solid foundation to become a confident animal care worker and develop more advanced skills. The animal care and psychology course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an animal care worker. The animal care and psychology courses bundle will help learners to fully enhance their skill set in team leading and active monitoring. By combining these related courses, learners will be equipped with a wide range of desirable skills to fast track their career. This comprehensive animal care and psychology course is the perfect way to kickstart your career in the field of animal care and psychology. This animal care and psychology course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. This animal care and psychology course supports learners of all skill levels. Whether you're an intermediate or advanced learner looking to brush up on your skills or a beginner wanting to start a new career or learn something new, our dedicated team of expert tutors are on hand to guide you through your learning every step of the way from enrolment to course completion. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This animal care and psychology course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Why Choose this Animal Care and Psychology Course: 10 Courses Bundle in your desired field Boost your skills in animal care and psychology Endorsed by The Quality Licence Scheme Accredited by The CPD UK and International Practitioners of Holistic Medicine (IPHM) MCQ Based Exam & Industry Expert Support Included Dual (CPD UK and IPHM) recognised accredited certificate in 1 course Learn from industry experts Lifetime Access High-quality e-learning study materials Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world Study in a user-friendly, advanced online learning platform Who is this animal care and psychology course for? This comprehensive animal care and psychology bundle course are suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of animal care and psychology. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. Course Curriculum Animal Care and Psychology Pet First Aid & CPR Online Training Dog Trainer Dog Training Business Natural Remedies for Dog Dog Training - Stop Dog Barking Dog Leash Training Dog Training - Stop Dog Attacks Dog and Puppy Training Dog Walking Business Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to obtain the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organization for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65 and will be charged separately for each course. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version and will be charged separately for each course, at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is Cpd a Recognised Qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are Qls Courses Recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When Will I Receive My Certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I Pay by Invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I Pay via Instalment? Yes, you can pay via instalments at checkout. How to Take Online Classes From Home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does Age Matter in Online Learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I Will Get the Login Details for My Course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

10 CPD UK & IPHM Accredited Courses Bundle | Recognised Certificate | MCQ based Exam and Tutor Support Included | Lifetime Access | Instant Result | Interactive Video Training Are you looking to begin your animal care and psychology career or want to develop more advanced skills in animal care and psychology? Then this animal care course will set you up with a solid foundation to become a confident animal care worker and help you to develop your expertise in animal care and psychology. This bundle course has been designed with 10 CPD UK & IPHM accredited courses to provide the ultimate learning experience for our learners to further develop their expertise in their chosen field. Gain the essentials skills and knowledge you need to propel your career forward as an animal care worker. This Bundle Package Includes: The following courses of the animal care course will set you up with a solid foundation in the animal care and psychology industry and give you the essential skills you need to succeed! Animal Care and Psychology Pet First Aid & CPR Online Training Dog Trainer Dog Training Business Natural Remedies for Dog Dog Training - Stop Dog Barking Dog Leash Training Dog Training - Stop Dog Attacks Dog and Puppy Training Dog Walking Business If you're interested in working as an animal care worker or want to learn more skills in animal care and psychology but unsure of where to start, then this animal care course will set you up with a solid foundation to become a confident animal care worker and develop more advanced skills. The animal care course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an animal care worker. The animal care courses bundle will help learners to fully enhance their skill set in team leading and active monitoring. By combining these related courses, learners will be equipped with a wide range of desirable skills to fast track their career. This comprehensive animal care course is the perfect way to kickstart your career in the field of animal care and psychology. This animal care course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. This animal care course supports learners of all skill levels. Whether you're an intermediate or advanced learner looking to brush up on your skills or a beginner wanting to start a new career or learn something new, our dedicated team of expert tutors are on hand to guide you through your learning every step of the way from enrolment to course completion. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This animal care course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Why Choose this Animal Care Course: 10 Courses Bundle in your desired field Boost your skills in animal care and psychology Endorsed by The Quality Licence Scheme Accredited by The CPD UK and International Practitioners of Holistic Medicine (IPHM) MCQ Based Exam & Industry Expert Support Included Dual (CPD UK and IPHM) recognised accredited certificate in 1 course Learn from industry experts Lifetime Access High-quality e-learning study materials Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world Study in a user-friendly, advanced online learning platform Who is this animal care course for? This comprehensive animal care bundle course are suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of animal care and psychology. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. Course Curriculum Animal Care and Psychology Pet First Aid & CPR Online Training Dog Trainer Dog Training Business Natural Remedies for Dog Dog Training - Stop Dog Barking Dog Leash Training Dog Training - Stop Dog Attacks Dog and Puppy Training Dog Walking Business Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to obtain the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organization for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65 and will be charged separately for each course. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version and will be charged separately for each course, at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is Cpd a Recognised Qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are Qls Courses Recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When Will I Receive My Certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I Pay by Invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I Pay via Instalment? Yes, you can pay via instalments at checkout. How to Take Online Classes From Home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does Age Matter in Online Learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I Will Get the Login Details for My Course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height. The term work at height applies to a wide range of situations ranging from the obvious ones like working on platforms, ladders, scaffolds or stages to working alongside deep trenches. This is because the crucial thing to understand about work at height is that it’s not how far you climb, but how far you can fall. ‘Falls’ doesn’t just mean people falling from heights. If materials or equipment fall, that will obviously present an equally dangerous hazard to anyone below. All working at height situations are covered by health and safety legislation. Chief among these is the Work at Height Regulations 2005. These regulations confer legal duties on employers and employees to assess, control and minimise risks and hazards from work at height. This course covers topics including the dangers of working at height, the regulations, the hierarchy of controls, assessing risk and much more. It’s vital to understand all this because as I’m sure you’ll know, working at height can be extremely dangerous. Please note that this is an awareness course only, if your duties include working at height you will also need further practical training, you can get in touch with us to arrange this.

A robust cybersecurity policy protects secure, critical or sensitive data and prevents it from falling in to the hands of malicious third parties. Accounts that contain highly sensitive data often require multiple layers of security - or multifactor authentication (MFA). Personal security can't just be restricted to your computer. All of your devices, even those without internet connectivity, need protective measures. Learning Objectives The following are some of the key outcomes in this course: What are portable devices and removable media? Know the risks associated with using them and how you can safeguard your devices Understand the risks associated with portable devices and removable media Understand physical safety and the value of any effort to mitigate on-site threats to facilities, assets, and employees Target Audience Young Professionals

Any organisation's main expenses are its labour, and that is why there is a need to find the perfect match in order to minimize costs. This part of the job falls under the Human Resources team of the given company, where the HR managers have to match skills against the job available. If these things interest you then you are in luck, as this Level 2 Certificate in HR & Employment Law can teach you more on the subject. The course is divided into two sections, one focusing on Human Resource Management and the other on employment laws. In the first section you will learn about how modern day human resource management works, recruiting, interviewing, retention and orientation. You will discover more about following up with new employees, health and safety, discrimination and much more. Next you look into employment law by learning about immigration, rights, termination, transfers and such. The course covers multiple disciplines as you learn about management and UK employment law, which in turn could be extremely useful for you since you will stand out from the competition in your employer's eyes. Employment Law Course Highlights HR & Employment Law Course is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed HR & Employment Law Course into 42 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 8 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose HR & Employment Law Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? HR & Employment Law Course is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our HR & Employment Law Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. HR & Employment Law Course (Updated Version) Human Resource Management Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:32:00 Employee Training and Development Process 00:22:00 Performance Appraisal Management 00:19:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Essential UK Employment Law 00:38:00 Employment Law Basics of Employment Law 00:24:00 Legal Recruitment Process 00:40:00 Employment Contracts 00:21:00 Employee Handbook 00:20:00 Disciplinary Procedure 00:21:00 National Minimum Wage & National Living Wage 00:33:00 Parental Right, Sick Pay & Pension Scheme 00:44:00 Discrimination in the Workplace 00:49:00 Health & Safety at Work 00:15:00 Dismissal, Grievances and Employment Tribunals 00:33:00 Workplace Monitoring & Data Protection 00:11:00 HR & Employment Law Course (Old Version) Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employment Law Introduction FREE 01:00:00 Immigration Requirements FREE 01:00:00 Contractual Terms 01:00:00 Rights During Employment 02:00:00 Termination of Employment 02:00:00 Discrimination 02:00:00 Business Transfers 01:00:00 Collective Rights 01:00:00 Useful Websites 00:30:00 Mock Exam Mock Exam- HR & Employment Law Course 00:30:00 Final Exam Final Exam- HR & Employment Law Course 00:30:00

Inclusive organizations are ones where members of the LGBTQAI+ community thrive. Providing a welcoming environment means ensuring that all employees have an understanding about respecting sexual identity. The acronym used to refer to this large segment of the population continues to grow to represent the identities of others. This video outlines the meaning behind 'LGBTQIA' and is intended to provide employees with further cultural competency. Length: 5:14 Learning Objectives Define and explain the components of the LGBTQIA+ acronym, including lesbian, gay, bisexual, transgender, queer, intersex, asexual, aromantic, agender, non-binary, and genderqueer identities.;Recognize the distinction between sexual orientation and gender identity, emphasizing the importance of respecting both aspects of an individual's identity.;Understand the significance of recognizing and supporting diverse gender and sexual identities, fostering inclusivity, and becoming an ally within the LGBTQIA+ community.

Are you trying to create a principled environment? Do you want to learn the best practices on how to create an ethical environment? If yes, then join this course and build a solid ethical framework and foundation to orient employees to do the right thing. Description: Ever think about whether particular conduct is suitable or beyond the field of play? Maybe it fits in one setting, between specific individuals, however not proper in some other setting. Well, wonder no more! This course will provide you with the steps that will help you decide suitable lead and to explore tricky or touchy moral circumstances. Students will also utilise application practices, and a rich media prepare, to build their awareness and understanding and explore a guide to navigate the sometimes murky waters of ethics and proper set of standard rules. Who is the course for? Managers, supervisors and staff from various types of organisations. Individuals who are interested in improving their understanding of ethical issues. Business owners. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Developing Code of Conduct is a useful qualification to possess, and would be beneficial for the following professionals: Compliance and ethics director. Ethics officer. Record centre coordinator. Director (ethics and compliance). Much more. Developing Code of Conduct What Are Rules Of Conduct 01:00:00 Write A Mission Statement 00:30:00 How To Know Your Customers Expect 01:00:00 Keeping An Open The Lines Of Communication With Employees 01:00:00 How To Balance The Needs Of Customers And Employees 00:30:00 Adjust With Trial And Error And Maintain A Positive Attitude 01:00:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00