6294 Employee courses

Duration 5 Days 30 CPD hours This course is intended for The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies. In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data. Prerequisites The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices. 1 - Explore the Enterprise Desktop Examine benefits of modern management Examine the enterprise desktop life-cycle model Examine planning and purchasing Examine desktop deployment Plan an application deployment Plan for upgrades and retirement 2 - Explore Windows Editions Examine Windows client editions and capabilities Select client edition Examine hardware requirements 3 - Understand Microsoft Entra ID Examine Microsoft Entra ID Compare Microsoft Entra ID and Active Directory Domain Services Examine Microsoft Entra ID as a directory service for cloud apps Compare Microsoft Entra ID P1 and P2 plans Examine Microsoft Entra Domain Services 4 - Manage Microsoft Entra identities Examine RBAC and user roles in Microsoft Entra ID Create and manage users in Microsoft Entra ID Create and manage groups in Microsoft Entra ID Manage Microsoft Entra objects with PowerShell Synchronize objects from AD DS to Microsoft Entra ID 5 - Manage device authentication Describe Microsoft Entra join Examine Microsoft Entra join prerequisites limitations and benefits Join devices to Microsoft Entra ID Manage devices joined to Microsoft Entra ID 6 - Enroll devices using Microsoft Configuration Manager Deploy the Microsoft Configuration Manager client Monitor the Microsoft Configuration Manager client Manage the Microsoft Configuration Manager client 7 - Enroll devices using Microsoft Intune Manage mobile devices with Intune Enable mobile device management Explain considerations for device enrollment Manage corporate enrollment policy Enroll Windows devices in Intune Enroll Android devices in Intune Enroll iOS devices in Intune Explore device enrollment manager Monitor device enrollment Manage devices remotely 8 - Execute device profiles Explore Intune device profiles Create device profiles Create a custom device profile 9 - Oversee device profiles Monitor device profiles in Intune Manage device sync in Intune Manage devices in Intune using scripts 10 - Maintain user profiles Examine user profile Explore user profile types Examine options for minimizing user profile size Deploy and configure folder redirection Sync user state with Enterprise State Roaming Configure Enterprise State Roaming in Azure 11 - Execute mobile application management Examine mobile application management Examine considerations for mobile application management Prepare line-of-business apps for app protection policies Implement mobile application management policies in Intune Manage mobile application management policies in Intune 12 - Deploy and update applications Deploy applications with Intune Add apps to Intune Manage Win32 apps with Intune Deploy applications with Configuration Manager Deploying applications with Group Policy Assign and publish software Explore Microsoft Store for Business Implement Microsoft Store Apps Update Microsoft Store Apps with Intune Assign apps to company employees 13 - Administer endpoint applications Manage apps with Intune Manage Apps on non-enrolled devices Deploy Microsoft 365 Apps with Intune Additional Microsoft 365 Apps Deployment Tools Configure Microsoft Edge Internet Explorer mode App Inventory Review 14 - Protect identities in Microsoft Entra ID Explore Windows Hello for Business Deploy Windows Hello Manage Windows Hello for Business Explore Microsoft Entra ID Protection Manage self-service password reset in Microsoft Entra ID Implement multi-factor authentication 15 - Enable organizational access Enable access to organization resources Explore VPN types and configuration Explore Always On VPN Deploy Always On VPN 16 - Implement device compliance Protect access to resources using Intune Explore device compliance policy Deploy a device compliance policy Explore conditional access Create conditional access policies 17 - Generate inventory and compliance reports Report enrolled devices inventory in Intune Monitor and report device compliance Build custom Intune inventory reports Access Intune using Microsoft Graph API 18 - Deploy device data protection Explore Windows Information Protection Plan Windows Information Protection Implement and use Windows Information Protection Explore Encrypting File System in Windows client Explore BitLocker 19 - Manage Microsoft Defender for Endpoint Explore Microsoft Defender for Endpoint Examine key capabilities of Microsoft Defender for Endpoint Explore Windows Defender Application Control and Device Guard Explore Microsoft Defender Application Guard Examine Windows Defender Exploit Guard Explore Windows Defender System Guard 20 - Manage Microsoft Defender in Windows client Explore Windows Security Center Explore Windows Defender Credential Guard Manage Microsoft Defender Antivirus Manage Windows Defender Firewall Explore Windows Defender Firewall with Advanced Security 21 - Manage Microsoft Defender for Cloud Apps Explore Microsoft Defender for Cloud Apps Planning Microsoft Defender for Cloud Apps Implement Microsoft Defender for Cloud Apps 22 - Assess deployment readiness Examine deployment guidelines Explore readiness tools Assess application compatibility Explore tools for application compatibility mitigation Prepare network and directory for deployment Plan a pilot 23 - Deploy using the Microsoft Deployment Toolkit Evaluate traditional deployment methods Set up the Microsoft Deployment Toolkit for client deployment Manage and deploy images using the Microsoft Deployment Toolkit 24 - Deploy using Microsoft Configuration Manager Explore client deployment using Configuration Manager Examine deployment components of Configuration Manager Manage client deployment using Configuration Manager Plan in-place upgrades using Configuration Manager 25 - Deploy Devices using Windows Autopilot Use Autopilot for modern deployment Examine requirements for Windows Autopilot Prepare device IDs for Autopilot Implement device registration and out-of-the-box customization Examine Autopilot scenarios Troubleshoot Windows Autopilot 26 - Implement dynamic deployment methods Examine subscription activation Deploy using provisioning packages Use Windows Configuration Designer Use Microsoft Entra join with automatic MDM enrollment 27 - Plan a transition to modern endpoint management Explore using co-management to transition to modern endpoint management Examine prerequisites for co-management Evaluate modern management considerations Evaluate upgrades and migrations in modern transitioning Migrate data when modern transitioning Migrate workloads when modern transitioning 28 - Manage Windows 365 Explore Windows 365 Configure Windows 365 Administer Windows 365 29 - Manage Azure Virtual Desktop Examine Azure Virtual Desktop Explore Azure Virtual Desktop Configure Azure Virtual Desktop Administer Azure Virtual Desktop Additional course details: Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Description: Conversational leadership provides the space and infrastructure for knowledge sharing to take place. Self-leadership puts together taking responsibility for our outcomes and having tools to manage priorities. Self-leaders work at all level of an organization. Leadership means setting goals and persuading others to follow. They must know to improve their colleagues, and align the ambitions of the many with the needs of the organization. Supervisors represent an important force in the economy. If you are the supervisor you have to get the leadership skills. Here, you will the history of women in the workforce and offer personal opportunities for exploration, identification, and development of leadership strength and skills. So, get all the skills on leadership by taking this leadership diploma course. Learning Outcomes: Give a definition to your role as a manager and recognize how the role is different from the other roles you had Realist the management challenge and the latest activities of management Find out how you can get ready for an encounter the forces of change Figure out the paths for and your workspace to organize and have a jump to the next level Understand your leadership profile as well as examine means to apply the knowledge to enhance your success as a manager Improve your competence for communication with others in meetings and for presentations Devise an action plan so as to manage your career success Routes to give a priority, strategy, and learn how to manage their time Get knowledge of recognizing their basic leadership methods Know how to improvise some adaptability so as to implement other leadership features Means to encounter the requirements of employees as well as your colleagues by dint of communication and coaching. Paths to transform conflict an effective mean for creative, well-cycled solutions to the problems you are dealing with. Realise the wisdom innate in inspiring conversational leadership Narrate the four I's of conversational leadership Implement the basics of conversational leadership for developing results Organised a simple World Cafe as an epitome of conversational leadership Define self-leadership and what it means on an individual level Assume responsibility for their results by understanding who they are, what they want, and how to reach they goals Describe the four pillars of self-leadership Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership Realise a brief history along with the evolution of women and leadership Identify the obstacles to women's leadership and know how to deal with them Knowing how to apply barriers in order to create benefits Provide a definition to Social as well as Emotional Intelligence and realise its significance at workplace leadership Figure out the value of Self-Awareness to recognise and own your individual strengths and skills Improvise a fundamental vision as well as brand for the leadership Realise the crucial leadership skills for women Demonstrate steps and skills for a good decision-making Devise your own Workplace Philosophy Statement as well as the Action Plan Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Leadership diploma course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our leadership diploma course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module-1 About the Learning Organization 00:15:00 Achieving Personal Mastery 00:15:00 Analyzing Our Mental Models 00:30:00 Achieving a Shared Vision 00:15:00 Team Learning 00:15:00 Systems Thinking 00:15:00 Understanding Leadership 00:30:00 Five Practices 00:15:00 Building Trust 00:15:00 Managing Change 00:30:00 The Four Room Apartment 00:15:00 Time Management Tips and Tricks 00:30:00 Managers vs. Leaders 00:15:00 Types of Thinking 00:15:00 Influence Strategies 00:15:00 Managing Relationships 01:00:00 Strategic Planning 00:00:00 Doing Delegation Right 00:15:00 Criteria for Useful Feedback 00:15:00 Feedback Techniques 00:15:00 Mastering Your Body Language 00:15:00 Meeting Management 00:30:00 Pumping up a Presentation 00:15:00 Module-2 What's Your Type? How About Mine? 00:45:00 Understanding Leadership 00:45:00 Manage Your Time and Your Energy 00:45:00 Employee Development Models 00:30:00 Dealing with Conflict and Difficult Issues 00:15:00 What Successful Leaders Do 00:15:00 Module-3 What's In A Word? 00:15:00 Fundamental Elements 00:15:00 The Four-I Model of Organizational Conversation 00:45:00 The Conversational Leadership Framework 01:00:00 World Cafe 00:15:00 Module-4 What is Self-Leadership? 00:15:00 Knowing Who You Are 00:45:00 Knowing What You Do 00:30:00 Motivation for Optimists 00:30:00 Using What You Know 00:30:00 Module-5 Women and the Workforce 00:15:00 Barriers and Benefits to Women's Leadership 00:30:00 Social and Emotional Intelligence 00:15:00 Self-Awareness 00:15:00 Developing Leadership Awareness and Brand 00:30:00 Leadership Skills 00:30:00 Making Good Decisions 00:15:00 Creating Your Workplace Philosophy 00:30:00 Mock Exam Mock Exam- Leadership Diploma 00:30:00 Final Exam Final Exam- Leadership Diploma 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Workspace ONE Access operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Identify key benefits of Workspace ONE Access to address your specific use case Describe the different identity sources supported by Workspace ONE Access and apply the most appropriate to your organization's use case Differentiate common authentication methods in Workspace ONE Access and select the most suitable method to fit your business needs Illustrate how to use access policies and implement best practices within your organization Outline various authentication methods and workflows that can be implemented to ensure a robust end-user experience, while meeting your security requirements Summarize the capabilities and benefits of VMware Workspace ONE Intelligent Hub and Hub Services and learn how to effectively implement both Discuss how to implement Workspace ONE Intelligent Hub and Hub Services effectively Describe features of VMware Workspace ONE Intelligence™ and how to use it to support daily administration and maintenance Explain how to use the Workspace ONE UEM and Workspace ONE Access APIs to perform administration and maintenance Outline Workspace ONE design methodology and how it can apply to your organization In this five-day course, you build on the foundations learned in VMWare Workspace ONE: Deploy & Manage to accelerate the advancement of your deployment and management systems with VMware Workspace ONE© UEM and VMware Workspace ONE© Access?.Through a series of hands-on labs, simulations, and interactive lectures, you effectively evaluate your organization?s current practices and discover opportunities to target improvements in identity, authentication, and access management. Additionally, you learn the strategies and techniques necessary to construct an integrated management strategy, utilizing a comprehensive set of VMware Workspace ONE© services, including Hub Services, the Unified Catalog, Intelligence, and the API. Course Introduction Introduction and course logistics Course objectives Workspace ONE Platform List the high-level components of the Workspace ONE platform Identify benefits of integrating Workspace ONE Access with other Workspace ONE products Explain what services Workspace ONE Access offers Outline the use cases for Workspace ONE Access Connector Identity Sources Identify different directory types in Workspace ONE Access based on identity sources Explain supported web standards for identity Explain Workspace ONE Access workflows of an Active Directory and an LDAP directory Identify features and use cases of third-party identity sources Identify the features and use cases of the VMware AirWatch© Provisioning app Authentication Identify the benefits of modern identity and access management Explain the workflows of connector-based authentication methods, such as Kerberos, RADIUS, and RSA SecureID Explain the workflows of cloud-based authentication methods, such as mobile SSO for iOS, mobile SSO for Android, and Workspace ONE Verify Access Policies Explain access policies and their importance Describe how identity providers (IdPs) and authentication methods work with access policies Explain how to create policy rules following best practice Catalog Define the types of resources in the Workspace ONE Access catalog Outline the common SAML authentication initiation methods for web applications in Workspace ONE Access Describe the high-level integration steps of a Horizon Cloud integration with Workspace ONE Access Hub Services Describe the relationship between Hub Services, Workspace ONE Intelligent Hub, Workspace ONE UEM, and Workspace ONE Access Illustrate the primary components of Hub Services Describe the features and use cases of Workspace ONE Verify Explain how to deploy mobile flows according to a use case Workspace ONE Intelligence Describe how Workspace ONE Intelligence supports your deployment and management strategy Explain how the Digital Employee Experience Management Solution helps improve employees' Anywhere Workspace journey Explain how you can use Dashboards to access different data for your device management use cases Explain how integration works to connect and share data with third parties Workspace ONE Application Programming Interface Outline the use cases for using the Workspace ONE API Explain how to perform Workspace ONE UEM administration and maintenance through the API Explain how to perform Workspace ONE Access administration and maintenance through the API Design Methodology Explain the Workspace ONE business drivers and use case definition Define Workspace ONE services Discuss how to make architectural design decisions Explain how to create component designs Discuss which third-party components are required for infrastructure design Discuss the process of platform integration Explain the required services for service integration Explain how to design user experience

Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!

Duration 5 Days 30 CPD hours This course is intended for Channel Partner / Reseller Customer Employee Overview At course completion students will be able to: - Explain the need for QoS, describe the fundamentals of QoS policy, and identify and describe the different models that are used for ensuring QoS in a network - Explain the use of MQC and AutoQoS to implement QoS on the network and describe some of the mechanisms used to monitor QoS implementations - Given a converged network and a policy defining QoS requirements, classify and mark network traffic to implement the policy - Use Cisco QoS queuing mechanisms to manage network congestion - Use Cisco QoS congestion avoidance mechanisms to reduce the effects of congestion on the network - Use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic - Given a low speed WAN link, use Cisco link efficiency mechanisms to improve the badwidth efficiency of the link - Describe the recommended best practices and methods used for end-to-end QoS deployment in the enterprise This course provides students with knowledge of IP QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. Introduction to QoS Review Converged Networks Understand QoS Describe Best-Effort and Integrated Services Models Describe the Differentiated Services Model Module Summary Module Self-Check Implement and Monitor QoS MQC Introduction Monitor QoS Define Campus AutoQoS Define WAN AutoQoS Module Summary Module Self-Check Lab 2-1: IP SLA Setup and QoS Baseline Measurement Lab 2-2: Configuring QoS with Cisco AutoQoS Classification and Marking Classification and Marking Overview Case Study 3-1: Classification and Marking MQC for Classification and Marking NBAR for Classification Use of QoS Preclassify Campus Classification and Marking Module Summary Module Self-Check Lab 3-1: Classification and Marking Using MQC Lab 3-2: Using NBAR for Classification Lab 3-3: Configuring QoS Preclassify Lab 3-4: Campus Classification and Marking Using MQC Congestion Management Queuing Introduction Configure WFQ Configure CBWFQ and LLQ Configure Campus Congestion Management Module Summary Module Self-Check Lab 4-1: Configuring Fair Queuing Lab 4-2: Configuring LLQ-CBWFQ Lab 4-3: Configuring Campus-Based Queuing Mechanisms Congestion Avoidance Congestion Avoidance Introduction Configure Class-Based WRED Case Study 5-1: WRED Traffic Profiles Configure ECN Describe Campus-Based Congestion Avoidance Module Summary Module Self-Check Lab 5-1: Configuring DSCP-Based WRED Lab 5-2: Configuring WTD Thresholds Traffic Policing and Shaping Traffic Policing and Shaping Overview Configure Class-Based Policing Campus Policing Configure Class-Based Shaping Configure Class-Based Shaping on Frame Relay Interfaces Configure Frame Relay Voice-Adaptive Traffic Shaping and Fragmentation Module Summary Module Self-Check Lab 6-1: Configuring Class-Based Policing Lab 6-2: Configuring Class-Based Shaping Link Efficiency Mechanisms Link Efficiency Mechanisms Overview Configure Class-Based Header Compression Configure LFI Module Summary Module Self-Check Lab 7-1: Configuring Class-Based Header Compression Lab 7-2: Configuring LFI Deploying End-to-End QoS Apply Best Practices for QoS Policy Design End-to-End QoS Deployments Module Summary Module Self-Check Lab 8-1: Mapping Enterprise QoS Policy to the Service Provider Policy Additional course details: Nexus Humans Cisco Implementing Cisco Quality of Service v2.5 (QOS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Quality of Service v2.5 (QOS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Discover the art of guiding conversations with finesse through our Motivational Interviewing CPD accredited course. Designed for professionals seeking to enhance their communication approach, this course delves into the techniques that encourage individuals to explore and resolve ambivalence towards change. By focusing on empathetic listening and strategic questioning, participants will learn to foster meaningful dialogue that inspires positive decision-making and self-motivation. This online course offers a thorough understanding of the principles and methods behind motivational interviewing, all presented with clarity and a touch of wit. Ideal for those working in health, social care, education, or any field involving behaviour change, the course equips learners with valuable insights to influence outcomes constructively. Whether you’re looking to refine your approach or gain fresh perspectives, this course delivers essential knowledge that fits neatly into your professional development journey—no commuting required, just engaging learning at your own pace. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Motivational Interviewing Module 02: Principles of Motivational Interviewing Module 03: Motivational Interviewing: Skills & Strategies Module 04: Stages of Change Module 05: Theories of MI Module 06: Developing and Maintaining MI Skills Module 07: Motivational Interviewing in Various Health Settings Module 08: Perils and Possibilities of Group-Based MI Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Motivational Interviewing - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Motivational Interviewing - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Motivational Interviewing - CPD Accredited training.

In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.

They say actions speak louder than words—and in the world of body language, this couldn’t be truer. Whether you're navigating a negotiation or simply reading between the lines in a video call, understanding non-verbal cues gives you the edge. This CPD-accredited course peels back the layers of human behaviour to reveal how posture, gestures, and facial expressions convey messages even when words fall short. It’s all about making sense of the silent conversation happening around us, every day. Designed for learners from all backgrounds, this course offers structured insights into how body language influences perception, trust, and communication. Whether you're looking to enhance your interpersonal dynamics or simply want to know when someone’s fibbing during a Zoom call—this course equips you with the knowledge to read people with greater clarity. Flexible, accessible and jargon-free, it’s a fascinating journey into what we all say without saying a word. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Science of Body Language - Head-Part 1 Module 04: Science of Body Language - Head-Part 2 Module 05: Science of Body Language - Hand Module 06: Science of Body Language - Mid Body Module 07: Science of Body Language - Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The The Secrets of Body Language - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our The Secrets of Body Language - CPD Accredited training.

Looking to gain a solid grasp of accountancy without stepping foot in a classroom? This CPD-accredited online course is designed to walk you through the essentials of accounting with clarity and a bit of charm. Whether you’re brushing up on the basics or curious about cash flow and balance sheets, this flexible programme is tailored to suit learners who prefer structure without the stiff upper lip. From core accounting concepts to understanding ledgers and reports, each module is packed with expert-led insights designed to build confidence at your own pace. This course is ideal for those working in administration, finance, small business operations or simply anyone keen on understanding the numbers behind the scenes. You’ll be able to study from anywhere, anytime—without having to decode jargon or wrestle with complicated theories. With lifetime access and instant certification upon completion, it’s never been simpler to explore accountancy in a way that’s straightforward, informative and smartly delivered. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Accountancy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Accountancy - CPD Accredited training.

Ever sat in a meeting wondering if you’re meant to be taking notes or rewriting War and Peace? If your minutes often turn into minor novels, this CPD Accredited course is your quiet hero. Designed for admin professionals, secretaries, and personal assistants who’ve been gifted the sacred task of capturing the chaos of meetings, this course strips back the noise and gives you a clear, professional approach to minute taking—without the drama or doodles. Whether you're in a boardroom or joining via video call, you’ll learn how to create precise, readable, and useful minutes that people might actually want to read. From understanding what to listen for, to structuring your notes like a seasoned pro, this course offers a refreshingly sharp guide for anyone tired of guesswork and Googling. It’s efficient, insightful, and surprisingly satisfying—because your time is valuable, and so is your ability to write minutes that matter. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meetings, Decisions and Actions Module 05: Minute Taking Techniques Module 06: Building Confidence Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Minute Taking for Admin, secretarial & PA - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Minute Taking for Admin, secretarial & PA - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Minute Taking for Admin, secretarial & PA - CPD Accredited training.