4925 Employee courses in Cardiff delivered Online

HR & Recruitment Consultant Diploma Course Description: Are you interested in a career in human resources? The job market can be tough for both recruiters and job seekers. On the one hand, recruiters often have to go through hundreds of applications in order to find the perfect match for their open position, while job seekers need to stand out from the many other applicants. If you're thinking of becoming a recruitment consultant, this HR & Recruitment Consultant Diploma will help you step into the shoes of an expert HR manager. This HR and recruitment course is divided into three sections, starting with HR management today, recruiting, interviews, retention and health & safety. You will familiarise with the selection, hiring and recruitment processes, goal setting, interview questions, background checks and more. In the final section of the course, you will gain the practical communication skills you need to lure in great candidates, and will learn how to shortlist applications, select the best candidates and onboard new recruits. So, if you want to land that recruitment consultant job, further your professional development and kickstart your career in the recruitment industry, enrol in this recruitment training course today and start your new career path with brand new skills. Who is the course for? Businesses who want to learn how to hire the right kind of people for their jobs Job seekers wanting to understand the recruitment process in order to stand out Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: HR & Recruitment Consultant Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: HR Managers Recruitment specialists Career counsellor Job agents Managers Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:15:00 Module Two - Introduction to Recruitment 00:30:00 Module Three - The Selection Process 00:30:00 Module Four - Goal Setting 00:30:00 Module Five - The Interview 00:30:00 Module Six - Types of Interview Questions 00:30:00 Module Seven - Avoiding Bias in Your Selection 00:30:00 Module Eight - The Background Check 00:30:00 Module Nine - Making Your Offer 00:30:00 Module Ten - Orientation and Retention 00:30:00 Module Eleven - Measuring the Results 00:30:00 Module Twelve - Wrapping Up 00:15:00 Managing Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment - Interview Process History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:00:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Recommended Reading Recommended Reading: HR & Recruitment Consultant Diploma 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- HR & Recruitment Consultant Diploma 00:30:00 Final Exam Final Exam- HR & Recruitment Consultant Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Multi-Generational Differences in the Workplace This presentation addresses the impact of age gaps on the workforce (millennials and employees of other generations). The implications for project managers as the Gen I. (Gen. Z) enters the workforce a techno-savvy, highly-mobile, and entrepreneurial generation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Agile Teams in a Time of Disruption This presentation will give you the specifics needed to align remote employees and coordinate multiple Agile teams. Learn how Scrum events coordinate and focus communication. foster transparency and drive work to Done. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU. What you will Learn Key Takeaways: How to improve productivity in your distributed teams How to communicate in ways similar to being collocated How pairing and swarming remotely can lead to high-performing distributed teams How to align and focus multiple distributed teams

What Leaders Need to Know About Unconscious Bias How many decisions have you made today that were driven by impulse or bias? If your answer is "none" or "very few," then two things are almost certainly true: you are human you are wrong. Every second, our brains receive more than 11 million bits of information, but our conscious minds can only process 40 bits per second. What this means is that most of the information that we take in from the world around us gets processed at a level below our conscious awareness. In this presentation, we will explore aspects of brain science related to bias, examining some of the more prevalent cognitive biases that exist. We will take a look at some of the shocking data around unconscious bias and investigate its impact in the workplace. Finally, we'll learn about the work that the most forward-thinking companies - like Google and Facebook - are doing to help their employees understand, recognize, and mitigate the effects of unconscious bias in the workplace. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

What Leaders Need to Know About Unconscious Bias How many decisions have you made today that were driven by impulse or bias? If your answer is "none" or "very few," then two things are almost certainly true: you are human you are wrong. Every second, our brains receive more than 11 million bits of information, but our conscious minds can only process 40 bits per second. What this means is that most of the information that we take in from the world around us gets processed at a level below our conscious awareness. In this presentation, we will explore aspects of brain science related to bias, examining some of the more prevalent cognitive biases that exist. We will take a look at some of the shocking data around unconscious bias and investigate its impact in the workplace. Finally, we'll learn about the work that the most forward-thinking companies - like Google and Facebook - are doing to help their employees understand, recognize, and mitigate the effects of unconscious bias in the workplace. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Building and Scaling a Data Science Culture As your data and AI teams scale from one to thousands of employees, you will encounter roadblocks along the way. From handling messy data to productionization and customer adoption, these obstacles can delay or even derail otherwise strong teams. Drawing on experiences gleaned from hundreds of clients, Michael Li presents a framework that successful companies have embraced to build and scale their data teams. The talk goes over how organizations progress along three maturity curves: Analytical, Operational, and Organizational. As enterprises strive to move along each of these maturity curves, they must solve various organizational challenges and develop new capabilities and skills in order to become data-driven organizations. We will provide key takeaways for managers and executives for each step of the maturity curves. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Building and Scaling a Data Science Culture As your data and AI teams scale from one to thousands of employees, you will encounter roadblocks along the way. From handling messy data to productionization and customer adoption, these obstacles can delay or even derail otherwise strong teams. Drawing on experiences gleaned from hundreds of clients, Michael Li presents a framework that successful companies have embraced to build and scale their data teams. The talk goes over how organizations progress along three maturity curves: Analytical, Operational, and Organizational. As enterprises strive to move along each of these maturity curves, they must solve various organizational challenges and develop new capabilities and skills in order to become data-driven organizations. We will provide key takeaways for managers and executives for each step of the maturity curves. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Acquire impeccable knowledge and skills to transform eyebrows through our online brow lamination course. Gain confidence in your career by being proficient in science, skills, and safe practices. Explore your creativity and talent as the accredited brow lamination course delves into the art and science of brow shaping, preparing you to redefine beauty with precisely shaped brows. Set out on an online adventure to learn the intricate technique of brow laminating. From learning the science underlying treatments to honing waxing, tinting, and aftercare, this complete course assures you will emerge as a professional brow artist ready to challenge the market. Take a thorough look into the world of brows with our extensive online brow-lifting course. Explore safe procedures, comprehend the life cycle of hair, and learn about the science underlying brow treatments as you search for brow perfection. Discover the secrets of brow laminating, waxing, and tinting, as well as consultation methods and workstation perfection. Indulge yourself in the step-by-step procedure, which includes brow mapping, tint application, waxing processes, and final laminated brows. Improve your knowledge and confidence by following our guidance on producing remarkable outcomes and offering top-notch aftercare. This brow lamination course for beginners will prepare you to enter the profession with vital information, a well-stocked kit, insurance expertise, and a competitive price guide. Blend science and artistry to redefine beauty and offer versatility, client satisfaction, and lucrative career opportunities by immediately enrolling in this training! Learning Outcome of Online Brow Lamination Course After finishing this accredited brow lamination course, you will be able to: Understand safe work procedures and follow industry guidelines. Recognise the principles of the hair life cycle and brow sculpting science. Develop your skill in brow consulting and design customised treatments. Learn the precise techniques for tinting, waxing, and brow laminating. Acquire accurate outcomes by learning efficient brow mapping strategies. Learn how to apply tints properly for personalised styles. Perform perfect waxing to go with brow laminating. Identify and provide clients with the required results. Administer appropriate follow-up to guarantee consumer contentment. Give exceptional aftercare to get long-lasting results. Create your professional equipment, get insurance, and establish a pricing range. Who is this Course for? This online brow lamination course is perfect for anyone who is passionate about eyebrow enhancement techniques. It's ideal for people looking to expand their skill set, offer in-demand services, and provide clients with the latest trends in brow transformation. Cosmetologists Beauty Enthusiasts Salon or Spa Owners Makeup Artists Prospective Beauticians Salon Professionals Employees wishing to provide upscale services. Individuals wanting to become experts in brow enhancement techniques. Entry Requirements No prerequisite knowledge or experience is needed for this online brow lamination course. This training is designed for both beginners and seasoned beauty professionals who want to improve their abilities. Beginners, experts, and beauty aficionados wishing to broaden their skill set are all welcome to this course. All you need is a basic awareness of beauty concepts and a passion for enhancing brows! Certification After completing the online brow lamination course, you will be awarded a globally recognised CPD certification confirming your brow lifting competence. The certificate in PDF format costs £9, while the hard copy costs £15. However, you can get the certificate in both printed and PDF format for only £22. Career path Brow lifting or sculpting is a desirable skill which will make you an invaluable asset in the beauty industry. After obtaining this online certification, you'll be qualified to work at an upscale salon and beauty clinic. You'll be able to make a successful career within the beauty industry by using your newly acquired knowledge through this accredited eyebrow lifting course, such as: Brow Lifting Specialist Beauty Salon Technician Freelance Brow Artist Beauty Therapist Entrepreneur in the Beauty Industry Freelance Eyebrow Specialist Work in Beauty Salons and Spas Establish Your Own Brow Studio Course Curriculum Section 01: Essential Knowledge Safe Working Practices 00:05:00 The Hair Life Cycle 00:05:00 The Science Behind the Treatment 00:05:00 Consultation 00:05:00 Preparing the Work Area and Appearance 00:05:00 Section 02: Treatment Steps Brow Lamination Step 1 00:08:00 Brow Lamination Step 2 00:06:00 Mapping The Brows 00:05:00 Tinting the Brows (Optional step) 00:09:00 Waxing and Brow Lamination Step 3 00:10:00 The Results 00:05:00 Aftercare 00:05:00 Section 03: Stepping Out Into the Industry Your Kit 00:05:00 Insurance 00:05:00 Price Guide 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Embark on a transformative journey with the 'Level 5 Diploma in Leadership and Management for Health and Social Care'. This comprehensive course offers a unique blend of theoretical knowledge and sector-specific insights, perfect for those aspiring to lead in the dynamic health and social care industry. Beginning with an introduction to the field, the curriculum progressively covers key aspects including leadership theories, performance enhancement, and the crucial role of caregivers. Dive into specialized modules addressing equality, diversity, and rights in healthcare, alongside exploring the intricate legal and ethical standards of the profession. Financial management, strategic marketing, and service delivery are also integrated to provide a holistic view of health and social care management. Tailored to nurture high-performance teams, motivate employees, and develop organisational skills, this programme also focuses on talent management, succession planning, and the safeguarding of vulnerable individuals. Concluding with an in-depth look at health and safety responsibilities and the economics of healthcare, this course equips learners with a robust foundation and advanced skills for effective leadership in this vital sector. Learning Outcomes Acquire comprehensive knowledge of leadership and management theories applicable to health and social care. Develop an understanding of the legal, ethical, and professional standards in healthcare settings. Gain proficiency in managing financial and strategic marketing aspects of health and social care services. Learn to effectively lead high-performance teams and motivate employees within a healthcare environment. Understand the importance of safeguarding vulnerable groups and maintaining health and safety in healthcare organisations. Why choose this Level 5 Diploma in Leadership and Management for Health and Social care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Level 5 Diploma in Leadership and Management for Health and Social care course for? Individuals aspiring to managerial roles in the health and social care sector. Current healthcare professionals seeking to advance their leadership capabilities. Personnel involved in policy-making or administration within healthcare settings. Caregivers and social workers aiming to enhance their managerial skills. Those interested in understanding the economics and legal aspects of healthcare. Career path Healthcare Manager: £30,000 - £50,000 Social Care Policy Maker: £28,000 - £45,000 Care Service Manager: £25,000 - £40,000 Health and Safety Officer: £24,000 - £35,000 Hospital Administrator: £27,000 - £48,000 Clinical Team Leader: £31,000 - £54,000 Prerequisites This Level 5 Diploma in Leadership and Management for Health and Social care does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01. Introduction to Health and Social Care Introduction to Health and Social Care 00:16:00 Module 02: Understanding Management and Leadership Understanding Management and Leadership 00:42:00 Module 03: Leadership Theories Leadership Theories 00:27:00 Module 04: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:17:00 Module 05: Role as A Caregiver and Healthcare Professional Role as A Caregiver and Healthcare Professional 00:23:00 Module 06: Working in Health and Social Care; Promoting Equality, Diversity and Rights Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Module 07: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:20:00 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Module 09: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Module 10: Managing Finance in Health and Social Care Managing Finance in Health and Social Care 00:21:00 Module 11: Strategic Marketing for Health and Social Care Strategic Marketing for Health and Social Care 00:09:00 Module 12: Managing Service Delivery in Health and Social Care Managing Service Delivery in Health and Social Care 00:11:00 Module 13: High-Performance Teams High Performance Teams 00:34:00 Module 14: Motivating Employees Motivating Employees 00:28:00 Module 15: Organizational Skills Organisational Skills 00:28:00 Module 16: Talent Management Talent Management 00:39:00 Module 17: Succession Planning Succession Planning 00:26:00 Module 18: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:49:00 Module 19: Health and Safety Responsibilities Health and Safety Responsibilities 00:51:00 Module 20: The Economics of Healthcare The Economics of Healthcare 00:11:00

Overview Restaurant managers have an immense contribution to the success of a food business. They oversee the daily operations of a restaurant and ensure customer satisfaction. In this Restaurant Management Course, you'll gain valuable insights into the various restaurant management operations to run a profitable restaurant. You'll start the Restaurant Management Course with a comprehensive understanding of the restaurant industry. Gradually, the program will take you through the basic steps and design considerations for planning a restaurant layout.  In addition, you'll get information on menu planning, drinks management and business finance management. You will understand how technology can improve your restaurant management operations and explore the steps in finding and training the best employees for your business. You'll also learn how to maintain cleanliness in your restaurant and improve your understanding of customer relationship marketing. Course Preview Learning Outcomes Learn the fundamental steps of menu planning Enrich your knowledge of purchasing, receiving, inventory, and storage Know the strategies for an effective recruitment process Find excellent tips on how to keep your restaurant clean and safe Understand why teamwork is essential in restaurants Learn about the customer relations and marketing policy Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skill Will You Learn From the Course? Menu Planning Inventory Management Health and Hygiene Management Team Building Marketing Customer Service Who Should Take this Restaurant Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Restaurant Management Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Restaurant Management Course Certification After completing and passing the Restaurant Management Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Restaurant Management Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Restaurant Manager Food and Beverage Manager Hospitality Consultant Event Planner Culinary Entrepreneur Module 01: An Overview of the Restaurant Industry An Overview of the Restaurant Industry1 00:20:00 Module 02: Choosing Your Restaurant Choosing Your Restaurant1 00:16:00 Module 03: Restaurant Layout Management and Legal Requirements Restaurant Layout Management and Legal Requirements1 00:19:00 Module 04: Menu Planning Menu Planning1 00:25:00 Module 05: Drinks Management Drinks Management1 00:16:00 Module 06: Purchasing, Receiving, Inventory, and Storage Purchasing, Receiving, Inventory, and Storage1 00:29:00 Module 07: Financing Your Business Financing Your Business1 00:25:00 Module 08: Finding, Recruiting, and Training Employees Finding, Recruiting, and Training Employees1 00:25:00 Module 09: Running a Safe and Clean Restaurant Running a Safe and Clean Restaurant1 00:26:00 Module 10: Handling Service Using Technology Handling Service Using Technology1 00:23:00 Module 11: Teamwork and Daily Routine of a Restaurant Teamwork and Daily Routine of a Restaurant1 00:22:00 Module 12: Customer Relations and Marketing Policy Customer Relations and Marketing Policy1 00:26:00 Assignment Assignment - Restaurant Management 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00