4710 Employee courses delivered On Demand

This course teaches you data analysis and visualisation using the versatile R language. From understanding data structures to performing advanced statistical analysis, this course equips you with the skills to extract meaningful insights from complex datasets. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get a deep understanding of data science, the process and the toolbox Learn about R and Rstudio Get an introduction to the basic data types in R Learn to perform arithmetic calculations on vectors Understand what is a matrix and how to analyse it Know what is factors and how to summarise it Recognise how to create a data frame Get an understanding of the relational and logical operators Learn what is a conditional statement and how to implement the same Learn about loops, functions and R packages Understand data manipulation with dplyr Data Science Course with R Programming Course Overview This comprehensive data science with R programming course is specially designed for those who are willing to get a better understanding of R programming and data science to gain proficiency in the same. This online course will help you strengthen your knowledge of data science, R and Rstudio, basics, vectors and much more. This online data science with R programming course will also help you acquire knowledge about the Matrices, factors, data frame, list, logical and relational operations and conditional statements. You will also gain an understanding of the advanced features like loops, functions R packages, regular expressions, etc., to master R language and data science. By the end of the course, you will be able to write R programmes efficiently and be able to analyse data. You will also develop the skills to become a successful data scientist or data analyst after completing this course. Who should take this course? This comprehensive data science with R programming course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of R programming. Entry Requirements There are no academic entry requirements for this data science with r programming course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This data science with r programming course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Data Science Overview Introduction to Data Science Data Science Career of the Future What is Data Science Data Science As a Process Data Science Toolbox Data Science Process Explained What's Next R and RStudio Engine and Coding Environment Installing R and RStudio RStudio a Quick Tour Introduction to Basics Arithmetic With R Variable Assignment Basic Data Types in R Vectors Creating a Vector Naming a Vector Arithmetic Calculations on Vectors Vector Selection Selection by Comparison Matrices What's a Matrix Analyzing Matrices Naming a Matrix Adding Columns and Rows to a Matrix Selection of Matrix Elements Arithmetic with Matrices Factors What's a Factor Categorical Variables and Factor Levels Summarizing a Factor Ordered Factors Data Frames What's a Data Frame Creating a Data Frame Selection of Data Frame Elements Conditional Selection Sorting a Data Frame Lists Why Would You Need Lists Creating a List Selecting Elements From a List Adding More Data to The List Relational Operators Equality Greater and Less Than Compare Vectors Compare Matrices Logical Operators AND, OR, NOT Operators Logical Operators with Vectors and Matrices Reverse The Result Relational and Logical Operators Together Conditional Statements The IF Statement IF…ELSE The ELSEIF Statement Loops Write a While Loop Looping with More Conditions Break Stop The While Loop What's a For Loop. Loop Over a Vector Loop Over a List Loop Over a Matrix For Loop with Conditionals Using Next and Break with For Loop Functions What Is a Function. Arguments Matching Required and Optional Arguments Nested Functions Writing Own Functions Functions with No Arguments Defining Default Arguments in Functions Function Scoping Control Flow in Functions R Packages Installing R Packages Loading R Packages Different Ways to Load a Package The Apply Family - Lapply What Is Lapply and When Is Used. Use Lapply with User-Defined Functions Lapply and Anonymous Functions Use Lapply with Additional Arguments The Apply Family - Sapply & Vapply What Is Sapply. How to Use Sapply. Sapply with Your Own Function Sapply with a Function Returning a Vector When Can't Sapply Simplify. What Is Vapply and Why Is It Used. Useful Functions Mathematical Functions Data Utilities Regular Expressions Grepl & Grep Metacharacters Sub & Gsub More Metacharacters Dates And Times Today and Now Create and Format Dates Create and Format Times Calculations with Dates Calculations with Times Getting and Cleaning Data Get and Set Current Directory Get Data From The Web Loading Flat Files Loading Excel Files Plotting Data in R Base Plotting System Base Plots Histograms Base Plots Scatterplots Base Plots Regression Line Base Plots Boxplot Data Manipulation With dplyr Introduction to dplyr Package Using The Pipe Operator (%>%) Columns Component Select() Columns Component Rename() and Rename_with() Columns Component Mutate() Columns Component Relocate() Rows Component Filter() Rows Component Slice() Rows Component Arrange() Rows Component Rowwise() Grouping of Rows Summarise() Grouping of Rows Across() Covid-19 Analysis Task Assessment Assessment - Data Science Course with R Programming Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Middle managers are the backbone of any organisation. They are responsible for executing the vision and strategy of senior management, as well as managing the day-to-day operations and activities of their teams. However, middle managers often face a lot of pressure and stress from both above and below. They have to balance the expectations and demands of senior management, customers, and employees, while also dealing with complex problems, conflicts, and changes.    How can middle managers cope with these challenges and perform their roles effectively and efficiently? This course will provide you with the answers. You will learn how to manage middle managers in a way that enhances their productivity, creativity, and satisfaction. You will also learn how to develop your own skills and competencies as a middle manager, as well as how to groom, coach, and mentor other middle managers. By the end of this course, you will be able to manage middle managers with confidence and competence.

This Instructional Design Courses will provide you with a strong foundation in instructional design and help you understand how to determine and organise what to teach. You will learn how to research teaching strategies, and teaching tools and design individual activities and group activities. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the system approach to instructional design, its theories, and the concept behind informational processing Learn the terminologies such as eLearning, instructional design, and blended learning Gain knowledge about the fundamentals of designing and developing instructional materials Learn the components, objectives, and teaching styles in instructional design Know how to create clearer and more memorable visual content Learn how to identify your audience, their roles, and goals, and understand what they already do or want to do Understand how to design and develop learning programs using the constructivist theory of education Know how to research teaching strategies and discover a range of learning styles Know how to balance a lecture with fun activities and make it look real Learn how to create facilitator guides, in-class activities and assessments Understand how to design workbooks, handouts, slideshows and marketing materials Instructional Design Course at QLS Level 5 Overview This Instructional Design Course is designed for anyone in the teaching industry, who loves instructional designing, or is perhaps interested in designing and developing content for teaching and building more advanced skills. This online course will help you understand the history and evolution of instructional design, principles, and features of the design and development of instructional material. You will understand what makes an amazing training curriculum, how to identify your audience, and how to organise tasks and subtasks. This course emphasises how to create a slideshow, evaluation quizzes, workbooks, handouts, in-class activities and other materials to facilitate an interesting teaching environment. You will learn the steps to design a curriculum structure and know curriculum teaching design and curriculum production. Upon successful completion of this Instructional Design Course, you will be acquainted with the essential elements of instructional design, curriculum life cycle, and effective assessment tools, and learn how to create and design documents that are required to make the classroom activities more interesting and fruitful. Who should take this course? This Instructional Design Courses is primarily aimed at: Teachers Aspiring teachers Academic staff Home tutor Content Writers SEN teaching assistant Human resource professional Instructional designer Anyone associated with the teaching industry This course is not, however, limited to a particular sector or line of work. This course is open to anybody who wants to gain substantial knowledge and skills to design eLearning study materials. Entry Requirements There are no academic entry requirements for this Instructional Design Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Instructional Design Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction and Welcome to Curriculum Structural Design Start Here - Instructional Des What Makes an Amazing Training Curriculum - Part 1 What Makes an Amazing Training Curriculum - Part 2 Identify With Your Audience Identify With Your Audience Introduction Identify Their Roles Identify Their Goals Identify Their Why Identify What They Do Identify What They Already Do Identify What They Already Do Activity Identify What They Want to Do Identify What They Need to Do Organize What They Do Organize What They Do Intro Organize Tasks and Subtasks Organize Tasks and Subtasks - Part 2 Create Modules and Lessons Set Up a Curriculum Design Spreadsheet Determine What to Teach Understanding Objectives Understanding Objectives Activity Determine Conventions to Teach Determine Algorithms to Teach Determine Concepts to Teach Organize What to Teach Simplify and Group Objectives Part 1 Simplify and Group Objectives Part 2 Add Objectives to the Curriculum Design Spreadsheet Mark Objectives for Assessments Determine the Initial Class Structure Solidify Specific Course Groupings Customize Course Titles and Lesson Titles Determine Course Timelines Instructional Design Pro (Part 2) Introduction Introduction Determine Why They'd Want It Create Lesson Hooks - Part 1 Create Lesson Hooks - Part 2 Create Lesson Hooks Activity Create the Class Hook Create the Agenda and Takeaways Research Teaching Strategies Research Teaching Strategies Intro Discover the Four Learning Styles Research Individual Activities - Part 1 Research Individual Activities - Part 2 Research Group Activities - Part 1 Research Group Activities - Part 2 Research Group Activities - Part 3 Research Partner Activities Research Teaching Tools Research Teaching Tools Intro Keep Their Attention Keep Their Attention Activity Get Follow Along Get Follow Along Activity Get Understanding Get Understanding Activity Determine If They Got It Select Teaching Strategies and Tools Select the Right Teaching Strategies - Part 1 Select the Right Teaching Strategies - Part 2 Supplement With the Right Teaching Tools Balance Lecture With Activities Make it Real to Them Insert Relevant Stories Insert 'What Now' Examples Insert Fun Things Proof the Specific Class Structure Proof the Curriculum Structural Design and Teaching Design Proof the Course Timelines Instructional Design (Part 3) Introduction Introduction Create Facilitator Guides Create the Framework - Part 1 Create the Framework - Part 2 Fill in The Framework With Text Use Pictures to Add Impact - Part 1 Use Pictures to Add Impact - Part 2 Create in Class Activities and Assessments Create Activity Content - Part 1 Create Activity Content - Part 2 Create 'Your Turn' Assignments Create Workbooks and Handouts Create Learner Workbooks - Part 1 Create Learner Workbooks - Part 2 Create a Class Agenda Create Tip Sheets - Part 1 Create Tip Sheets Activity Create a Slideshow Create Your Core Content Slides Create Your Supplemental Slides Add Pictures to Your Slides Create Evaluation Surveys Quiz Design Your Evaluation Survey Produce Your Evaluation Survey Interpret Your Evaluation Survey Create Marketing Materials Create a Marketing Message Create a Marketing Flyer Create a Marketing Video - Part 1 Create a Marketing Video - Part 2 Instructional Design Pro Wrap Up Get Your Certification Supplementary Resources Supplementary Resources - Instructional Design at QLS Level 5 Assessment Assessment - Instructional Design at QLS Level 5 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want Why Idioms and Phrases Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Idioms and Phrases course will set you up with a solid foundation to become a confident English teacher and develop more advanced skills. This comprehensive Idioms and Phrases course is the perfect way to kickstart your career in the field of English: grammar. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Payroll Management Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction What Are Idioms and Why We Must Learn Them More About This Course Idioms and Phrases Unit 1 Shoot Yourself in the Foot My Lips are Sealed Hit the Nail on the Head 4 Tighten Someone's Belt 5 Frog in Throat 6 Slip Someone's Mind 7 Lose Someone's Face 8 Come Rain or Shine 9-Turn-Yourself-In 10 Cost an Arm and Leg 11 Homie 12 Give Someone a Cold Shoulder 13 Have an Egg on Someone's Face 14 Get Butterfly In Someone's Stomach 15 Throw Someone's Money Around 16 Play Innocent 17 Kick Someone Out 18 Turn Someone's Stomach 19 Not Cut Out for Something 20 to Put the Blame on Someone Idioms and Phrases Unit 2 21 Hands Off 22 Pass Away 23 Cut The Deal 24 for My Money 25 Burn Your Bridges 26 Come in Handy 27 Come At Price 28 in A Broad Daylight 29 in the Mood to Do Something 30 in a Jiffy 31 in So Many Words 32 Put Your Mind to It 33 Joking Apart , Joking Aside 34 In Your Dreams 35 Green With Envy 36 Overstep The Line 37 Have a Craving for Something 38 Red Herring 39 Brush Up on Something 40 Clown Around Idioms and Phrases Unit 3 41 Top Banana 42 Work Like A Dog 43 Mouse Potato 44 Teeny-Weeny 45 Take Time Off 46 on the Eleventh Hour 47 How Dare You 48 Hush-Hush 49 Over Someone's Head 50 Not Lift A Finger 51 Fall Behind 52 Make A Fuss 53 That's No Excuse 54 Fender-Bender 55 Scare Someone to Death 56 Come Down to Earth 57 Nothing Between The Ears 58 Lay An Egg 59 Feel Like A Million Dollars 60 I Wasn't Born Yesterday Idioms and Phrases Unit 4 61 Peanut Money 62 Run Into 63 I'll Eat My Hat 64 Sing Like A Bird 65 Black Out 66 on Tip of Someone's Tongue 67 Time Flies 68 Tie The Knot 69 Something Sucks 70 Step On It 71 Creep By 72 Pull Someone's Leg 73 A Pain in The Neck 74 Out of The Blue 75 Off-Color Jokes 76 Heart in The Right Place 77 Hush Money 78 Chicken Out 79 Fill Someone's Shoes 80 Cut It Out Idioms and Phrases Unit 5 81 to Be Off ( Food ) 82 Make Up ( Story ) 83 Soak Up 84 Make Up for Someone or Something 85 Mistake for Something or Somebody 86 Own Up 87 to Be Taken Aback 88 Break Down 89 Hit Below The Belt 90 Get Carried Away 91 Make Ends Meet 92 Look Down on Someone 93 Drop Off 94 All-Nighter 95 At The End of Your Rope 96 Basket Case 97 Cold Feet 98 Sell Someone Short 99 Go Bananas 100 Copycat Idioms and Phrases Unit 6 101 Jump Ship 102 Know-It-All 103 No-Brainer 104 to Mess Up With Someone 105 Knock on The Wood 106 If I Get My Hands on You 107 Come Clean 108 Have A Lot in Plate 109 It's Between to Our Ears 110 What A Mess 111 I'm All Eyes 112 to Have A Lot in Common 113 Go Dutch 114 Eye- Catching 115 Take Your Time 116 Go to Bat for Someone 117 Touch Guy 118 Kick Up Someone's Heels 119 Make A Boo-Boo 120 Voracious Idioms and Phrases Unit 7 121 to Make A Fortune 122 to Be On The Go 123 Cool Someone's Heels 124 Top Dog 125 Road Hog 126 to Put Someone on a Pedestal 127 Bury The Hatchet 128 Zip Someone's Mouth 129 to Ditch Someone 130 Henpecked Husband 131 Bury The Head in The Sand 132 Eager Beaver 133 Until The Cows Come Home 134 Worn Out 135 Drag Someone's Feet 136 Keep Someone's Words 137 Bookworm 138 to Be An Old Hand 139 Runny Nose 140 That's News to Me Idioms and Phrases Unit 8 141 to Have a Heart of Gold 142 Get to the Point 143 to Get Out of Bed on the Wrong Side 144 Barking Up the Wrong Tree 145 to Have Other Fish to Fry 146 No Offense 147 Two-Fisted 148 to Thumb Your Nose at Somebody 149 I Got Your 6 150 Act Your Age 151 Pig Out 152 to Make Up for Something 153 to Hell With Something or Somebody 154 Hop in 155 Cut The Comedy 156 Why The Long Face 157 Ta-Ta for Now 158 The Damage is Done 159 Turn on The Waterworks 160 Home Sweet Home Idioms and Phrases Unit 9 161 A Dead Ringer for Someone 162 Your Wish is My Command 163 Just My Luck 164 What's It to You 165 to Answer the Call of Nature 166 to Be Stuffed 167 Not to Be on Speaking Term 168 Wearing Odd Shoes / Gloves / Socks 169 Rise and Shine 170 Stand Someone Up 171 Pangs of Conscience 172 Leave It to Someone 173 Walking Papers 174 Jump Down Someone's Throat 175 to Soak Someone 176 to Have A Screw Loose 177 to Blow The Fuse 178 Hit And Miss 179 Eat Like A Horse 180 Not in The Same Wavelength Idioms and Phrases Unit 10 181 Eat Your Words 182 From A To Z 183 As White As A Sheet 184 Find Someone's Feet 184 Find Someone's Feet 186 Wind Your Neck in 187 Save Someone's Neck 188 It's Beyond Your Dignity 189 You Are Over The Hump 190 Rainy Day 191 to Have A Big Mouth 192 Not in A Good Mood 193 Dog Days 194 to Stab Somebody in The Back 195 to Get A Kick Out of Something 196 Feel Under The Weather 197 Pipe Down 198 Never Say Die 199 Get in Someone's Hair 200 Cat Got Your Tongue Who should take this course? This comprehensive Idioms and Phrases course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of English: grammar. Entry Requirements There are no academic entry requirements for this Idioms and Phrases course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description: Management is the system of dealing and handling things or people. It is very crucial to businesses since managing the business will take efforts and right skills to succeed. To become an expert in management, you have to acquire the right knowledge and skills essentials for the management. Being part of the management department in any business will be easier if you have the advanced skills in management that this course will be providing. You will learn about leadership and people management, time management and the advanced management techniques you need. Who is the course for? Professionals who are in the top management or supervisory positions. People who have the interest to know and acquire management skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Management Skills course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Department Head Management Adviser Project Manager Team Leader. Advanced Diploma in Management Skills - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Advanced Diploma in Management Skills - Old Version Basic Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Leadership and People Management Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Conclusion 00:15:00 Time Management & Goals The Basics On Goal Setting 00:30:00 You have To Believe In Your Goal 00:30:00 Your Goals Have To Match Your Values 01:00:00 Your Goals Have To Fit Your Timeline 00:15:00 Your Goals Must Be Attainable 01:00:00 Write Out Your Goals For Time Management 01:00:00 Check Your Progress Regularly 00:15:00 PC Tools For Goal Setting 01:00:00 When Your Goals Fail 00:15:00 The Benefits Of Goal Setting For Time Management 01:00:00 Advanced Management Techniques Module One - Getting Started 00:30:00 Module Two - Managers are Made, Not Born 01:00:00 Module Three - Create a Management Track 01:00:00 Module Four - Define and Build Comptencies 01:00:00 Module Five - Managers Learn by Being Managed Well 01:00:00 Module Six - Provide Tools 01:00:00 Module Seven - Provide Support 01:00:00 Module Eight - Identify Strong Candidates Early 01:00:00 Module Nine - Clearly Define the Management Track 01:00:00 Module Ten - Empower New Managers 01:00:00 Module Eleven - Provide Growth Opportunities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Advanced Diploma in Management Skills 00:30:00 Final Exam Final Exam- Advanced Diploma in Management Skills 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course is a comprehensive program designed to provide an in-depth understanding of the complexities surrounding addiction and mental health issues, particularly in cases of dual diagnosis. This advanced course goes beyond the basics and equips you with specialised skills and knowledge to address Addiction & Mental Health problems. This Course At A Glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the effects of drugs on individuals Understand how human behaviour is associated with Addiction Know how addictions and mental health are co-related Demonstrate self-awareness and professionalism about addiction and mental health Know how to minimise harm Acquire knowledge about optimal health Demonstrate and understand how the brain works in such cases Acquire knowledge about neuropsychology Demonstrate the effective use of the trauma model Know how to use some key techniques to treat addiction Acquire knowledge about the brief and early intervention Understand how the tripod of support works Know how to support an individual suffering from addiction or poor mental health Addiction & Mental Health (Dual Diagnosis) Advanced Diploma Overview This Addictions and Mental Health Courses will equip you with the skills and knowledge you need to help and treat those who are struggling with addiction and mental illness. This course is ideal for both beginners and those who are presently employed as mental health support workers, clinicians, or counsellors. This course covers the essential components of addictions and mental health concerns, as well as promotion and prevention, harm minimisation, and social therapy techniques. You will acquire the required information, skills, and abilities that front-line professionals and supervisors need, to provide responsive and effective substance use disorder treatment and mental health services to persons while fostering empowerment, self-determination, and high quality of life. This course also discusses the trauma model, neuropsychology, as well as the effects of substance abuse on individuals. The rising global burden of alcohol and drug addiction is making headlines practically every day, wreaking havoc on communities' economies and social structures. In today's environment, a wide range of young people are being addicted to alcohol and drugs, thus having an increasing demand for coordinated care provided by specialists who are knowledgeable and skilled in treating addiction and supervising mental health. This Addictions and Mental Health Courses is the perfect way to kickstart one of the most challenging and rewarding careers in health care and provide assistance to reduce addiction and improve mental health. Upon successful completion of this course, you will gain expertise to help people overcome addiction in order to live a healthier life and also develop skills to effectively address mental health. Who should take this course? This Addictions and Mental Health Courses is primarily aimed at: Front-line counsellors Addition Counsellor Psychologist Crisis Counsellor Case Manager Housing Support Workers Mental Health Promotion Workers Occupational Therapists Personal Support Workers Students of Psychology Rehab support worker Mental Health Counsellor Anyone who works in a mental health care setting This course, on the other hand, is not restricted to a specific profession or field of study. It may also benefit a broader group of people who want to learn more about addiction and mental health in order to develop the ability to help restore the well-being of those suffering from addiction and poor mental health, and make a difference in the recovery process, thus generating a positive outlook of a new life. Who should take this course? There are no academic entry requirements for this Addictions and Mental Health Courses, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Addictions and Mental Health Courses assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum SAMHI Dual Diagnosis Intro Video SAMHI Dual Diagnosis Intro Video And Downloadable Worksheet / PowerPoint Slides Module 1 - Drugs and Effects Module 1 - Drugs and Effects: VIDEO PART 1 (Content Part 1 - 4) Module 1 - Drugs and Effects: VIDEO PART 2 (Content Part 5 - 6) Module 1 - Drugs and Effects: VIDEO PART 3 (Content Part 7 - 8) Module 1 - Drugs and Effects: VIDEO PART 4 (Content Part 9) Module 1 - Drugs and Effects: VIDEO PART 5 (Content Part 10) Module 1 - Drugs and Effects: VIDEO PART 6 (Content 10 - 12) Module 1 - Drugs and Effects: VIDEO PART 7 (Content Part 13) Module 1 - Drugs and Effects: VIDEO PART 8 (Content Part 14) Module 1 - Drugs and Effects: VIDEO PART 9 (Content Part 14) Module 1 - Drugs and Effects: VIDEO PART 10 (Content Part 15 - 18) Module 2 Addictions & Mental Health Module 2 Addictions & Mental Health: VIDEO PART 1 Content Part 1 - 2 Module 2 Addictions & Mental Health: VIDEO PART 2 Content Part 3 - 5 Module 2 Addictions & Mental Health: VIDEO PART 3 Content Part 6 - 7 Module 2 Addictions & Mental Health: VIDEO PART 4 Content Part Module 2 Addictions & Mental Health: VIDEO PART 5 Content Part Module 2 Addictions & Mental Health: VIDEO PART 6 Content Part Module 2 Addictions & Mental Health: VIDEO PART 7 Content Part Module 2 Addictions & Mental Health: VIDEO PART 8 Content Part Module 2 Addictions & Mental Health: VIDEO PART 9 Content Part Module 2 Addictions & Mental Health: VIDEO PART 10 Content Part Module 3 Harm Minimisation & Optimal Health Module 3 Harm Minimisation & Optimal Health VIDEO PART 1 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 2 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 3 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 4 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 5 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 1 Content Part 6 Module 3 Harm Minimisation & Optimal Health VIDEO PART 7 Content Part 7 Module 4 Brain Works - Neurophysiology Module 4 Brain Works - Neurophysiology Module 4 Brain Works - Neurophysiology VIDEO PART 1 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 2 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 3 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 4 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 5 Content Part Module 5 Trauma Model & Keys to Treatment Module 5 Trauma Model & Keys to Treatment Video Part 1 Content Part 1 - 2a - 2f Module 5 Trauma Model & Keys to Treatment Video Part 2 Content Part 2g Module 5 Trauma Model & Keys to Treatment Video Part 3 Content Part 2h - 2i Module 5 Trauma Model & Keys to Treatment Video Part 4 Content Part 3 Module 5 Trauma Model & Keys to Treatment Video Part 5 Content Part 4 Module 5 Trauma Model & Keys to Treatment Video Part 6 Content Part 5 - 7 Module 5 Trauma Model & Keys to Treatment Video Part 7 Content Part 8 Module 5 Trauma Model & Keys to Treatment Video Part 7 Content Partvideo Part 8 Module 5 Trauma Model & Keys to Treatment Video Part 9 Content Part 11 Module 5 Trauma Model & Keys to Treatment Video Part 10 Content Part 12 Module 6 Brief & Early Intervention and Tripod of Support Module 6 Brief & Early Intervention and Tripod of Support Video 1 Content Part 1 Module 6 Brief & Early Intervention and Tripod of Support Video 2 Content Part 2 Supplementary Resources Supplementary Resources - Addiction & Mental Health (Dual Diagnosis) Advanced Diploma Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Photography isn’t just about pointing a camera and clicking a button—it’s about capturing emotion, telling stories, and freezing moments that speak louder than words. Whether you're working with a professional DSLR or a smartphone, this CPD-accredited photography course offers a refined approach to mastering the essentials of modern photography. You’ll explore key techniques, artistic composition, lighting control, and editing styles across three focused modules: basic photography, smartphone photography, and food photography. Designed for anyone looking to sharpen their creative eye, this course helps you understand what makes an image striking, how to frame subjects with intent, and ways to make the most of your equipment. Whether you’re taking photos for personal projects, building a portfolio, or enhancing your digital content for business, this flexible online course is built to help you grow your visual storytelling abilities—on your own terms, at your own pace. Key Features of Photography Bundle CPD Accredited Photography Course Instant PDF certificate Fully online, interactive Photography course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Photography Bundle course to excel! To become successful in your profession, you must have a specific set of Photography skills to succeed in today's competitive world. In this in-depth Photography training course, you will develop the most in-demand Photography skills to kickstart your career, as well as upgrade your existing knowledge & skills. Photography Curriculum Course 01: Basic Photography Course 02: Smartphone Photography Course 03: Food Photography Masterclass Accreditation This Photography bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Photography course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Photography basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Photography Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

From fine-tuning engines to understanding complex vehicle systems, this Mechanic Training Bundle delivers structured knowledge in automotive repair and maintenance. Whether you're interested in the nuts and bolts of standard mechanic work, the science behind mechanical engineering, or the demands of HGV systems, this course collection offers a clear and engaging route into the motor industry. It's tailored for those who want to deepen their technical understanding and confidently approach mechanical challenges in modern vehicles. The bundle includes three focused courses: Mechanic Training, Mechanical Engineering, and HGV Training. Each module is designed to sharpen your theoretical foundation while keeping pace with industry needs. This is ideal for anyone seeking to gain confidence in diagnosing issues, understanding machinery, and interpreting technical data—all from the comfort of your own space. Learn at your own speed, without the pressure of workshops or rigid timetables, and build a solid knowledge base that's relevant and reliable. Key Features of Mechanic Training Bundle CPD Accredited Mechanic Training Bundle Course Instant PDF certificate Fully online, interactive Mechanic Training Bundlecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Mechanic Training Bundle course to excel! To become successful in your profession, you must have a specific set of Mechanic Training Bundle skills to succeed in today's competitive world. In this in-depth Mechanic Training Bundletraining course, you will develop the most in-demand Mechanic Training Bundle skills to kickstart your career, as well as upgrade your existing knowledge & skills. Mechanic Training Bundle Curriculum Course 01: Mechanic Training Course 02: Mechanical Engineering Course 03: HGV Training Accreditation This Mechanic Training Bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Mechanic Training Bundle course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 25 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Mechanic Training Bundle basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Mechanic Training Bundle Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you delaying your work for no reason? Are you a victim of procrastination? Procrastination is an illness of the mind that will make your mind lazy. Learn how to fight this laziness of the mind from this Procrastination Solution Level 2 course, and shine brighter than ever. From this Procrastination Solution Level 2 course you'll learn how procrastination affects your personal and professional life, decision making and long term goals. You'll also learn the science behind the procrastination mindset and how it can destroy you. You'll be able to maintain your time and schedule better after completing this course. This course is ideal for students, job seekers, employees, freelancers, remote workers, and anyone who is struggling to keep up with their work and schedule. This course will help you to deal with the monster of procrastination and help you overcome your own barriers. This best selling Procrastination Solution Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Procrastination Solution Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Procrastination Solution Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Procrastination Solution Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Procrastination Solution Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Procrastination Solution Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Procrastination Solution Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.