4237 Employee courses in Cardiff delivered On Demand

HACCP training courses are invaluable for ensuring a safe and healthy work environment. Experienced practitioners in this field know first-hand how important it is for all workers to be aware of potential workplace hazards and have the necessary skills to identify and mitigate them. 5 Courses with 5 FREE PDF Certificates Course 01: Health & Safety Course 02: Food Safety and Hygiene Demonstrated Course 03: Catering management Course 04: Food Hygiene Rating Improvement Course 05: Food Allergen Guidance Through this comprehensive training program, employees can learn about monitoring procedures, record-keeping systems, corrective actions, verification techniques and documentation that will equip them with the knowledge they need to protect the safety of everyone in their organization. With the right HACCP training course, businesses can be confident that their staff are well-informed, adequately prepared and equipped to deal with any food production or handling risks. So without further delay, enrol in the course now. Learning Outcome: To deploy the system in any industry, become an expert in HACCP. Effective in lowering food sector complaints about food safety. How food businesses should implement Hazard Analysis and Critical Control Point (HACCP). How can risks and Critical Control Points with critical limits be identified? Documentation needed to set up and use the HACCP system. Along with the HACCP Training courses, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Course Curriculum Module 01: Introduction to HACCP and Legislation Introduction What is HACCP Food Safety Food Safety Hazard Contamination Cross-contamination Food Poisoning Food Borne Disease Food Safety Management Critical Control Point Hazard Analysis & Critical Control Point Case Study England 2019 Module 02: Food Safety Microbiological Hazards Introduction Top 10 Causes of Food Poisoning Food Poisoning in the UK Those most at Risk Preventing the outbreak of Food Poisoning Microbiological Hazard Controlling Temperature & Time Low & high-risk food Cross-contamination Common food poisoning bacteria Food Spoilage Food Poisoning Prevention Prevention of Microbiological Contamination Module 03: Food Safety: Allergenic, Chemical & Physical Hazards Allergenic Contamination Food Intolerance Controlling Allergic Contamination Anaphylactic Shock Allergen Laws Chemical Hazards Controlling Chemical Contamination Physical Hazards Physical Contamination Types of Physical Contamination Controlling Physical Contamination Module 04: HACCP Prerequisites, Preliminary Steps and Creation of HACCP System Prerequisites Examples of prerequisites How to begin your HACCP How to Create HACCP The 5 preliminary steps Module 5: The Seven HACCP Principles Explained Introduction Principle 1- Conduct a Hazard Analysis The Risk Matrix PIGS The Codex Decision Tree Principle 2- Identify Critical Control Points Principle 3- Establish Critical Limits Principle 4- Establish Monitoring Principle 5- Establish Corrective Actions Principle 6- Establish Verification Principle 7- Establish Documentation & Records CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is particularly ideal for- Food handlers Food production staff & supervisors. Food, logistics, distribution, trading, service sectors. Food & beverage owners Food safety team members Food science graduates Requirements Learners seeking to enrol for the course should meet the following requirements; Basic knowledge of English Language, which you have already Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform Stable Internet or Data connection in your learning devices Career path After completing this course, you can explore trendy and in-demand jobs related to HACCP Training, such as- Food Safety Consultant Quality Officer with HACCP Food Safety & Quality Manager Quality & Food Safety Senior Technologist Food Safety Auditor Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificates for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Ultimate Time Management - BEST Time Management Course is a course designed for complete care of your time. Procrastination is human nature or condition. Research showed that around 95% of people are not out of the Procrastination Equation. Even it would a much higher percentage if we can identify those people who gave false feedback. In this course, you will learn the methods to save years of your life. Ultimate Time Management - BEST Time Management Course will obviously provide you with an advantage in real-life management. This skill will help you to reduce your stress, increases opportunity, make more money and will give you time to think about value addition. Course Highlights Ultimate Time Management - BEST Time Management Course is a CPD Certified course. From this course, you will learn how to save more time, how to boost productivity, methods to Get Promoted Faster. Improve Your Business through time management techniques. This course will give you the ultimate guide to Time Management. We have organised the course with specific modules focusing on the whole thing you need to know. This course is one of the trending courses in the UK. You will gain the necessary skills to perform well in this field. Specific modules in this course are designed to teach you the whole thing you need to know to become a successful professional in this sector. You can study this course at your own pace. Within a few hours, you will get an accredited certificate in this course. You can access the course easily from anywhere at any time. This course is designed for students, professionals and for those who have a keen interest to know about this topic. To design this course, we have selected a professional experienced tutor. The tutor will guide you throughout the course and will help you out with all your queries. You will get 24/7 support from our customer support team as well. What You Will Learn? What is the time-killing activities? Learn how to find out time killing objects Find out how to boost up monotonous tasks How to take advantage of wasted time? How to save time? Learn secret that help you 25% of your time back Learn how to avoid time-consuming attitudes or behaviour Discover management tips, tools & strategies Learn how to manage work-life balance using Time Management Learn the process of lowering stress Learn to Boost Productivity Make More Money Get Promoted Faster Who this course is for: Nowadays, everyone is struggling with time management. That is why they need to manage their time to be more productive. Everybody who wants to be an expert in Time Management Officials with staff to train their employees Those who want to advance his/her career Requirements To complete this time management course, you need only two things. These are as follows: Computer and Internet Access Basic English Skills Career Path You will get the skill of time management which help you to compete for those job position that requires higher productivity in less time allocation. After completing this course, you will be able to gain the necessary knowledge and skills required to succeed in this sector. All our courses are IAO accredited. So you will be able to add some qualifications to your resume. Ultimate Time Management - BEST Time Management Course Benefits Of Effective Time Management FREE 00:07:00 3 Main Concepts For Effective Time Management 00:07:00 Specific Time Management Techniques 00:12:00 Specific Time Management Techniques 00:20:00 Specific Time Management Techniques 00:11:00 Specific Time Management Techniques 00:13:00 Specific Time Management Techniques 00:15:00 Specific Time Management Techniques 00:09:00 Specific Time Management Techniques 00:09:00 Specific Time Management Techniques 00:08:00 Specific Time Management Techniques 00:15:00 Effective Time Management - Conclusion & Final Thoughts 00:10:00

DO you want to develop good connections in your office? Do you want to make a good relation among the employees from different age range? The course will help you to bridge the generation gap in the workplace to ensure an efficient working environment. Course Description: The working style, conception varies generation to generation. To understand the working style, behaviour, and states of mind of every generation is very important to a manager. If you want to mentor or try to communicate with each generation, you have to understand their psychology, working style and behaviour. In this course, you will learn the techniques for bridging the generation gap in the workplace. The course will help you to identify the characteristics of different age. By the end of the course, you will able to manage the uniqueness of different generations. Course Highlights People Management at Workplace: Bridging the Generation Gap is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed People Management at Workplace: Bridging the Generation Gap into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose People Management at Workplace: Bridging the Generation Gap Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? People Management at Workplace: Bridging the Generation Gap is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our People Management at Workplace: Bridging the Generation Gap is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - History 00:30:00 Module Three - Traditionalist 01:00:00 Module Four - Baby Boomers 01:00:00 Module Five - Generation X 01:00:00 Module Six - Generation Y 01:00:00 Module Seven - Differentiations Between 01:00:00 Module Eight - Finding Common Ground 01:00:00 Module Nine - Conflict Management (I) 01:00:00 Module Ten - Conflict Management (II) 01:00:00 Module Eleven - The Power of 4 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities People Management at Workplace: Bridging the Generation Gap- Activities 00:00:00 Mock Exam Mock Exam- People Management at Workplace: Bridging the Generation Gap 00:20:00 Final Exam Final Exam- People Management at Workplace: Bridging the Generation Gap 00:20:00

Do you want to get paid to Shop, Eat at Top Class Restaurants, Take a World Cruise, and Sunbathe on Caribbean Shores? Sounds too good to be true, as an impossible dream perhaps? Well, it isn't a dream, this sort of thing happens every day to mystery shoppers! Companies hire people, just like you, to observe their stores and employees. They require the information to train workers and enhance customer service, and the result is that you get to make money while you shop and eat! Learn the secrets of mystery shopping from a professional with over ten years in the industry. In this course, you will comprehend the requirements that make a successful mystery shopper. You will discover who is hiring, what companies expect, how to write an excellent evaluation, tax reporting, and how to get started in the good part-time job ever! Course Highlights Mystery Shopper Course online is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mystery Shopper Course online into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mystery Shopper Course online Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mystery Shopper Course online is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mystery Shopper Course online is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. The Mystery Shopping 00:30:00 Introduction to Mystery Shopping 01:00:00 Why Firms Use Mystery Shoppers 01:00:00 Types of Mystery Shopping 00:30:00 Typical Assignments 00:30:00 Things You Need For Your First Apartment 00:15:00 Essential Opportunities of Mystery Shopping 01:00:00 A Typical Working Day 00:30:00 Paperwork 00:30:00 Getting Paid 00:15:00 Tips 01:00:00 Summary of Mystery Shopper Course online 00:30:00 Illustration One 00:15:00 Illustration Two 00:15:00 Worldwide Mystery Shopping Companies, Newsgroups and Discussion Groups, Link Sites 00:30:00 Mock Exam Final Exam

This course has been designed to provide you with the fundamental principles all successful managers use, practical insight from an experienced practitioner, tips that can be applied to any management challenge and expert advice. This course is wisely designed for leaders who are looking forward to becoming successful. Through this course, you will learn to decide whether you as a boss want to be loved or feared. You as students will also learn about the importance of knowing your employees more carefully. You will also learn about the significance of motivation at the workplace and how will the business benefit from it. You will also be taught about the fundamental of a good leadership and how to imply these on your business. Course Highlights Managerial Skills Training: Become a Great Boss is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Managerial Skills Training: Become a Great Boss into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Managerial Skills Training: Become a Great Boss Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Managerial Skills Training: Become a Great Boss is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Managerial Skills Training: Become a Great Boss is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Is it Better to be Loved or Feared 00:30:00 Module Three - Leadership as Service 01:00:00 Module Four - Leadership by Design 00:30:00 Module Five - Understanding Motivation 00:30:00 Module Six - Constructive Criticism 01:00:00 Module Seven - The Importance of Tone 00:30:00 Module Eight - Trusting Your Team 01:00:00 Module Nine - Earning the Trust of Your Team 01:00:00 Module Ten - Building and Reinforcing Your Team 01:00:00 Module Eleven - You are the Boss of You 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Managerial Skills Training: Become a Great Boss- Activities 00:00:00 Mock Exam Mock Exam- Managerial Skills Training: Become a Great Boss 00:20:00 Final Exam Final Exam- Managerial Skills Training: Become a Great Boss 00:20:00

Risk assessment and management is crucial to the success of any business. Many organisations do not always take the basic precautions, which leads to failure. Successfully managing risks will anticipate mistakes, which leads to a safer work environment, happier employees, and increased productivity. Following a few basic steps explained in this course will help you place your organisation on the path to success. You will be outfitted with the fundamental skills in analysis and assessment of risks. If you want your organisation to survive and grow in the relevant business industry, then learn the practical skills of risk evaluation and management in care in this course! Course Highlights Certified Diploma in Risk Assessment and Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Risk Assessment and Management into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Risk Assessment and Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Risk Assessment and Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Risk Assessment and Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Certified Diploma in Risk Assessment and Management Module One - Getting Started FREE 00:30:00 Module Two - Identifying Hazards and Risks FREE 01:00:00 Module Three - Seeking Out Problems Before They Happen (I) 01:00:00 Module Four - Seeking Out Problems Before They Happen (II) 01:00:00 Module Five - Everyone's Responsibility 01:00:00 Module Six - Tracking and Updating Control Measures 01:00:00 Module Seven - Risk Management Techniques 01:00:00 Module Eight - General Office Safety and Reporting 01:00:00 Module Nine - Business Impact Analysis 01:00:00 Module Ten - Disaster Recovery Plan 01:00:00 Module Eleven - Summary of Risk Assessment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Certified Diploma in Risk Assessment and Management- Activities 00:00:00 Mock Exam Mock Exam- Certified Diploma in Risk Assessment and Management 00:20:00 Final Exam Final Exam- Certified Diploma in Risk Assessment and Management 00:20:00

In the catering business, food safety and hygiene are crucial. Numerous incidents of foodborne infections that have had serious effects on people's health have occurred in recent years. Gaining a thorough grasp of food safety and hygiene is the goal of the Level 3 Food Safety in Catering course. According to a published scientific analysis, there are around 2.4 million instances of foodborne disease in the UK annually. Every year, the food catering business expands. Therefore, it's critical to make sure that all employees who handle food preparation and service have the necessary training and knowledge about food safety. People may improve their knowledge and abilities in this field by enrolling in the Level 3 Food Safety in Catering course, which is a great opportunity. Why You Should Choose Level 3 Supervising Food Safety in Catering Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 3 Supervising Food Safety in Catering is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 3 Supervising Food Safety in Catering is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Level 3 Supervising Food Safety in Catering Module 01: Food Safety - An Introduction Food Safety - Introduction 00:26:00 Module 02: Supervision of Food Safety Supervision of Food Safety 00:34:00 Module 03: Food Safety Legislation Food Safety Legislation 00:31:00 Module 04: Food Safety Management Systems Food Safety Management Systems 00:41:00 Module 05: Food Safety Management Tools Food Safety Management Tools 00:27:00 Module 06: Microbiology Microbiology 00:25:00 Module 07: Contamination Hazards Contamination Hazards 01:01:00 Module 08: Bacterial Food Poisoning and Food-Borne Illness Bacterial Food Poisoning and Food-Borne Illness 00:29:00 Module 09: Controlling Contamination Controlling Contamination 00:36:00 Module 10: Non-bacterial Food Poisoning Non-bacterial Food Poisoning 00:29:00 Module 11: Personal Hygiene Personal Hygiene 00:27:00 Module 12: Food and Temperature Control Food and Temperature Control 00:31:00 Module 13: Checking, Verifying and Recording Temperature Checking, Verifying and Recording Temperature 00:22:00 Module 14: Food Spoilage and Preservation Food Spoilage and Preservation 00:35:00 Module 15: Food Premises and Equipment The Design and Construction Food Premises and Equipment The Design and Construction 00:30:00 Module 16: Waste Disposal, Cleaning and Disinfection Waste Disposal, Cleaning and Disinfection 00:32:00 Module 17: Pest Management Pest Management 00:27:00 Module 18: Food Safety Training for the Staff Food Safety Training for the Staff 00:15:00 Module 19: Reopening and Adapting Your Food Business During COVID-19 Reopening and Adapting Your Food Business During COVID-19 00:14:00

Health and safety management is one of the most important and straightforward part of managing your business. Without them in place employees are subject to serious injury and sometimes even death. Every year more than 200 people are killed at work - primarily due to falls from a height and being struck by vehicles in the workplace - and several hundred thousands are injured - mainly due to slips and trips. If you are someone who runs a business, then you need health and safety practices in place and to help you do just that is this CPD Level 2 Certificate in Health and Safety course. Taking this course will help you by introducing Health and Safety related incidents to you. You will learn about common work related illnesses as well, like back pain, MSDs and much more. Following these you will learn about a lot of health and safety related arrangements that will make certain you have a healthy and fit workforce. You will also be able to identify hazards, improvements, legal requirements and what RIDDOR stands for. So if you want to run your business more smoothly and efficiently, this course is the right choice for you. Course Highlights CPD Level 2 Certificate in Health and Safety is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed CPD Level 2 Certificate in Health and Safety into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose CPD Level 2 Certificate in Health and Safety Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? CPD Level 2 Certificate in Health and Safety is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our CPD Level 2 Certificate in Health and Safety is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. CPD Level 2 Certificate in Health and Safety Introduction FREE 01:00:00 Health and Safety Related Accidents and ill-health FREE 00:30:00 Health and Safety in The workplace 00:30:00 Workplace Hazards 00:30:00 Managing health and safety in Workplace 01:00:00 Legal Responsibilities and Requirements 00:30:00 RIDDOR - Reporting of accidents and incidents 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- CPD Level 2 Certificate in Health and Safety 00:20:00 Final Exam Final Exam- CPD Level 2 Certificate in Health and Safety 00:20:00

Diploma in Telephone Etiquette for Customer Service Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette. Course Description: The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately. You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally. Course Highlights Accredited Diploma in Customer Service: Telephone Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Customer Service: Telephone Etiquette Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Customer Service: Telephone Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Customer Service: Telephone Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00

Anti Harassment and Bullying Course Overview This anti harassment and bullying course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect. This anti harassment and bullying course covers the commitments that will be laid out in your company's anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the anti harassment and bullying course. Who should take this course? This comprehensive anti harassment and bullying course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of anti harassment and bullying. This anti harassment and bullying course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the anti harassment and bullying course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this anti harassment and bullying course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: Policy Commitments, Harassment And Bullying Module 2: Informal Steps, Raising A Formal Complaint and Investigations Module 3: Action Following Investigations Module 4: Case Studies Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org