5977 Employability courses

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Boost your career with Workplace Confidentiality Basics. Learn essential strategies to protect sensitive information and prevent breaches in any professional setting.

Discover the essentials of Workplace Equality & Diversity, enhancing inclusive practices and fostering an equitable work environment. Empower your team with critical knowledge and skills.

Looking to enhance your job search abilities? Our Job Search Skills Workshop Course is designed to help you develop the key strategies to successfully navigate today’s competitive job market. Through clear and straightforward guidance, you'll learn the vital tools to boost your CV, craft compelling cover letters, and ace interviews with confidence. This course will equip you with the knowledge needed to find and apply for the right jobs, giving you the edge in your job search journey. With the Job Search Skills Workshop Course, you’ll gain practical insights into how recruitment processes work, how to network effectively, and how to tailor your approach to different employers. Learn how to position yourself as a strong candidate, whether you’re entering the workforce or exploring new opportunities. The skills you’ll gain are directly applicable to any job search scenario, helping you save time and maximise your chances of landing the right role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Job Search in the UK Module 02: Crafting an Effective CV (Curriculum Vitae) Module 03: Job Search Strategies in the UK Module 04: Leveraging LinkedIn for Job Search Module 05: Job Application and Cover Letters Module 06: Interview Preparation in the UK Module 07: Post-Interview Follow-up and Negotiation Learning Outcomes: Construct a compelling CV that stands out to UK employers. Apply effective job search strategies tailored to the UK market. Optimise your LinkedIn profile for increased professional visibility. Craft persuasive job applications and cover letters for impact. Prepare confidently for interviews in the UK context. Execute post-interview follow-up and negotiation with finesse. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Recent graduates seeking employment. Job seekers aiming to enhance their UK job market knowledge. Professionals transitioning within the UK job market. Individuals returning to the workforce. International job seekers navigating the UK job scene. Career changers exploring opportunities in the UK. Students preparing for the transition to the professional world. Anyone keen on mastering the art of successful job hunting in the UK. Career path Administrative Assistant Sales Representative Marketing Coordinator Human Resources Assistant Customer Service Representative Project Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview In order to stand out from the crowd in a competitive job market and get on your desired career path, soft skills are more important than ever!  Soft skills generally refer to the qualities, characteristics, habits and abilities required to survive and thrive in the modern workplaces. In short, the soft skills are what set you apart from your competitors who have similar expertise to you. This Soft Skills: The 11 Essential Career Soft Skills course gives you a comprehensive understanding of what soft skills are and why these skills are more challenging to develop. Throughout the course, you will learn what it takes to develop your soft skills and how to communicate more effectively with colleagues, clients or customers. This comprehensive course also shares how developing soft skills can provide a confident, satisfied workforce and a positive work environment that will sustain your organisation and benefit your overall experience, not just your career. Essential Career Soft Skills: Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Why study this course Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. The Soft Skills: The 11 Essential Career Soft Skills is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Course Curriculum Soft Skills: The 11 Essential Career Soft Skills Module One: Getting Started 00:05:00 Module Two: What are Soft Skills? 00:15:00 Module Three: Communication 00:15:00 Module Four: Teamwork 00:15:00 Module Five: Problem-Solving 00:15:00 Module Six: Time Management 00:15:00 Module Seven: Attitude and Work Ethic 00:15:00 Module Eight: Adaptability/Flexibility 00:15:00 Module Nine: Self-Confidence (Owning It) 00:15:00 Module Ten: Ability to Learn from 00:15:00 Module Eleven: Networking 00:15:00 Module Twelve: Wrapping Up 00:05:00

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Skills for Business Communication course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Skills for Business Communication course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Skills for Business Communication and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Skills for Business Communication course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Skills for Business Communication course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Skills for Business Communication will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Skills for Business Communication Effective Communication 00:06:00 Planning your Communication Part 1 00:03:00 Planning your Communication Part 2 00:05:00 Planning your Communication Part 3 00:07:00 Exercise: Stakeholder Analysis 00:03:00 Facilitating Business Meetings 00:08:00 Planning your Meeting Agenda 00:06:00 As facilitator, what should I be looking for? 00:04:00 Tools you can use in Facilitation 00:03:00 Facilitation Tools 00:04:00 Exercise: Planning your Agenda 00:07:00 Resource: Tools to help you Communicate and Facilitate 00:17:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Don't have any experience in job interviews? Or you're still not confident with job interviews until now? Worry no more! This course will teach you the secrets to crack interviews successfully! Description: An interview is not just about answering interviewer's questions correctly but it is also about how you present yourself convincingly for them to hire you. For this to happen, you need to be prepared and confident to be able to present yourself well. This certificate course is very useful for those who are looking for a job or are already in a job and wish to become someone more confident, especially in presenting themselves. This course will enable you to have the best knowledge and skills for a job interview to stay ahead in this tough and very competitive job market. Your qualifications might be the best but you still need an edge that will keep you over and above your competitors. Who is the course for? First-time applicants seeking for the best and perfect job Senior applicants who are applying for a career shift, work transfer or higher position jobs Entry Requirement: This course is available to all learners, of all academic backgrounds. Whether you are applying for the first time or someone who is applying for an executive or higher position. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Excellent interview skills including the skills to prepare the best CV will help you to build and develop the confidence you need for an interview. This would be beneficial for both first-time job applicants as well as for top executive job applicants. Interview Skills Secrets Importance of Knowing The Tips And Tricks for Interviews 00:15:00 The Different Types of Interviews 01:00:00 Skill Building to Crack Interviews 00:15:00 Tools and Miscellaneous You Need To Have 00:15:00 The Perfect 'Resume' - Significance and Importance 00:30:00 Preparing Properly for an Interview 00:30:00 What Role Does Appearance Play? 00:30:00 Tips To Gear Up - Pre-Interview 00:30:00 Modern Tips By Interview Experts 00:30:00 Mock Exam Mock Exam- Interview Skills Secrets 00:20:00 Final Exam Final Exam- Interview Skills Secrets 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The 'Job Interview Masterclass' is a comprehensive course that covers various aspects of the job interview process. From preparing for the interview to handling salary negotiations, the course provides valuable insights and techniques to boost interview performance and increase chances of securing the desired job. Learning Outcomes: Understand the essential components of a successful job interview and how to prepare effectively. Learn effective warm-up strategies to build rapport and make a positive first impression. Master the core interview skills, including answering common interview questions confidently and showcasing relevant qualifications and experiences. Gain insights into negotiating salary and benefits to secure the best job offer. Receive general instructions and tips to excel in different types of job interviews, such as virtual interviews or panel interviews. Why buy this Job Interview Masterclass? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Job Interview Masterclass there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Job Interview Masterclass course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Job Interview Masterclass does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Job Interview Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Job Interview Masterclass is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction Introduction 00:02:00 Module 02: The Warm Up Tell me about yourself 00:02:00 Why do you want to join this organisation ? 00:03:00 What are your Strengths? 00:02:00 What are your Weaknesses ? 00:02:00 Module 03: The Core Why You ? 00:02:00 Where do you see yourself in 5 Years? 00:02:00 Why did you leave your previous employer? 00:01:00 Share about a past conflict & how did you resolve it? 00:02:00 Module 04: Let's Talk about Money Past Salary & Expectations? 00:02:00 People's Perception about You ? 00:02:00 Do You have Any Questions? 00:01:00 The Outcome 00:02:00 Module 05: General Instructions General Instructions 00:04:00 Assignment Assignment - Job Interview Masterclass 00:00:00

Learn to create a professional LinkedIn profile and stand out to recruiters by taking this Make a Perfect Linkedin Profile Course. In this Make a Perfect Linkedin Profile Course, you will explore the intelligent ways to attract recruiters to your LinkedIn profile. The training will provide step-by-step instructions on creating a compelling LinkedIn profile in a few simple steps. On top of that, it will introduce you to the various settings and options on LinkedIn. Finally, you'll know how to search and apply for the best jobs on LinkedIn. Enrol now, maximise your visibility on LinkedIn and land your dream job! Please note: Our Make a Perfect Linkedin Profile course only gives you the theoretical knowledge to excel in this field. This course doesn't entitle you to practise as a professional in this specific field. Learning Objectives Learn to create an excellent LinkedIn profile step-by-stepUnderstand what to include in your profile to attract recruitersBe able to show your skills and endorsements on LinkedInGet to know about the various LinkedIn settingsFind great LinkedIn job search tips to land your job fast Who is this Course for? This Make a Perfect Linkedin Profile Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of creating a LinkedIn profile or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Make a Perfect Linkedin Profile course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Make a Perfect Linkedin Profile will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction, My Story Why me? How do I know so much about LinkedIn? 00:03:00 Profile Sections explained - tips and tricks More than a Profile Picture - File name matters 00:10:00 Who reads the About section anyways? 00:03:00 What if you don't have a job? - Your Professional Experience 00:08:00 Conversation points - Education and Volunteer experience 00:05:00 THIS is the heart of Linkedin - Skills and Recommendations 00:09:00 Accomplishments and Interests - Mostly for yourself 00:02:00 A controversial topic - Linkedin Group 00:04:00 Recap of what you have learned so far 00:04:00 Deep Dive into Settings How to make the most of the Settings tab? 00:09:00 How can you apply for jobs? What to look for in Job Descriptions and Company Profiles? 00:06:00 Applying for your dream position 00:04:00 Closing Thoughts Thank you, and see you soon in the Linkedin Tribe Facebook Group 00:01:00 The Ultimate Hack - Get Seen on Linkedin 00:07:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00