5949 Employability courses delivered Online

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you tired of sending out countless resumes and never hearing back? Frustrated by interviews that lead nowhere? It's time to transform your job search journey from daunting to dazzling! Imagine walking into an interview with confidence, knowing you have the skills to impress any employer. Transform your job search and land the job you deserve with our Job Search Skill Training course. Your dream job is waiting-let's find it together! Don't let another opportunity slip away. Invest in yourself today and watch your career take off. Enrol in our Job Search Skill Training course and turn your job search into a success story. Key Features: CPD Certified Job Search Skill Training course Free Certificate from Reed CIQ Approved Job Search Skill Training course Developed by Job Search Skill Training Specialist Lifetime Access Why Choose Our Course? Choosing our Job Search Skill course is a smart investment in your professional future. Our Job Search Skill course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Job Search Skill course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Job Search Skill course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Module 1: Navigating the UK Job Market Landscape Module 2: Crafting a Powerful Curriculum Vitae (CV) Module 3: Strategic Job Search Techniques in the UK Module 4: Harnessing the Power of LinkedIn for Job Hunt Module 5: Mastering Job Applications and Crafting Impactful Cover Letters Module 6: UK-Specific Interview Preparation Techniques Module 7: Post-Interview Etiquette, Follow-up, and Effective Negotiation Learning Outcomes: Understand the UK job market landscape and refine your job search skills. Craft a powerful CV using advanced job search skills. Apply strategic job search skills to find opportunities in the UK. Utilize LinkedIn effectively with refined job search skills. Master job applications and cover letters using targeted job search skills. Prepare for UK interviews with specialised job search skills. Practice post-interview etiquette, follow-up, and negotiation with confident job search skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Job Search Skill Training Course 1:39:02 1: Module 1: Navigating the UK Job Market Landscape 10:51 2: Module 2: Crafting a Powerful Curriculum Vitae (CV) 13:28 3: Module 3: Strategic Job Search Techniques in the UK 15:30 4: Module 4: Harnessing the Power of LinkedIn for Job Hunt 15:32 5: Module 5: Mastering Job Applications and Crafting Impactful Cover Letters 14:04 6: Module 6: UK-Specific Interview Preparation Techniques 14:57 7: Module 7: Post-Interview Etiquette, Follow-up, and Effective Negotiation 13:40 8: CPD Certificate - Free 01:00 Who is this course for? This Job Search Skill Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Job Search Skill Training. Moreover, this course is ideal for: Job seekers looking to enhance their job search skills. Recent graduates entering the UK job market. Professionals seeking career transitions or advancement in the UK. Individuals returning to the job market after a hiatus. International professionals aiming to navigate the UK job landscape. Requirements There are no requirements needed to enrol into this Job Search Skill Trainingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Job Search Skill Training course. Career path After finishing this Job Search Skill Trainingcourse you will have multiple job opportunities waiting for you. Some of the following Job sectors of Job Search Skill Training are: Job Seeker/Job Applicant CV Writer/Editor LinkedIn Specialist Interview Coach Recruitment Consultant Career Advisor/Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Employment in the UK is a very long and complicated process. Most companies start recruiting new graduates almost a year prior to the starting date of a job. Yet many people want to work there as it is a breeding ground for new tech, innovation and multi culture. If you want to get a clear understanding of the employment laws in the UK,you should definitely consider taking this course. Employment Law UK is a very structured course as it initially introduces you to UK employment law, types of workers and employment courts. You will also learn about laws regarding employment for foreign nationals including what happens when illegal immigrants are hired for jobs. Next you learn about the terms of an employment including express, implied and varying terms. You will further get more information regarding employee rights, termination, discrimination, business transfers and collective rights. The course provides some useful websites in order to help job seekers and people interested in understanding UK employment laws alike. If you want to get a job in the UK be it general or law related this course can seriously be of use. Who is the course for? People who are interested in getting a job in the UK and need to learn about the laws Professionals seeking to gain employment in UKVI or as a solicitor Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: Employment Law UK is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: UKVI officer Recruitment Consultant HR Officer Solicitor

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate from Reed CIQ Approved Customer Service Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Enhancing Customer Service Skills 1:26:04 1: Module 01: Introduction to Customer Service Preview 12:49 2: Module 02: Effective Communication Skills 16:52 3: Module 03: Relationship Building 14:06 4: Module 04: The Right Customer Service Personality 12:12 5: Module 05: Dealing with Customer Complaints 12:22 6: Module 06: Customer Service via Technology 16:43 7: CPD Certificate - Free 01:00 Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Virtual Interviewing for HR Join our Virtual Interviewing for HR course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Virtual Interviewing for HR course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Virtual Interviewing for HR course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Virtual Interviewing for HR Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Virtual Interviewing for HR. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Virtual Interviewing for HR course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Virtual Interviewing for HR is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Virtual Interviewing for HR course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Virtual Interviewing for HR Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction Jenn Flaa Bio 00:01:00 Welcome Seeker 00:01:00 Before We Begin 00:01:00 Bad RECRUITER Example Before for Recruiter 00:02:00 Module 02: Behave Professionally on Video Your Own Goal Seeker 00:01:00 Where Do I Look 00:02:00 How to Convey Confidence 00:02:00 How to Convey Power 00:02:00 First Impression Recruiter 00:01:00 What to Wear - Ladies 00:02:00 What to Wear - Men 00:01:00 Should I Wear Makeup? 00:02:00 Do Men Wear Makeup? 00:02:00 Your Hair on Video 00:01:00 What's Behind You 00:01:00 Good Background 00:01:00 How to Sit Confidently on Video 00:02:00 What To Do With Hands 00:01:00 Glare in Your Glasses 00:01:00 Practice Tips Recruiter 00:02:00 Before Interview Recruiter Explained 00:01:00 Lab 2 Recruiter 00:01:00 Module 03: During the Interview Why Video Interviews Are Popular 00:01:00 When to Schedule the Interview 00:01:00 What to Expect 00:02:00 Distractions 00:02:00 Pulling Focus Away from You 00:01:00 How in Person & Video Interviews Differ 00:03:00 How to Start & End Your Video Interview 00:01:00 Ending the Interview 00:01:00 Managing Time 00:01:00 #1 Pitfall 00:03:00 Module 04: Handling Video Fear and Nerves Fear of Being Seen & Revealing Yourself 00:01:00 Un-Nerving Yourself 00:02:00 Grounding Meditation 00:09:00 Module 05: Things of Recruiter #1 Things You Must Do 00:03:00 How to Critique A Candidate on Video 00:05:00 Visual Bias 00:04:00 How to Deal With Bad Video and Distraction 00:03:00 Manipulating with Video 00:01:00 Lab 5 Visual Bias 00:03:00 Module 06: Your Setup and Equipment Do I Need to Buy Equipment for This Interview? 00:01:00 Equipment Experiment - Easy, Affordable Setup 00:06:00 Upgraded Camera & Mic 00:04:00 What's On My Desk During Video Interviews? 00:01:00 Jenn's Office Setup with Ambient Light for Video Interviews 00:01:00 Jenn's Office Setup with Full Lighting and White Backdrop 00:01:00 Module 07: Your Introduction Video Should I Use a Script? 00:02:00 #1 Way to Bore Your Viewer 00:01:00 Video Check List Animated 00:01:00 Module 08: Bonus Tips Before The Video Interview 00:01:00 What If You Have an Accent? 00:01:00 What What Recruiter 00:01:00 4 Tips 00:02:00 4 Things to Avoid 00:01:00 Preparing for Your Video Interview 00:01:00 Your Eyes Communicate Too 00:04:00 Water 00:01:00 What if I Have a BAD Interviewer? 00:01:00 Video Foul 00:02:00 After' Example 00:02:00 Module 09: Wrap Up Jenn's Last Thoughts 00:01:00 Last Labs 00:03:00 The 10% To Remember 00:01:00

This free interactive workshop illuminates the five top skills you gain from reading and gives some information on how to develop them further.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for hiring managers who want to save company time and money recruiting and hiring the right candidates. Overview Upon successful completion of this course, participants will know how to present an open position, develop a workable hiring strategy, know how to find and select candidates for open positions. In this course, participants will gain skills and tools to help seek out great candidates that are a fit for your company. Learn to find the diamond in the rough. Getting Started Workshop Objectives Action Plan Defining and Knowing the Position Know the Position Needs Analysis Job Analysis Task Analysis Practical Illustration Hiring Strategy Company Information Salary Range Top Performers Be Prepared Practical Illustration Lure in Great Candidates Advertise Where Candidates Visit Develop Corporate Citizenship Treat Your Candidates Well Look at the Competition Practical Illustration Filtering Applicants to Interview Put Lots of Weight on Cover Letters Grading Resumes Internet Search Initial Phone Interview Practical Illustration The Interview (1) Introduce Everyone Use a Panel Match the Interview to the Job Types of Questions Practical Illustration The Interview (2) Tell Me About My Company Distractions Interview More Than Once Wrap Up Practical Illustration Selection Process (1) Testing Look for Passion and Enthusiasm Background Checks Trust Your Instincts Practical Illustration Selection Process (2) Education Level vs. Experience Have a Consensus Keep Non-Hires on File Checking References Practical Illustration Making an Offer Do it Quickly Employment Details Notify Rejected Candidates Be Creative Practical Illustration Onboarding Training and Orientation Mentoring 30-60-90 Day Reviews Make Them Feel Welcome Practical Illustration Wrapping Up Words From the Wise

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