Emotional Intelligence (Virtual) Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Getting Started Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change Summary and Next Steps
Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.
In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. Course Category Parents and Carers Description In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. A key aspect of this day is ‘reframing’ how we think about the most difficult, hard to work with parents who attract many labels. Participants soon discover that they are more similar than they realise to those labelled ‘others’. The day gives those present opportunities to reflect on their attitudes and practice in relation to parents who are different. Practical ideas for joint problem solving and active engagement are fully explored. Testimonials “Made me more aware of how to approach parents and carers” “It (the conference) couldn’t have been improved. All the speakers were good” “I’ll have a more positive approach to welcoming people” “It will encourage us as practitioners to listen and think a little more. Learning Objectives Increased confidence in working with parents Access to a wider range of practical and thoughtful strategies when collaborating with parents and carers Deeper understanding of core values surrounding inclusion of disabled children in collaboration with parents and carers Opportunity to reflect on professional attitudes and behaviour towards parents with a focus on labelling and stigmatisation New skills and processes to make joint work successful Who Is It For ? Early Years and School based Practitioners Children Centre Staff Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Social Workers Health Workers Course Content The course answers the questions: Why is this parent impossible to work with? Where do I begin to communicate with some parents? How can I collaborate with parents and carers to include high profile children or young people? Best delivered over the course of a full day we will cover: The importance of WELCOME Labelling and reframing: Setting the tone: Reframing language to describe parents Providing parents with insights about children’s behaviour using stories Circle of Courage as applied to parents Circles of Support The Intentional Building of Relationships Not doing it alone – The Importance of Teams in developing inclusive practice Problem solving: Circles of Adults/Solution Circles Community Guides If you liked this you may like: COMMUNITY CIRCLES
Description Rogerian Therapy Diploma An online course that offers a comprehensive understanding of one of the most influential and holistic approaches to psychotherapy. Those eager to delve into the heart of humanistic therapy will find this diploma both enlightening and transformative. The course begins with an exploration of the Foundations of Rogerian Therapy. Students will gain insight into the principles and methodologies that underpin this empathetic approach. Emphasising the importance of genuine relationships in therapy, the diploma sheds light on how therapists can create an environment that encourages growth and self-awareness in their clients. Empathy in Rogerian Therapy takes centre stage in the subsequent segment. As one of the foundational pillars of this therapeutic approach, empathy plays a vital role in understanding the client's world. Through this unit, students will learn the nuances of empathetic listening and how it can pave the way for genuine therapeutic connections. The essence of Unconditional Positive Regard is up next. This segment illustrates the transformative power of accepting the client without judgment. By offering a space where clients can express themselves without fear of criticism, therapists empower them to explore their feelings and thoughts more openly. Congruence in Rogerian Therapy then underscores the importance of authenticity in the therapeutic relationship. Here, the course stresses the therapist's need to be genuine, revealing how this honesty can cultivate trust and mutual understanding. The Process of Rogerian Therapy introduces learners to the dynamic journey from the initial client-therapist interaction to the stages of deep introspection and self-discovery. This segment offers strategies for therapists to guide their clients through this process effectively. A highlight of the course is the Rogerian Therapy in Practice segment. This unit offers real-world applications and case studies, giving students a practical understanding of how the therapy unfolds in different contexts and with diverse clients. However, like all therapeutic approaches, Rogerian Therapy has its challenges. The Challenges and Limitations of Rogerian Therapy unit presents a balanced view, educating students about potential pitfalls and how to navigate them. Research and Evidence for Rogerian Therapy gives the diploma a robust backing of empirical data. Students will be introduced to various studies that support the efficacy of Rogerian Therapy, reinforcing its importance in the world of psychotherapy. To provide a historical context, The Evolution of Rogerian Therapy discusses the origins of this therapeutic approach and how it has transformed over the years. By understanding its roots, students can appreciate the depth and breadth of this holistic therapy. Finally, the course culminates with Developing Your Rogerian Therapy Skills. This segment offers techniques, tips, and best practices for those eager to implement Rogerian Therapy in their professional journey. In conclusion, the Rogerian Therapy Diploma is a comprehensive online course designed for individuals passionate about humanistic therapy. Whether you're a budding therapist or a seasoned professional, this course provides the knowledge and tools necessary to foster genuine therapeutic relationships based on empathy, trust, and understanding. Enrol today and embark on a journey that celebrates the human spirit in all its complexity. What you will learn 1:The Foundations of Rogerian Therapy 2:Empathy in Rogerian Therapy 3:Unconditional Positive Regard 4:Congruence in Rogerian Therapy 5:The Process of Rogerian therapy 6:Rogerian therapy in Practice 7:The Challenges and Limitations of Rogerian Therapy 8:Research and Evidence for Rogerian Therapy 9:The Evolution of Rogerian Therapy 10:Developing Your Rogerian Therapy Skills Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Leading with kindness is a fundamental aspect of effective leadership in the business world. However, many individuals face challenges in understanding and implementing this approach. The problems people encounter include misconceptions about kindness being a sign of weakness, difficulty in balancing kindness with assertiveness, and uncertainty about how to cultivate a kind and inclusive work environment. This training program aims to address these issues by providing insights into the significance of leading with kindness, strategies for integrating it into leadership practices, and practical tips for creating a workplace that values empathy, compassion, and collaboration. Learning Objectives The following are some of the key outcomes in this course: Define the main components of leading with kindness Kind leadership impact: self-awareness, empathy & mindset Identify the benefits of leading with kindness for high performance Understand the connection between productivity and kind leadership Identify leaders who role-model kind leadership Target Audience Managers, Team Leaders, Young Professionals
In this four-hour interactive 1-2-1 session, Dan will analyse all the ways you currently attract new clients, advise on how to tweak/revolutionise your systems and suggest new ways to become a client magnet. Hence, the right clients contact you without having to ‘sell’. Dan will also share his insights on customer retention – having looked after many private clients for over a decade; he shares practical insights that go beyond being a good coach (such as boundaries, rapport building, empathy, and leadership) and that help you manage your working relationships with grace and kindness and professionalism. This Masterclass will be tailor-made for YOU and requires completing an onboarding questionnaire upon purchase.
Discover the ultimate Emotional Intelligence Mastery Training and Coaching Programme. Elevate your EQ, enhance relationships and achieve personal and professional success. Join us today! Unlock the power of emotions with our Emotional Intelligence Mastery Training and Coaching Programme! Elevate your EQ, improve relationships and excel in every aspect of life. Join us on the journey to emotional intelligence greatness! #EmotionalIntelligence #EQMastery #CoachingProgramme
Duration 3 Days 18 CPD hours This course is intended for IT Professionals who expect to or who have recently transitioned into a management role will benefit from this course. Overview Make a smooth transition into management Develop your authentic leadership style Engage and empower staff to achieve excellence Build high-performing, collaborative teams Apply delegation best practices Attract and retain great staff From developing an inspiring vision and empowering members to reach it, to meeting deadlines, and evaluating results. This course will teach students the skills and behaviors needed to successfully transition into an IT manager role. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Making the Transition into Leadership Defining Success Developing Leadership Competencies Acting as Leader, Liaison, Figurehead. Monitor, Disseminator, and Spokesperson Allocating Resources Acting Entrepreneurially Negotiating and Handling Disturbances 2. Building Trust, Engagement and Involvement Applying SCARF Leading by Example with the 5 Components of Emotional Intelligence - Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skill Engaging, Involving, and Motivating Others The 4 Disciplines of Motivation - Behavioral, Cognitive, Psychodynamic, and Humanistic Working with Differing Personality Styles Developing Your Leadership Psychological Toolkit Discovering and Meeting Stakeholder Expectations 3. Collaboration & Teams Creating, Facilitating, and Maintaining Teams Building a Team through Culture, Human to Human Relationships, Effective Communication, and Setting and Meeting Goals & Objectives Modern, Autonomous, Self-Organizing, and Cross-Functional Teams 4. Building People with Challenging Work Willingness to Delegate Delegating Successfully - Preparing and Researching, Clarifying the Intent of the Task, Planning Your Delegation, Delegating Responsibility and Empowering Your Staff to Take Action, and Providing Ongoing Support and Oversight 5. Attracting and Keeping Great People Managing Performance Knowing Your Staff Checking Assumptions Engaging Your Team Leading and Coaching for Success Managing Disruption
ð¤ Embrace Healing and Harmony: Understanding Forgiveness Course! ðï¸ Are you ready to embark on a transformative journey towards understanding forgiveness and its profound impact on our lives? Enroll in our Understanding Forgiveness course, a comprehensive exploration meticulously crafted to guide you through the intricate pathways of forgiveness. Join us on a profound exploration where healing meets enlightenment, empowering you to cultivate compassion and foster reconciliation in every aspect of your life. ð Module 1: Introduction to Forgiveness Embark on your journey with Module 1, offering a profound introduction to the essence of forgiveness. Delve into the core principles and transformative power of forgiveness, laying the groundwork for your exploration. ð Module 2: The Nature of Hurt and Offense Explore the depths of hurt and offense in Module 2. Uncover the underlying causes and consequences of emotional pain, gaining insights into the complexities of human relationships and the wounds they may inflict. ð§ Module 3: Psychological Processes of Forgiveness Navigate the psychological pathways of forgiveness in Module 3. Explore the cognitive and emotional processes involved in letting go of resentment and embracing forgiveness, fostering inner peace and liberation. 𤲠Module 4: The Role of Empathy and Compassion Discover the transformative power of empathy and compassion in Module 4. Learn to cultivate a heart-centered approach to forgiveness, fostering understanding, empathy, and connection with oneself and others. ð¤ Module 5: Reconciliation vs. Acceptance Distinguish between reconciliation and acceptance in Module 5. Explore the nuanced differences between these paths to forgiveness, empowering you to make informed choices that align with your values and intentions. ð Module 6: Forgiveness in Relationships Deepen your understanding of forgiveness within the context of relationships in Module 6. Explore strategies for fostering forgiveness, rebuilding trust, and nurturing healthy, resilient connections with loved ones. ð¢ Module 7: Forgiveness in the Workplace and Community Extend the principles of forgiveness into the broader context of the workplace and community in Module 7. Discover how forgiveness can foster harmony, collaboration, and conflict resolution in professional and communal settings. ð Module 8: The Challenges of Forgiveness Confront the challenges and obstacles on the path to forgiveness in Module 8. Learn strategies for overcoming resistance, navigating complexity, and embracing forgiveness as a profound catalyst for personal growth and collective healing. ð Why Choose Our Understanding Forgiveness Course? Expert-Led Guidance: Learn from experienced instructors and forgiveness experts dedicated to guiding you on your journey. Holistic Approach: Explore forgiveness from multiple perspectives, incorporating psychological, emotional, and relational dimensions. Practical Applications: Engage in reflective exercises, journaling prompts, and interactive discussions to integrate forgiveness principles into your daily life. Transformative Insights: Gain profound insights and practical tools to navigate forgiveness challenges, fostering inner peace, and healing. ð Who Should Enroll? Individuals Seeking Personal Growth and Healing Therapists, Counselors, and Mental Health Professionals Leaders, Managers, and Community Builders Anyone Interested in Cultivating Compassion and Reconciliation ð Embrace Forgiveness, Embrace Freedom! Join us on a journey of self-discovery, healing, and transformation. Enroll now in the Understanding Forgiveness Course and unlock the transformative power of forgiveness in your life and the world around you. Your journey to healing and harmony begins here! ðððï¸ Course Curriculum Module 1 Introduction to Forgiveness. Introduction to Forgiveness. 00:00 Module 2 The Nature of Hurt and Offense. The Nature of Hurt and Offense. 00:00 Module 3 Psychological Processes of Forgiveness. Psychological Processes of Forgiveness. 00:00 Module 4 The Role of Empathy and Compassion. The Role of Empathy and Compassion. 00:00 Module 5 Reconciliation vs. Acceptance. Reconciliation vs. Acceptance. 00:00 Module 6 Forgiveness in Relationships. Module 6 Forgiveness in Relationships. 00:00 Module 7 Forgiveness in the Workplace and Community. Forgiveness in the Workplace and Community. 00:00 Module 8 The Challenges of Forgiveness. The Challenges of Forgiveness. 00:00