504 Empathy courses delivered On Demand

Transform your presence with our 'Practical Steps to Enhance Your Charismatic Aura' course. Elevate confidence, refine communication and social skills, and master the art of authentic charisma. Explore emotional intelligence, charismatic leadership, and adaptability for success in both personal and professional settings. Join us on this empowering journey to unlock your charismatic potential and leave a lasting positive impact wherever life takes you.

🚀 Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! 🚀 Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario. Why Choose Difficult Workplace Conversation Level 2? Master the Art of Communication 🎨 Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all. Build Stronger Relationships 🤝 In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams. Boost Your Professional Confidence 💼 Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance. Stay Ahead in Your Career 📈 In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth. Who is this for? Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career. Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success. Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment. Career Path Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey. Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization. Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success. Frequently Asked Questions (FAQ) Q: Can I take this course if I have no prior experience in difficult workplace conversations? A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills. Q: Is there ongoing support available after completing the course? A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course. Unlock Your Potential Today! Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace! Course Curriculum Module 1 Difficult Workplace Conversations. Difficult Workplace Conversations. 00:00 Module 2 Empathy and Managing Emotions. Empathy and Managing Emotions. 00:00 Module 3 Constructive Communication and Conflict Resolution. Constructive Communication and Conflict Resolution. 00:00 Module 4 Mediation and Communication Strategies. Mediation and Communication Strategies. 00:00 Module 5 Productive Work Environment and Team Building. Productive Work Environment and Team Building. 00:00

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

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The Diploma in Child Counselling and Child Psychology offers a deep dive into the complexities of the child mind, blending theory with a keen understanding of the challenges that children face in today’s world. This course equips learners with the knowledge to navigate child psychology’s essential aspects, from emotional development to behavioural patterns, providing a strong foundation in both counselling techniques and psychological principles. It’s perfect for those looking to make a positive difference in children’s lives, whether in educational settings, therapy, or other child-focused roles. As you explore child development and psychological theories, you’ll be guided through practical applications for understanding and addressing various issues that children may encounter. The course is carefully structured to ensure learners grasp the core concepts of child psychology, from understanding childhood trauma to developing effective counselling strategies. With insights into the emotional and psychological challenges children face, this diploma offers the tools to help professionals support children in overcoming barriers to their mental well-being. If you’re passionate about supporting children’s growth and mental health, this course is an excellent step towards enhancing your skills and understanding in this impactful field. Key Features: CPD Certified Diploma in Child Counselling and Child Psychology With Complete Career Guide 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Child Psychology Diploma Module 01: Child Psychology and Its Major Context Module 02: Understanding Child Development Module 03: The Scope and Stages of Child Development Module 04: The Areas of Child Development Module 05: Erikson's Theory of Child Development Module 06: Attachment and Relationship Building in Childhood Module 07: Impacts of Separation and Loss of Attachment Module 08: Factors That Influence Development Module 09: Cognitive Development Module 10: Social and Emotional Development Module 11: Moral and Ethical Development in Children Module 12: Personality and Intellectual Development in Children Module 13: Language Development Module 14: Problems of Infancy Module 15:Problems in Childhood and Adolescence Module 16: Problems of Adolescence Child Counselling Module 01: Counselling and Counsellors Module 02: Understanding Child Development Module 03: Factors That Influence Development Module 04: Cognitive Development Module 05: Social and Emotional Development Module 06: Personality and Intellectual Development in Children Module 07: Theories and Models of Counselling (Part 1) Module 08: Theories and Models of Counselling (Part 2) Module 09: Childhood and Adolescent Psychiatric Disorders Module 10: Counselling Children and Adolescents in Schools Module 11: Legal, Cultural and Ethical Issues in Professional Counselling Module 12: Counselling Stress and Anxiety Disorders Module 13: Counselling Trauma and Substance Abuse Module 14: Counselling Mood Disorders and Depression Module 15: Counselling Eating & Sleeping Disorders Module 16: Counselling Self-Harm and Suicide Module 17: Communication Skills and Empathy in Counselling ________________________________________________________________________ Complete Career Guide for Diploma in Child Counselling and Child Psychology (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Child Counselling. In addition to mastering the essentials of Child Counselling, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Child Counselling. Your dream career starts here! List of career guide courses included in Diploma in Child Counselling and Child Psychology With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the major contexts of child psychology and its relevance. Analyze and comprehend the different stages of child development. Evaluate the impact of attachment and relationship dynamics on childhood. Identify and assess factors influencing cognitive and social-emotional development. Apply theoretical models to effectively counsel children and adolescents. Demonstrate communication skills and empathy in professional counselling settings. ________________________________________________________________________ Accreditation All of our courses, including the Diploma in Child Counselling and Child Psychology With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Diploma in Child Counselling and Child Psychology With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring child counsellors Psychology enthusiasts Educators and teachers Social workers Parents seeking in-depth child development insights Career path Child Psychologist - £35K to 50K/year. Educational Consultant - £30K to 45K/year. Child Welfare Officer - £25K to 40K/year. School Counsellor - £28K to 42K/year. Family Support Worker - £22K to 35K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Emotional Intelligence in a Digital World In this session, we will explore the brain science behind empathy and focus, the interplay between isolation and connectivity, and the effects of technology on memory. We'll examine the phenomenon of 'virtual distance' and learn strategies for mitigating it and building trust. Lastly, we will connect Emotional Intelligence skills to key project management competencies and look at ways to keep our finger on the pulse of the digital world while nurturing the qualities that make us most human. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Take the first step towards a compassionate and fulfilling career with our all-inclusive course bundle: "Child Protection, ADHD, and Autism Diploma". Gain a profound theoretical understanding of child protection and the intricacies of developmental disorders, with three QLS-endorsed courses, complete with hardcopy certification. These include Child Protection & Safeguarding, ADHD Awareness, and Autism. Additionally, five relevant CPD QS accredited courses enrich your knowledge base further, covering Children's Mental Health, Learning Disability Nursing, Diabetes, Dementia Awareness, and Child Language Disorder (CLD). Immerse yourself in the complexities of child development and care, equipping yourself with the theoretical insight to support those who need it most. Elevate your understanding, nurture your empathy, and cultivate your skills with this comprehensive course bundle. Empower yourself to make a significant difference in the lives of children and adults living with developmental and health challenges. Start your journey today! Key Features of the Child Protection, ADHD and Autism Diploma Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Child Protection, ADHD and Autism Diploma bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Child Protection & Safeguarding QLS Course 02: ADHD Awareness QLS Course 03: Autism 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Children's Mental Health CPD Course Course 02: Learning Disability Nursing Course 03: Diabetes Course 04: Dementia Awareness Course 05: Child Language Disorder (CLD) In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Child Protection, ADHD and Autism Diploma courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Outcomes: Upon completion of this bundle, learners will be able to: Understand the fundamentals of Child Protection & Safeguarding. Gain theoretical knowledge on ADHD and Autism. Develop a broad understanding of Children's Mental Health. Grasp the theoretical concepts of Learning Disability Nursing. Gain theoretical insight into managing Diabetes and Dementia. Understand Child Language Disorder (CLD). Apply this theoretical knowledge in a caregiving or educational setting. Embrace the opportunity to make a profound impact with our "Child Protection, ADHD, and Autism Diploma" course bundle. Comprising eight complementary courses, this bundle offers an in-depth theoretical understanding of diverse aspects of child care, mental health, and learning disabilities. Dive into the complexity of developmental disorders and learn how to approach them empathetically and effectively. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals seeking a career in child protection or care. Health professionals desiring to enhance their understanding of developmental disorders. Educators wanting to expand their theoretical knowledge of children's mental health. Anyone interested in learning about developmental disabilities, dementia, and diabetes. Career path Child Protection Officer (Salary Range: £27,000 - £37,000) Special Education Teacher (Salary Range: £24,000 - £41,000) Mental Health Support Worker (Salary Range: £18,000 - £25,000) Learning Disability Nurse (Salary Range: £24,000 - £37,000) ADHD/Autism Support Worker (Salary Range: £17,000 - £25,000) Dementia Care Specialist (Salary Range: £20,000 - £30,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Uncover the power of empathy and listening with our comprehensive 'Counselling, Psychotherapy & Couples Therapy' bundle. You'll find three QLS-endorsed courses - Counselling Skills Training, Counselling and Psychotherapy, and Couples Therapy & Counselling - each offering a rich understanding of therapeutic practice. With hardcopy certificates provided for each course, your professional growth will be acknowledged. Expand your repertoire with our five CPD QS accredited courses - Overcoming PTSD with Evidence Based Psychotherapy, Children and Adolescents Counselling Diploma, Relationship Counselling Course, Crisis and Trauma Counselling in Early Childhood, and Online Depression Counselling Training. These insightful courses cover a wide range of therapeutic areas, equipping you with the theoretical knowledge needed to help others navigate their life challenges. Key Features of the Counselling, Psychotherapy & Couples Therapy Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Counselling, Psychotherapy & Couples Therapy bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Counselling Skills Training QLS Course 02: Counselling and Psychotherapy QLS Course 03: Couples Therapy & Counselling 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Overcoming PTSD with Evidence Based PsychotherapyCourse 02: Children and Adolescents Counselling DiplomaCourse 03: Relationship Counselling CourseCourse 04: Crisis and Trauma Counselling in Early ChildhoodCourse 05: Online Depression Counselling Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Counselling, Psychotherapy & Couples Therapy courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire counselling skills to empathetically engage with clients. Gain a theoretical understanding of counselling and psychotherapy. Learn about couples therapy and its application. Understand the evidence-based psychotherapeutic approach to overcome PTSD. Learn to counsel children and adolescents effectively. Master the art of relationship counselling. Understand crisis and trauma counselling in early childhood. The 'Counselling, Psychotherapy & Couples Therapy' bundle is a robust theoretical resource for those looking to master the art of counselling. With our QLS-endorsed courses, you will learn how to lend an empathetic ear, provide guidance and comfort, and navigate the complexities of couples therapy. Our CPD QS accredited courses delve deeper into specialised areas, including PTSD, relationship counselling, counselling for children and adolescents, crisis and trauma counselling, and depression counselling. Armed with this knowledge, you can make a real difference in people's lives, helping them cope with their emotional battles and fostering healthier relationships. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring counsellors and psychotherapists. Existing professionals in the field looking to extend their skills. Individuals interested in learning about couples therapy. Those interested in mental health and looking to support others. Career path Counsellor: Provide emotional support and guidance (£20,000 - £45,000). Psychotherapist: Offer therapeutic treatment to clients (£26,000 - £48,000). Couples Therapist: Help couples navigate their relationships (£30,000 - £50,000). Child and Adolescent Counsellor: Support young individuals through their emotional journeys (£23,000 - £40,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.