488 Empathy courses delivered On Demand

Emotional Intelligence in a Digital World In this session, we will explore the brain science behind empathy and focus, the interplay between isolation and connectivity, and the effects of technology on memory. We'll examine the phenomenon of 'virtual distance' and learn strategies for mitigating it and building trust. Lastly, we will connect Emotional Intelligence skills to key project management competencies and look at ways to keep our finger on the pulse of the digital world while nurturing the qualities that make us most human. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Take the first step towards a compassionate and fulfilling career with our all-inclusive course bundle: "Child Protection, ADHD, and Autism Diploma". Gain a profound theoretical understanding of child protection and the intricacies of developmental disorders, with three QLS-endorsed courses, complete with hardcopy certification. These include Child Protection & Safeguarding, ADHD Awareness, and Autism. Additionally, five relevant CPD QS accredited courses enrich your knowledge base further, covering Children's Mental Health, Learning Disability Nursing, Diabetes, Dementia Awareness, and Child Language Disorder (CLD). Immerse yourself in the complexities of child development and care, equipping yourself with the theoretical insight to support those who need it most. Elevate your understanding, nurture your empathy, and cultivate your skills with this comprehensive course bundle. Empower yourself to make a significant difference in the lives of children and adults living with developmental and health challenges. Start your journey today! Key Features of the Child Protection, ADHD and Autism Diploma Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Child Protection, ADHD and Autism Diploma bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Child Protection & Safeguarding QLS Course 02: ADHD Awareness QLS Course 03: Autism 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Children's Mental Health CPD Course Course 02: Learning Disability Nursing Course 03: Diabetes Course 04: Dementia Awareness Course 05: Child Language Disorder (CLD) In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Child Protection, ADHD and Autism Diploma courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Outcomes: Upon completion of this bundle, learners will be able to: Understand the fundamentals of Child Protection & Safeguarding. Gain theoretical knowledge on ADHD and Autism. Develop a broad understanding of Children's Mental Health. Grasp the theoretical concepts of Learning Disability Nursing. Gain theoretical insight into managing Diabetes and Dementia. Understand Child Language Disorder (CLD). Apply this theoretical knowledge in a caregiving or educational setting. Embrace the opportunity to make a profound impact with our "Child Protection, ADHD, and Autism Diploma" course bundle. Comprising eight complementary courses, this bundle offers an in-depth theoretical understanding of diverse aspects of child care, mental health, and learning disabilities. Dive into the complexity of developmental disorders and learn how to approach them empathetically and effectively. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals seeking a career in child protection or care. Health professionals desiring to enhance their understanding of developmental disorders. Educators wanting to expand their theoretical knowledge of children's mental health. Anyone interested in learning about developmental disabilities, dementia, and diabetes. Career path Child Protection Officer (Salary Range: £27,000 - £37,000) Special Education Teacher (Salary Range: £24,000 - £41,000) Mental Health Support Worker (Salary Range: £18,000 - £25,000) Learning Disability Nurse (Salary Range: £24,000 - £37,000) ADHD/Autism Support Worker (Salary Range: £17,000 - £25,000) Dementia Care Specialist (Salary Range: £20,000 - £30,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Uncover the power of empathy and listening with our comprehensive 'Counselling, Psychotherapy & Couples Therapy' bundle. You'll find three QLS-endorsed courses - Counselling Skills Training, Counselling and Psychotherapy, and Couples Therapy & Counselling - each offering a rich understanding of therapeutic practice. With hardcopy certificates provided for each course, your professional growth will be acknowledged. Expand your repertoire with our five CPD QS accredited courses - Overcoming PTSD with Evidence Based Psychotherapy, Children and Adolescents Counselling Diploma, Relationship Counselling Course, Crisis and Trauma Counselling in Early Childhood, and Online Depression Counselling Training. These insightful courses cover a wide range of therapeutic areas, equipping you with the theoretical knowledge needed to help others navigate their life challenges. Key Features of the Counselling, Psychotherapy & Couples Therapy Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Counselling, Psychotherapy & Couples Therapy bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Counselling Skills Training QLS Course 02: Counselling and Psychotherapy QLS Course 03: Couples Therapy & Counselling 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Overcoming PTSD with Evidence Based PsychotherapyCourse 02: Children and Adolescents Counselling DiplomaCourse 03: Relationship Counselling CourseCourse 04: Crisis and Trauma Counselling in Early ChildhoodCourse 05: Online Depression Counselling Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Counselling, Psychotherapy & Couples Therapy courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire counselling skills to empathetically engage with clients. Gain a theoretical understanding of counselling and psychotherapy. Learn about couples therapy and its application. Understand the evidence-based psychotherapeutic approach to overcome PTSD. Learn to counsel children and adolescents effectively. Master the art of relationship counselling. Understand crisis and trauma counselling in early childhood. The 'Counselling, Psychotherapy & Couples Therapy' bundle is a robust theoretical resource for those looking to master the art of counselling. With our QLS-endorsed courses, you will learn how to lend an empathetic ear, provide guidance and comfort, and navigate the complexities of couples therapy. Our CPD QS accredited courses delve deeper into specialised areas, including PTSD, relationship counselling, counselling for children and adolescents, crisis and trauma counselling, and depression counselling. Armed with this knowledge, you can make a real difference in people's lives, helping them cope with their emotional battles and fostering healthier relationships. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring counsellors and psychotherapists. Existing professionals in the field looking to extend their skills. Individuals interested in learning about couples therapy. Those interested in mental health and looking to support others. Career path Counsellor: Provide emotional support and guidance (£20,000 - £45,000). Psychotherapist: Offer therapeutic treatment to clients (£26,000 - £48,000). Couples Therapist: Help couples navigate their relationships (£30,000 - £50,000). Child and Adolescent Counsellor: Support young individuals through their emotional journeys (£23,000 - £40,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

In this unique Support Worker Training for Mental Health bundle, a pathway to meaningful change awaits. With a focus on impact, each course is a stepping stone towards greater understanding and empathy. Engage deeply with our comprehensive Support Worker Training for Mental Health bundle designed to create a genuine impact. With a commitment to making a positive difference, this collection resonates with both heart and intellect. Radiate hope as you embark on the Support Worker Training for Mental Health bundle. Let's forge positive change, creating empowerment and progress hand in hand. Join us on this enlightening expedition. Begin your exploration of "Support Worker Training for Mental Health" now, gaining access to 8 comprehensive courses. The Eight CPD Accredited courses that the bundle includes are: Course 1: Mental Health Awareness Certificate Course 2: Mental Health Support Worker Course 3: Self-Help Psychology: Mental Freedom Course 4: Dual Diagnosis: Addiction and Mental Health Course 5: Psychology of Anxiety and Stress Course 6: Break Your Bad Habits Course 7: ZEN: For Personal Development (Zen Teachings) Course 8: Principles Of Success - Growth Mindset Learning Outcomes Understand mental health nuances for adequate support. Learn to provide compassionate help in challenging times. Manage stress, anxiety, and addictive tendencies. Embrace mindful personal development. Break harmful habits and nurture positive behaviours. Cultivate a mindset for personal and professional success. Are you ready to make a genuine impact in the lives of others? This carefully curated Support Worker Training for Mental Health bundle is your gateway to a world of transformation, compassion, and empowerment. Delve into the heart of mental health understanding with a collection that promises knowledge and theoretical skills to uplift and guide those in need. Mental health awareness is crucial in today's world. Equip yourself with the tools to provide meaningful support, offering a haven for those facing challenges. Through expert-led courses inside this Support Worker Training for Mental Health bundle, you'll gain insights into mental health nuances, empathy-driven assistance, and techniques to manage stress, anxiety, and addiction. Explore a comprehensive spectrum of mental health-related topics, from understanding the interplay of addiction and mental health to cultivating resilience and embracing positive habits. All Support Worker Training for Mental Health bundle courses are accessible online, allowing you to learn at your own pace, whether at home, at work, or on the go. By the end of this Support Worker Training for Mental Health bundle, you'll have the knowledge and skills to provide compassionate support, fostering positive change in individuals' lives. You'll gain a new perspective on personal development through the lens of ZEN teachings and cultivate a growth mindset that transcends barriers. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Support Workers and Caregivers: Healthcare and Mental Health Professionals: Human Resources Personnel Families and Caregivers Personal Growth Seekers Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Mental Health Support Worker Counseling Assistant Healthcare Assistant in Mental Health Facilities Educational Support Specialist Human Resources Well-being Coordinator Community Outreach Worker Personal Development Coach Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

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Become an indispensable asset in any educational setting with our comprehensive School Counsellor Training Level 5 course. Dive into various school-based counselling models, learn effective communication skills, and explore strategies to support students experiencing stress and anxiety. Enroll now and empower yourself to make a tangible difference!

An inclusive work environment is created by individuals who value each other's differences – and, are proactive in stopping workplace discrimination or harassment. And while D&I commitments and initiatives on an organizational level are crucial, it takes proactive work on an individual level to see results. This video outlines ways that all members of a team can work to promote inclusion at work and build valuable connections with their co-workers. It is great for all members of an organization. Length: 3:54 Learning Objectives Recognize early warning signs of potential discrimination conflicts within the workplace, enabling you to take preemptive measures to address and mitigate issues.;Develop strategies for proactive communication and conflict prevention, creating a more harmoniously diverse work environment.;Apply conflict resolution techniques to resolve disputes swiftly and effectively when they do arise, ensuring minimal disruption and maintaining a positive workplace atmosphere.;Employ effective listening and empathy techniques to facilitate productive conversations during workplace conflicts, ensuring all parties feel heard and understood.