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183 Empathy courses in Cardiff delivered Live Online

Spiritual Life Coaching

By NextGen Learning

Spiritual Life Coaching Course Overview This course on Spiritual Life Coaching is designed to equip learners with the essential knowledge and skills required to guide others through transformative life changes. Covering the basics of spiritual coaching, it explores the role of a coach, the key qualities required, and how to develop a successful practice. Learners will also gain an understanding of ethical considerations, advanced coaching techniques, and strategies to market and grow their business. Upon completion, participants will be able to confidently offer coaching services while aligning with ethical standards and effectively promoting their practice. This course provides a well-rounded foundation for those interested in becoming spiritual life coaches or enhancing their existing skills. Course Description In this comprehensive course, learners will explore the core principles and methodologies of spiritual life coaching. Beginning with an introduction to coaching basics, the course progresses to more advanced topics such as effective communication techniques, the significance of empathy, and the ethical responsibilities of a coach. Learners will develop key qualities such as emotional intelligence, active listening, and mindfulness, which are essential to guide clients through their spiritual and personal journeys. The course also covers strategies for marketing a coaching business, helping participants reach a wider audience and successfully build their practice. By the end of the course, learners will be equipped with the expertise to offer impactful, ethical spiritual coaching services and expand their professional opportunities. Spiritual Life Coaching Curriculum Module 01: Basics of Spiritual Life Coaching Module 02: Understanding Spiritual Life Coaching Module 03: Fundamental Qualities of a Coach Module 04: Advanced Coaching Module 05: Ethical Guidelines Module 06: Marketing Your Business Module 07: Growing Your Business (See full curriculum) Who is this course for? Individuals seeking to become certified spiritual life coaches. Professionals aiming to develop their coaching skills for career advancement. Beginners with an interest in personal development and coaching. Those looking to build a new career in spiritual coaching. Career Path Spiritual Life Coach Personal Development Coach Wellness Coach Life Coach Entrepreneur in Coaching Business Business Consultant in Personal Development

Spiritual Life Coaching
Delivered OnlineFlexible Dates
£7.99

The Art of Persuasive Communication

By NextGen Learning

The Art of Persuasive Communication Course Overview This course explores the essential techniques and principles of persuasive communication, equipping learners with the skills to influence and engage effectively across diverse settings. Covering key areas such as rhetorical strategies, emotional intelligence, and audience analysis, the course offers practical knowledge that enhances personal and professional interactions. Learners will develop confidence in crafting compelling messages, improving negotiation abilities, and fostering meaningful connections. Designed for a wide range of individuals, this course provides valuable tools to advance communication proficiency, enabling participants to stand out in business, leadership, sales, or everyday conversations. Course Description Delving deeper into the art and science of persuasion, this course covers foundational topics including persuasive language, storytelling, non-verbal cues, and ethical communication practices. Through a structured learning experience, participants will examine various communication models and apply these to real-life scenarios, enhancing clarity and impact. Emphasis is placed on understanding audience needs, overcoming objections, and building trust. By completing this course, learners gain advanced skills to influence decision-making, resolve conflicts, and inspire action with confidence and integrity. The content is carefully designed to develop critical thinking, empathy, and effective dialogue within both professional environments and personal relationships. The Art of Persuasive Communication Curriculum Module 01: Introduction to Persuasive Communication Module 02: Principles and Techniques of Persuasion Module 03: Crafting Powerful Messages Module 04: Understanding and Engaging Your Audience Module 05: Emotional Intelligence in Communication Module 06: Non-Verbal Communication and Its Impact Module 07: Overcoming Resistance and Handling Objections Module 08: Ethical Considerations in Persuasive Communication Module 09: Persuasion in Leadership and Negotiation Module 10: Enhancing Communication for Career Success (See full curriculum) Who Is This Course For? Individuals seeking to improve their influence and communication skills. Professionals aiming to enhance leadership and negotiation abilities. Beginners with an interest in mastering effective communication techniques. Anyone looking to boost confidence in personal and business conversations. Career Path Communications Specialist Sales and Marketing Executive Public Relations Officer Customer Relationship Manager Leadership and Management Roles Negotiation Consultant Corporate Trainer in Communication

The Art of Persuasive Communication
Delivered OnlineFlexible Dates
£7.99

Health and Social Care Level 5 Diploma

By NextGen Learning

Course Overview The Health and Social Care Level 5 Diploma is a comprehensive qualification designed to enhance learners' understanding of the UK’s care sector, including the ethical, legal, and professional frameworks that govern it. This course explores the critical responsibilities of care professionals, including safeguarding practices, communication strategies, and equality promotion within diverse care environments. Learners will gain a deep appreciation for the significance of person-centred care and the regulatory policies shaping health and social care in the UK. By the end of the course, participants will be well-prepared to step into leadership and supervisory roles, offering informed guidance and supporting quality standards in a variety of care settings. Course Description This diploma covers essential concepts such as safeguarding vulnerable adults, managing risks, promoting diversity, and upholding individual rights within health and social care environments. Learners will develop a solid grasp of professional ethics, communication relevance, and policy implementation within the scope of their roles. The course is delivered in a structured format, ensuring clarity and coherence as learners progress through each module. Participants will understand the intricacies of caregiving responsibilities, from legal duties to organisational procedures, gaining the confidence to uphold high standards in care delivery. Designed to align with industry expectations and UK compliance requirements, this qualification empowers learners with the knowledge needed to support individuals with dignity, empathy, and a firm understanding of professional obligations. Course Modules: Module 01: Introduction to Health and Social Care Module 02: Communication and Its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Safeguarding Vulnerable Adults Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build a foundation for supervisory roles in care. Professionals aiming to deepen their knowledge of care standards and regulatory responsibilities. Beginners with an interest in health, social care, or community support. Volunteers or support workers aspiring to gain formal recognition. Career Path Health and Social Care Supervisor Residential Care Manager Community Support Worker Health Services Coordinator Care Quality Assurance Officer Social Care Team Leader

Health and Social Care Level 5 Diploma
Delivered OnlineFlexible Dates
£9.99

Master Emotional Intelligence for Crucial Moments

By NextGen Learning

Master Emotional Intelligence for Crucial Moments Course Overview: "Master Emotional Intelligence for Crucial Moments" is an in-depth course designed to enhance your emotional intelligence (EQ) to handle critical situations with clarity and confidence. Throughout this course, you will develop the skills to manage your emotions effectively, understand others’ emotions, and use these insights to navigate complex interactions. Learners will explore key emotional intelligence concepts, gaining the ability to apply them during high-pressure moments. This course equips you with the tools to improve decision-making, strengthen leadership qualities, and handle crises with emotional composure. By the end, you’ll be able to influence outcomes positively in both personal and professional settings, enhancing your overall interpersonal effectiveness. Course Description: This course offers comprehensive insights into mastering emotional intelligence, focusing on its application during crucial moments. You will explore how EQ can be used to pause and reflect, understand emotional triggers, and manage stress in critical situations. Topics such as taming emotional responses, using EQ in leadership, and emotional regulation in times of crisis are central to the course. Learners will engage with various tools and strategies that support emotional self-awareness, empathy, and leadership. By developing these skills, learners will gain an enhanced ability to maintain composure, inspire others, and lead with emotional intelligence in high-stakes environments. This course provides essential skills for those aiming to excel in leadership, communication, and conflict resolution, ensuring they remain calm and focused in the most challenging moments. Master Emotional Intelligence for Crucial Moments Curriculum: Module 01: The Crucial EQ Moment - It's In The Pause Module 02: Use Emotional Intelligence To Tame Your Brain And Cope During Crises Module 03: Emotionally Intelligent Leadership In Action (See full curriculum) Who is this course for? Individuals seeking to enhance their emotional intelligence for career growth. Professionals aiming to improve leadership and crisis management skills. Beginners with an interest in emotional intelligence and personal development. Anyone looking to strengthen their interpersonal skills in high-pressure situations. Career Path: Leadership Roles Conflict Resolution Specialist Human Resources Manager Executive Coach Organisational Development Consultant Crisis Management Advisor

Master Emotional Intelligence for Crucial Moments
Delivered OnlineFlexible Dates
£7.99

Autism Training

By NextGen Learning

Course Overview Autism Training is designed to provide a comprehensive understanding of Autism Spectrum Disorder (ASD), equipping learners with the knowledge to support individuals across various settings. This course explores the complexities of autism, including learning difficulties, diagnosis procedures, and cognitive approaches. It highlights best practices for engaging and communicating with autistic individuals, promoting inclusivity and empathy. By completing this course, learners will develop a deeper appreciation of the challenges faced by those on the spectrum and gain strategies to foster supportive environments. Whether you work in education, healthcare, social care, or are simply passionate about autism awareness, this training will enhance your professional competence and personal insight. Learners will emerge with a strong foundation in autism awareness, improved communication skills, and the ability to contribute meaningfully to autism-friendly practices. The course ultimately supports both career advancement and personal growth in areas where understanding autism is essential. Course Description This Autism Training course delves into key aspects of Autism Spectrum Disorder, beginning with an overview of its characteristics and associated learning difficulties. Learners will examine the diagnostic process and explore various cognitive approaches that can enhance interaction with autistic individuals. The course also addresses effective strategies for supporting those on the spectrum, alongside important considerations such as sensory needs and behavioural patterns. Engagement in autism awareness initiatives is also encouraged, fostering a broader societal understanding. Throughout the course, learners will engage with informative content designed to build theoretical knowledge and develop essential support skills. The structured modules are crafted to ensure a well-rounded learning experience, catering to different professional and personal objectives. Upon completion, learners will be equipped to apply their understanding across educational, healthcare, and community contexts, making valuable contributions to environments that prioritise inclusion, accessibility, and respect for neurodiversity. Course Modules Module 01: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Module 07: Engagement in Autism Awareness (See full curriculum) Who is this course for? Individuals seeking to improve their understanding of autism and support strategies. Professionals aiming to enhance their skills in education, healthcare, or social care. Beginners with an interest in autism awareness and neurodiversity. Volunteers and community workers looking to foster inclusive practices. Family members and caregivers wishing to better support autistic individuals. Career Path Special Educational Needs (SEN) Support Assistant Autism Support Worker Education and Healthcare Specialist Social Care Assistant Community Outreach Worker Inclusion and Diversity Officer Mental Health and Wellbeing Advisor

Autism Training
Delivered OnlineFlexible Dates
£9.99

PODCAST DISCUSSION: "IF RACISM WAS A VIRUS" THE SIX STAGES FRAMEWORK

By Six Stages Diversity Framework

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

PODCAST DISCUSSION: "IF RACISM WAS A VIRUS" THE SIX STAGES FRAMEWORK
Delivered OnlineFlexible Dates
FREE

L1: UNDERSTANDING & DEALING WITH EVERYDAY RACISM: THE SIX STAGES FRAMEWORK

By Six Stages Diversity Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

L1: UNDERSTANDING & DEALING WITH EVERYDAY RACISM: THE SIX STAGES FRAMEWORK
Delivered OnlineFlexible Dates
FREE

L2: THE PREJUDICE RACISM SPECTRUM: THE SIX STAGES FRAMEWORK

By Six Stages Diversity Framework

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

L2: THE PREJUDICE RACISM SPECTRUM: THE SIX STAGES FRAMEWORK
Delivered OnlineFlexible Dates
FREE

Advanced Customer Service

By WileyInsight

Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.

Advanced Customer Service
Delivered OnlineJoin Waitlist
FREE

Driving and Managing Change

By Elite Forums AU

Course Duration: 1 or 2 days (or modular format across 3–4 sessions) Target Audience: Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the dynamics and psychology of organisational change. Apply change models to plan and implement change effectively. Communicate change with clarity and empathy. Anticipate and manage resistance to change. Sustain momentum and embed change in culture and practice. Course Outline Module 1: The Nature of Change Why change initiatives succeed or fail Types of organisational change (strategic, cultural, technological, etc.) The human side of change: uncertainty, fear, and motivation Change vs transformation Module 2: Change Management Models Lewin’s Change Model (Unfreeze–Change–Refreeze) Kotter’s 8-Step Change Model ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Choosing and applying the right model for your context Module 3: Planning and Leading Change Assessing readiness and mapping stakeholders Creating a compelling vision for change Developing a change plan and roadmap Roles and responsibilities of leaders and change agents Module 4: Communicating Through Change Crafting key messages and change narratives Communicating with transparency and empathy Engaging employees and addressing concerns Channels, timing, and frequency of communication Module 5: Managing Resistance and Building Buy-In Identifying sources of resistance Strategies to understand and reduce resistance Building coalitions and early adopters Creating participation and ownership Module 6: Embedding and Sustaining Change Reinforcement strategies and recognition Aligning systems, structures, and behaviours Monitoring progress and adjusting plans Measuring change success (KPIs, feedback loops) Module 7: Leading Yourself Through Change Emotional resilience and adaptability Supporting your team while navigating uncertainty Mindsets for change leadership Self-reflection and personal action plan Delivery Style Interactive workshops with case studies and real-life examples Group discussions, change simulations, and planning activities Practical tools and templates for immediate workplace use Course Materials Provided Participant workbook Change management templates (e.g. stakeholder map, change comms plan) Change models quick reference guide Personal action plan template Optional Add-ons Custom case study based on your organisation’s current change program Post-course coaching or implementation support Manager toolkit for cascading change conversations

Driving and Managing Change
Delivered OnlineFlexible Dates
Price on Enquiry